Chatbot Market in BFSI by Component (Solution and Service), Platform Type (Web-based and Mobile-based), End User (Banks, Insurance Companies, and Others), and Application (Customer Support, Branding & Advertisement, Data Security & Compliance, and Others: Global Opportunity Analysis and Industry Forecast, 2020–2027
- ALL4079363
- 200 Pages
- September 2020
- BFSI
Factors, such as increase in need to improve customer relationship management (CRM) in the BFSI sector, rise in integration of chatbots with social media, and increased awareness & advantages of chatbots over other customer support options, drive the growth of the global chatbot market in BFSI. However, lack of technically-skilled resources and product differentiation is expected to hinder the market growth. Furthermore, continuous technological advancements in chatbots are expected to present major opportunities for the market expansion in the coming years.
The global chatbot market in BFSI is segmented into component, platform type, end user, application, and region. In terms of component, it is classified into solution and service. On the basis of platform type, it is bifurcated into web-based and mobile-based. Based on end user, it is divided into banks, insurance companies, and others. On the basis of application, it is segmented into customer support, branding & advertisement, data security & compliance, and others Region-wise, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The report analyses the profiles of key players operating in the market, which include [24]7.ai, Inc, Acuvate, Aivo, Artificial Solutions, Creative Virtual Ltd., eGain Corporation, IBM Corporation, Inbenta Technologies Inc., Next IT Corp., and Nuance Communications, Inc. These players have adopted various strategies to increase their market penetration and strengthen their foothold in the industry.
Key benefits for stakeholders
• The study provides in-depth analysis of the global chatbot market in BFSI along with the current trends and future estimations to identify the imminent investment pockets.
• The report provides information regarding drivers, restraints, and opportunities with impact analysis Porter’s five forces analysis illustrates the potency of buyers and suppliers operating in the industry.
• The quantitative analysis of the global chatbot market in BFSI from 2020 to 2027 is provided to determine the market potential.
Key market segments
By Component
• Solution
• Service
By Platform Type
• Web-based
• Mobile-based
By End User
• Banks
• Insurance Companies
• Others
By Application
• Customer Support
• Branding & Advertisement
• Data Security & Compliance
• Others
By Region
• North America
o U.S.
o Canada
• Europe
o UK
o Germany
o France
o Italy
o Spain
o Netherlands
o Rest of Europe
• Asia-Pacific
o China
o India
o Japan
o Singapore
o Australia
o Rest of Asia-Pacific
• LAMEA
o Latin America
o Middle East
o Africa
Key market players
• [24]7.ai, Inc
• Acuvate
• Aivo
• Artificial Solutions
• Creative Virtual Ltd.
• eGain Corporation
• IBM Corporation
• Inbenta Technologies Inc.
• Next IT Corp.
• Nuance Communications, Inc.
1.1.REPORT DESCRIPTION
1.2.KEY MARKET SEGMENTS
1.3.KEY BENEFITS
1.4.RESEARCH METHODOLOGY
1.4.1.Primary research
1.4.2.Secondary research
1.4.3.Analyst tools and models
CHAPTER 2:EXECUTIVE SUMMARY
2.1.CXO PERSPECTIVE
CHAPTER 3:MARKET LANDSCAPE
3.1.MARKET DEFINITION AND SCOPE
3.2.KEY FINDINGS
3.2.1.Top investment pockets
3.2.2.Top winning strategies
3.3.PORTER'S FIVE FORCES ANALYSIS
3.3.1.Bargaining power of suppliers
3.3.2.Threat of new entrants
3.3.3.Threat of substitutes
3.3.4.Competitive rivalry
3.3.5.Bargaining power among buyers
3.4.MARKET SHARE ANALYSIS/TOP PLAYER POSITIONING
3.5.MARKET DYNAMICS
3.5.1.Drivers
3.5.2.Restraints
3.5.3.Opportunities
CHAPTER 4:CHATBOT MARKET IN BFSI MARKET BY COMPONENT
4.1.OVERVIEW
4.2.SOLUTION
4.2.1.Key market trends, Growth factors and opportunities
4.2.2.Market size and forecast by region
4.2.3.Market analysis by country
4.3.SERVICE
4.3.1.Key market trends, Growth factors and opportunities
4.3.2.Market size and forecast by region
4.3.3.Market analysis by country
CHAPTER 5:CHATBOT MARKET IN BFSI MARKET BY PLATFORM TYPE
5.1.OVERVIEW
5.2.WEB-BASED
5.2.1.Key market trends, Growth factors and opportunities
5.2.2.Market size and forecast by region
5.2.3.Market analysis by country
5.3.MOBILE-BASED
5.3.1.Key market trends, Growth factors and opportunities
5.3.2.Market size and forecast by region
5.3.3.Market analysis by country
CHAPTER 6:CHATBOT MARKET IN BFSI MARKET BY END-USER
6.1.OVERVIEW
6.2.BANKS
6.2.1.Key market trends, Growth factors and opportunities
6.2.2.Market size and forecast by region
6.2.3.Market analysis by country
6.3.INSURANCE COMPANIES
6.3.1.Key market trends, Growth factors and opportunities
6.3.2.Market size and forecast by region
6.3.3.Market analysis by country
6.4.OTHERS
6.4.1.Key market trends, Growth factors and opportunities
6.4.2.Market size and forecast by region
6.4.3.Market analysis by country
CHAPTER 7:CHATBOT MARKET IN BFSI MARKET BY APPLICATION
7.1.OVERVIEW
7.2.CUSTOMER SUPPORT
7.2.1.Key market trends, Growth factors and opportunities
7.2.2.Market size and forecast by region
7.2.3.Market analysis by country
7.3.BRANDING ADVERTISEMENT
7.3.1.Key market trends, Growth factors and opportunities
7.3.2.Market size and forecast by region
7.3.3.Market analysis by country
7.4. DATA SECURITY COMPLIANCE
7.4.1.Key market trends, Growth factors and opportunities
7.4.2.Market size and forecast by region
7.4.3.Market analysis by country
7.5.OTHERS
7.5.1.Key market trends, Growth factors and opportunities
7.5.2.Market size and forecast by region
7.5.3.Market analysis by country
CHAPTER 8:CHATBOT MARKET IN BFSI MARKET BY REGION
8.1.OVERVIEW
8.2.NORTH AMERICA
8.2.1.Key market trends and opportunities
8.2.2.Market size and forecast by Component
8.2.3.Market size and forecast by Platform Type
8.2.4.Market size and forecast by End-user
8.2.5.Market size and forecast by Application
8.2.6.Market size and forecast by Country
8.2.7.U.S. CHATBOT MARKET IN BFSI MARKET
8.2.7.1.Market size and forecast by Component
8.2.7.2.Market size and forecast by Platform Type
8.2.7.3.Market size and forecast by End-user
8.2.7.4.Market size and forecast by Application
8.2.8.CANADA CHATBOT MARKET IN BFSI MARKET
8.2.8.1.Market size and forecast by Component
8.2.8.2.Market size and forecast by Platform Type
8.2.8.3.Market size and forecast by End-user
8.2.8.4.Market size and forecast by Application
8.3.EUROPE
8.3.1.Key market trends and opportunities
8.3.2.Market size and forecast by Component
8.3.3.Market size and forecast by Platform Type
8.3.4.Market size and forecast by End-user
8.3.5.Market size and forecast by Application
8.3.6.Market size and forecast by Country
8.3.7.UK CHATBOT MARKET IN BFSI MARKET
8.3.7.1.Market size and forecast by Component
8.3.7.2.Market size and forecast by Platform Type
8.3.7.3.Market size and forecast by End-user
8.3.7.4.Market size and forecast by Application
8.3.8.GERMANY CHATBOT MARKET IN BFSI MARKET
8.3.8.1.Market size and forecast by Component
8.3.8.2.Market size and forecast by Platform Type
8.3.8.3.Market size and forecast by End-user
8.3.8.4.Market size and forecast by Application
8.3.9.FRANCE CHATBOT MARKET IN BFSI MARKET
8.3.9.1.Market size and forecast by Component
8.3.9.2.Market size and forecast by Platform Type
8.3.9.3.Market size and forecast by End-user
8.3.9.4.Market size and forecast by Application
8.3.10.ITALY CHATBOT MARKET IN BFSI MARKET
8.3.10.1.Market size and forecast by Component
8.3.10.2.Market size and forecast by Platform Type
8.3.10.3.Market size and forecast by End-user
8.3.10.4.Market size and forecast by Application
8.3.11.SPAIN CHATBOT MARKET IN BFSI MARKET
8.3.11.1.Market size and forecast by Component
8.3.11.2.Market size and forecast by Platform Type
8.3.11.3.Market size and forecast by End-user
8.3.11.4.Market size and forecast by Application
8.3.12.NETHERLANDS CHATBOT MARKET IN BFSI MARKET
8.3.12.1.Market size and forecast by Component
8.3.12.2.Market size and forecast by Platform Type
8.3.12.3.Market size and forecast by End-user
8.3.12.4.Market size and forecast by Application
8.3.13.REST OF EUROPE CHATBOT MARKET IN BFSI MARKET
8.3.13.1.Market size and forecast by Component
8.3.13.2.Market size and forecast by Platform Type
8.3.13.3.Market size and forecast by End-user
8.3.13.4.Market size and forecast by Application
8.4.ASIA-PACIFIC
8.4.1.Key market trends and opportunities
8.4.2.Market size and forecast by Component
8.4.3.Market size and forecast by Platform Type
8.4.4.Market size and forecast by End-user
8.4.5.Market size and forecast by Application
8.4.6.Market size and forecast by Country
8.4.7.CHINA CHATBOT MARKET IN BFSI MARKET
8.4.7.1.Market size and forecast by Component
8.4.7.2.Market size and forecast by Platform Type
8.4.7.3.Market size and forecast by End-user
8.4.7.4.Market size and forecast by Application
8.4.8.INDIA CHATBOT MARKET IN BFSI MARKET
8.4.8.1.Market size and forecast by Component
8.4.8.2.Market size and forecast by Platform Type
8.4.8.3.Market size and forecast by End-user
8.4.8.4.Market size and forecast by Application
8.4.9.JAPAN CHATBOT MARKET IN BFSI MARKET
8.4.9.1.Market size and forecast by Component
8.4.9.2.Market size and forecast by Platform Type
8.4.9.3.Market size and forecast by End-user
8.4.9.4.Market size and forecast by Application
8.4.10.SINGAPORE CHATBOT MARKET IN BFSI MARKET
8.4.10.1.Market size and forecast by Component
8.4.10.2.Market size and forecast by Platform Type
8.4.10.3.Market size and forecast by End-user
8.4.10.4.Market size and forecast by Application
8.4.11.AUSTRALIA CHATBOT MARKET IN BFSI MARKET
8.4.11.1.Market size and forecast by Component
8.4.11.2.Market size and forecast by Platform Type
8.4.11.3.Market size and forecast by End-user
8.4.11.4.Market size and forecast by Application
8.4.12.REST OF ASIA-PACIFIC CHATBOT MARKET IN BFSI MARKET
8.4.12.1.Market size and forecast by Component
8.4.12.2.Market size and forecast by Platform Type
8.4.12.3.Market size and forecast by End-user
8.4.12.4.Market size and forecast by Application
8.5.LAMEA
8.5.1.Key market trends and opportunities
8.5.2.Market size and forecast by Component
8.5.3.Market size and forecast by Platform Type
8.5.4.Market size and forecast by End-user
8.5.5.Market size and forecast by Application
8.5.6.Market size and forecast by Country
8.5.7.LATIN AMERICA CHATBOT MARKET IN BFSI MARKET
8.5.7.1.Market size and forecast by Component
8.5.7.2.Market size and forecast by Platform Type
8.5.7.3.Market size and forecast by End-user
8.5.7.4.Market size and forecast by Application
8.5.8.MIDDLE EAST CHATBOT MARKET IN BFSI MARKET
8.5.8.1.Market size and forecast by Component
8.5.8.2.Market size and forecast by Platform Type
8.5.8.3.Market size and forecast by End-user
8.5.8.4.Market size and forecast by Application
8.5.9.AFRICA CHATBOT MARKET IN BFSI MARKET
8.5.9.1.Market size and forecast by Component
8.5.9.2.Market size and forecast by Platform Type
8.5.9.3.Market size and forecast by End-user
8.5.9.4.Market size and forecast by Application
CHAPTER 9: COMPANY PROFILES
9.1. [24]7.AI, INC
9.1.1.Company overview
9.1.2.Key Executives
9.1.3.Company snapshot
9.1.4.Operating business segments
9.1.5.Product portfolio
9.1.6.Business performance
9.1.7.Key strategic moves and developments
9.2.ACUVATE
9.2.1.Company overview
9.2.2.Key Executives
9.2.3.Company snapshot
9.2.4.Operating business segments
9.2.5.Product portfolio
9.2.6.Business performance
9.2.7.Key strategic moves and developments
9.3.AIVO
9.3.1.Company overview
9.3.2.Key Executives
9.3.3.Company snapshot
9.3.4.Operating business segments
9.3.5.Product portfolio
9.3.6.Business performance
9.3.7.Key strategic moves and developments
9.4.ARTIFICIAL SOLUTIONS
9.4.1.Company overview
9.4.2.Key Executives
9.4.3.Company snapshot
9.4.4.Operating business segments
9.4.5.Product portfolio
9.4.6.Business performance
9.4.7.Key strategic moves and developments
9.5.CREATIVE VIRTUAL LTD.
9.5.1.Company overview
9.5.2.Key Executives
9.5.3.Company snapshot
9.5.4.Operating business segments
9.5.5.Product portfolio
9.5.6.Business performance
9.5.7.Key strategic moves and developments
9.6.EGAIN CORPORATION
9.6.1.Company overview
9.6.2.Key Executives
9.6.3.Company snapshot
9.6.4.Operating business segments
9.6.5.Product portfolio
9.6.6.Business performance
9.6.7.Key strategic moves and developments
9.7.IBM CORPORATION
9.7.1.Company overview
9.7.2.Key Executives
9.7.3.Company snapshot
9.7.4.Operating business segments
9.7.5.Product portfolio
9.7.6.Business performance
9.7.7.Key strategic moves and developments
9.8.INBENTA TECHNOLOGIES INC.
9.8.1.Company overview
9.8.2.Key Executives
9.8.3.Company snapshot
9.8.4.Operating business segments
9.8.5.Product portfolio
9.8.6.Business performance
9.8.7.Key strategic moves and developments
9.9.NEXT IT CORP.
9.9.1.Company overview
9.9.2.Key Executives
9.9.3.Company snapshot
9.9.4.Operating business segments
9.9.5.Product portfolio
9.9.6.Business performance
9.9.7.Key strategic moves and developments
9.10.NUANCE COMMUNICATIONS, INC.
9.10.1.Company overview
9.10.2.Key Executives
9.10.3.Company snapshot
9.10.4.Operating business segments
9.10.5.Product portfolio
9.10.6.Business performance
9.10.7.Key strategic moves and developments
TABLE 1.GLOBAL CHATBOT MARKET IN BFSI MARKET, BY COMPONENT 2019-2027 ($MILLION)
TABLE 2.CHATBOT MARKET IN BFSI MARKET FOR SOLUTION, BY REGION, 2019-2027 ($MILLION)
TABLE 3.CHATBOT MARKET IN BFSI MARKET FOR SERVICE, BY REGION, 2019-2027 ($MILLION)
TABLE 4.GLOBAL CHATBOT MARKET IN BFSI MARKET, BY PLATFORM TYPE 2019-2027 ($MILLION)
TABLE 5.CHATBOT MARKET IN BFSI MARKET FOR WEB-BASED, BY REGION, 2019-2027 ($MILLION)
TABLE 6.CHATBOT MARKET IN BFSI MARKET FOR MOBILE-BASED, BY REGION, 2019-2027 ($MILLION)
TABLE 7.GLOBAL CHATBOT MARKET IN BFSI MARKET, BY END-USER 2019-2027 ($MILLION)
TABLE 8.CHATBOT MARKET IN BFSI MARKET FOR BANKS, BY REGION, 2019-2027 ($MILLION)
TABLE 9.CHATBOT MARKET IN BFSI MARKET FOR INSURANCE COMPANIES, BY REGION, 2019-2027 ($MILLION)
TABLE 10.CHATBOT MARKET IN BFSI MARKET FOR OTHERS, BY REGION, 2019-2027 ($MILLION)
TABLE 11.GLOBAL CHATBOT MARKET IN BFSI MARKET, BY APPLICATION 2019-2027 ($MILLION)
TABLE 12.CHATBOT MARKET IN BFSI MARKET FOR CUSTOMER SUPPORT, BY REGION, 2019-2027 ($MILLION)
TABLE 13.CHATBOT MARKET IN BFSI MARKET FOR BRANDING ADVERTISEMENT, BY REGION, 2019-2027 ($MILLION)
TABLE 14.CHATBOT MARKET IN BFSI MARKET FOR DATA SECURITY COMPLIANCE, BY REGION, 2019-2027 ($MILLION)
TABLE 15.CHATBOT MARKET IN BFSI MARKET FOR OTHERS, BY REGION, 2019-2027 ($MILLION)
TABLE 16.CHATBOT MARKET IN BFSI MARKET FOR, BY REGION, 2019-2027 ($MILLION)
TABLE 17.NORTH AMERICA CHATBOT MARKET IN BFSI, BY COMPONENT 2019-2027 ($MILLION)
TABLE 18.NORTH AMERICA CHATBOT MARKET IN BFSI, BY PLATFORM TYPE 2019-2027 ($MILLION)
TABLE 19.NORTH AMERICA CHATBOT MARKET IN BFSI, BY END-USER 2019-2027 ($MILLION)
TABLE 20.NORTH AMERICA CHATBOT MARKET IN BFSI, BY APPLICATION 2019-2027 ($MILLION)
TABLE 21.NORTH AMERICA CHATBOT MARKET IN BFSI, BY REGION, 2019-2027 ($MILLION)
TABLE 22.EUROPE CHATBOT MARKET IN BFSI, BY COMPONENT 2019-2027 ($MILLION)
TABLE 23.EUROPE CHATBOT MARKET IN BFSI, BY PLATFORM TYPE 2019-2027 ($MILLION)
TABLE 24.EUROPE CHATBOT MARKET IN BFSI, BY END-USER 2019-2027 ($MILLION)
TABLE 25.EUROPE CHATBOT MARKET IN BFSI, BY APPLICATION 2019-2027 ($MILLION)
TABLE 26.EUROPE CHATBOT MARKET IN BFSI, BY REGION, 2019-2027 ($MILLION)
TABLE 27.ASIA-PACIFIC CHATBOT MARKET IN BFSI, BY COMPONENT 2019-2027 ($MILLION)
TABLE 28.ASIA-PACIFIC CHATBOT MARKET IN BFSI, BY PLATFORM TYPE 2019-2027 ($MILLION)
TABLE 29.ASIA-PACIFIC CHATBOT MARKET IN BFSI, BY END-USER 2019-2027 ($MILLION)
TABLE 30.ASIA-PACIFIC CHATBOT MARKET IN BFSI, BY APPLICATION 2019-2027 ($MILLION)
TABLE 31.ASIA-PACIFIC CHATBOT MARKET IN BFSI, BY REGION, 2019-2027 ($MILLION)
TABLE 32.LAMEA CHATBOT MARKET IN BFSI, BY COMPONENT 2019-2027 ($MILLION)
TABLE 33.LAMEA CHATBOT MARKET IN BFSI, BY PLATFORM TYPE 2019-2027 ($MILLION)
TABLE 34.LAMEA CHATBOT MARKET IN BFSI, BY END-USER 2019-2027 ($MILLION)
TABLE 35.LAMEA CHATBOT MARKET IN BFSI, BY APPLICATION 2019-2027 ($MILLION)
TABLE 36.LAMEA CHATBOT MARKET IN BFSI, BY REGION, 2019-2027 ($MILLION)
TABLE 37. [24]7.AI, INC: COMPANY SNAPSHOT
TABLE 38. [24]7.AI, INC: OPERATING SEGMENTS
TABLE 39.ACUVATE: COMPANY SNAPSHOT
TABLE 40.ACUVATE: OPERATING SEGMENTS
TABLE 41.AIVO: COMPANY SNAPSHOT
TABLE 42.AIVO: OPERATING SEGMENTS
TABLE 43.ARTIFICIAL SOLUTIONS: COMPANY SNAPSHOT
TABLE 44.ARTIFICIAL SOLUTIONS: OPERATING SEGMENTS
TABLE 45.CREATIVE VIRTUAL LTD.: COMPANY SNAPSHOT
TABLE 46.CREATIVE VIRTUAL LTD.: OPERATING SEGMENTS
TABLE 47.EGAIN CORPORATION: COMPANY SNAPSHOT
TABLE 48.EGAIN CORPORATION: OPERATING SEGMENTS
TABLE 49.IBM CORPORATION: COMPANY SNAPSHOT
TABLE 50.IBM CORPORATION: OPERATING SEGMENTS
TABLE 51.INBENTA TECHNOLOGIES INC.: COMPANY SNAPSHOT
TABLE 52.INBENTA TECHNOLOGIES INC.: OPERATING SEGMENTS
TABLE 53.NEXT IT CORP.: COMPANY SNAPSHOT
TABLE 54.NEXT IT CORP.: OPERATING SEGMENTS
TABLE 55.NUANCE COMMUNICATIONS, INC.: COMPANY SNAPSHOT
TABLE 56.NUANCE COMMUNICATIONS, INC.: OPERATING SEGMENTS
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