Contact Center Software Market by Component (Solution and Services), Deployment Type (On-premise and Cloud), Enterprise Size (Large Enterprises and Small & Medium Enterprises), Industry Vertical (BFSI, Healthcare, Retail and E-Commerce, Government and Education, IT and Telecom, Travel and Hospitality, and Others: Global Opportunity Analysis and Industry Forecast, 2020-2027

1.1.REPORT DESCRIPTION

1.2.KEY BENEFITS FOR STAKEHOLDERS

1.3.KEY MARKET SEGMENTS

1.3.1.Key market players

1.4.RESEARCH METHODOLOGY

1.4.1.Secondary research

1.4.2.Primary research

1.4.3.Analyst tools & models

CHAPTER 2:EXECUTIVE SUMMARY

2.1.KEY FINDINGS

2.1.1.Top impacting factors

2.1.2.Top investment pockets

2.2.CXO PERSPECTIVE

CHAPTER 3:MARKET OVERVIEW

3.1.MARKET DEFINITION AND SCOPE

3.2.KEY FORCES SHAPING THE CONTACT CENTER SOFTWARE MARKET

3.3.MARKET DYNAMICS

3.3.1.Drivers

3.3.1.1.Upsurge in usage of contact center software among organizations to enhance customer experience

3.3.1.2.The rise in omnichannel communication approach

3.3.1.3.Rapid advancements in the field of customer relationship management

3.3.1.4.The surge in need for personalized services

3.3.1.5.Growing adoption of cloud-based contact center software during to COVID-19 pandemic

3.3.2.Restraints

3.3.2.1.Difficulty while integrating with legacy systems

3.3.2.2.Cost issues in case of on-premise call center software

3.3.3.Opportunities

3.3.3.1.Emergence of advanced technologies such as artificial intelligence, predictive analysis, cloud computing, and machine learning

3.3.3.2.Surge in the usage of social media by customers

3.4.IMPACT OF GOVERNMENT REGULATIONS ON THE GLOBAL CONTACT CENTER SOFTWARE MARKET

3.5.PATENT ANALYSIS

3.5.1.By region (2000-2020)

3.5.2.By applicant

3.6.CASE STUDIES

3.6.1.Case Study 01

3.6.2.Case Study 02

3.7.COVID-19 IMPACT ANALYSIS ON THE CONTACT CENTER SOFTWARE MARKET

3.7.1.Impact on market size

3.7.2.Consumer trends, preferences, and budget impact

3.7.3.Economic impact

3.7.4.Key player strategies to tackle negative impact

3.7.5.Opportunity window

CHAPTER 4:CONTACT CENTER SOFTWARE MARKET, BY COMPONENT

4.1.OVERVIEW

4.2.SOFTWARE

4.2.1.Key market trends, growth factors, and opportunities

4.2.2.Market size and forecast, by region

4.2.3.Market analysis, by country

4.3.SERVICES

4.3.1.Key market trends, growth factors, and opportunities

4.3.2.Market size and forecast, by region

4.3.3.Market analysis, by country

CHAPTER 5:CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE

5.1.OVERVIEW

5.2.INTELLIGENT CALL ROUTING

5.2.1.Key market trends, growth factors, and opportunities

5.2.2.Market size and forecast, by region

5.2.3.Market analysis, by country

5.3.IVR

5.3.1.Key market trends, growth factors, and opportunities

5.3.2.Market size and forecast, by region

5.3.3.Market analysis, by country

5.4.WORKFORCE MANAGEMENT

5.4.1.Key market trends, growth factors, and opportunities

5.4.2.Market size and forecast, by region

5.4.3.Market analysis, by country

5.5.REPORTING AND ANALYTICS

5.5.1.Key market trends, growth factors, and opportunities

5.5.2.Market size and forecast, by region

5.5.3.Market analysis, by country

5.6.SECURITY FUNCTIONS

5.6.1.Key market trends, growth factors, and opportunities

5.6.2.Market size and forecast, by region

5.6.3.Market analysis, by country

5.7.INTELLIGENT VIRTUAL ASSISTANT

5.7.1.Key market trends, growth factors, and opportunities

5.7.2.Market size and forecast, by region

5.7.3.Market analysis, by country

5.8.OTHERS

5.8.1.Key market trends, growth factors, and opportunities

5.8.2.Market size and forecast, by region

5.8.3.Market analysis, by country

CHAPTER 6:CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE

6.1.OVERVIEW

6.2.ON-PREMISE

6.2.1.Key market trends, growth factors, and opportunities

6.2.2.Market size and forecast, by region

6.2.3.Market analysis, by country

6.3.CLOUD

6.3.1.Key market trends, growth factors, and opportunities

6.3.2.Market size and forecast, by region

6.3.3.Market analysis, by country

CHAPTER 7:CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE

7.1.OVERVIEW

7.2.SMALL AND MEDIUM ENTERPRISES

7.2.1.Key market trends, growth factors, and opportunities

7.2.2.Market size and forecast, by region

7.2.3.Market analysis, by country

7.3.LARGE ENTERPRISE

7.3.1.Key market trends, growth factors, and opportunities

7.3.2.Market size and forecast, by region

7.3.3.Market analysis, by country

CHAPTER 8:CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL

8.1.OVERVIEW

8.2.BFSI

8.2.1.Key market trends, growth factors, and opportunities

8.2.2.Market size and forecast, by region

8.2.3.Market analysis, by country

8.3.HEALTHCARE

8.3.1.Key market trends, growth factors, and opportunities

8.3.2.Market size and forecast, by region

8.3.3.Market analysis, by country

8.4.RETAIL & E-COMMERCE

8.4.1.Key market trends, growth factors, and opportunities

8.4.2.Market size and forecast, by region

8.4.3.Market analysis, by country

8.5.GOVERNMENT AND EDUCATION

8.5.1.Key market trends, growth factors, and opportunities

8.5.2.Market size and forecast, by region

8.5.3.Market analysis, by country

8.6.IT AND TELECOM

8.6.1.Key market trends, growth factors, and opportunities

8.6.2.Market size and forecast, by region

8.6.3.Market analysis, by country

8.7.TRAVEL AND HOSPITALITY

8.7.1.Key market trends, growth factors, and opportunities

8.7.2.Market size and forecast, by region

8.7.3.Market analysis, by country

8.8.OTHERS

8.8.1.Key market trends, growth factors, and opportunities

8.8.2.Market size and forecast, by region

8.8.3.Market analysis, by country

CHAPTER 9:CONTACT CENTER SOFTWARE MARKET, BY REGION

9.1.OVERVIEW

9.2.NORTH AMERICA

9.2.1.Key market trends, growth factors and opportunities

9.2.2.Market size and forecast, by component

9.2.3.Market size and forecast, by software type

9.2.4.Market size and forecast, by deployment Mode

9.2.5.Market size and forecast, by enterprise size

9.2.6.Market size and forecast, by Industry vertical

9.2.7.Market analysis, by country

9.2.7.1.U.S.

9.2.7.1.1.Market size and forecast, by component

9.2.7.1.2.Market size and forecast, by software type

9.2.7.1.3.Market size and forecast, by deployment Mode

9.2.7.1.4.Market size and forecast, by enterprise size

9.2.7.1.6.Market size and forecast, by industry vertical

9.2.7.2.Canada

9.2.7.2.1.Market size and forecast, by component

9.2.7.2.2.Market size and forecast, by software type

9.2.7.2.3.Market size and forecast, by deployment Mode

9.2.7.2.4.Market size and forecast, by enterprise size

9.2.7.2.6.Market size and forecast, by industry vertical

9.3.EUROPE

9.3.1.Key market trends, growth factors and opportunities

9.3.2.Market size and forecast, by component

9.3.3.Market size and forecast, by software type

9.3.4.Market size and forecast, by deployment Mode

9.3.5.Market size and forecast, by enterprise size

9.3.6.Market size and forecast, by Industry vertical

9.3.7.Market analysis, by country

9.3.7.1.Germany

9.3.7.1.1.Market size and forecast, by component

9.3.7.1.2.Market size and forecast, by software type

9.3.7.1.3.Market size and forecast, by deployment Mode

9.3.7.1.4.Market size and forecast, by enterprise size

9.3.7.1.6.Market size and forecast, by industry vertical

9.3.7.2.UK

9.3.7.2.1.Market size and forecast, by component

9.3.7.2.2.Market size and forecast, by software type

9.3.7.2.3.Market size and forecast, by deployment Mode

9.3.7.2.4.Market size and forecast, by enterprise size

9.3.7.2.6.Market size and forecast, by industry vertical

9.3.7.3.France

9.3.7.3.1.Market size and forecast, by component

9.3.7.3.2.Market size and forecast, by software type

9.3.7.3.3.Market size and forecast, by deployment Mode

9.3.7.3.4.Market size and forecast, by enterprise size

9.3.7.3.6.Market size and forecast, by industry vertical

9.3.7.4.Spain

9.3.7.4.1.Market size and forecast, by component

9.3.7.4.2.Market size and forecast, by software type

9.3.7.4.3.Market size and forecast, by deployment Mode

9.3.7.4.4.Market size and forecast, by enterprise size

9.3.7.4.6.Market size and forecast, by industry vertical

9.3.7.5.Italy

9.3.7.5.1.Market size and forecast, by component

9.3.7.5.2.Market size and forecast, by software type

9.3.7.5.3.Market size and forecast, by deployment Mode

9.3.7.5.4.Market size and forecast, by enterprise size

9.3.7.5.6.Market size and forecast, by industry vertical

9.3.7.6.Rest of Europe

9.3.7.6.1.Market size and forecast, by component

9.3.7.6.2.Market size and forecast, by software type

9.3.7.6.3.Market size and forecast, by deployment Mode

9.3.7.6.4.Market size and forecast, by enterprise size

9.3.7.6.6.Market size and forecast, by industry vertical

9.4.ASIA-PACIFIC

9.4.1.Key market trends, growth factors and opportunities

9.4.2.Market size and forecast, by component

9.4.3.Market size and forecast, by software type

9.4.4.Market size and forecast, by deployment Mode

9.4.5.Market size and forecast, by enterprise size

9.4.6.Market size and forecast, by Industry vertical

9.4.7.Market analysis, by country

9.4.7.1.China

9.4.7.1.1.Market size and forecast, by component

9.4.7.1.2.Market size and forecast, by software type

9.4.7.1.3.Market size and forecast, by deployment Mode

9.4.7.1.4.Market size and forecast, by enterprise size

9.4.7.1.6.Market size and forecast, by industry vertical

9.4.7.2.Japan

9.4.7.2.1.Market size and forecast, by component

9.4.7.2.2.Market size and forecast, by software type

9.4.7.2.3.Market size and forecast, by deployment Mode

9.4.7.2.4.Market size and forecast, by enterprise size

9.4.7.2.6.Market size and forecast, by industry vertical

9.4.7.3.India

9.4.7.3.1.Market size and forecast, by component

9.4.7.3.2.Market size and forecast, by software type

9.4.7.3.3.Market size and forecast, by deployment Mode

9.4.7.3.4.Market size and forecast, by enterprise size

9.4.7.3.6.Market size and forecast, by industry vertical

9.4.7.4.Australia

9.4.7.4.1.Market size and forecast, by component

9.4.7.4.2.Market size and forecast, by software type

9.4.7.4.3.Market size and forecast, by deployment Mode

9.4.7.4.4.Market size and forecast, by enterprise size

9.4.7.4.6.Market size and forecast, by industry vertical

9.4.7.5.Rest of Asia-Pacific

9.4.7.5.1.Market size and forecast, by component

9.4.7.5.2.Market size and forecast, by software type

9.4.7.5.3.Market size and forecast, by deployment Mode

9.4.7.5.4.Market size and forecast, by enterprise size

9.4.7.5.6.Market size and forecast, by industry vertical

9.5.LAMEA

9.5.1.Key market trends, growth factors and opportunities

9.5.2.Market size and forecast, by component

9.5.3.Market size and forecast, by software type

9.5.4.Market size and forecast, by deployment Mode

9.5.5.Market size and forecast, by enterprise size

9.5.6.Market size and forecast, by Industry vertical

9.5.8.Market analysis, by country

9.5.8.1.Latin America

9.5.8.1.1.Market size and forecast, by component

9.5.8.1.2.Market size and forecast, by software type

9.5.8.1.3.Market size and forecast, by deployment Mode

9.5.8.1.4.Market size and forecast, by enterprise size

9.5.8.1.6.Market size and forecast, by industry vertical

9.5.8.2.Middle East

9.5.8.2.1.Market size and forecast, by component

9.5.8.2.2.Market size and forecast, by software type

9.5.8.2.3.Market size and forecast, by deployment Mode

9.5.8.2.4.Market size and forecast, by enterprise size

9.5.8.2.6.Market size and forecast, by industry vertical

9.5.8.3.Africa

9.5.8.3.1.Market size and forecast, by component

9.5.8.3.2.Market size and forecast, by software type

9.5.8.3.3.Market size and forecast, by deployment Mode

9.5.8.3.4.Market size and forecast, by enterprise size

9.5.8.3.6.Market size and forecast, by industry vertical

CHAPTER 10:COMPETITIVE LANDSCAPE

10.1.KEY PLAYER POSITIONING ANALYSIS, 2019

10.2.TOP WINNING STRATEGIES

10.3.COMPETITIVE DASHBOARD

10.4.KEY DEVELOPMENTS

10.4.1.New product launches

10.4.2.Product development

10.4.3.Collaboration

10.4.4.Acquisition

10.4.5.Partnership

CHAPTER 11:COMPANY PROFILE

11.1.8*8 CONTACT CENTER

11.1.1.Company overview

11.1.2.Key executive

11.1.3.Company snapshot

11.1.4.Operating business segments

11.1.5.Product portfolio

11.1.6.Business performance

11.1.7.Key Strategic Move(s)s and developments

11.2.ALCATEL-LUCENT ENTERPRISE

11.2.1.Company overview

11.2.2.Key executive

11.2.3.Company snapshot

11.2.4.Operating business segments

11.2.5.Product portfolio

11.2.6.Business performance

11.2.7.Key Strategic Move(s)s and developments

11.3.AVAYA, INC.

11.3.1.Company overview

11.3.2.Key executives

11.3.3.Company snapshot

11.3.4.Operating business segments

11.3.5.Product portfolio

11.3.6.R&D expenditure

11.3.7.Business performance

11.3.8.Key strategic moves and developments

11.4.CISCO SYSTEMS, INC.

11.4.1.Company overview

11.4.2.Key executives

11.4.3.Company snapshot

11.4.4.Operating business segments

11.4.5.Product portfolio

11.4.6.R&D expenditure

11.4.7.Business performance

11.4.8.Key strategic moves and developments

11.5.GENESYS

11.5.1.Company overview

11.5.2.Key executives

11.5.3.Company snapshot

11.5.4.Operating business segments

11.5.5.Product portfolio

11.5.6.R&D expenditure

11.5.7.Business performance

11.5.8.Key strategic moves and developments

11.6.HUAWEI TECHNOLOGIES CO., LTD.

11.6.1.Company overview

11.6.2.Key executives

11.6.3.Company snapshot

11.6.4.Operating business segments

11.6.5.Product portfolio

11.6.6.R&D expenditure

11.6.7.Business performance

11.6.8.Key strategic moves and developments

11.7.MICROSOFT CORPORATION

11.7.1.Company overview

11.7.2.Key executives

11.7.3.Company snapshot

11.7.4.Operating business segments

11.7.5.Product portfolio

11.7.6.R&D expenditure

11.7.7.Business performance

11.7.8.Key strategic moves and developments

11.8.MITEL CORPORATION

11.8.1.Company overview

11.8.2.Key executives

11.8.3.Company snapshot

11.8.4.Product portfolio

11.8.5.R&D expenditure

11.8.6.Business performance

11.8.7.Key strategic moves and developments

11.9.NEC CORPORATION

11.9.1.Company overview

11.9.2.Key executives

11.9.3.Company snapshot

11.9.4.Product portfolio

11.9.5.Business performance

11.9.6.Key strategic moves and developments

11.10.NICE SYSTEMS LTD.

11.10.1.Company overview

11.10.2.Company snapshot

11.10.3.Operating business segments

11.10.4.Product portfolio

11.10.5.R&D expenditure

11.10.6.Business performance

11.10.7.Key strategic moves and developments

11.11.ORACLE CORPORATION

11.11.1.Company overview

11.11.2.Key executives

11.11.3.Company snapshot

11.11.4.Operating business segments

11.11.5.Product portfolio

11.11.6.R&D expenditure

11.11.7.Business performance

11.11.8.Key strategic moves and developments

11.12.SAP SE

11.12.1.Company overview

11.12.2.Key executives

11.12.3.Company snapshot

11.12.4.Product portfolio

11.12.5.R&D expenditure

11.12.6.Business performance

11.12.7.Key strategic moves and developments

TABLE 01.CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 02.CONTACT CENTER SOFTWARE MARKET FOR SOFTWARE, BY REGION, 2019–2027 ($MILLION)

TABLE 03.CONTACT CENTER SOFTWARE MARKET FOR SERVICES, BY REGION, 2019–2027 ($MILLION)

TABLE 04.CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 05.CONTACT CENTER SOFTWARE MARKET FOR INTELLIGENT CALL ROUTING, 2019–2027 ($MILLION)

TABLE 06.CONTACT CENTER SOFTWARE MARKET FOR IVR, BY REGION, 2019–2027 ($MILLION)

TABLE 07.CONTACT CENTER SOFTWARE MARKET FOR WORKFORCE MANAGEMENT, BY REGION, 2019–2027 ($MILLION)

TABLE 08.CONTACT CENTER SOFTWARE MARKET FOR REPORTING AND ANALYTICS, BY REGION, 2019–2027 ($MILLION)

TABLE 09.CONTACT CENTER SOFTWARE MARKET FOR SECURITY FUNCTIONS, BY REGION, 2019–2027 ($MILLION)

TABLE 10.CONTACT CENTER SOFTWARE MARKET FOR INTELLIGENT VIRTUAL ASSISTANT, BY REGION, 2019–2027 ($MILLION)

TABLE 11.CONTACT CENTER SOFTWARE MARKET FOR OTHERS, BY REGION, 2019–2027 ($MILLION)

TABLE 12.CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 13.CONTACT CENTER SOFTWARE MARKET FOR ON-PREMISE SEGMENT, BY REGION, 2019–2027 ($MILLION)

TABLE 14.CONTACT CENTER SOFTWARE MARKET FOR CLOUD SEGMENT, BY REGION, 2019–2027 ($MILLION)

TABLE 15.CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 16.CONTACT CENTER SOFTWARE MARKET FOR SMALL AND MEDIUM ENTERPRISES, 2019–2027 ($MILLION)

TABLE 17.CONTACT CENTER SOFTWARE MARKET FOR LARGE ENTERPRISE, BY REGION, 2019–2027 ($MILLION)

TABLE 18.CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 19.CONTACT CENTER SOFTWARE MARKET FOR BFSI, BY REGION, 2019–2027 ($MILLION)

TABLE 20.CONTACT CENTER SOFTWARE MARKET FOR HEALTHCARE, BY REGION, 2019–2027 ($MILLION)

TABLE 21.CONTACT CENTER SOFTWARE MARKET FOR RETAIL & E-COMMERCE, BY REGION, 2019–2027 ($MILLION)

TABLE 22.CONTACT CENTER SOFTWARE MARKET FOR GOVERNMENT AND EDUACTION, BY REGION, 2019–2027 ($MILLION)

TABLE 23.CONTACT CENTER SOFTWARE MARKET FOR IT AND TELECOM, BY REGION, 2019–2027 ($MILLION)

TABLE 24.CONTACT CENTER SOFTWARE MARKET FOR TRAVEL AND HOSPITALITY, BY REGION, 2019–2027 ($MILLION)

TABLE 25.CONTACT CENTER SOFTWARE MARKET FOR OTHERS, BY REGION, 2019–2027 ($MILLION)

TABLE 26.CONTACT CENTER SOFTWARE MARKET, BY REGION, 2019–2027 ($MILLION)

TABLE 27.NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 28.NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 29.NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 30.NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 31.NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 32.NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, 2019–2027 ($MILLION)

TABLE 33.U.S. CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 34.U.S. CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 35.U.S. CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 36.U.S. CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 37.U.S. CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 38.CANADA CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 39.CANADA CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 40.CANADA CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 41.CANADA CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 42.CANADA CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 43.EUROPE CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 44.EUROPE CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 45.EUROPE CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 46.EUROPE CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 47.EUROPE CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 48.EUROPE CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, 2019–2027 ($MILLION)

TABLE 49.GERMANY CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 50.GERMANY CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 51.GERMANY CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 52.GERMANY CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 53.GERMANY CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 54.UK CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 55.UK CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 56.UK CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 57.UK CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 58.UK CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 59.FRANCE CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 60.FRANCE CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 61.FRANCE CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 62.FRANCE CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 63.FRANCE CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 64.SPAIN CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 65.SPAIN CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 66.SPAIN CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 67.SPAIN CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 68.SPAIN CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 69.ITALY CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 70.ITALY CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 71.ITALY CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 72.ITALY CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 73.ITALY CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 74.REST OF EUROPE CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 75.REST OF EUROPE CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 76.REST OF EUROPE CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 77.REST OF EUROPE CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 78.REST OF EUROPE CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 79.EUROPE CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 80.EUROPE CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 81.EUROPE CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 82.EUROPE CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 83.EUROPE CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 84.ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, 2019–2027 ($MILLION)

TABLE 85.CHINA CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 86.CHINA CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 87.CHINA CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 88.CHINA CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 89.CHINA CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 90.JAPAN CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 91.JAPAN CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 92.JAPAN CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 93.JAPAN CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 94.JAPAN CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 95.INDIA CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 96.INDIA CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 97.INDIA CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 98.INDIA CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 99.INDIA CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 100.AUSTRALIA CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 101.AUSTRALIA CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 102.AUSTRALIA CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 103.AUSTRALIA CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 104.AUSTRALIA CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 105.REST OF ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 106.REST OF ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 107.REST OF ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 108.REST OF ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 109.REST OF ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 110.EUROPE CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 111.EUROPE CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 112.EUROPE CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 113.EUROPE CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 114.EUROPE CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 115.LATIN AMERICA CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 116.LATIN AMERICA CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 117.LATIN AMERICA CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 118.LATIN AMERICA CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 119.LATIN AMERICA CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 120.MIDDLE EAST CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 121.MIDDLE EAST CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 122.MIDDLE EAST CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 123.MIDDLE EAST CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 124.MIDDLE EAST CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 125.AFRICA CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 2019–2027 ($MILLION)

TABLE 126.AFRICA CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE TYPE, 2019–2027 ($MILLION)

TABLE 127.AFRICA CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2027 ($MILLION)

TABLE 128.AFRICA CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, 2019–2027 ($MILLION)

TABLE 129.AFRICA CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)

TABLE 130.KEY NEW PRODUCT LAUNCHES (2017-2020)

TABLE 131.PRODUCT DEVELOPMENT (2017-2020)

TABLE 132.COLLABORATION (2017-2020)

TABLE 133.ACQUISITION (2017-2020)

TABLE 134.PARTNERSHIP (2017-2020)

TABLE 135.8*8 CONTACT CENTER: KEY EXECUTIVE

TABLE 136.8*8 CONTACT CENTER: COMPANY SNAPSHOT

TABLE 137.8*8 CONTACT CENTER: OPERATING SEGMENTS

TABLE 138.8*8 CONTACT CENTER: PRODUCT PORTFOLIO

TABLE 139.ALCATEL-LUCENT ENTERPRISE: KEY EXECUTIVE

TABLE 140.ALCATEL-LUCENT ENTERPRISE: COMPANY SNAPSHOT

TABLE 141.ALCATEL-LUCENT ENTERPRISE: OPERATING SEGMENTS

TABLE 142.ALCATEL-LUCENT ENTERPRISE: PRODUCT PORTFOLIO

TABLE 145.AVAYA, INC.: PRODUCT CATEGORIES

TABLE 147.AVAYA, INC.: KEY STRATEGIC MOVES AND DEVELOPMENTS

TABLE 148.CISCO SYSTEMS, INC.: KEY EXECUTIVES

TABLE 149.CISCO SYSTEMS, INC..: COMPANY SNAPSHOT

TABLE 150.CISCO SYSTEMS, INC..: PRODUCT CATEGORIES

TABLE 151.CISCO SYSTEMS, INC.: PRODUCT PORTFOLIO

TABLE 152.DELL TECHNOLOGIES INC.: KEY EXECUTIVES

TABLE 153.GENESYS.: COMPANY SNAPSHOT

TABLE 154.DELL TECHNOLOGIES INC..: PRODUCT CATEGORIES

TABLE 155.GENESYS: PRODUCT PORTFOLIO

TABLE 156.HUAWEI TECHNOLOGIES CO., LTD.: KEY EXECUTIVES

TABLE 157.HUAWEI TECHNOLOGIES CO., LTD.: COMPANY SNAPSHOT

TABLE 158.HUAWEI TECHNOLOGIES CO., LTD.: OPERATING SEGMENTS

TABLE 159.HUAWEI TECHNOLOGIES CO., LTD.: PRODUCT PORTFOLIO

TABLE 160.MICROSOFT CORPORATION : KEY EXECUTIVES

TABLE 161.MICROSOFT CORPORATION : COMPANY SNAPSHOT

TABLE 162.MICROSOFT CORPORATION : OPERATING SEGMENTS

TABLE 163.MICROSOFT CORPORATION : PRODUCT PORTFOLIO

TABLE 164.MITEL CORPORATION: KEY EXECUTIVES

TABLE 165.MITEL CORPORATION: COMPANY SNAPSHOT

TABLE 166.MITEL CORPORATION: PRODUCT PORTFOLIO

TABLE 167.NEC CORPORATION: KEY EXECUTIVES

TABLE 168.NEC CORPORATION: COMPANY SNAPSHOT

TABLE 169.NEC CORPORATION: PRODUCT PORTFOLIO

TABLE 170.NICE SYSTEMS LTD.: KEY EXECUTIVES

TABLE 171.NICE SYSTEMS LTD.: COMPANY SNAPSHOT

TABLE 172.SYMANTEC CORPORATION: OPERATING SEGMENTS

TABLE 173.NICE SYSTEMS LTD.: PRODUCT PORTFOLIO

TABLE 174.ORACLE CORPORATION: KEY EXECUTIVES

TABLE 175.ORACLE CORPORATION: COMPANY SNAPSHOT

TABLE 176.ORACLE CORPORATION: OPERATING SEGMENTS

TABLE 177.ORACLE CORPORATION: PRODUCT PORTFOLIO

TABLE 178.ORACLE CORPORATION: KEY STRATEGIC MOVES AND DEVELOPMENTS

TABLE 179.SAP SE: KEY EXECUTIVES

TABLE 180.SAP SE: COMPANY SNAPSHOT

TABLE 181.SAP SE: PRODUCT PORTFOLIO