Worldwide Call Center Outsourcing Market Research Report 2021 by Type, Application, Participants and Countries, COVID-19 Impact, Forecast Year to 2026

1. Introduction

1.1 Definition of the Market

1.2 Research Purpose

1.3 Scope of the Study

1.4 Stakeholders

1.5 Geography Coverage

1.6 Currency Under Consideration

1.7 Volume Units

1.8 Review Cycle

1.9 Summary and Key Findings of the Research

2 Research Methodology

2.1 Research Data

2.1.1 Secondary Data

2.1.2 Primary Data

2.2 Market Size Estimation

2.2.1 Bottom-Up Approach

2.2.2 Top-Down Approach (Involves time, Space, and Persons)

2.3 Data Triangulation

2.4 Assumptions

2.5 Hypothesis of this Research, Clear, Specific, and Testable Statement of This Research

2.6 Limitations of Our Study

2.7 Scene Based Modeling

2.8 Covid-19 Impact/Evaluation

3. Market Dynamics

3.1 Driving Factors

3.1.1 Rising Demand in one or More of the Following Regions: North America, Europe, Asia-Pacific, Latin America, Middle East & Africa

3.1.2 Increasing Use of Call Center Outsourcing by Different End-User/Applications

3.2 Restraints and Challenges in the Market

3.3 Opportunities

4. Global Call Center Outsourcing Market-Segmentation

4.1 By Type

4.1.1 Voice-based

4.1.2 Text-based

4.1.3 Social media-based

4.2 By End-User/Application Industry

4.2.1 Telecommunication

4.2.2 Travel

4.2.3 Tech and consumer

4.2.4 BFSI

4.2.5 Others

4.3 By Geography

4.3.1 North America Call Center Outsourcing Total Market Size (Production, Consumption, Import, Export) and Segmentation (by Type, Application, Countries and Participants)

4.3.1.1 North America Call Center Outsourcing Production from 2014-2020

4.3.1.2 North America Call Center Outsourcing Consumption from 2014-2020

4.3.1.3 North America Call Center Outsourcing Import and Export from 2014-2020

4.3.1.4 North America Call Center Outsourcing Market Value ($) and Growth (%) by Type from 2019-2020

4.3.1.5 North America Call Center Outsourcing Market Value ($) and Growth (%) by Application from 2019-2020

4.3.1.6 North America Call Center Outsourcing Market Value ($) and Growth (%) by Countries from 2019-2020

4.3.1.7 Top North America Call Center Outsourcing Participants Value ($) and Market Share (%) in 2019

4.3.2 Europe Call Center Outsourcing Total Market Size (Production, Consumption, Import, Export) and Segmentation (by Type, Application, Countries and Participants)

4.3.2.1 Europe Call Center Outsourcing Production from 2014-2020

4.3.2.2 Europe Call Center Outsourcing Consumption from 2014-2020

4.3.2.3 Europe Call Center Outsourcing Import and Export from 2014-2020

4.3.2.4 Europe Call Center Outsourcing Market Value ($) and Growth (%) by Type from 2019-2020

4.3.2.5 Europe Call Center Outsourcing Value ($) and Growth (%) by Application from 2019-2020

4.3.2.6 Europe Call Center Outsourcing Market Value ($) and Growth (%) by Countries from 2019-2020

4.3.2.7 Top Europe Call Center Outsourcing Participants Value ($) and Market Share (%) in 2019

4.3.3 Asia-Pacific Call Center Outsourcing Total Market Size (Production, Consumption, Import, Export) and Segmentation (by Type, Application, Countries and Participants)

4.3.3.1 Asia-Pacific Call Center Outsourcing Production from 2014-2020

4.3.3.2 Asia-Pacific Call Center Outsourcing Consumption from 2014-2020

4.3.3.3 Asia-Pacific Call Center Outsourcing Import and Export from 2014-2020

4.3.3.4 Asia-Pacific Call Center Outsourcing Value ($) and Growth (%) by Type from 2019-2020

4.3.3.5 Asia-Pacific Call Center Outsourcing Value ($) and Growth (%) by Application from 2019-2020

4.3.3.6 Asia-Pacific Call Center Outsourcing Value ($) and Growth (%) by Countries from 2019-2020

4.3.3.7 Top Asia-Pacific Call Center Outsourcing Participants Value ($) and Market Share (%) in 2019

4.3.4 Latin America Call Center Outsourcing Total Market Size (Production, Consumption, Import, Export) and Segmentation (by Type, Application, Countries and Participants)

4.3.4.1 Latin America Call Center Outsourcing Production from 2014-2020

4.3.4.2 Latin America Call Center Outsourcing Consumption from 2014-2020

4.3.4.3 Latin America Call Center Outsourcing Import and Export from 2014-2020

4.3.4.4 Latin America Call Center Outsourcing Value ($) and Growth (%) by Type from 2019-2020

4.3.4.5 Latin America Call Center Outsourcing Value ($) and Growth (%) by Application from 2019-2020

4.3.4.6 Latin America Call Center Outsourcing Value ($) and Growth (%) by Countries from 2019-2020

4.3.4.7 Top Latin America Call Center Outsourcing Participants Value ($) and Market Share (%) in 2019

4.3.5 Middle East & Africa Call Center Outsourcing Total Market Size (Production, Consumption, Import, Export) and Segmentation (by Type, Application, Countries and Participants)

4.3.5.1 Middle East & Africa Call Center Outsourcing Production from 2014-2020

4.3.5.2 Middle East & Africa Call Center Outsourcing Consumption from 2014-2020

4.3.5.3 Middle East & Africa Call Center Outsourcing Import and Export from 2014-2020

4.3.5.4 Middle East & Africa Call Center Outsourcing Value ($) and Growth (%) by Type from 2019-2020

4.3.5.5 Middle East & Africa Call Center Outsourcing Value ($) and Growth (%) by Application from 2019-2020

4.3.5.6 Middle East & Africa Call Center Outsourcing Value ($) and Growth (%) by Countries from 2019-2020

4.3.5.7 Top Middle East & Africa Call Center Outsourcing Participants Value ($) and Market Share (%) in 2019

5. Competitive Intelligence – Company Profiles

5.1 Concentrix

5.1.1 Concentrix Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.1.2 Concentrix Sales, Growth Rate and Global Market Share from 2014-2020

5.2 Transcom

5.2.1 Transcom Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.2.2 Transcom Sales, Growth Rate and Global Market Share from 2014-2020

5.3 Sykes Enterprises Inc.

5.3.1 Sykes Enterprises Inc. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.3.2 Sykes Enterprises Inc. Sales, Growth Rate and Global Market Share from 2014-2020

5.4 Arvato

5.4.1 Arvato Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.4.2 Arvato Sales, Growth Rate and Global Market Share from 2014-2020

5.5 TeleTech Holdings Inc.

5.5.1 TeleTech Holdings Inc. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.5.2 TeleTech Holdings Inc. Sales, Growth Rate and Global Market Share from 2014-2020

5.6 Atento

5.6.1 Atento Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.6.2 Atento Sales, Growth Rate and Global Market Share from 2014-2020

5.7 Sitel Group

5.7.1 Sitel Group Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.7.2 Sitel Group Sales, Growth Rate and Global Market Share from 2014-2020

5.8 Alorica

5.8.1 Alorica Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.8.2 Alorica Sales, Growth Rate and Global Market Share from 2014-2020

5.9 West Corporation

5.9.1 West Corporation Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.9.2 West Corporation Sales, Growth Rate and Global Market Share from 2014-2020

5.10 Conduent

5.10.1 Conduent Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.10.2 Conduent Sales, Growth Rate and Global Market Share from 2014-2020

5.11 Genesys

5.11.1 Genesys Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.11.2 Genesys Sales, Growth Rate and Global Market Share from 2014-2020

5.12 Teleperformance

5.12.1 Teleperformance Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.12.2 Teleperformance Sales, Growth Rate and Global Market Share from 2014-2020

5.13 Convergys (Stream)

5.13.1 Convergys (Stream) Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.13.2 Convergys (Stream) Sales, Growth Rate and Global Market Share from 2014-2020

5.14 Avaya Inc.

5.14.1 Avaya Inc. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.14.2 Avaya Inc. Sales, Growth Rate and Global Market Share from 2014-2020

6. Investment Analysis

6.1 Fundamental Analysis (Porter's Five Forces Analysis)

6.2 Technical Preparation Analysis

6.3 Risk Evaluating Analysis

6.4 Estimated Investment Pay-Back Period

7. Future Forecast of the Global Call Center Outsourcing Market from 2021-2026

7.1 Future Forecast of Global Call Center Outsourcing Market from 2021-2026 Segment by Region

7.2 Future Forecast of the Global Call Center Outsourcing Market from 2021-2026 Segment by Types

7.3 Future Forecast of the Global Call Center Outsourcing Market from 2021-2026 Segment by End-User/Applications

8 Appendix

8.1 Discussion Guide

8.2 Related Reports

8.3 Author List

9 Disclaimer

Global Call Center Outsourcing Market Value ($) and Growth Rate of Call Center Outsourcing from 2014-2026

Global Call Center Outsourcing Production and Growth Rate Segment by Product Types from 2014-2026F

Global Call Center Outsourcing Consumption and Growth Rate Segment by End-User/Application from 2014-2026E

Table Driving Factors for this Market (North America, Europe, Asia-Pacific, Latin America, Middle East & Africa)

Table Global Call Center Outsourcing Production and Growth Rate Segment by Product Types from 2014-2020

Table Global Call Center Outsourcing Value ($) and Growth Rate Segment by Product Types from 2014-2020

Figure Voice-based of Call Center Outsourcing

Figure Text-based of Call Center Outsourcing

Figure Social media-based of Call Center Outsourcing

Table Global Call Center Outsourcing Consumption and Growth Rate Segment by End-User/Application from 2014-2020

Table Global Call Center Outsourcing Value ($) and Growth Rate Segment by End-User/Application from 2014-2020

Figure Telecommunication of Call Center Outsourcing

Figure Travel of Call Center Outsourcing

Figure Tech and consumer of Call Center Outsourcing

Figure BFSI of Call Center Outsourcing

Figure Others of Call Center Outsourcing

Table Global Call Center Outsourcing Production Value ($) by Regions

Table Global Call Center Outsourcing Production Value Share by Regions

Table Global Call Center Outsourcing Production by Regions

Table Global Call Center Outsourcing Production Share by Regions

Table Global Call Center Outsourcing Consumption by Regions

Table Global Call Center Outsourcing Consumption Share by Regions

Figure North America Call Center Outsourcing Production and Growth Rate from 2014-2020

Figure North America Call Center Outsourcing Consumption and Growth Rate from 2014-2020

Table North America Call Center Outsourcing Import and Export from 2014-2020

Table North America Call Center Outsourcing Value ($) and Growth (%) by Type from 2019-2020

Table North America Call Center Outsourcing Value ($) and Growth (%) by Application from 2019-2020

Table North America Call Center Outsourcing Value ($) and Growth (%) by Countries from 2019-2020

Table Top North America Call Center Outsourcing Participants Value ($) and Market Share (%) in 2019

Figure Europe Call Center Outsourcing Production and Growth Rate from 2014-2020

Figure Europe Call Center Outsourcing Consumption and Growth Rate from 2014-2020

Table Europe Call Center Outsourcing Import and Export from 2014-2020

Table Europe Call Center Outsourcing Value ($) and Growth (%) by Type from 2019-2020

Table Europe Call Center Outsourcing Value ($) and Growth (%) by Application from 2019-2020

Table Europe Call Center Outsourcing Market Value ($) and Growth (%) by Countries from 2019-2020

Table Top Europe Call Center Outsourcing Participants Value ($) and Market Share (%) in 2019

Figure Asia-Pacific Call Center Outsourcing Production and Growth Rate from 2014-2020

Figure Asia-Pacific Call Center Outsourcing Consumption and Growth Rate from 2014-2020

Table Asia-Pacific Call Center Outsourcing Import and Export from 2014-2020

Table Asia-Pacific Call Center Outsourcing Value ($) and Growth (%) by Type from 2019-2020

Table Asia-Pacific Call Center Outsourcing Value ($) and Growth (%) by Application from 2019-2020

Table Asia-Pacific Call Center Outsourcing Value ($) and Growth (%) by Countries from 2019-2020

Table Top Asia-Pacific Call Center Outsourcing Participants Value ($) and Market Share (%) in 2019

Figure Latin America Call Center Outsourcing Production and Growth Rate from 2014-2020

Figure Latin America Call Center Outsourcing Consumption and Growth Rate from 2014-2020

Table Latin America Call Center Outsourcing Import and Export from 2014-2020

Table Latin America Call Center Outsourcing Value ($) and Growth (%) by Type from 2019-2020

Table Latin America Call Center Outsourcing Value ($) and Growth (%) by Application from 2019-2020

Table Latin America Call Center Outsourcing Value ($) and Growth (%) by Countries from 2019-2020

Table Top Latin America Call Center Outsourcing Participants Value ($) and Market Share (%) in 2019

Figure Middle East & Africa Call Center Outsourcing Production and Growth Rate from 2014-2020

Figure Middle East & Africa Call Center Outsourcing Consumption and Growth Rate from 2014-2020

Table Middle East & Africa Call Center Outsourcing Import and Export from 2014-2020

Table Middle East & Africa Call Center Outsourcing Value ($) and Growth (%) by Type from 2019-2020

Table Middle East & Africa Call Center Outsourcing Value ($) and Growth (%) by Application from 2019-2020

Table Middle East & Africa Call Center Outsourcing Value ($) and Growth (%) by Countries from 2019-2020

Table Top Middle East & Africa Call Center Outsourcing Participants Value ($) and Market Share (%) in 2019

Table Concentrix Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Concentrix Sales and Growth Rate from 2014-2020

Figure Concentrix Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Transcom Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Transcom Sales and Growth Rate from 2014-2020

Figure Transcom Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Sykes Enterprises Inc. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Sykes Enterprises Inc. Sales and Growth Rate from 2014-2020

Figure Sykes Enterprises Inc. Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Arvato Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Arvato Sales and Growth Rate from 2014-2020

Figure Arvato Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table TeleTech Holdings Inc. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure TeleTech Holdings Inc. Sales and Growth Rate from 2014-2020

Figure TeleTech Holdings Inc. Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Atento Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Atento Sales and Growth Rate from 2014-2020

Figure Atento Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Sitel Group Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Sitel Group Sales and Growth Rate from 2014-2020

Figure Sitel Group Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Alorica Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Alorica Sales and Growth Rate from 2014-2020

Figure Alorica Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table West Corporation Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure West Corporation Sales and Growth Rate from 2014-2020

Figure West Corporation Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Conduent Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Conduent Sales and Growth Rate from 2014-2020

Figure Conduent Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Genesys Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Genesys Sales and Growth Rate from 2014-2020

Figure Genesys Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Teleperformance Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Teleperformance Sales and Growth Rate from 2014-2020

Figure Teleperformance Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Convergys (Stream) Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Convergys (Stream) Sales and Growth Rate from 2014-2020

Figure Convergys (Stream) Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Avaya Inc. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Avaya Inc. Sales and Growth Rate from 2014-2020

Figure Avaya Inc. Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Global Call Center Outsourcing Value ($) and Growth Rate Forecast by Regions (2021-2026)

Table Global Call Center Outsourcing Production and Growth Rate Forecast by Regions (2021-2026)

Table Global Call Center Outsourcing Consumption and Growth Rate Forecast by Regions (2021-2026)

Table Global Call Center Outsourcing Production and Growth Rate Forecast by Types (2021-2026)

Table Global Call Center Outsourcing Consumption and Growth Rate Forecast by End-User/Applications (2021-2026)