COVID-19 Impact on Contact Center Analytics Market , Global Research Reports 2020-2021

1.2 Market Segmentation

1.3 Research Objectives

1.4 Research Methodology

1.4.1 Research Process

1.4.2 Data Triangulation

1.4.3 Research Approach

1.4.4 Base Year

1.5 Coronavirus Disease 2019 (Covid-19) Impact Will Have a Severe Impact on Global Growth

1.5.1 Covid-19 Impact: Global GDP Growth, 2019, 2020 and 2021 Projections

1.5.2 Covid-19 Impact: Commodity Prices Indices

1.5.3 Covid-19 Impact: Global Major Government Policy

1.6 The Covid-19 Impact on Contact Center Analytics Industry

1.7 COVID-19 Impact: Contact Center Analytics Market Trends

2 Global Contact Center Analytics Quarterly Market Size Analysis

2.1 Contact Center Analytics Business Impact Assessment - COVID-19

2.1.1 Global Contact Center Analytics Market Size, Pre-COVID-19 and Post- COVID-19 Comparison, 2015-2026

2.2 Global Contact Center Analytics Quarterly Market Size 2020-2021

2.3 COVID-19-Driven Market Dynamics and Factor Analysis

2.3.1 Drivers

2.3.2 Restraints

2.3.3 Opportunities

2.3.4 Challenges

3 Quarterly Competitive Assessment, 2020

3.1 By Players, Global Contact Center Analytics Quarterly Market Size, 2019 VS 2020

3.2 By Players, Contact Center Analytics Headquarters and Area Served

3.3 Date of Key Players Enter into Contact Center Analytics Market

3.4 Key Players Contact Center Analytics Product Offered

3.5 Mergers & Acquisitions, Expansion Plans

4 Impact of Covid-19 on Contact Center Analytics Segments, By Type

4.1 Introduction

1.4.1 On-Premises

1.4.2 On-Demand

4.2 By Type, Global Contact Center Analytics Market Size, 2019-2021

5 Impact of Covid-19 on Contact Center Analytics Segments, By Application

5.1 Overview

5.5.1 Automatic Call Distributor

5.5.2 Log Management

5.5.3 Risk and Compliance Management

5.5.4 Real-time Monitoring and Reporting

5.5.5 Workforce Optimization

5.5.6 Customer Experience Management

5.5.7 Others applications

5.2 By Application, Global Contact Center Analytics Market Size, 2019-2021

5.2.1 By Application, Global Contact Center Analytics Market Size by Application, 2019-2021

6 Geographic Analysis

6.1 Introduction

6.2 North America

6.2.1 Macroeconomic Indicators of US

6.2.2 US

6.2.3 Canada

6.3 Europe

6.3.1 Macroeconomic Indicators of Europe

6.3.2 Germany

6.3.3 France

6.3.4 UK

6.3.5 Italy

6.4 Asia-Pacific

6.4.1 Macroeconomic Indicators of Asia-Pacific

6.4.2 China

6.4.3 Japan

6.4.4 South Korea

6.4.5 India

6.4.6 ASEAN

6.5 Rest of World

6.5.1 Latin America

6.5.2 Middle East and Africa

7 Company Profiles

7.1 Cisco Systems, Inc.

7.1.1 Cisco Systems, Inc. Business Overview

7.1.2 Cisco Systems, Inc. Contact Center Analytics Quarterly Revenue, 2020

7.1.3 Cisco Systems, Inc. Contact Center Analytics Product Introduction

7.1.4 Cisco Systems, Inc. Response to COVID-19 and Related Developments

7.2 Genpact Limited

7.2.1 Genpact Limited Business Overview

7.2.2 Genpact Limited Contact Center Analytics Quarterly Revenue, 2020

7.2.3 Genpact Limited Contact Center Analytics Product Introduction

7.2.4 Genpact Limited Response to COVID-19 and Related Developments

7.3 Verint Systems Inc.

7.3.1 Verint Systems Inc. Business Overview

7.3.2 Verint Systems Inc. Contact Center Analytics Quarterly Revenue, 2020

7.3.3 Verint Systems Inc. Contact Center Analytics Product Introduction

7.3.4 Verint Systems Inc. Response to COVID-19 and Related Developments

7.4 8x8, Inc.

7.4.1 8x8, Inc. Business Overview

7.4.2 8x8, Inc. Contact Center Analytics Quarterly Revenue, 2020

7.4.3 8x8, Inc. Contact Center Analytics Product Introduction

7.4.4 8x8, Inc. Response to COVID-19 and Related Developments

7.5 Genesys

7.5.1 Genesys Business Overview

7.5.2 Genesys Contact Center Analytics Quarterly Revenue, 2020

7.5.3 Genesys Contact Center Analytics Product Introduction

7.5.4 Genesys Response to COVID-19 and Related Developments

7.6 Oracle Corporation

7.6.1 Oracle Corporation Business Overview

7.6.2 Oracle Corporation Contact Center Analytics Quarterly Revenue, 2020

7.6.3 Oracle Corporation Contact Center Analytics Product Introduction

7.6.4 Oracle Corporation Response to COVID-19 and Related Developments

7.7 Mitel Networks Corporation

7.7.1 Mitel Networks Corporation Business Overview

7.7.2 Mitel Networks Corporation Contact Center Analytics Quarterly Revenue, 2020

7.7.3 Mitel Networks Corporation Contact Center Analytics Product Introduction

7.7.4 Mitel Networks Corporation Response to COVID-19 and Related Developments

7.8 SAP SE

7.8.1 SAP SE Business Overview

7.8.2 SAP SE Contact Center Analytics Quarterly Revenue, 2020

7.8.3 SAP SE Contact Center Analytics Product Introduction

7.8.4 SAP SE Response to COVID-19 and Related Developments

7.9 Nice Ltd.

7.9.1 Nice Ltd. Business Overview

7.9.2 Nice Ltd. Contact Center Analytics Quarterly Revenue, 2020

7.9.3 Nice Ltd. Contact Center Analytics Product Introduction

7.9.4 Nice Ltd. Response to COVID-19 and Related Developments

7.10 Enghouse Interactive

7.10.1 Enghouse Interactive Business Overview

7.10.2 Enghouse Interactive Contact Center Analytics Quarterly Revenue, 2020

7.10.3 Enghouse Interactive Contact Center Analytics Product Introduction

7.10.4 Enghouse Interactive Response to COVID-19 and Related Developments

7.11 Five9, Inc.

7.11.1 Five9, Inc. Business Overview

7.11.2 Five9, Inc. Contact Center Analytics Quarterly Revenue, 2020

7.11.3 Five9, Inc. Contact Center Analytics Product Introduction

7.11.4 Five9, Inc. Response to COVID-19 and Related Developments

7.12 Callminer

7.12.1 Callminer Business Overview

7.12.2 Callminer Contact Center Analytics Quarterly Revenue, 2020

7.12.3 Callminer Contact Center Analytics Product Introduction

7.12.4 Callminer Response to COVID-19 and Related Developments

7.13 Servion Global Solutions

7.13.1 Servion Global Solutions Business Overview

7.13.2 Servion Global Solutions Contact Center Analytics Quarterly Revenue, 2020

7.13.3 Servion Global Solutions Contact Center Analytics Product Introduction

7.13.4 Servion Global Solutions Response to COVID-19 and Related Developments

8 Key Findings

9 Appendix

9.1 About US

9.2 Disclaimer

Table 1. Overview of the World Economic Outlook Projections

Table 2. Summary of World Real per Capita Output (Annual percent change; in international currency at purchasing power parity)

Table 3. European Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)

Table 4. Asian and Pacific Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)

Table 5. Western Hemisphere Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)

Table 6. Middle Eastern and Central Asian Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)

Table 7. Covid-19 Impact: Global Major Government Policy

Table 8. The Covid-19 Impact on Contact Center Analytics Assessment

Table 9. COVID-19 Impact: Contact Center Analytics Market Trends

Table 10. COVID-19 Impact Global Contact Center Analytics Market Size

Table 11. Global Contact Center Analytics Quarterly Market Size, 2020 (US$ Million)

Table 12. Global Contact Center Analytics Market Size, Pre-COVID-19 and Post- COVID-19 Quarterly Comparison, 2020-2021 (US$ Million)

Table 13. Global Contact Center Analytics Market Growth Drivers

Table 14. Global Contact Center Analytics Market Restraints

Table 15. Global Contact Center Analytics Market Opportunities

Table 16. Global Contact Center Analytics Market Challenges

Table 17. By Players, Contact Center Analytics Quarterly Revenue, 2019 VS 2020 (US$ Million)

Table 18. Key Players, Contact Center Analytics Revenue Market Share, 2019 VS 2020 (%)

Table 19. Key Contact Center Analytics Players Headquarters and Area Served

Table 20. Date of Key Players Enter into Contact Center Analytics Market

Table 21. Key Players Contact Center Analytics Product Type

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. By Players, Global Contact Center Analytics Market Size 2019-2021, (US$ Million)

Table 24. Global Contact Center Analytics Market Size by Application: 2019-2021 (US$ Million)

Table 25. Global Contact Center Analytics Market Size by Region, 2019-2021 (US$ Million)

Table 26. By Country, North America Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 27. By Type, US Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 28. By Application, US Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 29. By Type, Canada Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 30. By Application, Canada Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 31. Macroeconomic Indicators of Europe (Germany, France, UK and Italy)

Table 32. By Country, Europe Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 33. By Type, Germany Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 34. By Application, Germany Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 35. By Type, France Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 36. By Application, France Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 37. By Type, UK Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 38. By Application, UK Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 39. By Type, Italy Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 40. By Application, Italy Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 41. Macroeconomic Indicators of Asia-Pacific (China, Japan, South Korea, India and ASEAN)

Table 42. By Region, Asia-Pacific Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 43. By Type, China Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 44. By Application, China Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 45. By Type, Japan Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 46. By Application, Japan Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 47. By Type, South Korea Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 48. By Application, South Korea Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 49. By Type, India Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 50. By Application, India Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 51. By Type, ASEAN Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 52. By Application, ASEAN Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 53. By Type, Latin America Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 54. By Application, Latin America Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 55. By Type, Middle East and Africa Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 56. By Application, Middle East and Africa Contact Center Analytics Market Size, 2019-2021 (US$ Million)

Table 57. Cisco Systems, Inc. Business Overview

Table 58. Cisco Systems, Inc. Contact Center Analytics Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020

Table 59. Cisco Systems, Inc. Contact Center Analytics Product

Table 60. Cisco Systems, Inc. Response to COVID-19 and Related Developments

Table 61. Genpact Limited Business Overview

Table 62. Genpact Limited Contact Center Analytics Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020

Table 63. Genpact Limited Contact Center Analytics Product

Table 64. Genpact Limited Response to COVID-19 and Related Developments

Table 65. Verint Systems Inc. Business Overview

Table 66. Verint Systems Inc. Contact Center Analytics Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020

Table 67. Verint Systems Inc. Contact Center Analytics Product

Table 68. Verint Systems Inc. Response to COVID-19 and Related Developments

Table 69. 8x8, Inc. Business Overview

Table 70. 8x8, Inc. Contact Center Analytics Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020

Table 71. 8x8, Inc. Contact Center Analytics Product

Table 72. 8x8, Inc. Response to COVID-19 and Related Developments

Table 73. Genesys Business Overview

Table 74. Genesys Contact Center Analytics Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020

Table 75. Genesys Contact Center Analytics Product

Table 76. Genesys Response to COVID-19 and Related Developments

Table 77. Oracle Corporation Business Overview

Table 78. Oracle Corporation Contact Center Analytics Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020

Table 79. Oracle Corporation Contact Center Analytics Product

Table 80. Oracle Corporation Response to COVID-19 and Related Developments

Table 81. Mitel Networks Corporation Business Overview

Table 82. Mitel Networks Corporation Contact Center Analytics Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020

Table 83. Mitel Networks Corporation Contact Center Analytics Product

Table 84. Mitel Networks Corporation Response to COVID-19 and Related Developments

Table 85. SAP SE Business Overview

Table 86. SAP SE Contact Center Analytics Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020

Table 87. SAP SE Contact Center Analytics Product

Table 88. SAP SE Response to COVID-19 and Related Developments

Table 89. Nice Ltd. Business Overview

Table 90. Nice Ltd. Contact Center Analytics Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020

Table 91. Nice Ltd. Contact Center Analytics Product

Table 92. Nice Ltd. Response to COVID-19 and Related Developments

Table 93. Enghouse Interactive Business Overview

Table 94. Enghouse Interactive Contact Center Analytics Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020

Table 95. Enghouse Interactive Contact Center Analytics Product

Table 96. Enghouse Interactive Response to COVID-19 and Related Developments

Table 97. Five9, Inc. Business Overview

Table 98. Five9, Inc. Contact Center Analytics Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020

Table 99. Five9, Inc. Contact Center Analytics Product

Table 100. Five9, Inc. Response to COVID-19 and Related Developments

Table 101. Callminer Business Overview

Table 102. Callminer Contact Center Analytics Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020

Table 103. Callminer Contact Center Analytics Product

Table 104. Callminer Response to COVID-19 and Related Developments

Table 105. Servion Global Solutions Business Overview

Table 106. Servion Global Solutions Contact Center Analytics Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020

Table 107. Servion Global Solutions Contact Center Analytics Product

Table 108. Servion Global Solutions Response to COVID-19 and Related Developments

List of Figures

Figure 1. Contact Center Analytics Product Picture

Figure 2. Contact Center Analytics Market Segmentation

Figure 3. Research Objectives

Figure 4. Research Process

Figure 5. Data Triangulation

Figure 6. Research Approach

Figure 7. Commodity Prices-Metals Price Indices

Figure 8. Commodity Prices- Precious Metal Price Indices

Figure 9. Commodity Prices- Agricultural Raw Material Price Indices

Figure 10. Commodity Prices- Food and Beverage Price Indices

Figure 11. Commodity Prices- Fertilizer Price Indices

Figure 12. Commodity Prices- Energy Price Indices

Figure 13. G20+: Economic Policy Responses to COVID-19

Figure 14. Global Contact Center Analytics Market Size, Pre-COVID-19 and Post- COVID-19 Comparison, 2015-2026 (US$ Million)

Figure 15. Global Contact Center Analytics Market Size, Pre-COVID-19 and Post- COVID-19, Year-over-Year Growth Rate, 2015-2026 (%)

Figure 16. Global Contact Center Analytics Market Size, Quarterly Growth, 2020-2021 (%)

Figure 17. Global Contact Center Analytics Market Size, Market Share by Type, 2019 VS 2020 (%)

Figure 18. Global Contact Center Analytics Market Size, Market Share by Application, 2019 VS 2020 (%)

Figure 19. Global Contact Center Analytics Market Size Market Share by Region, 2019 VS 2020 (%)

Figure 20. United States Composite PMI and GDP

Figure 21. Eurozone Composite PMI and GDP

Figure 22. Eurozone Core v. Periphery PMI Output Indices

Figure 23. Core v. Periphery PMI Employment Indices

Figure 24. UK Composite PMI and GDP

Figure 25. Caixin China Composite Output Index

Figure 26. Caixin China General Services Business Activity Index

Figure 27. Japan Composite Output Index

Figure 28. South Korea Manufacturing PMI

Figure 29. India Composite Output Index

Figure 30. ASEAN Manufacturing PMI

Figure 31. By Region, Asia-Pacific Contact Center Analytics Market Size Market Share, 2019-2021