Customer Relationship Management Market by Component (Software and Service), Deployment Model (On-premise, Cloud, and Hybrid) Organization size (Large Scale, Small & Medium Size Enterprise) Application (Customer Service, Customer, Experience Management, CRM Analytics, ing Automation, Salesforce Automation and Others), and Industry Vertical (BFSI, Healthcare, Energy & Utility, IT & Telecommunication, Retail & E-commerce, Manufacturing, Government & Defense , Media & Entertainment and Others): Global Opportunity Analysis and Industry Forecast, 2020-2027

1.1.REPORT DESCRIPTION

1.2.KEY BENEFITS FOR STAKEHOLDERS

1.3.KEY MARKET SEGMENTS

1.4.RESEARCH METHODOLOGY

1.4.1.Secondary research

1.4.2.Primary research

1.4.3.Analyst tools & models

CHAPTER 2:EXECUTIVE SUMMARY

2.1.KEY FINDINGS

2.1.1.Top impacting factors

2.1.2.Top investment pockets

2.1.3.CXO perspective

CHAPTER 3:MARKET OVERVIEW

3.1.MARKET DEFINITION AND SCOPE

3.2.KEY FORCES SHAPING THE CUSTOMER RELATIONSHIP MANAGEMENT MARKET

3.3.CASE STUDIES

3.3.1.Case study 01

3.3.2.Case study 02

3.4.MARKET DYNAMICS

3.4.1.Drivers

3.4.1.1.Increasing focus towards customer engagement and retention for long time among small and medium scale enterprise

3.4.1.2.The worldwide acceleration of digital transformation in enterprises due to COVID-19 outbreak boosts the growth of the market

3.4.2.Restraints

3.4.2.1.Lack of security about the privacy of customer information and high initial installation cost of CRM software

3.4.3.Opportunities

3.4.3.1.Increasing adoption of bring your own device (BYOD) ecosystem due to surge in use of smartphone

3.4.3.2.High operational efficiency and less operational cost of the CRM software will create lucrative opportunity in the CRM market

3.5.MARKET EVOLUTION/INDUSTRY ROADMAP

3.6.IMPACT OF GOVERNMENT REGULATIONS ON THE GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET

3.7.COVID-19 IMPACT ANALYSIS ON THE GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET

3.7.1.Impact on market size

3.7.2.Consumer trends, preferences, and budget impact

3.7.3.Economic impact

3.7.4.Strategies to tackle negative impact

3.7.5.Opportunity window

CHAPTER 4:GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY CPMPONENT

4.1.OVERVIEW

4.2.SOFTWARE

4.2.1.Key market trends, growth factors, and opportunities

4.2.2.Market size and forecast, by region

4.2.3.Market analysis, by country

4.3.SERVICE

4.3.1.Key market trends, growth factors, and opportunities

4.3.2.Market size and forecast, by region

4.3.3.Market analysis, by country

CHAPTER 5:GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL

5.1.OVERVIEW

5.2.ON-PREMISE

5.2.1.Key market trends, growth factors, and opportunities

5.2.2.Market size and forecast, by region

5.2.3.Market analysis, by country

5.3.CLOUD

5.3.1.Key market trends, growth factors, and opportunities

5.3.2.Market size and forecast, by region

5.3.3.Market analysis, by country

5.4.HYBRID

5.4.1.Key market trends, growth factors, and opportunities

5.4.2.Market size and forecast, by region

5.4.3.Market analysis, by country

CHAPTER 6:GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE

6.1.OVERVIEW

6.2.SMALL & MEDIUM SCALE ENTERPRISE

6.2.1.Key market trends, growth factors, and opportunities

6.2.2.Market size and forecast, by region

6.2.3.Market analysis, by country

6.3.LARGE SCALE ENTERPRISE

6.3.1.Key market trends, growth factors, and opportunities

6.3.2.Market size and forecast, by region

6.3.3.Market analysis, by country

CHAPTER 7:GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATIONS

7.1.OVERVIEW

7.2.CUSTOMER SERVICE

7.2.1.Key market trends, growth factors, and opportunities

7.2.2.Market size and forecast, by region

7.2.3.Market analysis, by country

7.3.CUSTOMER EXPERIENCE MANAGEMENT

7.3.1.Key market trends, growth factors, and opportunities

7.3.2.Market size and forecast, by region

7.3.3.Market analysis, by country

7.4.CRM ANALYSIS

7.4.1.Key market trends, growth factors, and opportunities

7.4.2.Market size and forecast, by region

7.4.3.Market analysis, by country

7.5.MARKETING AUTOMATION

7.5.1.Key market trends, growth factors, and opportunities

7.5.2.Market size and forecast, by region

7.5.3.Market analysis, by country

7.6.SALSEFORCE AUTOMATION

7.6.1.Key market trends, growth factors, and opportunities

7.6.2.Market size and forecast, by region

7.6.3.Market analysis, by country

7.7.OTHERS

7.7.1.Key market trends, growth factors, and opportunities

7.7.2.Market size and forecast, by region

7.7.3.Market analysis, by country

CHAPTER 8:GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL

8.1.OVERVIEW

8.2.HEALTHCARE

8.2.1.Key market trends, growth factors, and opportunities

8.2.2.Market size and forecast, by region

8.2.3.Market analysis, by country

8.3.RETAIL & E-COMMERCE

8.3.1.Key market trends, growth factors, and opportunities

8.3.2.Market size and forecast, by region

8.3.3.Market analysis, by country

8.4.BFSI

8.4.1.Key market trends, growth factors, and opportunities

8.4.2.Market size and forecast, by region

8.4.3.Market analysis, by country

8.5.IT & TELECOM

8.5.1.Key market trends, growth factors, and opportunities

8.5.2.Market size and forecast, by region

8.5.3.Market analysis, by country

8.6.ENERGY & UTILITY

8.6.1.Key market trends, growth factors, and opportunities

8.6.2.Market size and forecast, by region

8.7.MANUFACTURING

8.7.1.Key market trends, growth factors, and opportunities

8.7.2.Market size and forecast, by region

8.7.3.Market analysis, by country

8.8.GOVERNMENT & DEFENCE

8.8.1.Key market trends, growth factors, and opportunities

8.8.2.Market size and forecast, by region

8.9.MEDIA & ENTERTAINMENT

8.9.1.Key market trends, growth factors, and opportunities

8.9.2.Market size and forecast, by region

8.9.3.Market analysis, by country

8.10.OTHERS

8.10.1.Key market trends, growth factors, and opportunities

8.10.2.Market size and forecast, by region

8.10.3.Market analysis, by country

CHAPTER 9:GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY REGION

9.1.OVERVIEW

9.2.NORTH AMERICA

9.2.1.Key market trends, growth factors and opportunities

9.2.2.Market size and forecast, by component

9.2.3.Market size and forecast, by deployment

9.2.4.Market size and forecast, by enterprise size

9.2.5.Market size and forecast, by application

9.2.6.Market size and forecast, by industry vertical

9.2.7.Market analysis, by country

9.2.7.1.U.S.

9.2.7.1.1.Market size and forecast, by component

9.2.7.1.2.Market size and forecast, by deployment model

9.2.7.1.3.Market size and forecast, by enterprise size

9.2.7.1.4.Market size and forecast, by application

9.2.7.1.5.Market size and forecast, by industry vertical

9.2.7.2.Canada

9.2.7.2.1.Market size and forecast, by component

9.2.7.2.2.Market size and forecast, by deployment model

9.2.7.2.3.Market size and forecast, by enterprise size

9.2.7.2.4.Market size and forecast, by application

9.2.7.2.5.Market size and forecast, by industry vertical

9.3.EUROPE

9.3.1.Key market trends, growth factors and opportunities

9.3.2.Market size and forecast, by component

9.3.3.Market size and forecast, by deployment model

9.3.4.Market size and forecast, by enterprise size

9.3.5.Market size and forecast, by application

9.3.6.Market size and forecast, by industry vertical

9.3.7.Market analysis, by country

9.3.7.1.UK

9.3.7.1.1.Market size and forecast, by component

9.3.7.1.2.Market size and forecast, by deployment model

9.3.7.1.3.Market size and forecast, by enterprise size

9.3.7.1.4.Market size and forecast, by application

9.3.7.1.5.Market size and forecast, by industry vertical

9.3.7.2.Germany

9.3.7.2.1.Market size and forecast, by component

9.3.7.2.2.Market size and forecast, by deployment model

9.3.7.2.3.Market size and forecast, by enterprise size

9.3.7.2.4.Market size and forecast, by application

9.3.7.2.5.Market size and forecast, by industry vertical

9.3.7.3.France

9.3.7.3.1.Market size and forecast, component

9.3.7.3.2.Market size and forecast, deployment model

9.3.7.3.3.Market size and forecast, by enterprise size

9.3.7.3.4.Market size and forecast, by application

9.3.7.3.5.Market size and forecast, by industry vertical

9.3.7.4.Spain

9.3.7.4.1.Market size and forecast, component

9.3.7.4.2.Market size and forecast, deployment model

9.3.7.4.3.Market size and forecast, by enterprise size

9.3.7.4.4.Market size and forecast, by application

9.3.7.4.5.Market size and forecast, by industry vertical

9.3.7.5.Italy

9.3.7.5.1.Market size and forecast, component

9.3.7.5.2.Market size and forecast, deployment model

9.3.7.5.3.Market size and forecast, by enterprise size

9.3.7.5.4.Market size and forecast, by application

9.3.7.5.5.Market size and forecast, by industry vertical

9.3.7.6.Rest of Europe

9.3.7.6.1.Market size and forecast, by component

9.3.7.6.2.Market size and forecast, by deployment model

9.3.7.6.3.Market size and forecast, by enterprise size

9.3.7.6.4.Market size and forecast, by application

9.3.7.6.5.Market size and forecast, by industry vertical

9.4.ASIA-PACIFIC

9.4.1.Key market trends, growth factors and opportunities

9.4.2.Market size and forecast, by Component

9.4.3.Market size and forecast, by deployment model

9.4.4.Market size and forecast, by enterprise size

9.4.5.Market size and forecast, by application

9.4.6.Market size and forecast, by industry vertical

9.4.7.Market analysis, by country

9.4.7.1.Japan

9.4.7.1.1.Market size and forecast, by component

9.4.7.1.2.Market size and forecast, by deployment model

9.4.7.1.3.Market size and forecast, by enterprise size

9.4.7.1.4.Market size and forecast, by application

9.4.7.1.5.Market size and forecast, by industry vertical

9.4.7.2.China

9.4.7.2.1.Market size and forecast, by component

9.4.7.2.2.Market size and forecast, by deployment model

9.4.7.2.3.Market size and forecast, by enterprise size

9.4.7.2.4.Market size and forecast, by application

9.4.7.2.5.Market size and forecast, by industry vertical

9.4.7.3.Australia

9.4.7.3.1.Market size and forecast, by component

9.4.7.3.2.Market size and forecast, by deployment model

9.4.7.3.3.Market size and forecast, by enterprise size

9.4.7.3.4.Market size and forecast, by application

9.4.7.3.5.Market size and forecast, by industry vertical

9.4.7.4.India

9.4.7.4.1.Market size and forecast, by component

9.4.7.4.2.Market size and forecast, by deployment model

9.4.7.4.3.Market size and forecast, by enterprise size

9.4.7.4.4.Market size and forecast, by application

9.4.7.4.5.Market size and forecast, by industry vertical

9.4.7.5.South Korea

9.4.7.5.1.Market size and forecast, by component

9.4.7.5.2.Market size and forecast, by deployment model

9.4.7.5.3.Market size and forecast, by enterprise size

9.4.7.5.4.Market size and forecast, by application

9.4.7.5.5.Market size and forecast, by industry vertical

9.4.7.6.Rest of Asia-Pacific

9.4.7.6.1.Market size and forecast, by component

9.4.7.6.2.Market size and forecast, by deployment model

9.4.7.6.3.Market size and forecast, by enterprise size

9.4.7.6.4.Market size and forecast, by application

9.4.7.6.5.Market size and forecast, by industry vertical

9.5.LAMEA

9.5.1.Key market trends, growth factors and opportunities

9.5.2.Market size and forecast, by Component

9.5.3.Market size and forecast, by deployment model

9.5.4.Market size and forecast, by enterprise size

9.5.5.Market size and forecast, by application

9.5.6.Market size and forecast, by industry vertical

9.5.7.Market analysis, by country

9.5.7.1.Latin America

9.5.7.1.1.Market size and forecast, by component

9.5.7.1.2.Market size and forecast, by deployment model

9.5.7.1.3.Market size and forecast, by enterprise size

9.5.7.1.4.Market size and forecast, by application

9.5.7.1.5.Market size and forecast, by industry vertical

9.5.7.2.Middle East

9.5.7.2.1.Market size and forecast, by component

9.5.7.2.2.Market size and forecast, by deployment model

9.5.7.2.3.Market size and forecast, by enterprise size

9.5.7.2.4.Market size and forecast, by application

9.5.7.2.5.Market size and forecast, by industry vertical

9.5.7.3.Africa

9.5.7.3.1.Market size and forecast, by component

9.5.7.3.2.Market size and forecast, by deployment model

9.5.7.3.3.Market size and forecast, by enterprise size

9.5.7.3.4.Market size and forecast, by application

9.5.7.3.5.Market size and forecast, by industry vertical

CHAPTER 10:COMPETITIVE LANDSCAPE

10.1.KEY PLAYER POSITIONING ANALYSIS, 2019

10.2.TOP WINNING STRATEGIES

10.3.COMPETITIVE DASHBOARD

10.4.KEY DEVELOPMENTS

10.4.1.Partnership

10.4.2.Collaboration

10.4.3.Product launch

10.4.4.Acquisition

CHAPTER 11:COMPANY PROFILES

11.1.AUREA SOFTWARE, INC

11.1.1.Company overview

11.1.2.Key executives

11.1.3.Company snapshot

11.1.4.Product portfolio

11.1.5.Key strategic moves and developments

11.2.INSIGHTLY, INC

11.2.1.Company overview

11.2.2.Key executives

11.2.3.Company snapshot

11.2.4.Product portfolio

11.2.5.Key strategic moves and developments

11.3.MICROSOFT CORPORATION

11.3.1.Company overview

11.3.2.Key executives

11.3.3.Company snapshot

11.3.4.Operating business segments

11.3.5.Product portfolio

11.3.6.R&D expenditure

11.3.7.Business performance

11.3.8.Key strategic moves and developments

11.4.ORACLE CORPORATION

11.4.1.Company overview

11.4.2.Key executives

11.4.3.Company snapshot

11.4.4.Operating business segments

11.4.5.Product portfolio

11.4.6.R&D expenditure

11.4.7.Business performance

11.4.8.Key strategic moves and developments

11.5.PEGASYSTEMS

11.5.1.Company overview

11.5.2.Key executives

11.5.3.Company snapshot

11.5.4.Product portfolio

11.5.5.R&D expenditure

11.5.6.Business performance

11.5.7.Key strategic moves and developments

11.6.SAGE GROUP.

11.6.1.Company overview

11.6.2.Key executives

11.6.3.Company snapshot

11.6.4.Product portfolio

11.6.5.Business performance

11.6.6.Key strategic moves and developments

11.7.SALESFORCE.COM, INC

11.7.1.Company overview

11.7.2.Key executives

11.7.3.Company snapshot

11.7.4.Product portfolio

11.7.5.R&D expenditure

11.7.6.Business performance

11.7.7.Key strategic moves and developments

11.8.SAP SE

11.8.1.Company overview

11.8.2.Key executives

11.8.3.Company snapshot

11.8.4.Operating business segments

11.8.5.Product portfolio

11.8.6.R&D expenditure

11.8.7.Business performance

11.8.8.Key strategic moves and developments

11.9.SUGARCRM

11.9.1.Company overview

11.9.2.Key executives

11.9.3.Company snapshot

11.9.4.Product portfolio

11.9.5.Key strategic moves and developments

11.10.ZOHO CORPORATION PVT. LTD

11.10.1.Company overview

11.10.2.Key executives

11.10.3.Company snapshot

11.10.4.Product portfolio

11.10.5.Key strategic moves and developments

TABLE 01.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 02.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR SOFTWARE , BY REGION, 2019–2027 ($BILLION )

TABLE 03.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR SERVICE , BY REGION, 2019–2027 ($BILLION )

TABLE 04.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 05.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR ON-PREMISE , BY REGION, 2019–2027 ($BILLION )

TABLE 06.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR CLOUD , BY REGION, 2019–2027 ($BILLION )

TABLE 07.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR HYBRID , BY REGION, 2019–2027 ($BILLION )

TABLE 08.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 09.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR SMALL & MEDIUM SCALE ENTERPRISE, BY REGION, 2019–2027 ($BILLION )

TABLE 10.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR LARGE SCALE ENTERPRISE, BY REGION, 2019–2027 ($BILLION )

TABLE 11.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 12.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR CUSTOMER SERVICE, 2019–2027 ($BILLION )

TABLE 13.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR CUSTOMER EXPERIENCE MANAGEMENT, 2019–2027 ($BILLION )

TABLE 14.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR CRM ANALYSIS, 2019–2027 ($BILLION )

TABLE 15.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR MARKETING AUTOMATION , 2019–2027 ($BILLION )

TABLE 16.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR SALSEFORCE AUTOMATION, 2019–2027 ($BILLION )

TABLE 17.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR OTHERS, 2019–2027 ($BILLION )

TABLE 18.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 19.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR HEALTHCARE, BY REGION, 2019–2027 ($BILLION )

TABLE 20.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR RETAIL & E-COMMERCE, BY REGION, 2019–2027 ($BILLION )

TABLE 21.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR BFSI, BY REGION, 2019–2027 ($BILLION )

TABLE 22.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR IT & TELECOM, BY REGION, 2019–2027 ($BILLION )

TABLE 23.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR ENERGY AND UTILITY, BY REGION, 2019–2027 ($BILLION )

TABLE 24.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR MANUFACTTURING, BY REGION, 2019–2027 ($BILLION )

TABLE 25.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR GOVERNMENT AND DEFENCE, BY REGION, 2019–2027 ($BILLION )

TABLE 26.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR MEDIA & ENTERTAINMENT, BY REGION, 2019–2027 ($BILLION )

TABLE 27.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FOR OTHERS, BY REGION, 2019–2027 ($BILLION )

TABLE 28.GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY REGION, 2019–2027 ($BILLION )

TABLE 29.NORTH AMERICA GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 30.NORTH AMERICA GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT, 2019–2027 ($BILLION )

TABLE 31.NORTH AMERICA GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 32.NORTH AMERICA GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 33.NORTH AMERICA GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 34.NORTH AMERICA GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COUNTRY, 2019–2027 ($BILLION )

TABLE 35.U.S. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 36.U.S. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 37.U.S. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 38.U.S. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 39.U.S. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 40.CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 41.CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 42.CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 43.CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 44.CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 45.EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 46.EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 47.EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 48.EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 49.EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 50.EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COUNTRY, 2019–2027 ($BILLION )

TABLE 51.UK CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 52.UK CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 53.UK CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 54.UK CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 55.UK CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 56.GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 57.GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 58.GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 59.GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 60.GERMANY GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 61.FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 62.FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 63.FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 64.FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 65.FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 66.SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 67.SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 68.SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 69.SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 70.SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 71.ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 72.ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 73.ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 74.ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 75.ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 76.REST OF EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET BY COMPONENT, 2019–2027 ($BILLION )

TABLE 77.REST OF EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 78.REST OF EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 79.REST OF EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 80.REST OF EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 81.ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET BY COMPONENT, 2019–2027 ($BILLION )

TABLE 82.ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 83.ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 84.ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 85.ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 86.ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COUNTRY, 2019–2027 ($BILLION )

TABLE 87.JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 88.JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 89.JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 90.JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 91.JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 92.CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 93.CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 94.CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 95.CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 96.CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 97.AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 98.AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 99.AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 100.AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 101.AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 102.INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 103.INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 104.INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 105.INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 106.INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 107.SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 108.SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 109.SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 110.SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 111.SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 112.REST OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, COMPONENT, 2019–2027 ($BILLION )

TABLE 113.REST OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 114.REST OF ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 115.REST OF ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 116.REST OF ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 117.LAMEA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 118.LAMEA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 119.LAMEA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 120.LAMEA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 121.LAMEA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 122.LATIN AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 123.LATIN AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 124.LATIN AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 125.LATIN AMERICA GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 126.LATIN AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 127.MIDDLE EAST CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 128.MIDDLE EAST CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 129.MIDDLE EAST CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 130.MIDDLE EAST CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 131.MIDDLE EAST CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 132.AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COMPONENT, 2019–2027 ($BILLION )

TABLE 133.AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2019–2027 ($BILLION )

TABLE 134.AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2019–2027 ($BILLION )

TABLE 135.AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, 2019–2027 ($BILLION )

TABLE 136.AFRICA GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($BILLION )

TABLE 141.AUREA SOFTWARE INC: KEY EXECUTIVES

TABLE 142.AUREA SOFTWARE INC: COMPANY SNAPSHOT

TABLE 143.AUREA SOFTWARE INC: PRODUCT PORTFOLIO

TABLE 144.INSIGHTLY, INC.: KEY EXECUTIVES

TABLE 145.INSIGHTLY, INC.: COMPANY SNAPSHOT

TABLE 146.INSIGHTLY, INC.: PRODUCT PORTFOLIO

TABLE 147.MICROSOFT CORPORATION: KEY EXECUTIVES

TABLE 148.MICROSOFT CORPORATION: COMPANY SNAPSHOT

TABLE 149.MICROSOFT CORPORATION: OPERATING SEGMENTS

TABLE 150.MICROSOFT CORPORATION: PRODUCT PORTFOLIO

TABLE 151.ORACLE CORPORATION: KEY EXECUTIVES

TABLE 152.ORACLE CORPORATION: COMPANY SNAPSHOT

TABLE 153.ORACLE CORPORATION: OPERATING SEGMENTS

TABLE 154.ORACLE CORPORATION: PRODUCT PORTFOLIO

TABLE 155.PEGASYSTEMS: KEY EXECUTIVES

TABLE 156.PEGASYSTEMS: COMPANY SNAPSHOT

TABLE 157.PEGASYSTEMS: PRODUCT PORTFOLIO

TABLE 158.SAGE GROUP PLC: KEY EXECUTIVES

TABLE 159.SAGE GROUP PLC: COMPANY SNAPSHOT

TABLE 160.SAGE GROUP PLC: PRODUCT PORTFOLIO

TABLE 161.SAGE GROUP PLC: KEY STRATEGIC MOVES AND DEVELOPMENTS

TABLE 162.SALESFORCE.COM, INC.: KEY EXECUTIVES

TABLE 163.SALESFORCE.COM, INC.: COMPANY SNAPSHOT

TABLE 164.SALESFORCE.COM, INC.: PRODUCT PORTFOLIO

TABLE 165.VERIZON COMMUNICATION INC.: KEY EXECUTIVES

TABLE 166.SAP SE.: COMPANY SNAPSHOT

TABLE 167.VODAFONE: OPERATING SEGMENTS

TABLE 168.SAP SE.: PRODUCT PORTFOLIO

TABLE 169.SUGAR CRM: KEY EXECUTIVES

TABLE 170.SUGAR CRM: COMPANY SNAPSHOT

TABLE 171.SUGARCRM: PRODUCT PORTFOLIO

TABLE 172.ZOHO CORPORATION PVT. LTD: KEY EXECUTIVES

TABLE 173.ZOHO CORPORATION PVT. LTD: COMPANY SNAPSHOT

TABLE 174.ZOHO CORPORATION PVT. LTD: PRODUCT PORTFOLIO