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Global Proactive Services Market Size study, by Service (Design & Consulting, Managed Services, Technical Support) by Technology (Analytics, Artificial intelligence, Others), by application (Cloud Management, Customer Experience Management, Data Center Management, End-Point Management, Network Management, Others), by Enterprise (small & Medium Enterprises, Large enterprise), by End Use (BFSI, Government, Healthcare, Manufacturing, Media & Communications, Retail and other)and Regional Forecasts 2022-2028

  • BIZ4982656
  • 200 Pages
  • May 2022
  • ICT & Media
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Global Proactive Services Market is valued approximately USD 3.54 billion in 2021 and is anticipated to grow with a healthy growth rate of more than 21.5% over the forecast period 2022-2028. Proactive customer service is anticipating the customer needs as well as actively reaching out with solution, whether that is by communicating a potential problem which is cropped up, or by allowing customers to self-service issue. High costs incurred by unplanned outages, increasing focus on delivering enhanced customer experience and growing number of cyber threats has led the adoption of Proactive Services across the forecast period. For Instance: in November 2021, according to Palo Alto Networks, enterprise software manufacturer Zoho was targeted by hackers, possibly of Chinese origin, who exploited a vulnerability in its self-serve password management tool ManageEngine from late September to early October. Similarly, in May 2019, the confidential details of 885 million people, including bank account records, social security numbers, wire transactions, and other mortgage documentation, were apparently exposed by First American Financial Corporation. Also, Ai-Based Proactive Services and Partnerships and Affective Ecosystems increases the adoption & demand for Proactive Services which is likely to increase the market growth during the forecast period. However, managing security with multiple customer touchpoints, and lack of skilled professionals impedes the growth of the market over the forecast period of 2021-2027.

The key regions considered for the global Proactive Services Market study includes Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading region across the world in terms of market share owing to the growth in investment by various government authorities into various technologies such as Artificial Intelligence (AI), Machine Learning (ML) and , advanced data analytics. Whereas, Asia-Pacific is anticipated to exhibit highest growth rate over the forecast period 2021-2027 due to factors such as expanding service sector and rising number of startups.

Major market player included in this report are:

Microsoft Corporation

Symantec Corporation

Fortinet, Inc.

Juniper Network, Inc.

Avaya Inc.

DXC Technology

Hewlett Packard Enterprise Company

Huawei Technologies Co., Ltd

International Business Machines Corporation

Cisco Systems, Inc

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Service:

Design & Consulting

Managed Services

Technical Support

By Technology:

Analytics

Artificial Intelligence

Others

By Application

Cloud Management

Customer Experience Management

Data Center Management

End-Point Management

Network Management

Others

By Enterprise

Small & Medium Enterprises

Large Enterprise

By End Use

BFSI

Government

Healthcare

Manufacturing

Media & Communications

Retail And Other

By Region:

North America

U.S.

Canada

Europe

UK

Germany

France

Spain

Italy

ROE

Asia Pacific

China

India

Japan

Australia

South Korea

RoAPAC

Latin America

Brazil

Mexico

Rest of the World

Furthermore, years considered for the study are as follows:

Historical year – 2018, 2019, 2020

Base year – 2021

Forecast period – 2022 to 2028

Target Audience of the Global Proactive Services Market in Market Study:

Key Consulting Companies & Advisors

Large, medium-sized, and small enterprises

Venture capitalists

Value-Added Resellers (VARs)

Third-party knowledge providers

Investment bankers

Investors

Chapter 1. Executive Summary

1.1. Market Snapshot

1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028(USD Billion)

1.2.1. Proactive ServicesMarket, by Region, 2020-2028(USD Billion)

1.2.2. Proactive ServicesMarket, by Service, 2020-2028(USD Billion)

1.2.3. Proactive ServicesMarket, by Technology, 2020-2028(USD Billion)

1.2.4. Proactive ServicesMarket, by Application, 2020-2028(USD Billion)

1.2.5. Proactive ServicesMarket, by Enterprise, 2020-2028(USD Billion)

1.2.6. Proactive ServicesMarket, by End Use, 2020-2028(USD Billion)

1.3. Key Trends

1.4. Estimation Methodology

1.5. Research Assumption

Chapter 2. Global Proactive ServicesMarket Definition and Scope

2.1. Objective of the Study

2.2. Market Definition & Scope

2.2.1. Scope of the Study

2.2.2. Industry Evolution

2.3. Years Considered for the Study

2.4. Currency Conversion Rates

Chapter 3. Global Proactive ServicesMarket Dynamics

3.1. Proactive ServicesMarket Impact Analysis (2020-2028)

3.1.1. Market Drivers

3.1.1.1. High Costs incurred by unplanned Outages

3.1.1.2. Increasing focus on delivering enhanced customer experience

3.1.1.3. Growing Number of Cyber Threats

3.1.2. Market Challenges

3.1.2.1. Lack of skilled Professionals

3.1.2.2. Managing security with multiple customer touchpoints

3.1.3. Market Opportunities

3.1.3.1. Ai-Based Proactive Services

3.1.3.2. Partnerships and Affective Ecosystems

Chapter 4. Global Proactive Services Market Industry Analysis

4.1. Porter’s 5 Force Model

4.1.1. Bargaining Power of Suppliers

4.1.2. Bargaining Power of Buyers

4.1.3. Threat of New Entrants

4.1.4. Threat of Substitutes

4.1.5. Competitive Rivalry

4.1.6. Futuristic Approach to Porter’s 5 Force Model (2018-2028)

4.2. PEST Analysis

4.2.1. Political

4.2.2. Economical

4.2.3. Social

4.2.4. Technological

4.3. Investment Adoption Model

4.4. Analyst Recommendation & Conclusion

4.5. Top investment opportunity

4.6. Top winning strategies

Chapter 5. Risk Assessment: COVID-19 Impact

5.1.1. Assessment of the overall impact of COVID-19 on the industry

5.1.2. Pre COVID-19 and post COVID-19 market scenario

Chapter 6. Global Proactive ServicesMarket, by Service

6.1. Market Snapshot

6.2. Global Proactive ServicesMarket by Service, Performance - Potential Analysis

6.3. Global Proactive ServicesMarket Estimates & Forecasts by Service 2018-2028 (USD Billion)

6.4. Proactive ServicesMarket, Sub Segment Analysis

6.4.1. Design & Consulting

6.4.2. Managed Services

6.4.3. Technical support

Chapter 7. Global Proactive ServicesMarket, by Technology

7.1. Market Snapshot

7.2. Global Proactive ServicesMarket by Technology, Performance - Potential Analysis

7.3. Global Proactive ServicesMarket Estimates & Forecasts by Technology 2018-2028 (USD Billion)

7.4. Proactive ServicesMarket, Sub Segment Analysis

7.4.1. Analytics

7.4.2. Artificial intelligence

7.4.3. Others

Chapter 8. Global Proactive ServicesMarket, by Technology

8.1. Market Snapshot

8.2. Global Proactive ServicesMarket by Technology, Performance - Potential Analysis

8.3. Global Proactive ServicesMarket Estimates & Forecasts by Technology 2018-2028 (USD Billion)

8.4. Proactive ServicesMarket, Sub Segment Analysis

8.4.1. Analytics

8.4.2. Artificial intelligence

8.4.3. Others

Chapter 9. Global Proactive ServicesMarket, by Application

9.1. Market Snapshot

9.2. Global Proactive ServicesMarket by Application, Performance - Potential Analysis

9.3. Global Proactive ServicesMarket Estimates & Forecasts by Application 2018-2028 (USD Billion)

9.4. Proactive ServicesMarket, Sub Segment Analysis

9.4.1. Cloud Management

9.4.2. Customer Experience Management

9.4.3. Data Center Management

9.4.4. End-Point Management

9.4.5. Network Management

9.4.6. Others

Chapter 10. Global Proactive ServicesMarket, by Enterprise

10.1. Market Snapshot

10.2. Global Proactive ServicesMarket by Enterprise, Performance - Potential Analysis

10.3. Global Proactive ServicesMarket Estimates & Forecasts by Enterprise 2018-2028 (USD Billion)

10.4. Proactive ServicesMarket, Sub Segment Analysis

10.4.1. Small & Medium Enterprises

10.4.2. Large enterprise

Chapter 11. Global Proactive ServicesMarket, by End Use

11.1. Market Snapshot

11.2. Global Proactive ServicesMarket by End use, Performance - Potential Analysis

11.3. Global Proactive ServicesMarket Estimates & Forecasts by End use 2018-2028 (USD Billion)

11.4. Proactive ServicesMarket, Sub Segment Analysis

11.4.1. BFSI

11.4.2. Government

11.4.3. Healthcare

11.4.4. Manufacturing

11.4.5. Media & Communications

11.4.6. Retail

11.4.7. Other

Chapter 12. Global Proactive ServicesMarket, Regional Analysis

12.1. Proactive ServicesMarket, Regional Market Snapshot

12.2. North America Proactive ServicesMarket

12.2.1. U.S. Proactive ServicesMarket

12.2.1.1. Service breakdown estimates & forecasts, 2018-2028

12.2.1.2. Technology breakdown estimates & forecasts, 2018-2028

12.2.1.3. Application breakdown estimates & forecasts, 2018-2028

12.2.1.4. Enterprise, breakdown estimates & forecasts, 2018-2028

12.2.1.5. Enduse breakdown estimates & forecasts, 2018-2028

12.2.2. Canada Proactive ServicesMarket

12.3. Europe Proactive ServicesMarket Snapshot

12.3.1. U.K. Proactive ServicesMarket

12.3.2. Germany Proactive ServicesMarket

12.3.3. France Proactive ServicesMarket

12.3.4. Spain Proactive ServicesMarket

12.3.5. Italy Proactive ServicesMarket

12.3.6. Rest of Europe Proactive ServicesMarket

12.4. Asia-Pacific Proactive ServicesMarket Snapshot

12.4.1. China Proactive ServicesMarket

12.4.2. India Proactive ServicesMarket

12.4.3. Japan Proactive ServicesMarket

12.4.4. Australia Proactive ServicesMarket

12.4.5. South Korea Proactive ServicesMarket

12.4.6. Rest of Asia Pacific Proactive ServicesMarket

12.5. Latin America Proactive ServicesMarket Snapshot

12.5.1. Brazil Proactive ServicesMarket

12.5.2. Mexico Proactive ServicesMarket

12.6. Rest of The World Proactive ServicesMarket

Chapter 13. Competitive Intelligence

13.1. Top Market Strategies

13.2. Company Profiles

13.2.1. Microsoft Corporation

13.2.1.1. Key Information

13.2.1.2. Overview

13.2.1.3. Financial (Subject to Data Availability)

13.2.1.4. Product Summary

13.2.1.5. Recent Developments

13.2.2. Symantec Corporation

13.2.3. Fortinet, Inc.

13.2.4. Juniper Network, Inc.

13.2.5. Avaya Inc.

13.2.6. DXC Technology

13.2.7. Hewlett Packard Enterprise Company

13.2.8. Huawei Technologies Co., Ltd

13.2.9. International Business Machines Corporation

13.2.10. Cisco Systems, Inc

Chapter 14. Research Process

14.1. Research Process

14.1.1. Data Mining

14.1.2. Analysis

14.1.3. Market Estimation

14.1.4. Validation

14.1.5. Publishing

14.2. Research Attributes

14.3. Research Assumption

List of Tables

TABLE 1. Global Proactive Servicesmarket, report scope

TABLE 2. Global Proactive Servicesmarket estimates & forecasts by Region 2018-2028 (USD Billion)

TABLE 3. Global Proactive Servicesmarket estimates & forecasts by Service 2018-2028 (USD Billion)

TABLE 4. Global Proactive Servicesmarket estimates & forecasts by Technology 2018-2028 (USD Billion)

TABLE 5. Global Proactive Servicesmarket by segment, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 6. Global Proactive Servicesmarket by region, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 7. Global Proactive Servicesmarket by segment, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 8. Global Proactive Servicesmarket by region, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 9. Global Proactive Servicesmarket by segment, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 10. Global Proactive Servicesmarket by region, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 11. Global Proactive Servicesmarket by segment, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 12. Global Proactive Servicesmarket by region, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 13. Global Proactive Servicesmarket by segment, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 14. Global Proactive Servicesmarket by region, estimates & forecasts, 2018-2028 (USD Billion)

TABLE 15. U.S. Proactive Servicesmarket estimates & forecasts, 2018-2028 (USD Billion)

TABLE 16. U.S. Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 17. U.S. Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 18. Canada Proactive Servicesmarket estimates & forecasts, 2018-2028 (USD Billion)

TABLE 19. Canada Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 20. Canada Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 21. UK Proactive Servicesmarket estimates & forecasts, 2018-2028 (USD Billion)

TABLE 22. UK Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 23. UK Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 24. Germany Proactive Servicesmarket estimates & forecasts, 2018-2028 (USD Billion)

TABLE 25. Germany Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 26. Germany Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 27. RoE Proactive Servicesmarket estimates & forecasts, 2018-2028 (USD Billion)

TABLE 28. RoE Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 29. RoE Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 30. China Proactive Servicesmarket estimates & forecasts, 2018-2028 (USD Billion)

TABLE 31. China Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 32. China Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 33. India Proactive Servicesmarket estimates & forecasts, 2018-2028 (USD Billion)

TABLE 34. India Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 35. India Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 36. Japan Proactive Servicesmarket estimates & forecasts, 2018-2028 (USD Billion)

TABLE 37. Japan Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 38. Japan Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 39. RoAPAC Proactive Servicesmarket estimates & forecasts, 2018-2028 (USD Billion)

TABLE 40. RoAPAC Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 41. RoAPAC Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 42. Brazil Proactive Servicesmarket estimates & forecasts, 2018-2028 (USD Billion)

TABLE 43. Brazil Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 44. Brazil Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 45. Mexico Proactive Servicesmarket estimates & forecasts, 2018-2028 (USD Billion)

TABLE 46. Mexico Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 47. Mexico Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 48. RoLA Proactive Servicesmarket estimates & forecasts, 2018-2028 (USD Billion)

TABLE 49. RoLA Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 50. RoLA Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 51. Row Proactive Servicesmarket estimates & forecasts, 2018-2028 (USD Billion)

TABLE 52. Row Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 53. Row Proactive Servicesmarket estimates & forecasts by segment 2018-2028 (USD Billion)

TABLE 54. List of secondary sources, used in the study of global Proactive Servicesmarket

TABLE 55. List of primary sources, used in the study of global Proactive Servicesmarket

TABLE 56. Years considered for the study

TABLE 57. Exchange rates considered

 
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