United States Interactive Voice Response (IVR) Systems Market Report 2016

United States Interactive Voice Response (IVR) Systems Market Report 2016

1 Interactive Voice Response (IVR) Systems Overview

1.1 Product Overview and Scope of Interactive Voice Response (IVR) Systems

1.2 Classification of Interactive Voice Response (IVR) Systems

1.2.1 Type I

1.2.2 Type II

1.2.3 Type III

1.3 Application of Interactive Voice Response (IVR) Systems

1.3.1 Application 1

1.3.2 Application 2

1.3.3 Application 3

1.4 USA Market Size Sales (Value) and Revenue (Volume) of Interactive Voice Response (IVR) Systems (2011-2021)

1.4.1 USA Interactive Voice Response (IVR) Systems Sales and Growth Rate (2011-2021)

1.4.2 USA Interactive Voice Response (IVR) Systems Revenue and Growth Rate (2011-2021)

2 USA Interactive Voice Response (IVR) Systems Competition by Manufacturers

2.1 USA Interactive Voice Response (IVR) Systems Sales and Market Share of Key Manufacturers (2015 and 2016)

2.2 USA Interactive Voice Response (IVR) Systems Revenue and Share by Manufactures (2015 and 2016)

2.3 USA Interactive Voice Response (IVR) Systems Average Price by Manufactures (2015 and 2016)

2.4 Interactive Voice Response (IVR) Systems Market Competitive Situation and Trends

2.4.1 Interactive Voice Response (IVR) Systems Market Concentration Rate

2.4.2 Interactive Voice Response (IVR) Systems Market Share of Top 3 and Top 5 Manufacturers

2.4.3 Mergers & Acquisitions, Expansion

3 USA Interactive Voice Response (IVR) Systems Sales (Volume) and Revenue (Value) by Type (2011-2016)

3.1 USA Interactive Voice Response (IVR) Systems Sales and Market Share by Type (2011-2016)

3.2 USA Interactive Voice Response (IVR) Systems Revenue and Market Share by Type (2011-2016)

3.3 USA Interactive Voice Response (IVR) Systems Price by Type (2011-2016)

3.4 USA Interactive Voice Response (IVR) Systems Sales Growth Rate by Type (2011-2016)

4 USA Interactive Voice Response (IVR) Systems Sales (Volume) by Application (2011-2016)

4.1 USA Interactive Voice Response (IVR) Systems Sales and Market Share by Application (2011-2016)

4.2 USA Interactive Voice Response (IVR) Systems Sales Growth Rate by Application (2011-2016)

4.3 Market Drivers and Opportunities

5 USA Interactive Voice Response (IVR) Systems Manufacturers Profiles/Analysis

5.1 IBM

5.1.1 Company Basic Information, Manufacturing Base and Competitors

5.1.2 Interactive Voice Response (IVR) Systems Product Type, Application and Specification

5.1.2.1 Type I

5.1.2.2 Type II

5.1.3 IBM Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

5.1.4 Main Business/Business Overview

5.2 Aspect Software, Inc.

5.2.2 Interactive Voice Response (IVR) Systems Product Type, Application and Specification

5.2.2.1 Type I

5.2.2.2 Type II

5.2.3 Aspect Software, Inc. Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

5.2.4 Main Business/Business Overview

5.3 AT&T Inc.

5.3.2 Interactive Voice Response (IVR) Systems Product Type, Application and Specification

5.3.2.1 Type I

5.3.2.2 Type II

5.3.3 AT&T Inc. Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

5.3.4 Main Business/Business Overview

5.4 AVAYA, Inc.

5.4.2 Interactive Voice Response (IVR) Systems Product Type, Application and Specification

5.4.2.1 Type I

5.4.2.2 Type II

5.4.3 AVAYA, Inc. Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

5.4.4 Main Business/Business Overview

5.5 BCE, INC.

5.5.2 Interactive Voice Response (IVR) Systems Product Type, Application and Specification

5.5.2.1 Type I

5.5.2.2 Type II

5.5.3 BCE, INC. Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

5.5.4 Main Business/Business Overview

5.6 Cisco Systems Inc

5.6.2 Interactive Voice Response (IVR) Systems Product Type, Application and Specification

5.6.2.1 Type I

5.6.2.2 Type II

5.6.3 Cisco Systems Inc Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

5.6.4 Main Business/Business Overview

5.7 Convergys Corp.

5.7.2 Interactive Voice Response (IVR) Systems Product Type, Application and Specification

5.7.2.1 Type I

5.7.2.2 Type II

5.7.3 Convergys Corp. Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

5.7.4 Main Business/Business Overview

5.8 Dialogic Corporation

5.8.2 Interactive Voice Response (IVR) Systems Product Type, Application and Specification

5.8.2.1 Type I

5.8.2.2 Type II

5.8.3 Dialogic Corporation Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

5.8.4 Main Business/Business Overview

5.9 Enghouse Systems Limited

5.9.2 Interactive Voice Response (IVR) Systems Product Type, Application and Specification

5.9.2.1 Type I

5.9.2.2 Type II

5.9.3 Enghouse Systems Limited Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

5.9.4 Main Business/Business Overview

5.10 Syntellect Inc.

5.10.2 Interactive Voice Response (IVR) Systems Product Type, Application and Specification

5.10.2.1 Type I

5.10.2.2 Type II

5.10.3 Syntellect Inc. Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

5.10.4 Main Business/Business Overview

5.11 Genesys Telecommunications Laboratories Inc.

5.12 Healthcare Technology Systems (HTS)

5.13 Mitel Networks Corporation

5.14 Nuance Communications, Inc.

5.15 Philips Speech Processing

5.16 Verizon Communications, Inc.

5.17 Voxeo Corporation

5.18 West Corporation

5.19 Holly Connects

6 Interactive Voice Response (IVR) Systems Manufacturing Cost Analysis

6.1 Interactive Voice Response (IVR) Systems Key Raw Materials Analysis

6.1.1 Key Raw Materials

6.1.2 Price Trend of Key Raw Materials

6.1.3 Key Suppliers of Raw Materials

6.1.4 Market Concentration Rate of Raw Materials

6.2 Proportion of Manufacturing Cost Structure

6.2.1 Raw Materials

6.2.2 Labor Cost

6.2.3 Manufacturing Expenses

6.3 Manufacturing Process Analysis of Interactive Voice Response (IVR) Systems

7 Industrial Chain, Sourcing Strategy and Downstream Buyers

7.1 Interactive Voice Response (IVR) Systems Industrial Chain Analysis

7.2 Upstream Raw Materials Sourcing

7.3 Raw Materials Sources of Interactive Voice Response (IVR) Systems Major Manufacturers in 2015

7.4 Downstream Buyers

8 Marketing Strategy Analysis, Distributors/Traders

8.1 Marketing Channel

8.1.1 Direct Marketing

8.1.2 Indirect Marketing

8.1.3 Marketing Channel Development Trend

8.2 Market Positioning

8.2.1 Pricing Strategy

8.2.2 Brand Strategy

8.2.3 Target Client

8.3 Distributors/Traders List

9 Market Effect Factors Analysis

9.1 Technology Progress/Risk

9.1.1 Substitutes Threat

9.1.2 Technology Progress in Related Industry

9.2 Consumer Needs/Customer Preference Change

9.3 Economic/Political Environmental Change

10 USA Interactive Voice Response (IVR) Systems Market Forecast (2016-2021)

10.1 USA Interactive Voice Response (IVR) Systems Sales, Revenue Forecast (2016-2021)

10.2 USA Interactive Voice Response (IVR) Systems Sales Forecast by Type (2016-2021)

10.3 USA Interactive Voice Response (IVR) Systems Sales Forecast by Application (2016-2021)

10.4 Interactive Voice Response (IVR) Systems Price Forecast (2016-2021)

11 Research Findings and Conclusion

12 Appendix

Author List

Disclosure Section

Research Methodology

Data Source

Disclaimer

Figure Picture of Interactive Voice Response (IVR) Systems

Table Classification of Interactive Voice Response (IVR) Systems

Figure USA Sales Market Share of Interactive Voice Response (IVR) Systems by Type in 2015

Table Application of Interactive Voice Response (IVR) Systems

Figure USA Sales Market Share of Interactive Voice Response (IVR) Systems by Application in 2015

Figure USA Interactive Voice Response (IVR) Systems Sales and Growth Rate (2011-2021)

Figure USA Interactive Voice Response (IVR) Systems Revenue and Growth Rate (2011-2021)

Table USA Interactive Voice Response (IVR) Systems Sales of Key Manufacturers (2015 and 2016)

Table USA Interactive Voice Response (IVR) Systems Sales Share by Manufacturers (2015 and 2016)

Figure 2015 Interactive Voice Response (IVR) Systems Sales Share by Manufacturers

Figure 2016 Interactive Voice Response (IVR) Systems Sales Share by Manufacturers

Table USA Interactive Voice Response (IVR) Systems Revenue by Manufacturers (2015 and 2016)

Table USA Interactive Voice Response (IVR) Systems Revenue Share by Manufacturers (2015 and 2016)

Table 2015 USA Interactive Voice Response (IVR) Systems Revenue Share by Manufacturers

Table 2016 USA Interactive Voice Response (IVR) Systems Revenue Share by Manufacturers

Table USA Market Interactive Voice Response (IVR) Systems Average Price of Key Manufacturers (2015 and 2016)

Figure USA Market Interactive Voice Response (IVR) Systems Average Price of Key Manufacturers in 2015

Figure Interactive Voice Response (IVR) Systems Market Share of Top 3 Manufacturers

Figure Interactive Voice Response (IVR) Systems Market Share of Top 5 Manufacturers

Table USA Interactive Voice Response (IVR) Systems Sales by Type (2011-2016)

Table USA Interactive Voice Response (IVR) Systems Sales Share by Type (2011-2016)

Figure USA Interactive Voice Response (IVR) Systems Sales Market Share by Type in 2015

Table USA Interactive Voice Response (IVR) Systems Revenue and Market Share by Type (2011-2016)

Table USA Interactive Voice Response (IVR) Systems Revenue Share by Type (2011-2016)

Figure Revenue Market Share of Interactive Voice Response (IVR) Systems by Type (2011-2016)

Table USA Interactive Voice Response (IVR) Systems Price by Type (2011-2016)

Figure USA Interactive Voice Response (IVR) Systems Sales Growth Rate by Type (2011-2016)

Table USA Interactive Voice Response (IVR) Systems Sales by Application (2011-2016)

Table USA Interactive Voice Response (IVR) Systems Sales Market Share by Application (2011-2016)

Figure USA Interactive Voice Response (IVR) Systems Sales Market Share by Application in 2015

Table USA Interactive Voice Response (IVR) Systems Sales Growth Rate by Application (2011-2016)

Figure USA Interactive Voice Response (IVR) Systems Sales Growth Rate by Application (2011-2016)

Table IBM Basic Information List

Table IBM Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Figure IBM Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table Aspect Software, Inc. Basic Information List

Table Aspect Software, Inc. Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Table Aspect Software, Inc. Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table AT&T Inc. Basic Information List

Table AT&T Inc. Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Table AT&T Inc. Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table AVAYA, Inc. Basic Information List

Table AVAYA, Inc. Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Table AVAYA, Inc. Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table BCE, INC. Basic Information List

Table BCE, INC. Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Table BCE, INC. Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table Cisco Systems Inc Basic Information List

Table Cisco Systems Inc Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Table Cisco Systems Inc Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table Convergys Corp. Basic Information List

Table Convergys Corp. Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Table Convergys Corp. Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table Dialogic Corporation Basic Information List

Table Dialogic Corporation Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Table Dialogic Corporation Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table Enghouse Systems Limited Basic Information List

Table Enghouse Systems Limited Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Table Enghouse Systems Limited Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table Syntellect Inc. Basic Information List

Table Syntellect Inc. Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Table Syntellect Inc. Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table Genesys Telecommunications Laboratories Inc. Basic Information List

Table Genesys Telecommunications Laboratories Inc. Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Table Genesys Telecommunications Laboratories Inc. Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table Healthcare Technology Systems (HTS) Basic Information List

Table Healthcare Technology Systems (HTS) Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Table Healthcare Technology Systems (HTS) Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table Mitel Networks Corporation Basic Information List

Table Mitel Networks Corporation Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Table Mitel Networks Corporation Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table Nuance Communications, Inc. Basic Information List

Table Nuance Communications, Inc. Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Table Nuance Communications, Inc. Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table Philips Speech Processing Basic Information List

Table Philips Speech Processing Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Table Philips Speech Processing Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table Verizon Communications, Inc. Basic Information List

Table Verizon Communications, Inc. Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Table Verizon Communications, Inc. Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table Voxeo Corporation Basic Information List

Table Voxeo Corporation Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Table Voxeo Corporation Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table West Corporation Basic Information List

Table West Corporation Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Table West Corporation Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table Holly Connects Basic Information List

Table Holly Connects Interactive Voice Response (IVR) Systems Sales, Revenue, Price and Gross Margin (2011-2016)

Table Holly Connects Interactive Voice Response (IVR) Systems Sales Market Share (2011-2016)

Table Production Base and Market Concentration Rate of Raw Material

Figure Price Trend of Key Raw Materials

Table Key Suppliers of Raw Materials

Figure Manufacturing Cost Structure of Interactive Voice Response (IVR) Systems

Figure Manufacturing Process Analysis of Interactive Voice Response (IVR) Systems

Figure Interactive Voice Response (IVR) Systems Industrial Chain Analysis

Table Raw Materials Sources of Interactive Voice Response (IVR) Systems Major Manufacturers in 2015

Table Major Buyers of Interactive Voice Response (IVR) Systems

Table Distributors/Traders List

Figure USA Interactive Voice Response (IVR) Systems Production and Growth Rate Forecast (2016-2021)

Figure USA Interactive Voice Response (IVR) Systems Revenue and Growth Rate Forecast (2016-2021)

Table USA Interactive Voice Response (IVR) Systems Production Forecast by Type (2016-2021)

Table USA Interactive Voice Response (IVR) Systems Consumption Forecast by Application (2016-2021)