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Global Healthcare BPO Market Size Study, by Provider Service (Revenue Cycle Management, Patient Enrollment, Patient Care), by Payer Service (Claims Management, Product Development & Business Acquisition (PDBA), Member Management, Integrated Front-End Services and Back-Office Operations, HR Services, Billing and Accounts management service), by Life Science Service (Manufacturing, R&D, Non- Clinical Services, Other Non-Clinical Services) and Regional Forecasts 2022-2028

  • BIZ4983474
  • 200 Pages
  • July 2022
  • Healthcare
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Global Healthcare BPO Market is valued at approximately USD X.X billion in 2021 and is anticipated to grow with a healthy growth rate of more than XX.X % over the forecast period 2022-2028. Healthcare BPO helps in Outsourcing a business activity or process to provide support (administrative or otherwise) to healthcare organizations, staff, and institutions. Coding, billing, transcription, and other common outsourcing projects fall under this category. The healthcare BPO sector handles a variety of activities covering data entry to medical claims processing services. Pressure to lower the escalating healthcare expenditures, insufficient internal expertise in end-use industries, and expanding outsourcing in the pharmaceutical and biopharmaceutical sectors are the reasons behind the increasing use of Healthcare BPO across the forecast period. For Instance: In India, Healthcare BPO and IT services provider has acquired land from IT Service provider to deliver advanced healthcare BPO and IT services to their clients in the healthcare revenue and payer market. Furthermore, in May 2021, NTT DATA signed a multi-year agreement with Score Data to deploy the latter’s nudge engines along with NTT DATA’s Artificial Intelligence (AI) solutions that predict the risk for early onset of chronic diseases for health insurance and provider communities is likely to increase the market growth for the Healthcare BPO during the forecast period. However, hidden outsourcing costs impede the growth of the market over the forecast period of 2022-2028. Moreover, the factors such as growing adoption of artificial intelligence-based tools for drug discovery and advanced data management analytics are anticipated to create lucrative opportunities for the market.

The key regions considered for the Global Healthcare BPO Market study include Asia Pacific, North America, Europe, Latin America, and the Rest of the World. North America is the leading region across the world in terms of market share owing to the growing need for cost management and process efficiencies among pharmaceutical companies along with adoption of AI for drug discovery. Whereas Asia-Pacific is anticipated to exhibit the highest growth rate over the forecast period 2022-2028. Factors such as growing establishments of call centers and customer services, the emergence of next-generation services like big data analytics, cloud services, and improving healthcare infrastructure would create lucrative growth prospects for the Healthcare BPO Market across the Asia-Pacific region.

Major market players included in this report are:

Accenture

Cognizant

Tata Consultancy Service

Xerox Corporation

WNS (Holdings ) Limited

NTT Data Corporation

Mphasis

Wipro

IBM

Sutherland Global (US)

The objective of the study is to define the market sizes of different segments & countries in recent years and to forecast the values for the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with a detailed analysis of the competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Provider Service:

Revenue Cycle Management

Patient Enrollment

Patient Care

By Payer Service:

Claims Management

Product Development & Business Acquisition(PDBA)

Member Management

Integrated Front-End Services and Back-Office Operations

HR Services

Billing and Accounts management service

BY Life Science Service:

Manufacturing

R&D

Non-Clinical Services

Other Non-Clinical Services

By Region:

North America

The U.S.

Canada

Europe

UK

Germany

France

Spain

Italy

ROE

Asia Pacific

China

India

Japan

Australia

South Korea

RoAPAC

Latin America

Brazil

Mexico

Rest of the World

Furthermore, the years considered for the study are as follows:

Historical years – 2018, 2019, 2020

Base year – 2021

Forecast period – 2022 to 2028

Target Audience of the Global Healthcare BPO Market in Market Study:

Key Consulting Companies & Advisors

Large, medium-sized, and small enterprises

Venture capitalists

Value-Added Resellers (VARs)

Third-party knowledge providers

Investment bankers

Investors

Chapter 1. Executive Summary

1.1. Market Snapshot

1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Billion)

1.2.1. Healthcare BPO Market, by Region, 2020-2028 (USD Billion)

1.2.2. Healthcare BPO Market, by Provider Service, 2020-2028 (USD Billion)

1.2.3. Healthcare BPO Market, by Payer Service, 2020-2028 (USD Billion)

1.2.4. Healthcare BPO Market, by Life Science Service, 2020-2028 (USD Billion)

1.3. Key Trends

1.4. Estimation Methodology

1.5. Research Assumption

Chapter 2. Global Healthcare BPO Market Definition and Scope

2.1. Objective of the Study

2.2. Market Definition & Scope

2.2.1. Scope of the Study

2.2.2. Industry Evolution

2.3. Years Considered for the Study

2.4. Currency Conversion Rates

Chapter 3. Global Healthcare BPO Market Dynamics

3.1. Healthcare BPO Market Impact Analysis (2020-2028)

3.1.1. Market Drivers

3.1.1.1. Pressure to lower the escalating healthcare expenditures

3.1.1.2. insufficient internal expertise in end-use industries

3.1.1.3. Loss of revenue due to billing errors

3.1.1.4. Expanding outsourcing in the pharmaceutical and biopharmaceutical

Sector

3.1.2. Market Restraints

3.1.2.1. Worries about losing track of and power over the corporate process

3.1.2.2. Hidden outsourcing costs

3.1.3. Market Opportunities

3.1.3.1. Growing adoption of artificial intelligence-based tools for drug discovery

3.1.3.2. Advanced Data management Analytics

Chapter 4. Global Healthcare BPO Market Industry Analysis

4.1. Porter’s 5 Force Model

4.1.1. Bargaining Power of Suppliers

4.1.2. Bargaining Power of Buyers

4.1.3. Threat of New Entrants

4.1.4. Threat of Substitutes

4.1.5. Competitive Rivalry

4.1.6. Futuristic Approach to Porter’s 5 Force Model (2018-2028)

4.2. PEST Analysis

4.2.1. Political

4.2.2. Economical

4.2.3. Social

4.2.4. Technological

4.3. Investment Adoption Model

4.4. Analyst Recommendation & Conclusion

4.5. Top investment opportunity

4.6. Top winning strategies

Chapter 5. Risk Assessment: COVID-19 Impact

5.1.1. Assessment of the overall impact of COVID-19 on the industry

5.1.2. Pre COVID-19 and post COVID-19 market scenario

Chapter 6. Global Healthcare BPO Market, by Provider Service

6.1. Market Snapshot

6.2. Global Healthcare BPO Market by Provider Service, Performance - Potential Analysis

6.3. Global Healthcare BPO Market Estimates & Forecasts by Provider Service, 2018-2028 (USD Billion)

6.4. Healthcare BPO Market, Sub Segment Analysis

6.4.1. Revenue Cycle Management

6.4.2. Patient Enrollment

6.4.3. Patient Care

Chapter 7. Global Healthcare BPO Market, by Payer Service

7.1. Market Snapshot

7.2. Global Healthcare BPO Market by Payer Service, Performance - Potential Analysis

7.3. Global Healthcare BPO Market Estimates & Forecasts by Payer Service, 2018-2028 (USD Billion)

7.4. Healthcare BPO Market, Sub Segment Analysis

7.4.1. Claims Management

7.4.2. Product Development & Business Acquisition (PDBA)

7.4.3. Member Management

7.4.4. Integrated Front- End Services and Back- Office Operations

7.4.5. HR Services

7.4.6. Billing and Accounts management service

Chapter 8. Global Healthcare BPO Market, by Life Science Service

8.1. Market Snapshot

8.2. Global Healthcare BPO Market by Life Science Service, Performance - Potential Analysis

8.3. Global Healthcare BPO Market Estimates & Forecasts by Life Science Service, 2018-2028 (USD Billion)

8.4. Healthcare BPO Market, Sub Segment Analysis

8.4.1. Manufacturing

8.4.2. R&D

8.4.3. Non- Clinical Services

8.4.4. Other Non-Clinical Services

Chapter 9. Global Healthcare BPO Market, Regional Analysis

9.1. Healthcare BPO Market, Regional Market Snapshot

9.2. North America Healthcare BPO Market

9.2.1. U.S. Healthcare BPO Market

9.2.1.1. Provider Service breakdown estimates & forecasts, 2018-2028

9.2.1.2. Payer Service breakdown estimates & forecasts, 2018-2028

9.2.1.3. Life Science Service breakdown estimates & forecasts, 2018-2028

9.2.2. Canada Healthcare BPO Market

9.3. Europe Healthcare BPO Market Snapshot

9.3.1. U.K. Healthcare BPO Market

9.3.2. Germany Healthcare BPO Market

9.3.3. France Healthcare BPO Market

9.3.4. Spain Healthcare BPO Market

9.3.5. Italy Healthcare BPO Market

9.3.6. Rest of Europe Healthcare BPO Market

9.4. Asia-Pacific Healthcare BPO Market Snapshot

9.4.1. China Healthcare BPO Market

9.4.2. India Healthcare BPO Market

9.4.3. Japan Healthcare BPO Market

9.4.4. Australia Healthcare BPO Market

9.4.5. South Korea Healthcare BPO Market

9.4.6. Rest of Asia Pacific Healthcare BPO Market

9.5. Latin America Healthcare BPO Market Snapshot

9.5.1. Brazil Healthcare BPO Market

9.5.2. Mexico Healthcare BPO Market

9.6. Rest of The World Healthcare BPO Market

Chapter 10. Competitive Intelligence

10.1. Top Market Strategies

10.2. Company Profiles

10.2.1. Accenture

10.2.1.1. Key Information

10.2.1.2. Overview

10.2.1.3. Financial (Subject to Data Availability)

10.2.1.4. Product Summary

10.2.1.5. Recent Developments

10.2.3.10.2.2. Cognizant

10.2.4.10.2.3. Tata Consultancy Service

10.2.5.10.2.4. Xerox Corporation

10.2.6.10.2.5. WNS (Holdings ) Limited

10.2.7.10.2.6. NTT Data Corporation

10.2.8.10.2.7. Mphasis

10.2.9.10.2.8. Wipro

10.2.10.10.2.9. IBM

10.2.11.10.2.10. Sutherland Global (US)

Chapter 11. Research Process

11.1. Research Process

11.1.1. Data Mining

11.1.2. Analysis

11.1.3. Market Estimation

11.1.4. Validation

11.1.5. Publishing

11.2. Research Attributes

11.3. Research Assumption

List of Tables

TABLE 1. Global Healthcare BPO Market, report scope

TABLE 2. Global Healthcare BPO Market estimates & forecasts by Region 2018-2028 (USD Billion)

TABLE 3. Global Healthcare BPO Market estimates & forecasts by Provider Service 2018-2028 (USD Billion)

TABLE 4. Global Healthcare BPO Market estimates & forecasts by Payer service 2018-2028 (USD Billion)

TABLE 5. Global Healthcare BPO Market estimates & forecasts by Life Science service 2018-2028 (USD Billion)

TABLE 6. Global Healthcare BPO Market by segment, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 7. Global Healthcare BPO Market by region, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 8. Global Healthcare BPO Market by segment, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 9. Global Healthcare BPO Market by region, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 10. Global Healthcare BPO Market by segment, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 11. Global Healthcare BPO Market by region, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 12. Global Healthcare BPO Market by segment, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 13. Global Healthcare BPO Market by region, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 14. Global Healthcare BPO Market by segment, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 15. Global Healthcare BPO Market by region, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 16. U.S. Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 17. U.S. Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 18. U.S. Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 19. Canada Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 20. Canada Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 21. Canada Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 22. UK Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 23. UK Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 24. UK Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 25. Germany Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 26. Germany Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 27. Germany Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 28. RoE Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 29. RoE Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 30. RoE Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 31. China Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 32. China Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 33. China Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 34. India Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 35. India Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 36. India Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 37. Japan Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 38. Japan Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 39. Japan Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 40. RoAPAC Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 41. RoAPAC Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 42. RoAPAC Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 43. Brazil Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 44. Brazil Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 45. Brazil Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 46. Mexico Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 47. Mexico Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 48. Mexico Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 49. RoLA Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 50. RoLA Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 51. RoLA Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 52. Row Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 53. Row Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 54. Row Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 55. List of secondary sources, used in the study of Global Healthcare BPO Market

TABLE 56. List of primary sources, used in the study of Global Healthcare BPO Market Years considered for the study

TABLE 57. Exchange rates considered

 
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