Global Customer Engagement Solutions Market Size study, By Component (Solutions, Services), By Deployment Mode (On-premise, Cloud), By Verticals (Banking, Financial Services, and Insurance, Telecom and IT, Retail and Consumer Goods, Media and Entertainment, Others), and Regional Forecasts 2022-2028
- BIZ4982803
- 200 Pages
- May 2022
- ICT & Media
The key regions considered for the global Customer Engagement Solutions Market study include Asia Pacific, North America, Europe, Latin America, and the Rest of the World. North America is the leading region across the world in terms of market share owing to the rising adoption of advanced technologies such as AI, ML, and big data, along with the strong presence of leading market players. Whereas, Asia-Pacific is anticipated to exhibit the highest CAGR over the forecast period 2022-2028. Factors such as the growth of the e-commerce industry, rising proliferation of smartphones, as well as growth of the countries like South Korea, India, Japan, and China would create lucrative growth prospects for the Customer Engagement Solutions Market across the Asia-Pacific region.
Major market players included in this report are:
Avaya
IBM Corporation
Microsoft Corporation
NICE Systems
Oracle Corporation
SAP SE
Zendesk
Pegasystems
Verint Systems
eGain Corporation
The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:
By Component:
Solutions
Services
By Deployment Mode:
On-premise
Cloud
By Verticals:
Banking, Financial Services, and Insurance
Telecom and IT
Retail and Consumer Goods
Media and Entertainment
Others
By Region:
North America
U.S.
Canada
Europe
UK
Germany
France
Spain
Italy
ROE
Asia Pacific
China
India
Japan
Australia
South Korea
RoAPAC
Latin America
Brazil
Mexico
Rest of the World
Furthermore, years considered for the study are as follows:
Historical year – 2018, 2019, 2020
Base year – 2021
Forecast period – 2022 to 2028
Target Audience of the Global Customer Engagement Solutions Market in Market Study:
Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Venture capitalists
Value-Added Resellers (VARs)
Third-party knowledge providers
Investment bankers
Investors
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Million)
1.2.1. Customer Engagement Solutions Market, by Region, 2020-2028 (USD Million)
1.2.2. Customer Engagement Solutions Market, by Component, 2020-2028 (USD Million)
1.2.3. Customer Engagement Solutions Market, by Deployment Mode, 2020-2028 (USD Million)
1.2.4. Customer Engagement Solutions Market, by Verticals, 2020-2028 (USD Million)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Customer Engagement Solutions Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Customer Engagement Solutions Market Dynamics
3.1. Customer Engagement Solutions Market Impact Analysis (2020-2028)
3.1.1. Market Drivers
3.1.1.1. Growth of eCommerce and mCommerce industry
3.1.1.2. Increasing investments in Artificial Intelligence (AI)
3.1.2. Market Challenges
3.1.2.1. Data security and privacy concerns
3.1.2.2. Complexities to synchronize data between customer engagement solutions and other technology
3.1.3. Market Opportunities
3.1.3.1. Increasing applicability of Big Data and Machine Learning
3.1.3.2. Rising emphasis on delivering enhanced omnichannel customer engagement
Chapter 4. Global Customer Engagement Solutions Market Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Force Model (2018-2028)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
4.5. Top investment opportunity
4.6. Top winning strategies
Chapter 5. Risk Assessment: COVID-19 Impact
5.1.1. Assessment of the overall impact of COVID-19 on the industry
5.1.2. Pre COVID-19 and post COVID-19 market scenario
Chapter 6. Global Customer Engagement Solutions Market, by Component
6.1. Market Snapshot
6.2. Global Customer Engagement Solutions Market by Component, Performance - Potential Analysis
6.3. Global Customer Engagement Solutions Market Estimates & Forecasts by Component, 2018-2028 (USD Million)
6.4. Customer Engagement Solutions Market, Sub Segment Analysis
6.4.1. Solutions
6.4.2. Services
Chapter 7. Global Customer Engagement Solutions Market, by Deployment Mode
7.1. Market Snapshot
7.2. Global Customer Engagement Solutions Market by Deployment Mode, Performance - Potential Analysis
7.3. Global Customer Engagement Solutions Market Estimates & Forecasts by Deployment Mode, 2018-2028 (USD Million)
7.4. Customer Engagement Solutions Market, Sub Segment Analysis
7.4.1. On-premise
7.4.2. Cloud
Chapter 8. Global Customer Engagement Solutions Market, by Verticals
8.1. Market Snapshot
8.2. Global Customer Engagement Solutions Market by Verticals, Performance - Potential Analysis
8.3. Global Customer Engagement Solutions Market Estimates & Forecasts by Verticals, 2018-2028 (USD Million)
8.4. Customer Engagement Solutions Market, Sub Segment Analysis
8.4.1. Banking, Financial Services, and Insurance
8.4.2. Telecom and IT
8.4.3. Retail and Consumer Goods
8.4.4. Media and Entertainment
8.4.5. Others
Chapter 9. Global Customer Engagement Solutions Market, Regional Analysis
9.1. Customer Engagement Solutions Market, Regional Market Snapshot
9.2. North America Customer Engagement Solutions Market
9.2.1. U.S. Customer Engagement Solutions Market
9.2.1.1. Component breakdown estimates & forecasts, 2018-2028
9.2.1.2. Deployment Mode breakdown estimates & forecasts, 2018-2028
9.2.1.3. Verticals breakdown estimates & forecasts, 2018-2028
9.2.2. Canada Customer Engagement Solutions Market
9.3. Europe Customer Engagement Solutions Market Snapshot
9.3.1. U.K. Customer Engagement Solutions Market
9.3.2. Germany Customer Engagement Solutions Market
9.3.3. France Customer Engagement Solutions Market
9.3.4. Spain Customer Engagement Solutions Market
9.3.5. Italy Customer Engagement Solutions Market
9.3.6. Rest of Europe Customer Engagement Solutions Market
9.4. Asia-Pacific Customer Engagement Solutions Market Snapshot
9.4.1. China Customer Engagement Solutions Market
9.4.2. India Customer Engagement Solutions Market
9.4.3. Japan Customer Engagement Solutions Market
9.4.4. Australia Customer Engagement Solutions Market
9.4.5. South Korea Customer Engagement Solutions Market
9.4.6. Rest of Asia Pacific Customer Engagement Solutions Market
9.5. Latin America Customer Engagement Solutions Market Snapshot
9.5.1. Brazil Customer Engagement Solutions Market
9.5.2. Mexico Customer Engagement Solutions Market
9.6. Rest of The World Customer Engagement Solutions Market
Chapter 10. Competitive Intelligence
10.1. Top Market Strategies
10.2. Company Profiles
10.2.1. Avaya
10.2.1.1. Key Information
10.2.1.2. Overview
10.2.1.3. Financial (Subject to Data Availability)
10.2.1.4. Product Summary
10.2.1.5. Recent Developments
10.2.2. IBM Corporation
10.2.3. Microsoft Corporation
10.2.4. NICE Systems
10.2.5. Oracle Corporation
10.2.6. SAP SE
10.2.7. Zendesk
10.2.8. Pegasystems
10.2.9. Verint Systems
10.2.10. eGain Corporation
Chapter 11. Research Process
11.1. Research Process
11.1.1. Data Mining
11.1.2. Analysis
11.1.3. Market Estimation
11.1.4. Validation
11.1.5. Publishing
11.2. Research Attributes
11.3. Research Assumption
TABLE 1. Global Customer Engagement Solutions Market, report scope
TABLE 2. Global Customer Engagement Solutions Market estimates & forecasts by Region 2018-2028 (USD Million)
TABLE 3. Global Customer Engagement Solutions Market estimates & forecasts by Component 2018-2028 (USD Million)
TABLE 4. Global Customer Engagement Solutions Market estimates & forecasts by Deployment Mode 2018-2028 (USD Million)
TABLE 5. Global Customer Engagement Solutions Market estimates & forecasts by Verticals 2018-2028 (USD Million)
TABLE 6. Global Customer Engagement Solutions Market by segment, estimates & forecasts, 2018-2028 (USD Million)
TABLE 7. Global Customer Engagement Solutions Market by region, estimates & forecasts, 2018-2028 (USD Million)
TABLE 8. Global Customer Engagement Solutions Market by segment, estimates & forecasts, 2018-2028 (USD Million)
TABLE 9. Global Customer Engagement Solutions Market by region, estimates & forecasts, 2018-2028 (USD Million)
TABLE 10. Global Customer Engagement Solutions Market by segment, estimates & forecasts, 2018-2028 (USD Million)
TABLE 11. Global Customer Engagement Solutions Market by region, estimates & forecasts, 2018-2028 (USD Million)
TABLE 12. Global Customer Engagement Solutions Market by segment, estimates & forecasts, 2018-2028 (USD Million)
TABLE 13. Global Customer Engagement Solutions Market by region, estimates & forecasts, 2018-2028 (USD Million)
TABLE 14. Global Customer Engagement Solutions Market by segment, estimates & forecasts, 2018-2028 (USD Million)
TABLE 15. Global Customer Engagement Solutions Market by region, estimates & forecasts, 2018-2028 (USD Million)
TABLE 16. U.S. Customer Engagement Solutions Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 17. U.S. Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 18. U.S. Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 19. Canada Customer Engagement Solutions Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 20. Canada Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 21. Canada Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 22. UK Customer Engagement Solutions Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 23. UK Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 24. UK Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 25. Germany Customer Engagement Solutions Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 26. Germany Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 27. Germany Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 28. RoE Customer Engagement Solutions Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 29. RoE Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 30. RoE Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 31. China Customer Engagement Solutions Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 32. China Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 33. China Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 34. India Customer Engagement Solutions Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 35. India Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 36. India Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 37. Japan Customer Engagement Solutions Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 38. Japan Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 39. Japan Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 40. RoAPAC Customer Engagement Solutions Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 41. RoAPAC Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 42. RoAPAC Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 43. Brazil Customer Engagement Solutions Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 44. Brazil Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 45. Brazil Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 46. Mexico Customer Engagement Solutions Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 47. Mexico Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 48. Mexico Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 49. RoLA Customer Engagement Solutions Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 50. RoLA Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 51. RoLA Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 52. Row Customer Engagement Solutions Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 53. Row Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 54. Row Customer Engagement Solutions Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 55. List of secondary sources, used in the study of global Customer Engagement Solutions Market
TABLE 56. List of primary sources, used in the study of global Customer Engagement Solutions Market
TABLE 57. Years considered for the study
TABLE 58. Exchange rates considered
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