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Global Queue Management System Market by Component (Solution and Services), Application (Reporting and Analytics, Appointment Management, Customer Service, Query Handling, In-Store Management and others), Queue Type (Linear and virtual), Organization Size (Small and Medium enterprises and large enterprises), Deployment Mode (On premises and Cloud )Regional Forecasts 2021-2027

  • BIZ4412158
  • 200 Pages
  • May 2021
  • ICT & Media
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Global Queue Management System Market is valued approximately at USD 0.5 billion in 2020 and is anticipated to grow with a healthy growth rate of more than 4% over the forecast period 2021-2027. The queue management system is a computerized system designed to handle walk-in facilities and customer traffic in department stores, train stations, airports, and bus stops. The framework offers an integrated interface for managing consumer experiences through the use of an interactive monitor on a store computer. It is an adaptive device that assists in the management of people queues in order to better serve consumers. This system is used by most department stores and airports to manage queues from various locations and in various situations. A queue management system (QMS) enables a company to identify inefficiencies in its queues and correct them on a continuous basis to ensure a reliably productive service. The advantages of a quality management system can be experienced in the organization, from increased customer loyalty to increased efficiency. For instance, according to a survey by VersionX, 78% of customers agree that they like to be in control of when they want to be serviced. Furthermore, In September 2020, Qmatic has published and upgraded Health Level 7 (HL7) middleware module, launched a new kit offering for healthcare. The new health care product from Qmatic supports the three traditional medical, pre-arrival, check-in and care fluxes, enabling health care professionals, from check-in to check-out, walk-ins and emergency patients. However, high setup costs for queue management system may impede market growth over the forecast period of 2021-2027.

North America is estimated to hold the largest size in the QMS market owing to growing healthcare and life science in the region. However, APAC is expected to have the fastest growth rate during the forecast period due to the growing need for QMS solutions to manage large customer queues and reduce waiting time for better customer experience.

Major market player included in this report are:

Business Automation

Core Mobile

AKIS Technologies

Xtreme Media

ATT Systems

Advantech

Lavi Industries

OnlineToken

QLess

Qmatic

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Component:

Software

Services

By Queue Type:

Linear Queue

Virtual Queue

By Deployment Mode:

ON premises

Cloud

By Application:

Reporting and Analytics

Appointment Management

Customer Service

Query Handling

In-Store Management

Others

By organisation Size:

Large Enterprises

Small and Medium-sized Enterprises (SMEs)

By Region:

North America

U.S.

Canada

Europe

UK

Germany

France

Spain

Italy

ROE

Asia Pacific

China

India

Japan

Australia

South Korea

RoAPAC

Latin America

Brazil

Mexico

Rest of the World

Furthermore, years considered for the study are as follows:

Historical year – 2018, 2019

Base year – 2020

Forecast period – 2021 to 2027.

Target Audience of the Global Queue Management System Market in Market Study:

Key Consulting Companies & Advisors

Large, medium-sized, and small enterprises

Venture capitalists

Value-Added Resellers (VARs)

Third-party knowledge providers

Investment bankers

Investors

Chapter 1.Executive Summary

1.1. Market Snapshot

1.2. Global & Segmental Market Estimates & Forecasts, 2019-2027 (USD Billion)

1.2.1. Queue Management System Market , by Region, 2019-2027 (USD Billion)

1.2.2. Queue Management System Market, by Components, 2019-2027 (USD Billion)

1.2.3. Queue Management System Market, by Queue Type, 2019-2027 (USD Billion)

1.2.4. Queue Management System Market , by Deployment Mode, 2019-2027 (USD Billion)

1.2.5. Queue Management System Market , by Application, 2019-2027 (USD Billion)

1.2.6. Queue Management System Market , by Organization Size, 2019-2027 (USD Billion)

1.3. Key Trends

1.4. Estimation Methodology

1.5. Research Assumption

Chapter 2. Global Queue Management System Market Definition and Scope

2.1. Objective of the Study

2.2. Market Definition & Scope

2.2.1. Scope of the Study

2.2.2. Industry Evolution

2.3. Years Considered for the Study

2.4. Currency Conversion Rates

Chapter 3. Global Queue Management System Market Dynamics

3.1. Queue Management System Market Impact Analysis (2019-2027)

3.1.1. Market Drivers

3.1.1.1. Enhance customer engagement and staff efficiency

3.1.1.2. Need to improve and facilitate customer service across major industry verticals

3.1.2. Market Restraint

3.1.2.1. High setup costs for queue management system

3.1.3. Market Opportunities

3.1.3.1. Advanced technologies such as artificial intelligence and analytics

Chapter 4. Global Queue Management System Market Industry Analysis

4.1. Porter’s 5 Force Model

4.1.1. Bargaining Power of Suppliers

4.1.2. Bargaining Power of Buyers

4.1.3. Threat of New Entrants

4.1.4. Threat of Substitutes

4.1.5. Competitive Rivalry

4.1.6. Futuristic Approach to Porter’s 5 Force Model (2018-2027)

4.2. PEST Analysis

4.2.1. Political

4.2.2. Economical

4.2.3. Social

4.2.4. Technological

4.3. Investment Adoption Model

4.4. Analyst Recommendation & Conclusion

Chapter 5. Global Queue Management System Market , by Components

5.1. Market Snapshot

5.2. Global Queue Management System Market by Components, Performance - Potential Analysis

5.3. Global Queue Management System Market Estimates & Forecasts by components 2018-2027 (USD Billion)

5.4. Queue Management System Market , Sub Segment Analysis

5.4.1. Solution

5.4.2. Services

Chapter 6. Global Queue Management System Market , by Queue Type

6.1. Market Snapshot

6.2. Global Queue Management System Market by queue type, Performance - Potential Analysis

6.3. Global Queue Management System Market Estimates & Forecasts by queue type 2018-2027 (USD Billion)

6.4. Queue Management System Market , Sub Segment Analysis

6.4.1. Linear Queuing

6.4.2. Virtual Queuing

Chapter 7. Global Queue Management System Market , by Deployment mode

7.1. Market Snapshot

7.2. Global Queue Management System Market by deployment mode, Performance - Potential Analysis

7.3. Global Queue Management System Market Estimates & Forecasts by deployment mode 2018-2027 (USD Billion)

7.4. Queue Management System Market , Sub Segment Analysis

7.4.1. On premises

7.4.2. Cloud

Chapter 8. Global Queue Management System Market , by Application

8.1. Market Snapshot

8.2. Global Queue Management System Market by application, Performance - Potential Analysis

8.3. Global Queue Management System Market Estimates & Forecasts by application 2018-2027 (USD Billion)

8.4. Queue Management System Market , Sub Segment Analysis

8.4.1. Reporting and Analytics

8.4.2. Appointment Management

8.4.3. Customer Service

8.4.4. Query Handling

8.4.5. In-Store Management

8.4.6. Others

Chapter 9. Global Queue Management System Market , by Organisation Size

9.1. Market Snapshot

9.2. Global Queue Management System Market by organisation size, Performance - Potential Analysis

9.3. Global Queue Management System Market Estimates & Forecasts by organisation size 2018-2027 (USD Billion)

9.4. Queue Management System Market , Sub Segment Analysis

9.4.1. Large Enterprises

9.4.2. Small and Medium-sized Enterprises (SMEs)

Chapter 10. Global Queue Management System Market , Regional Analysis

10.1. Queue Management System Market , Regional Market Snapshot

10.2. North America Queue Management System Market

10.2.1. U.S. Queue Management System Market

10.2.1.1. Components breakdown estimates & forecasts, 2018-2027

10.2.1.2. Queue type breakdown estimates & forecasts, 2018-2027

10.2.1.3. Organisation size breakdown estimates & forecasts, 2018-2027

10.2.1.4. Deployment mode breakdown estimates & forecasts, 2018-2027

10.2.1.5. Application breakdown estimates & forecasts, 2018-2027

10.2.2. Canada Queue Management System Market

10.3. Europe Queue Management System Market Snapshot

10.3.1. U.K. Queue Management System Market

10.3.2. Germany Queue Management System Market

10.3.3. France Queue Management System Market

10.3.4. Spain Queue Management System Market

10.3.5. Italy Queue Management System Market

10.3.6. Rest of Europe Queue Management System Market

10.4. Asia-Pacific Queue Management System Market Snapshot

10.4.1. China Queue Management System Market

10.4.2. India Queue Management System Market

10.4.3. Japan Queue Management System Market

10.4.4. Australia Queue Management System Market

10.4.5. South Korea Queue Management System Market

10.4.6. Rest of Asia Pacific Queue Management System Market

10.5. Latin America Queue Management System Market Snapshot

10.5.1. Brazil Queue Management System Market

10.5.2. Mexico Queue Management System Market

10.6. Rest of The World Queue Management System Market

Chapter 11. Competitive Intelligence

11.1. Top Market Strategies

11.2. Company Profiles

11.2.1. Business Automation

11.2.1.1. Key Information

11.2.1.2. Overview

11.2.1.3. Financial (Subject to Data Availability)

11.2.1.4. Product Summary

11.2.1.5. Recent Developments

11.2.2. Core Mobile

11.2.3. AKIS Technologies

11.2.4. Xtreme Media

11.2.5. ATT Systems

11.2.6. Advantech

11.2.7. Lavi Industries

11.2.8. OnlineToken

11.2.9. QLess

11.2.10. Qmatic

Chapter 12. Research Process

12.1. Research Process

12.1.1. Data Mining

12.1.2. Analysis

12.1.3. Market Estimation

12.1.4. Validation

12.1.5. Publishing

12.2. Research Attributes

12.3. Research Assumption

List of Tables

TABLE 1. Global Queue Management System Market , report scope

TABLE 2. Global Queue Management System Market estimates & forecasts by region 2018-2027 (USD Billion)

TABLE 3. Global Queue Management System Market estimates & forecasts by Components 2018-2027 (USD Billion)

TABLE 4. Global Queue Management System Market estimates & forecasts by Queue type 2018-2027 (USD Billion)

TABLE 5. Global Queue Management System Market estimates & forecasts by Deployment mode 2018-2027 (USD Billion)

TABLE 6. Global Queue Management System Market estimates & forecasts by application 2018-2027 (USD Billion)

TABLE 7. Global Queue Management System Market estimates & forecasts by Organisation size 2018-2027 (USD Billion)

TABLE 8. Global Queue Management System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)

TABLE 9. Global Queue Management System Market by region, estimates & forecasts, 2018-2027 (USD Billion)

TABLE 10. Global Queue Management System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)

TABLE 11. Global Queue Management System Market by region, estimates & forecasts, 2018-2027 (USD Billion)

TABLE 12. Global Queue Management System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)

TABLE 13. Global Queue Management System Market by region, estimates & forecasts, 2018-2027 (USD Billion)

TABLE 14. Global Queue Management System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)

TABLE 15. Global Queue Management System Market by region, estimates & forecasts, 2018-2027 (USD Billion)

TABLE 16. Global Queue Management System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)

TABLE 17. Global Queue Management System Market by region, estimates & forecasts, 2018-2027 (USD Billion)

TABLE 18. Global Queue Management System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)

TABLE 19. Global Queue Management System Market by region, estimates & forecasts, 2018-2027 (USD Billion)

TABLE 20. Global Queue Management System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)

TABLE 21. Global Queue Management System Market by region, estimates & forecasts, 2018-2027 (USD Billion)

TABLE 22. Global Queue Management System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)

TABLE 23. Global Queue Management System Market by region, estimates & forecasts, 2018-2027 (USD Billion)

TABLE 24. U.S. Queue Management System Market estimates & forecasts, 2018-2027 (USD Billion)

TABLE 25. U.S. Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 26. U.S. Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 27. Canada Queue Management System Market estimates & forecasts, 2018-2027 (USD Billion)

TABLE 28. Canada Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 29. Canada Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 30. UK Queue Management System Market estimates & forecasts, 2018-2027 (USD Billion)

TABLE 31. UK Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 32. UK Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 33. Germany Queue Management System Market estimates & forecasts, 2018-2027 (USD Billion)

TABLE 34. Germany Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 35. Germany Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 36. France Queue Management System Market estimates & forecasts, 2018-2027 (USD Billion)

TABLE 37. France Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 38. France Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 39. Spain Queue Management System Market estimates & forecasts, 2018-2027 (USD Billion)

TABLE 40. Spain Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 41. Spain Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 42. Italy Queue Management System Market estimates & forecasts, 2018-2027 (USD Billion)

TABLE 43. Italy Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 44. Italy Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 45. ROE Queue Management System Market estimates & forecasts, 2018-2027 (USD Billion)

TABLE 46. ROE Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 47. ROE Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 48. China Queue Management System Market estimates & forecasts, 2018-2027 (USD Billion)

TABLE 49. China Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 50. China Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 51. India Queue Management System Market estimates & forecasts, 2018-2027 (USD Billion)

TABLE 52. India Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 53. India Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 54. Japan Queue Management System Market estimates & forecasts, 2018-2027 (USD Billion)

TABLE 55. Japan Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 56. Japan Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 57. Australia Queue Management System Market estimates & forecasts, 2018-2027 (USD Billion)

TABLE 58. Australia Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 59. Australia Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 60. South Korea Queue Management System Market estimates & forecasts, 2018-2027 (USD Billion)

TABLE 61. South Korea Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 62. South Korea Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 63. ROPAC Queue Management System Market estimates & forecasts, 2018-2027 (USD Billion)

TABLE 64. ROPAC Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 65. ROPAC Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 66. Brazil Queue Management System Market estimates & forecasts, 2018-2027 (USD Billion)

TABLE 67. Brazil Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 68. Brazil Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 69. Mexico Queue Management System Market estimates & forecasts, 2018-2027 (USD Billion)

TABLE 70. Mexico Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 71. Mexico Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 72. ROLA Queue Management System Market estimates & forecasts, 2018-2027 (USD Billion)

TABLE 73. ROLA Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 74. ROLA Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 75. ROW Queue Management System Market estimates & forecasts, 2018-2027 (USD Billion)

TABLE 76. ROW Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 77. ROW Queue Management System Market estimates & forecasts by segment 2018-2027 (USD Billion)

TABLE 78. List of secondary sources used in the study of global Queue Management System Market .

TABLE 79. List of primary sources used in the study of global Queue Management System Market .

TABLE 80. Years considered for the study.

TABLE 81. Exchange rates considered.

 
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