Global Customer Care BPO Market Size study, by Solution (Onshore Outsourcing, Offshore Outsourcing), by Application (Telecom & IT, BFSI, Healthcare & Life Sciences, Government & Public, Retail & Consumer Goods and Others), and Regional Forecasts 2021-2027
- BIZ4599941
- 200 Pages
- July 2021
- ICT & Media
Among the key regions such as Asia Pacific, North America, Europe, Latin America, and Rest of the World are considered for the regional analysis of the global Customer Care BPO Market. North America is the leading region across the world in terms of market share due to presence of large establishes companies which require services of Customer Care BPO and increasing business agility in every organization. Asia Pacific is anticipated to exhibit the highest CAGR over the forecast period 2021-2027 due to growing businesses, easy availability of affordable skilled human resource and developing IT infrastructure in the region.
Major market player included in this report are:
Teleperformance SA
Concentrix
Atento
Star Trek Inc.
Arvato
TeleTech Holdings
Serco
Acticall (Sitel)
West Corporation
Webhelp
The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:
By Solution:
Onshore Outsourcing
Offshore Outsourcing
By Application:
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others
By Region:
North America
U.S.
Canada
Europe
UK
Germany
France
Spain
Italy
ROE
Asia Pacific
China
India
Japan
Australia
South Korea
RoAPAC
Latin America
Brazil
Mexico
Rest of the World
Furthermore, years considered for the study are as follows:
Historical year – 2018, 2019
Base year – 2020
Forecast period – 2021 to 2027.
Target Audience of the Global Customer Care BPO Market in Market Study:
Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Venture capitalists
Value-Added Resellers (VARs)
Third-party knowledge providers
Investment bankers
Investors
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2019-2027 (USD Billion)
1.2.1. Customer Care BPO Market, by Region, 2019-2027 (USD Billion)
1.2.2. Customer Care BPO Market, by Solution, 2019-2027 (USD Billion)
1.2.3. Customer Care BPO Market, by Application, 2019-2027 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Customer Care BPO Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Customer Care BPO Market Dynamics
3.1. Customer Care BPO Market Impact Analysis (2019-2027)
3.1.1. Market Drivers
3.1.1.1. Growing market value of BPO globally
3.1.1.2. Increase in the requirement for 24*7 services to improve organizational efficiency
3.1.2. Market Restraint
3.1.2.1. Threat of new companies entering the market
3.1.2.2. Rising data security concerns including internal security lapses
3.1.3. Market Opportunities
3.1.3.1. Growing investment by the industries which require BPO services
3.1.3.2. Improvement of IT infrastructure
Chapter 4. Global Customer Care BPO Market Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Force Model (2018-2027)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
Chapter 5. Global Customer Care BPO Market, by Solution
5.1. Market Snapshot
5.2. Global Customer Care BPO Market by Solution, Performance - Potential Analysis
5.3. Global Customer Care BPO Market Estimates & Forecasts by Solution 2018-2027 (USD Billion)
5.4. Customer Care BPO Market, Sub Segment Analysis
5.4.1. Onshore Outsourcing
5.4.2. Offshore Outsourcing
Chapter 6. Global Customer Care BPO Market, by Application
a. Market Snapshot
6.1. Global Customer Care BPO Market by Application, Performance - Potential Analysis
6.2. Global Customer Care BPO Market Estimates & Forecasts by Application 2018-2027 (USD Billion)
6.3. Customer Care BPO Market, Sub Segment Analysis
6.3.1. Telecom & IT
6.3.2. BFSI
6.3.3. Healthcare & Life Sciences
6.3.4. Government & Public
6.3.5. Retail & Consumer Goods
6.3.6. Others
Chapter 7. Global Customer Care BPO Market, Regional Analysis
7.1. Customer Care BPO Market, Regional Market Snapshot
7.2. North America Customer Care BPO Market
7.2.1. U.S. Customer Care BPO Market
7.2.1.1. Solution breakdown estimates & forecasts, 2018-2027
7.2.1.2. Application breakdown estimates & forecasts, 2018-2027
7.2.2. Canada Customer Care BPO Market
7.3. Europe Customer Care BPO Market Snapshot
7.3.1. U.K. Customer Care BPO Market
7.3.2. Germany Customer Care BPO Market
7.3.3. France Customer Care BPO Market
7.3.4. Spain Customer Care BPO Market
7.3.5. Italy Customer Care BPO Market
7.3.6. Rest of Europe Customer Care BPO Market
7.4. Asia-Pacific Customer Care BPO Market Snapshot
7.4.1. China Customer Care BPO Market
7.4.2. India Customer Care BPO Market
7.4.3. Japan Customer Care BPO Market
7.4.4. Australia Customer Care BPO Market
7.4.5. South Korea Customer Care BPO Market
7.4.6. Rest of Asia Pacific Customer Care BPO Market
7.5. Latin America Customer Care BPO Market Snapshot
7.5.1. Brazil Customer Care BPO Market
7.5.2. Mexico Customer Care BPO Market
7.6. Rest of The World Customer Care BPO Market
Chapter 8. Competitive Intelligence
8.1. Top Market Strategies
8.2. Company Profiles
8.2.1. Teleperformance SA
8.2.1.1. Key Information
8.2.1.2. Overview
8.2.1.3. Financial (Subject to Data Availability)
8.2.1.4. Product Summary
8.2.1.5. Recent Developments
8.2.2. Concentrix
8.2.3. Atento
8.2.4. Star Trek Inc.
8.2.5. Arvato
8.2.6. TeleTechHoldings
8.2.7. Serco
8.2.8. Acticall (Sitel)
8.2.9. West Corporation
8.2.10. Webhelp
Chapter 9. Research Process
9.1. Research Process
9.1.1. Data Mining
9.1.2. Analysis
9.1.3. Market Estimation
9.1.4. Validation
9.1.5. Publishing
9.2. Research Attributes
9.3. Research Assumption
TABLE 2. Global Customer Care BPO Market, report scope
TABLE 3. Global Customer Care BPO Market estimates & forecasts by region 2018-2027 (USD Billion)
TABLE 4. Global Customer Care BPO Market estimates & forecasts by Solution 2018-2027 (USD Billion)
TABLE 5. Global Customer Care BPO Market estimates & forecasts by Application 2018-2027 (USD Billion)
TABLE 6. Global Customer Care BPO Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 7. Global Customer Care BPO Market by region, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 8. Global Customer Care BPO Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 9. Global Customer Care BPO Market by region, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 10. Global Customer Care BPO Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 11. Global Customer Care BPO Market by region, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 12. Global Customer Care BPO Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 13. Global Customer Care BPO Market by region, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 14. Global Customer Care BPO Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 15. Global Customer Care BPO Market by region, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 16. Global Customer Care BPO Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 17. Global Customer Care BPO Market by region, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 18. Global Customer Care BPO Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 19. Global Customer Care BPO Market by region, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 20. Global Customer Care BPO Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 21. Global Customer Care BPO Market by region, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 22. U.S. Customer Care BPO Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 23. U.S. Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 24. U.S. Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 25. Canada Customer Care BPO Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 26. Canada Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 27. Canada Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 28. UK Customer Care BPO Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 29. UK Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 30. UK Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 31. Germany Customer Care BPO Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 32. Germany Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 33. Germany Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 34. France Customer Care BPO Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 35. France Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 36. France Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 37. Spain Customer Care BPO Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 38. Spain Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 39. Spain Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 40. Italy Customer Care BPO Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 41. Italy Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 42. Italy Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 43. ROE Customer Care BPO Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 44. ROE Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 45. ROE Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 46. China Customer Care BPO Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 47. China Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 48. China Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 49. India Customer Care BPO Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 50. India Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 51. India Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 52. Japan Customer Care BPO Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 53. Japan Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 54. Japan Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 55. Australia Customer Care BPO Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 56. Australia Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 57. Australia Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 58. South Korea Customer Care BPO Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 59. South Korea Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 60. South Korea Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 61. ROPAC Customer Care BPO Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 62. ROPAC Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 63. ROPAC Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 64. Brazil Customer Care BPO Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 65. Brazil Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 66. Brazil Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 67. Mexico Customer Care BPO Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 68. Mexico Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 69. Mexico Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 70. ROLA Customer Care BPO Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 71. ROLA Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 72. ROLA Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 73. ROW Customer Care BPO Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 74. ROW Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 75. ROW Customer Care BPO Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 76. List of secondary sources used in the study of global Customer Care BPO Market.
TABLE 77. List of primary sources used in the study of global Customer Care BPO Market.
TABLE 78. Years considered for the study.
TABLE 79. Exchange rates considered.
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