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Global Healthcare BPO Market Size study, by Payer Service (Human Resource Management Claims Management, Customer Relationship Management (CRM), Operational/Administrative Management, Care Management, Provider Management, Other Payer Services), by Provider Service (Patient Enrollment and Strategic Planning, Patient Care Service, Revenue Cycle Management) by Pharmaceutical Service (Research and Development Manufacturing, Non-clinical Service, Supply Chain Management & Logistics, Sales & ing Services, Other Non-Clinical Services) and Regional Forecasts 2022-2028

  • BIZ4982973
  • 200 Pages
  • June 2022
  • Healthcare
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Global Healthcare BPO Market is valued at approximately USD 296.4 billion in 2021 and is anticipated to grow with a healthy growth rate of more than 9.6 % over the forecast period 2022-2028. A healthcare BPO market, also known as healthcare business process outsourcing, is a procedure that is outsourced to a third party. The main reasons for outsourcing healthcare business processes within hospitals and in the healthcare system are to protect the confidentiality of patients’ personal information, to detect and manage network security fraud, and to ensure that significant mistakes are avoided. Access to technology and the growth of nearshore outsourcing locations, inflationary pressures on healthcare have led to the adoption of Healthcare BPO across the forecast period. For Instance: as per Statista in 2022, the global market for outsourced services was worth $92.5 billion in 2019, up almost $7 billion from the previous year. IT functions are frequently associated with business process outsourcing. In 2019, the worldwide BPO business generated a revenue of 26 billion USD. Also, with a higher level of customer service and collaboration with emerging AI-driven companies, the adoption & demand for Healthcare BPO is likely to increase the market growth during the forecast period. However, high costs associated with Healthcare BPO and threats to data security impede the growth of the market over the forecast period of 2022-2028.

The key regions considered for the Global Healthcare BPO market study include Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading region across the world in terms of market share owing to access to technology and the growth of nearshore outsourcing locations coupled with inflationary pressures on healthcare. Whereas, Asia-Pacific is also anticipated to exhibit the highest growth rate over the forecast period 2022-2028. Factors such as a higher level of customer service and collaboration with emerging AI-driven companies would create lucrative growth prospects for the Healthcare BPO market across Asia-Pacific region.

Major market players included in this report are:

Accenture

Eli Global

GeBBS

Genpact

IBM

Parexel

IQVIA

Sutherland

Truven Health

United Health Group

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Payer Service:

Human Resource Management

Claims Management

Customer Relationship Management (CRM)

Operational/Administrative Management

Care Management

Provider Management

Other Payer Services

By Provider Service:

Patient Enrollment and Strategic Planning

Patient Care Service

Revenue Cycle Management

By Pharmaceutical Service:

Research and Development

Manufacturing Non-clinical Service

Supply Chain Management & Logistics

Sales & Marketing Services

Other Non-clinical Services

By Region:

North America

U.S.

Canada

Europe

UK

Germany

France

Spain

Italy

ROE

Asia Pacific

China

India

Japan

Australia

South Korea

RoAPAC

Latin America

Brazil

Mexico

Rest of the World

Furthermore, years considered for the study are as follows:

Historical year – 2018, 2019, 2020

Base year – 2021

Forecast period – 2022 to 2028

Target Audience of the Global Healthcare BPO Market in Market Study:

Key Consulting Companies & Advisors

Large, medium-sized, and small enterprises

Venture capitalists

Value-Added Resellers (VARs)

Third-party knowledge providers

Investment bankers

Investors

Chapter 1. Executive Summary

1.1. Market Snapshot

1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Billion)

1.2.1. Healthcare BPO Market, by Region, 2020-2028 (USD Billion)

1.2.2. Healthcare BPO Market, by Payer Service, 2020-2028 (USD Billion)

1.2.3. Healthcare BPO Market, by Provider Service, 2020-2028 (USD Billion)

1.2.4. Healthcare BPO Market, by Pharmaceutical Service, 2020-2028 (USD Billion)

1.3. Key Trends

1.4. Estimation Methodology

1.5. Research Assumption

Chapter 2. Global Healthcare BPO Market Definition and Scope

2.1. Objective of the Study

2.2. Market Definition & Scope

2.2.1. Scope of the Study

2.2.2. Industry Evolution

2.3. Years Considered for the Study

2.4. Currency Conversion Rates

Chapter 3. Global Healthcare BPO Market Dynamics

3.1. Healthcare BPO Market Impact Analysis (2020-2028)

3.1.1. Market Drivers

3.1.1.1. Access to technology and the growth of nearshore outsourcing locations

3.1.1.2. Inflationary pressures on healthcare

3.1.2. Market Challenges

3.1.2.1. High costs associated with Healthcare BPO

3.1.2.2. Threats to data security

3.1.3. Market Opportunities

3.1.3.1. A higher level of customer service

3.1.3.2. Collaboration with emerging AI-driven companies

Chapter 4. Global Healthcare BPO Market Industry Analysis

4.1. Porter’s 5 Force Model

4.1.1. Bargaining Power of Suppliers

4.1.2. Bargaining Power of Buyers

4.1.3. Threat of New Entrants

4.1.4. Threat of Substitutes

4.1.5. Competitive Rivalry

4.1.6. Futuristic Approach to Porter’s 5 Force Model (2018-2028)

4.2. PEST Analysis

4.2.1. Political

4.2.2. Economical

4.2.3. Social

4.2.4. Technological

4.3. Investment Adoption Model

4.4. Analyst Recommendation & Conclusion

4.5. Top investment opportunity

4.6. Top winning strategies

Chapter 5. Risk Assessment: COVID-19 Impact

5.1.1. Assessment of the overall impact of COVID-19 on the industry

5.1.2. Pre COVID-19 and post COVID-19 Market scenario

Chapter 6. Global Healthcare BPO Market, by Payer Service

6.1. Market Snapshot

6.2. Global Healthcare BPO Market by Payer Service, Performance - Potential Analysis

6.3. Global Healthcare BPO Market Estimates & Forecasts by Payer Service, 2018-2028 (USD Billion)

6.4. Healthcare BPO Market, Sub Segment Analysis

6.4.1. Human Resource Management

6.4.2. Claims Management

6.4.3. Customer Relationship Management (CRM)

6.4.4. Operational/Administrative Management

6.4.5. Care Management

6.4.6. Provider Management

6.4.7. Other Payer Services

Chapter 7. Global Healthcare BPO Market, by Provider Service

7.1. Market Snapshot

7.2. Global Healthcare BPO Market by Provider Service, Performance - Potential Analysis

7.3. Global Healthcare BPO Market Estimates & Forecasts by Provider Service, 2018-2028 (USD Billion)

7.4. Healthcare BPO Market, Sub Segment Analysis

7.4.1. Patient Enrollment and Strategic Planning

7.4.2. Patient Care Service

7.4.3. Revenue Cycle Management

Chapter 8. Global Healthcare BPO Market, by Pharmaceutical Service

8.1. Market Snapshot

8.2. Global Healthcare BPO Market by Pharmaceutical Service, Performance - Potential Analysis

8.3. Global Healthcare BPO Market Estimates & Forecasts by Pharmaceutical Service, 2018-2028 (USD Billion)

8.4. Healthcare BPO Market, Sub Segment Analysis

8.4.1. Research and Development

8.4.2. Manufacturing

8.4.3. Non-clinical Service

8.4.4. Supply Chain Management and Logistics

8.4.5. Sales and Marketing Services

8.4.6. Other Non-clinical Services

Chapter 9. Global Healthcare BPO Market, Regional Analysis

9.1. Healthcare BPO Market, Regional Market Snapshot

9.2. North America Healthcare BPO Market

9.2.1. U.S. Healthcare BPO Market

9.2.1.1. Payer Service breakdown estimates & forecasts, 2018-2028

9.2.1.2. Provider Service breakdown estimates & forecasts, 2018-2028

9.2.1.3. Pharmaceutical Service breakdown estimates & forecasts, 2018-2028

9.2.2. Canada Healthcare BPO Market

9.3. Europe Healthcare BPO Market Snapshot

9.3.1. U.K. Healthcare BPO Market

9.3.2. Germany Healthcare BPO Market

9.3.3. France Healthcare BPO Market

9.3.4. Spain Healthcare BPO Market

9.3.5. Italy Healthcare BPO Market

9.3.6. Rest of Europe Healthcare BPO Market

9.4. Asia-Pacific Healthcare BPO Market Snapshot

9.4.1. China Healthcare BPO Market

9.4.2. India Healthcare BPO Market

9.4.3. Japan Healthcare BPO Market

9.4.4. Australia Healthcare BPO Market

9.4.5. South Korea Healthcare BPO Market

9.4.6. Rest of Asia Pacific Healthcare BPO Market

9.5. Latin America Healthcare BPO Market Snapshot

9.5.1. Brazil Healthcare BPO Market

9.5.2. Mexico Healthcare BPO Market

9.6. Rest of The World Healthcare BPO Market

Chapter 10. Competitive Intelligence

10.1. Top Market Strategies

10.2. Company Profiles

10.2.1. Accenture

10.2.1.1. Key Information

10.2.1.2. Overview

10.2.1.3. Financial (Subject to Data Availability)

10.2.1.4. Product Summary

10.2.1.5. Recent Developments

10.2.2. Eli Global

10.2.3. GeBBS

10.2.4. Genpact

10.2.5. IBM

10.2.6. Parexel

10.2.7. IQVIA

10.2.8. Sutherland

10.2.9. Truven Health

10.2.10. United Health Group

Chapter 11. Research Process

11.1. Research Process

11.1.1. Data Mining

11.1.2. Analysis

11.1.3. Market Estimation

11.1.4. Validation

11.1.5. Publishing

11.2. Research Attributes

11.3. Research Assumption

List of Tables

TABLE 1. Global Healthcare BPO Market, report scope

TABLE 2. Global Healthcare BPO Market estimates & forecasts by Region 2018-2028 (USD Billion)

TABLE 3. Global Healthcare BPO Market estimates & forecasts by Payer Service 2018-2028 (USD Billion)

TABLE 4. Global Healthcare BPO Market estimates & forecasts by Provider Service 2018-2028 (USD Billion)

TABLE 5. Global Healthcare BPO Market estimates & forecasts by Pharmaceutical Service 2018-2028 (USD Billion)

TABLE 6. Global Healthcare BPO Market by segment, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 7. Global Healthcare BPO Market by region, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 8. Global Healthcare BPO Market by segment, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 9. Global Healthcare BPO Market by region, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 10. Global Healthcare BPO Market by segment, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 11. Global Healthcare BPO Market by region, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 12. Global Healthcare BPO Market by segment, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 13. Global Healthcare BPO Market by region, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 14. Global Healthcare BPO Market by segment, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 15. Global Healthcare BPO Market by region, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 16. U.S. Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 17. U.S. Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 18. U.S. Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 19. Canada Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 20. Canada Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 21. Canada Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 22. UK Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 23. UK Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 24. UK Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 25. Germany Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 26. Germany Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 27. Germany Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 28. RoE Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 29. RoE Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 30. RoE Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 31. China Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 32. China Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 33. China Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 34. India Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 35. India Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 36. India Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 37. Japan Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 38. Japan Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 39. Japan Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 40. RoAPAC Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 41. RoAPAC Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 42. RoAPAC Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 43. Brazil Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 44. Brazil Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 45. Brazil Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 46. Mexico Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 47. Mexico Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 48. Mexico Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 49. RoLA Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 50. RoLA Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 51. RoLA Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 52. Row Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)

TABLE 53. Row Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 54. Row Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 55. List of secondary sources, used in the study of Global Healthcare BPO Market

TABLE 56. List of primary sources, used in the study of Global Healthcare BPO Market

TABLE 57. Years considered for the study

TABLE 58. Exchange rates considered

 
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