Worldwide Contact and Call Centre Outsourcing Market Research Report 2021 by Type, Application, Participants and Countries, COVID-19 Impact, Forecast Year to 2026

1. Introduction

1.1 Definition of the Market

1.2 Research Purpose

1.3 Scope of the Study

1.4 Stakeholders

1.5 Geography Coverage

1.6 Currency Under Consideration

1.7 Volume Units

1.8 Review Cycle

1.9 Summary and Key Findings of the Research

2 Research Methodology

2.1 Research Data

2.1.1 Secondary Data

2.1.2 Primary Data

2.2 Market Size Estimation

2.2.1 Bottom-Up Approach

2.2.2 Top-Down Approach (Involves time, Space, and Persons)

2.3 Data Triangulation

2.4 Assumptions

2.5 Hypothesis of this Research, Clear, Specific, and Testable Statement of This Research

2.6 Limitations of Our Study

2.7 Scene Based Modeling

2.8 Covid-19 Impact/Evaluation

3. Market Dynamics

3.1 Driving Factors

3.1.1 Rising Demand in one or More of the Following Regions: North America, Europe, Asia-Pacific, Latin America, Middle East & Africa

3.1.2 Increasing Use of Contact and Call Centre Outsourcing by Different End-User/Applications

3.2 Restraints and Challenges in the Market

3.3 Opportunities

4. Global Contact and Call Centre Outsourcing Market-Segmentation

4.1 By Type

4.1.1 Outbound call center services

4.1.2 Inbound call center services

4.1.3 Outsource date entry services

4.1.4 Man-power outsourcing

4.1.5 Outsource web enabled services

4.1.6 Outsource market reasearch services

4.2 By End-User/Application Industry

4.2.1 Internet industry

4.2.2 Insurance

4.2.3 Finance and banking

4.2.4 Service industry

4.2.5 Others

4.3 By Geography

4.3.1 North America Contact and Call Centre Outsourcing Total Market Size (Production, Consumption, Import, Export) and Segmentation (by Type, Application, Countries and Participants)

4.3.1.1 North America Contact and Call Centre Outsourcing Production from 2014-2020

4.3.1.2 North America Contact and Call Centre Outsourcing Consumption from 2014-2020

4.3.1.3 North America Contact and Call Centre Outsourcing Import and Export from 2014-2020

4.3.1.4 North America Contact and Call Centre Outsourcing Market Value ($) and Growth (%) by Type from 2019-2020

4.3.1.5 North America Contact and Call Centre Outsourcing Market Value ($) and Growth (%) by Application from 2019-2020

4.3.1.6 North America Contact and Call Centre Outsourcing Market Value ($) and Growth (%) by Countries from 2019-2020

4.3.1.7 Top North America Contact and Call Centre Outsourcing Participants Value ($) and Market Share (%) in 2019

4.3.2 Europe Contact and Call Centre Outsourcing Total Market Size (Production, Consumption, Import, Export) and Segmentation (by Type, Application, Countries and Participants)

4.3.2.1 Europe Contact and Call Centre Outsourcing Production from 2014-2020

4.3.2.2 Europe Contact and Call Centre Outsourcing Consumption from 2014-2020

4.3.2.3 Europe Contact and Call Centre Outsourcing Import and Export from 2014-2020

4.3.2.4 Europe Contact and Call Centre Outsourcing Market Value ($) and Growth (%) by Type from 2019-2020

4.3.2.5 Europe Contact and Call Centre Outsourcing Value ($) and Growth (%) by Application from 2019-2020

4.3.2.6 Europe Contact and Call Centre Outsourcing Market Value ($) and Growth (%) by Countries from 2019-2020

4.3.2.7 Top Europe Contact and Call Centre Outsourcing Participants Value ($) and Market Share (%) in 2019

4.3.3 Asia-Pacific Contact and Call Centre Outsourcing Total Market Size (Production, Consumption, Import, Export) and Segmentation (by Type, Application, Countries and Participants)

4.3.3.1 Asia-Pacific Contact and Call Centre Outsourcing Production from 2014-2020

4.3.3.2 Asia-Pacific Contact and Call Centre Outsourcing Consumption from 2014-2020

4.3.3.3 Asia-Pacific Contact and Call Centre Outsourcing Import and Export from 2014-2020

4.3.3.4 Asia-Pacific Contact and Call Centre Outsourcing Value ($) and Growth (%) by Type from 2019-2020

4.3.3.5 Asia-Pacific Contact and Call Centre Outsourcing Value ($) and Growth (%) by Application from 2019-2020

4.3.3.6 Asia-Pacific Contact and Call Centre Outsourcing Value ($) and Growth (%) by Countries from 2019-2020

4.3.3.7 Top Asia-Pacific Contact and Call Centre Outsourcing Participants Value ($) and Market Share (%) in 2019

4.3.4 Latin America Contact and Call Centre Outsourcing Total Market Size (Production, Consumption, Import, Export) and Segmentation (by Type, Application, Countries and Participants)

4.3.4.1 Latin America Contact and Call Centre Outsourcing Production from 2014-2020

4.3.4.2 Latin America Contact and Call Centre Outsourcing Consumption from 2014-2020

4.3.4.3 Latin America Contact and Call Centre Outsourcing Import and Export from 2014-2020

4.3.4.4 Latin America Contact and Call Centre Outsourcing Value ($) and Growth (%) by Type from 2019-2020

4.3.4.5 Latin America Contact and Call Centre Outsourcing Value ($) and Growth (%) by Application from 2019-2020

4.3.4.6 Latin America Contact and Call Centre Outsourcing Value ($) and Growth (%) by Countries from 2019-2020

4.3.4.7 Top Latin America Contact and Call Centre Outsourcing Participants Value ($) and Market Share (%) in 2019

4.3.5 Middle East & Africa Contact and Call Centre Outsourcing Total Market Size (Production, Consumption, Import, Export) and Segmentation (by Type, Application, Countries and Participants)

4.3.5.1 Middle East & Africa Contact and Call Centre Outsourcing Production from 2014-2020

4.3.5.2 Middle East & Africa Contact and Call Centre Outsourcing Consumption from 2014-2020

4.3.5.3 Middle East & Africa Contact and Call Centre Outsourcing Import and Export from 2014-2020

4.3.5.4 Middle East & Africa Contact and Call Centre Outsourcing Value ($) and Growth (%) by Type from 2019-2020

4.3.5.5 Middle East & Africa Contact and Call Centre Outsourcing Value ($) and Growth (%) by Application from 2019-2020

4.3.5.6 Middle East & Africa Contact and Call Centre Outsourcing Value ($) and Growth (%) by Countries from 2019-2020

4.3.5.7 Top Middle East & Africa Contact and Call Centre Outsourcing Participants Value ($) and Market Share (%) in 2019

5. Competitive Intelligence – Company Profiles

5.1 Contact America

5.1.1 Contact America Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.1.2 Contact America Sales, Growth Rate and Global Market Share from 2014-2020

5.2 Cognizant

5.2.1 Cognizant Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.2.2 Cognizant Sales, Growth Rate and Global Market Share from 2014-2020

5.3 Alorica

5.3.1 Alorica Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.3.2 Alorica Sales, Growth Rate and Global Market Share from 2014-2020

5.4 TTEC

5.4.1 TTEC Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.4.2 TTEC Sales, Growth Rate and Global Market Share from 2014-2020

5.5 iQor

5.5.1 iQor Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.5.2 iQor Sales, Growth Rate and Global Market Share from 2014-2020

5.6 sitel

5.6.1 sitel Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.6.2 sitel Sales, Growth Rate and Global Market Share from 2014-2020

5.7 Teleperformance

5.7.1 Teleperformance Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.7.2 Teleperformance Sales, Growth Rate and Global Market Share from 2014-2020

5.8 Zendesk Talk

5.8.1 Zendesk Talk Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.8.2 Zendesk Talk Sales, Growth Rate and Global Market Share from 2014-2020

5.9 iCall

5.9.1 iCall Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.9.2 iCall Sales, Growth Rate and Global Market Share from 2014-2020

5.10 ModSquad

5.10.1 ModSquad Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.10.2 ModSquad Sales, Growth Rate and Global Market Share from 2014-2020

5.11 go4customere

5.11.1 go4customere Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.11.2 go4customere Sales, Growth Rate and Global Market Share from 2014-2020

5.12 Influx

5.12.1 Influx Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.12.2 Influx Sales, Growth Rate and Global Market Share from 2014-2020

5.13 Transcom

5.13.1 Transcom Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.13.2 Transcom Sales, Growth Rate and Global Market Share from 2014-2020

5.14 NICE in Contact 

5.14.1 NICE in Contact  Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

5.14.2 NICE in Contact  Sales, Growth Rate and Global Market Share from 2014-2020

6. Investment Analysis

6.1 Fundamental Analysis (Porter's Five Forces Analysis)

6.2 Technical Preparation Analysis

6.3 Risk Evaluating Analysis

6.4 Estimated Investment Pay-Back Period

7. Future Forecast of the Global Contact and Call Centre Outsourcing Market from 2021-2026

7.1 Future Forecast of Global Contact and Call Centre Outsourcing Market from 2021-2026 Segment by Region

7.2 Future Forecast of the Global Contact and Call Centre Outsourcing Market from 2021-2026 Segment by Types

7.3 Future Forecast of the Global Contact and Call Centre Outsourcing Market from 2021-2026 Segment by End-User/Applications

8 Appendix

8.1 Discussion Guide

8.2 Related Reports

8.3 Author List

9 Disclaimer

Global Contact and Call Centre Outsourcing Market Value ($) and Growth Rate of Contact and Call Centre Outsourcing from 2014-2026

Global Contact and Call Centre Outsourcing Production and Growth Rate Segment by Product Types from 2014-2026F

Global Contact and Call Centre Outsourcing Consumption and Growth Rate Segment by End-User/Application from 2014-2026E

Table Driving Factors for this Market (North America, Europe, Asia-Pacific, Latin America, Middle East & Africa)

Table Global Contact and Call Centre Outsourcing Production and Growth Rate Segment by Product Types from 2014-2020

Table Global Contact and Call Centre Outsourcing Value ($) and Growth Rate Segment by Product Types from 2014-2020

Figure Outbound call center services of Contact and Call Centre Outsourcing

Figure Inbound call center services of Contact and Call Centre Outsourcing

Figure Outsource date entry services of Contact and Call Centre Outsourcing

Figure Man-power outsourcing of Contact and Call Centre Outsourcing

Figure Outsource web enabled services of Contact and Call Centre Outsourcing

Figure Outsource market reasearch services of Contact and Call Centre Outsourcing

Table Global Contact and Call Centre Outsourcing Consumption and Growth Rate Segment by End-User/Application from 2014-2020

Table Global Contact and Call Centre Outsourcing Value ($) and Growth Rate Segment by End-User/Application from 2014-2020

Figure Internet industry of Contact and Call Centre Outsourcing

Figure Insurance of Contact and Call Centre Outsourcing

Figure Finance and banking of Contact and Call Centre Outsourcing

Figure Service industry of Contact and Call Centre Outsourcing

Figure Others of Contact and Call Centre Outsourcing

Table Global Contact and Call Centre Outsourcing Production Value ($) by Regions

Table Global Contact and Call Centre Outsourcing Production Value Share by Regions

Table Global Contact and Call Centre Outsourcing Production by Regions

Table Global Contact and Call Centre Outsourcing Production Share by Regions

Table Global Contact and Call Centre Outsourcing Consumption by Regions

Table Global Contact and Call Centre Outsourcing Consumption Share by Regions

Figure North America Contact and Call Centre Outsourcing Production and Growth Rate from 2014-2020

Figure North America Contact and Call Centre Outsourcing Consumption and Growth Rate from 2014-2020

Table North America Contact and Call Centre Outsourcing Import and Export from 2014-2020

Table North America Contact and Call Centre Outsourcing Value ($) and Growth (%) by Type from 2019-2020

Table North America Contact and Call Centre Outsourcing Value ($) and Growth (%) by Application from 2019-2020

Table North America Contact and Call Centre Outsourcing Value ($) and Growth (%) by Countries from 2019-2020

Table Top North America Contact and Call Centre Outsourcing Participants Value ($) and Market Share (%) in 2019

Figure Europe Contact and Call Centre Outsourcing Production and Growth Rate from 2014-2020

Figure Europe Contact and Call Centre Outsourcing Consumption and Growth Rate from 2014-2020

Table Europe Contact and Call Centre Outsourcing Import and Export from 2014-2020

Table Europe Contact and Call Centre Outsourcing Value ($) and Growth (%) by Type from 2019-2020

Table Europe Contact and Call Centre Outsourcing Value ($) and Growth (%) by Application from 2019-2020

Table Europe Contact and Call Centre Outsourcing Market Value ($) and Growth (%) by Countries from 2019-2020

Table Top Europe Contact and Call Centre Outsourcing Participants Value ($) and Market Share (%) in 2019

Figure Asia-Pacific Contact and Call Centre Outsourcing Production and Growth Rate from 2014-2020

Figure Asia-Pacific Contact and Call Centre Outsourcing Consumption and Growth Rate from 2014-2020

Table Asia-Pacific Contact and Call Centre Outsourcing Import and Export from 2014-2020

Table Asia-Pacific Contact and Call Centre Outsourcing Value ($) and Growth (%) by Type from 2019-2020

Table Asia-Pacific Contact and Call Centre Outsourcing Value ($) and Growth (%) by Application from 2019-2020

Table Asia-Pacific Contact and Call Centre Outsourcing Value ($) and Growth (%) by Countries from 2019-2020

Table Top Asia-Pacific Contact and Call Centre Outsourcing Participants Value ($) and Market Share (%) in 2019

Figure Latin America Contact and Call Centre Outsourcing Production and Growth Rate from 2014-2020

Figure Latin America Contact and Call Centre Outsourcing Consumption and Growth Rate from 2014-2020

Table Latin America Contact and Call Centre Outsourcing Import and Export from 2014-2020

Table Latin America Contact and Call Centre Outsourcing Value ($) and Growth (%) by Type from 2019-2020

Table Latin America Contact and Call Centre Outsourcing Value ($) and Growth (%) by Application from 2019-2020

Table Latin America Contact and Call Centre Outsourcing Value ($) and Growth (%) by Countries from 2019-2020

Table Top Latin America Contact and Call Centre Outsourcing Participants Value ($) and Market Share (%) in 2019

Figure Middle East & Africa Contact and Call Centre Outsourcing Production and Growth Rate from 2014-2020

Figure Middle East & Africa Contact and Call Centre Outsourcing Consumption and Growth Rate from 2014-2020

Table Middle East & Africa Contact and Call Centre Outsourcing Import and Export from 2014-2020

Table Middle East & Africa Contact and Call Centre Outsourcing Value ($) and Growth (%) by Type from 2019-2020

Table Middle East & Africa Contact and Call Centre Outsourcing Value ($) and Growth (%) by Application from 2019-2020

Table Middle East & Africa Contact and Call Centre Outsourcing Value ($) and Growth (%) by Countries from 2019-2020

Table Top Middle East & Africa Contact and Call Centre Outsourcing Participants Value ($) and Market Share (%) in 2019

Table Contact America Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Contact America Sales and Growth Rate from 2014-2020

Figure Contact America Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Cognizant Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Cognizant Sales and Growth Rate from 2014-2020

Figure Cognizant Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Alorica Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Alorica Sales and Growth Rate from 2014-2020

Figure Alorica Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table TTEC Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure TTEC Sales and Growth Rate from 2014-2020

Figure TTEC Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table iQor Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure iQor Sales and Growth Rate from 2014-2020

Figure iQor Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table sitel Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure sitel Sales and Growth Rate from 2014-2020

Figure sitel Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Teleperformance Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Teleperformance Sales and Growth Rate from 2014-2020

Figure Teleperformance Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Zendesk Talk Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Zendesk Talk Sales and Growth Rate from 2014-2020

Figure Zendesk Talk Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table iCall Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure iCall Sales and Growth Rate from 2014-2020

Figure iCall Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table ModSquad Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure ModSquad Sales and Growth Rate from 2014-2020

Figure ModSquad Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table go4customere Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure go4customere Sales and Growth Rate from 2014-2020

Figure go4customere Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Influx Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Influx Sales and Growth Rate from 2014-2020

Figure Influx Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Transcom Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure Transcom Sales and Growth Rate from 2014-2020

Figure Transcom Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table NICE in Contact  Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)

Figure NICE in Contact  Sales and Growth Rate from 2014-2020

Figure NICE in Contact  Revenue ($), Gross Margin and Global Market Share from 2014-2020

Table Global Contact and Call Centre Outsourcing Value ($) and Growth Rate Forecast by Regions (2021-2026)

Table Global Contact and Call Centre Outsourcing Production and Growth Rate Forecast by Regions (2021-2026)

Table Global Contact and Call Centre Outsourcing Consumption and Growth Rate Forecast by Regions (2021-2026)

Table Global Contact and Call Centre Outsourcing Production and Growth Rate Forecast by Types (2021-2026)

Table Global Contact and Call Centre Outsourcing Consumption and Growth Rate Forecast by End-User/Applications (2021-2026)