Global Customer Journey Mapping Software Market Size study, By Component (Software, Services, Consulting Services), By Organization Size (Small and Medium Enterprises, Large Enterprises), By Deployment (On-Premise, Cloud-based), and Regional Forecasts 2022-2028
- BIZ4982860
- 200 Pages
- May 2022
- ICT & Media
The key regions considered for the global Customer Journey Mapping Software Market study include Asia Pacific, North America, Europe, Latin America, and the Rest of the World. North America is the leading region across the world in terms of market share owing to the growing adoption of cloud-based services and increasing acceptance of novel technologies. Whereas, Asia-Pacific is anticipated to exhibit the highest CAGR over the forecast period 2022-2028. Factors such as the growing focus on offering enhanced consumer experience, as well as the rising demand for connected devices, would create lucrative growth prospects for the Customer Journey Mapping Software Market across the Asia-Pacific region.
Major market players included in this report are:
WebEngage
Smaply
UXPressia
Adobe
TandemSeven
Acquia
CEMantica
CustomersFirst Now
CloudCherry
Ecrion Software
The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product Components of key players. The detailed segments and sub-segment of the market are explained below:
By Component:
Software
Services
Consulting Services
By Organization Size:
Small and Medium Enterprises
Large Enterprises
By Deployment:
On-Premise
Cloud-based
By Region:
North America
U.S.
Canada
Europe
UK
Germany
France
Spain
Italy
ROE
Asia Pacific
China
India
Japan
Australia
South Korea
RoAPAC
Latin America
Brazil
Mexico
Rest of the World
Furthermore, years considered for the study are as follows:
Historical year – 2018, 2019, 2020
Base year – 2021
Forecast period – 2022 to 2028
Target Audience of the Global Customer Journey Mapping Software Market in Market Study:
Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Venture capitalists
Value-Added Resellers (VARs)
Third-party knowledge providers
Investment bankers
Investors
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Million)
1.2.1. Customer Journey Mapping Software Market, by Region, 2020-2028 (USD Million)
1.2.2. Customer Journey Mapping Software Market, by Component, 2020-2028 (USD Million)
1.2.3. Customer Journey Mapping Software Market, by Organization Size, 2020-2028 (USD Million)
1.2.4. Customer Journey Mapping Software Market, by Deployment, 2020-2028 (USD Million)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Customer Journey Mapping Software Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Customer Journey Mapping Software Market Dynamics
3.1. Customer Journey Mapping Software Market Impact Analysis (2020-2028)
3.1.1. Market Drivers
3.1.1.1. Increasing focus on presenting better consumer experience
3.1.1.2. Rising technological advancements
3.1.2. Market Challenges
3.1.2.1. Increasing privacy concerns by various business enterprises
3.1.3. Market Opportunities
3.1.3.1. Increasing adoption of cloud-based software
3.1.3.2. Growing investment in the R&D activities
Chapter 4. Global Customer Journey Mapping Software Market Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Force Model (2018-2028)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
4.5. Top investment opportunity
4.6. Top winning strategies
Chapter 5. Risk Assessment: COVID-19 Impact
5.1.1. Assessment of the overall impact of COVID-19 on the industry
5.1.2. Pre COVID-19 and post COVID-19 market scenario
Chapter 6. Global Customer Journey Mapping Software Market, by Component
6.1. Market Snapshot
6.2. Global Customer Journey Mapping Software Market by Component, Performance - Potential Analysis
6.3. Global Customer Journey Mapping Software Market Estimates & Forecasts by Component, 2018-2028 (USD Million)
6.4. Customer Journey Mapping Software Market, Sub Segment Analysis
6.4.1. Software
6.4.2. Services
6.4.3. Consulting Services
Chapter 7. Global Customer Journey Mapping Software Market, by Organization Size
7.1. Market Snapshot
7.2. Global Customer Journey Mapping Software Market by Organization Size, Performance - Potential Analysis
7.3. Global Customer Journey Mapping Software Market Estimates & Forecasts by Organization Size, 2018-2028 (USD Million)
7.4. Customer Journey Mapping Software Market, Sub Segment Analysis
7.4.1. Small and Medium Enterprises
7.4.2. Large Enterprises
Chapter 8. Global Customer Journey Mapping Software Market, by Deployment
8.1. Market Snapshot
8.2. Global Customer Journey Mapping Software Market by Deployment, Performance – Potential Analysis
8.3. Global Customer Journey Mapping Software Market Estimates & Forecasts by Deployment, 2018-2028 (USD Million)
8.4. Customer Journey Mapping Software Market, Sub Segment Analysis
8.4.1. On-Premise
8.4.2. Cloud-based
Chapter 9. Global Customer Journey Mapping Software Market, Regional Analysis
9.1. Customer Journey Mapping Software Market, Regional Market Snapshot
9.2. North America Customer Journey Mapping Software Market
9.2.1. U.S. Customer Journey Mapping Software Market
9.2.1.1. Component breakdown estimates & forecasts, 2018-2028
9.2.1.2. Organization Size breakdown estimates & forecasts, 2018-2028
9.2.1.3. Deployment breakdown estimates & forecasts, 2018-2028
9.2.2. Canada Customer Journey Mapping Software Market
9.3. Europe Customer Journey Mapping Software Market Snapshot
9.3.1. U.K. Customer Journey Mapping Software Market
9.3.2. Germany Customer Journey Mapping Software Market
9.3.3. France Customer Journey Mapping Software Market
9.3.4. Spain Customer Journey Mapping Software Market
9.3.5. Italy Customer Journey Mapping Software Market
9.3.6. Rest of Europe Customer Journey Mapping Software Market
9.4. Asia-Pacific Customer Journey Mapping Software Market Snapshot
9.4.1. China Customer Journey Mapping Software Market
9.4.2. India Customer Journey Mapping Software Market
9.4.3. Japan Customer Journey Mapping Software Market
9.4.4. Australia Customer Journey Mapping Software Market
9.4.5. South Korea Customer Journey Mapping Software Market
9.4.6. Rest of Asia Pacific Customer Journey Mapping Software Market
9.5. Latin America Customer Journey Mapping Software Market Snapshot
9.5.1. Brazil Customer Journey Mapping Software Market
9.5.2. Mexico Customer Journey Mapping Software Market
9.6. Rest of The World Customer Journey Mapping Software Market
Chapter 10. Competitive Intelligence
10.1. Top Market Strategies
10.2. Company Profiles
10.2.1. WebEngage
10.2.1.1. Key Information
10.2.1.2. Overview
10.2.1.3. Financial (Subject to Data Availability)
10.2.1.4. Product Summary
10.2.1.5. Recent Developments
10.2.2. Smaply
10.2.3. UXPressia
10.2.4. Adobe
10.2.5. TandemSeven
10.2.6. Acquia
10.2.7. CEMantica
10.2.8. CustomersFirst Now
10.2.9. CloudCherry
10.2.10. Ecrion Software
Chapter 11. Research Process
11.1. Research Process
11.1.1. Data Mining
11.1.2. Analysis
11.1.3. Market Estimation
11.1.4. Validation
11.1.5. Publishing
11.2. Research Attributes
11.3. Research Assumption
TABLE 1. Global Customer Journey Mapping Software Market, report scope
TABLE 2. Global Customer Journey Mapping Software Market estimates & forecasts by Region 2018-2028 (USD Million)
TABLE 3. Global Customer Journey Mapping Software Market estimates & forecasts by Component 2018-2028 (USD Million)
TABLE 4. Global Customer Journey Mapping Software Market estimates & forecasts by Organization Size 2018-2028 (USD Million)
TABLE 5. Global Customer Journey Mapping Software Market estimates & forecasts by Deployment 2018-2028 (USD Million)
TABLE 6. Global Customer Journey Mapping Software Market by segment, estimates & forecasts, 2018-2028 (USD Million)
TABLE 7. Global Customer Journey Mapping Software Market by region, estimates & forecasts, 2018-2028 (USD Million)
TABLE 8. Global Customer Journey Mapping Software Market by segment, estimates & forecasts, 2018-2028 (USD Million)
TABLE 9. Global Customer Journey Mapping Software Market by region, estimates & forecasts, 2018-2028 (USD Million)
TABLE 10. Global Customer Journey Mapping Software Market by segment, estimates & forecasts, 2018-2028 (USD Million)
TABLE 11. Global Customer Journey Mapping Software Market by region, estimates & forecasts, 2018-2028 (USD Million)
TABLE 12. Global Customer Journey Mapping Software Market by segment, estimates & forecasts, 2018-2028 (USD Million)
TABLE 13. Global Customer Journey Mapping Software Market by region, estimates & forecasts, 2018-2028 (USD Million)
TABLE 14. Global Customer Journey Mapping Software Market by segment, estimates & forecasts, 2018-2028 (USD Million)
TABLE 15. Global Customer Journey Mapping Software Market by region, estimates & forecasts, 2018-2028 (USD Million)
TABLE 16. U.S. Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 17. U.S. Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 18. U.S. Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 19. Canada Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 20. Canada Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 21. Canada Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 22. UK Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 23. UK Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 24. UK Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 25. Germany Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 26. Germany Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 27. Germany Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 28. RoE Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 29. RoE Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 30. RoE Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 31. China Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 32. China Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 33. China Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 34. India Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 35. India Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 36. India Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 37. Japan Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 38. Japan Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 39. Japan Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 40. RoAPAC Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 41. RoAPAC Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 42. RoAPAC Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 43. Brazil Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 44. Brazil Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 45. Brazil Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 46. Mexico Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 47. Mexico Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 48. Mexico Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 49. RoLA Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 50. RoLA Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 51. RoLA Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 52. Row Customer Journey Mapping Software Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 53. Row Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 54. Row Customer Journey Mapping Software Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 55. List of secondary sources, used in the study of global Customer Journey Mapping Software Market
TABLE 56. List of primary sources, used in the study of global Customer Journey Mapping Software Market
TABLE 57. Years considered for the study
TABLE 58. Exchange rates considered
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