Korea Call Center AI Market by Component (Compute Platforms, Solutions and Services), Deployment (On Premise and Cloud), Industry Verticals (BFSI, Retail and E-Commerce, Telecom, Healthcare, Media and Entertainment, Travel and Hospitality and Others) Opportunity Analysis and Industry Forecast, 2020–2030
- ALL4676893
- 64 Pages
- September 2021
- ICT & Media
Improved customer experience & customer response time and enhanced data analytical capabilities are the major factors is propelling the market growth during the forecast period. However, high installation and training cost coupled with privacy and security concern is mainly restraining the market growth. Further, rise in focus of Korean companies in AI technology and growth of social media platform have emerged to prove to be lucrative opportunities for the overall market.
The Korea call center AI market is segmented on the basis of component, deployment, and industry vertical. Based on component, the market is divided into compute platforms, solution, and service. Based on deployment, it is bifurcated into on-premise and cloud. Based on industry vertical, the market is fragmented into BFSI, retail and e-commerce, telecom, healthcare, media and entertainment, travel and hospitality, and others.
Some of the major players in the market are Avaamo Technologies Private Ltd., Amazon Web Services, EdgeVerve, Google LLC, Haptik, IBM Corporation, Inbenta, Microsoft Corporation, Oracle Corporation, and Rulai Inc.
KEY BENEFITS FOR STAKEHOLDERS
• The study provides an in-depth analysis of the call center AI market along with the current trends and future estimations to elucidate imminent investment pockets.
• Information about key drivers, restraints, and opportunities and their impact analysis on the market size is provided in the report.
• Porter’s five forces analysis illustrates the potency of buyers and suppliers operating in the industry.
• The quantitative analysis of AI Ops market for the period 2020–2030 is provided to determine the market potential.
KEY MARKET SEGMENTS
By Component
• Compute Platforms
• Solution
• Service
By Deployment
• On-premise
• Cloud
By Industry Verticals
• BFSI
• Retail and E-Commerce
• Telecom
• Healthcare
• Media and Entertainment
• Travel and Hospitality
• Others
1.1.REPORT DESCRIPTION
1.2.KEY BENEFITS FOR STAKEHOLDERS
1.3.KEY MARKET SEGMENTS
1.4.RESEARCH METHODOLOGY
1.4.1.Secondary research
1.4.2.Primary research
1.4.3.Analyst tools & models
CHAPTER 2:EXECUTIVE SUMMARY
2.1.KEY FINDINGS
2.1.1.Top impacting factors
2.1.2.Top investment pockets
2.2.CXO PERSPECTIVE
CHAPTER 3:MARKET OVERVIEW
3.1.MARKET DEFINITION AND SCOPE
3.2.PORTER'S FIVE FORCES ANALYSIS
3.3.MARKET DYNAMICS
3.3.1.Drivers
3.3.1.1.Improved customer experience and customer response time
3.3.1.2.Improved data analytical capabilities
3.3.2.Restraints
3.3.2.1.High installation and training costs
3.3.2.2.Privacy and security concerns
3.3.3.Opportunities
3.3.3.1.Growing interest of Korean companies in AI technology
3.3.3.2.Growth of social media platforms
3.4.COVID-19 IMPACT ANALYSIS ON THE KOREA CALL CENTER AI MARKET
3.4.1.Impact on market size
3.4.2.Consumer trends, preferences, and budget impact
3.4.3.Economic impact
3.4.4.Key player strategies to tackle negative impact
3.4.5.Opportunity window
CHAPTER 4:KOREA CALL CENTER AI MARKET, BY COMPONENT
4.1.OVERVIEW
4.2.COMPUTE PLATFORM
4.2.1.Key market trends, growth factors, and opportunities
4.2.2.Market size and forecast
4.3.SOLUTION
4.3.1.Key market trends, growth factors, and opportunities
4.3.2.Market size and forecast
4.4.SERVICE
4.4.1.Key market trends, growth factors, and opportunities
4.4.2.Market size and forecast
CHAPTER 5:KOREA CALL CENTER AI MARKET, BY DEPLOYMENT
5.1.OVERVIEW
5.2.ON-PREMISE
5.2.1.Key market trends, growth factors, and opportunities
5.2.2.Market size and forecast
5.3.CLOUD
5.3.1.Key market trends, growth factors, and opportunities
5.3.2.Market size and forecast
CHAPTER 6:KOREA CALL CENTER AI MARKET, BY INDUSTRY VERTICAL
6.1.OVERVIEW
6.2.BFSI
6.2.1.Key market trends, growth factors, and opportunities
6.2.2.Market size and forecast
6.3.RETAIL AND E-COMMERCE
6.3.1.Key market trends, growth factors, and opportunities
6.3.2.Market size and forecast
6.4.TELECOM
6.4.1.Key market trends, growth factors, and opportunities
6.4.2.Market size and forecast
6.5.HEALTHCARE
6.5.1.Key market trends, growth factors, and opportunities
6.5.2.Market size and forecast
6.6.MEDIA AND ENTERTAINMENT
6.6.1.Key market trends, growth factors, and opportunities
6.6.2.Market size and forecast
6.7.TRAVEL AND HOSPITALITY
6.7.1.Key market trends, growth factors, and opportunities
6.7.2.Market size and forecast
6.8.OTHERS
6.8.1.Key market trends, growth factors, and opportunities
6.8.2.Market size and forecast
TABLE 01.KOREA CALL CENTER AI MARKET REVENUE, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 02.KOREA CALL CENTER AI MARKET REVENUE FOR COMPUTE PLATFORM, 2020-2030 ($MILLION)
TABLE 03.KOREA CALL CENTER AI MARKET REVENUE FOR SOLUTION, 2020-2030 ($MILLION)
TABLE 04.KOREA CALL CENTER AI MARKET REVENUE FOR SERVICE, 2020-2030 ($MILLION)
TABLE 05.KOREA CALL CENTER AI MARKET REVENUE, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 06.KOREA CALL CENTER AI MARKET REVENUE FOR ON-PREMISE, 2020-2030 ($MILLION)
TABLE 07.KOREA CALL CENTER AI MARKET REVENUE FOR CLOUD, 2020-2030 ($MILLION)
TABLE 08.KOREA CALL CENTER AI MARKET REVENUE, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION)
TABLE 09.KOREA CALL CENTER AI MARKET REVENUE FOR BFSI, 2020-2030 ($MILLION)
TABLE 10.KOREA CALL CENTER AI MARKET REVENUE FOR RETAIL AND E-COMMERCE, 2020-2030 ($MILLION)
TABLE 11.KOREA CALL CENTER AI MARKET REVENUE FOR TELECOM, 2020-2030 ($MILLION)
TABLE 12.KOREA CALL CENTER AI MARKET REVENUE FOR HEALTHCARE, 2020-2030 ($MILLION)
TABLE 13.KOREA CALL CENTER AI MARKET REVENUE FOR MEDIA AND ENTERTAINMENT, 2020-2030 ($MILLION)
TABLE 14.KOREA CALL CENTER AI MARKET REVENUE FOR TRAVEL AND HOSPITALITY, 2020-2030 ($MILLION)
TABLE 15.KOREA CALL CENTER AI MARKET REVENUE FOR OTHERS, 2020-2030 ($MILLION)
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