Field Service Management Market by Component (Solution and Service), Deployment (On-premise and Cloud), Organization Size (Large Enterprises and Small & Medium Sized Enterprises), and Industry Vertical (IT & Telecom, Healthcare & Life Sciences, Manufacturing, BFSI, Transportation & Logistics, Energy & Utilities, Construction and Others): Global Opportunity Analysis and Industry Forecast, 2019–2026
- ALL3815944
- 291 Pages
- February 2020
- ICT & Media
Increase in need for automation in field service operations, rise in need for real time visibility in field service management, proliferation of mobile devices, shifting preference toward cloud-technology, and need to keep track of all the activities & resources associated with field services are some of the key factors that drive the growth of the global field service management market. In addition, the need for managing service contracts, scheduling & dispatching field workers, and for achieving efficient performance from optimum utilization of field resources, is further propelling the demand of field service management solutions. However, scarcity of skilled labors and security concerns in terms of data privacy impede the growth of the market. On the contrary, integration of advanced technologies such as AI, augmented and virtual reality, machine learning with the field service management software and adoption of IoT driving the demand for cloud-based FSM solutions are some of the factors offering significant growth opportunities to the global field service management market during the forecast period.
The market is segmented on the basis of component, deployment, organization size, industry vertical, and region. By component, the market is divided into software, and services. The solution segment is sub-divided into segments such as schedule, dispatch, & route optimization, customer management, work order management, inventory management, service contract management, reporting & analytics, and others. The services segment is further categorized into implementation & integration, training & support, consultancy services. On the basis of deployment, the market is classified into on-premise and cloud. According to organization size market is classified into large enterprises and small & medium sized enterprises (SMEs). As per industry verticals, market is divided across IT & telecom, healthcare & life sciences, manufacturing, BFSI, transportation & logistics, energy & utilities, construction and others. Based on region, the global field service management market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The report includes a comprehensive analysis of the key players operating in the field service management market, which includes Oracle Corporation, Microsoft, IFS AB, Salesforce.com Inc., ServiceMax, OverIT, Comarch SA, Infor, Praxedo, and SAP SE.
KEY BENEFITS FOR STAKEHOLDERS
• The study provides an in-depth analysis of the global field service management market along with the current & future trends to elucidate the imminent investment pockets.
• Information about key drivers, restrains, and opportunities and their impact analyses on the market size isprovided in the report.
• Porter’s five forces analysis illustrates the potency of buyers and suppliers operating in the industry.
• The quantitative analysis of theglobal field service management market from 2018 to 2026 is provided to determine the market potential.
KEY MARKET SEGMENTS
By Component
• Solution
o Schedule, Dispatch, and Route Optimization
o Customer Management
o Work Order Management
o Inventory Management
o Service Contract Management
o Reporting and Analytics
o Others
• Services
o Implementation & integration
o Training & support
o Consultancy services
By Deployment
• On-premise
• Cloud
By Organization Size
• Large enterprises
• Small & Medium sized Enterprises (SMEs)
By Industry Vertical
• IT & Telecom
• Healthcare & life sciences
• Manufacturing
• BFSI
• Transportation & Logistics
• Energy & Utilities
• Construction
• Others
BY REGION
• North America
o U.S.
o Canada
• Europe
o UK
o Germany
o France
o Italy
o Spain
o Rest of Europe
• Asia-Pacific
o China
o India
o Japan
o Singapore
o Rest of Asia-Pacific
• LAMEA
o Latin America
o Middle East
o Africa
KEY MARKET PLAYERS
• Comarch SA
• IFS AB
• Infor
• Microsoft Corporation
• Oracle Corporation
• OverIT
• Praxedo
• Salesforce.com, Inc.
• SAP SE
• ServiceMax
1.1. REPORT DESCRIPTION
1.2. KEY BENEFITS FOR STAKEHOLDERS
1.3. KEY MARKET SEGMENTS
1.4. KEY MARKET PLAYERS
1.5. RESEARCH METHODOLOGY
1.5.1. Secondary research
1.5.2. Primary research
1.5.3. Analyst tools & models
CHAPTER 2: EXECUTIVE SUMMARY
2.1. KEY FINDINGS
2.1.1. Top impacting factors
2.1.2. Top investment pockets
2.2. CXO PERSPECTIVE
CHAPTER 3: MARKET OVERVIEW
3.1. MARKET DEFINITION AND SCOPE
3.2. PORTER’S FIVE FORCES ANALYSIS
3.3. CASE STUDIES
3.3.1. Case Study 01
3.3.2. Case Study 02
3.4. MARKET DYNAMICS
3.4.1. Drivers
3.4.1.1. The need to keep a track of activities taking place in the field
3.4.1.2. Rise in demand for mobility for getting real-time visibility
3.4.1.3. Increase in adoption of automation & digitalization in the field services industry
3.4.2. Restraint
3.4.2.1. Scarcity of skilled workforce to operate on FSM
3.4.3. Opportunities
3.4.3.1. Integration of AI, AR and VR in field services sector
3.4.3.2. Increase in adoption of IoT drives the adoption of cloud-based FSM solution
CHAPTER 4: FIELD SERVICE MANAGEMENT MARKET, BY COMPONENT
4.1. OVERVIEW
4.2. SOLUTION
4.2.1. Key market trends, growth factors, and opportunities
4.2.2. Market size and forecast, by region
4.2.3. Market analysis by country
4.2.4. Field service management solution, by solution type
4.2.4.1. Schedule, Dispatch, and Route Optimization
4.2.4.2. Customer Management
4.2.4.3. Work Order Management
4.2.4.4. Inventory Management
4.2.4.5. Service Contract Management
4.2.4.6. Reporting and Analytics
4.2.4.7. Others
4.2.4.8. Field Service Management Market size and forecast, by solution type
4.3. SERVICES
4.3.1. Key market trends, growth factors and opportunities
4.3.2. Market size and forecast, by region
4.3.3. Market analysis by country
4.3.4. Field service management services market, by service type
4.3.4.1. Implementation & integration
4.3.4.2. Training & Support
4.3.4.3. Consulting
4.3.4.4. Field Service Management Market size and forecast, by service type
CHAPTER 5: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT
5.1. OVERVIEW
5.2. ON-PREMISE
5.2.1. Key market trends, growth factors, and opportunities
5.2.2. Market size and forecast, by region
5.2.3. Market analysis by country
5.3. CLOUD
5.3.1. Key market trends, growth factors and opportunities
5.3.2. Market size and forecast, by region
5.3.3. Market analysis by country
CHAPTER 6: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE
6.1. OVERVIEW
6.2. LARGE ENTERPRISES
6.2.1. Key market trends, growth factors, and opportunities
6.2.2. Market size and forecast, by region
6.2.3. Market analysis, by country
6.3. SMES
6.3.1. Key market trends, growth factors and opportunities
6.3.2. Market size and forecast, by region
6.3.3. Market analysis by country
CHAPTER 7: FIELD SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL
7.1. OVERVIEW
7.2. IT & TELECOM
7.2.1. Key market trends, growth factors, and opportunities
7.2.2. Market size and forecast, by region
7.2.3. Market analysis, by country
7.3. HEALTHCARE & LIFE SCIENCES
7.3.1. Key market trends, growth factors and opportunities
7.3.2. Market size and forecast, by region
7.3.3. Market analysis by country
7.4. MANUFACTURING
7.4.1. Key market trends, growth factors, and opportunities
7.4.2. Market size and forecast, by region
7.4.3. Market analysis, by country
7.5. BFSI
7.5.1. Key market trends, growth factors and opportunities
7.5.2. Market size and forecast, by region
7.5.3. Market analysis by country
7.6. TRANSPORTATION & LOGISTICS
7.6.1. Key market trends, growth factors, and opportunities
7.6.2. Market size and forecast, by region
7.6.3. Market analysis, by country
7.7. ENERGY & UTILITIES
7.7.1. Key market trends, growth factors and opportunities
7.7.2. Market size and forecast, by region
7.7.3. Market analysis by country
7.8. CONSTRUCTION
7.8.1. Key market trends, growth factors, and opportunities
7.8.2. Market size and forecast, by region
7.8.3. Market analysis, by country
7.9. OTHERS
7.9.1. Key market trends, growth factors and opportunities
7.9.2. Market size and forecast, by region
7.9.3. Market analysis by country
CHAPTER 8: FIELD SERVICE MANAGEMENT MARKET, BY REGION
8.1. OVERVIEW
8.2. NORTH AMERICA
8.2.1. Key market trends, growth factors and opportunities
8.2.2. Market size and forecast, by component
8.2.3. Market size and forecast, by deployment
8.2.4. Market size and forecast, by organization size
8.2.5. Market size and forecast, by industry vertical
8.2.6. Market analysis by country
8.2.6.1. U.S.
8.2.6.1.1. Market size and forecast, by component
8.2.6.1.2. Market size and forecast, by deployment
8.2.6.1.3. Market size and forecast, by organization size
8.2.6.1.4. Market size and forecast, by industry vertical
8.2.6.2. Canada
8.2.6.2.1. Market size and forecast, by component
8.2.6.2.2. Market size and forecast, by deployment
8.2.6.2.3. Market size and forecast, by organization size
8.2.6.2.4. Market size and forecast, by industry vertical
8.3. EUROPE
8.3.1. Key market trends, growth factors and opportunities
8.3.2. Market size and forecast, by component
8.3.3. Market size and forecast, by deployment
8.3.4. Market size and forecast, by organization size
8.3.5. Market size and forecast, by industry vertical
8.3.6. Market analysis by country
8.3.6.1. UK
8.3.6.1.1. Market size and forecast, by component
8.3.6.1.2. Market size and forecast, by deployment
8.3.6.1.3. Market size and forecast, by organization size
8.3.6.1.4. Market size and forecast, by industry vertical
8.3.6.2. Germany
8.3.6.2.1. Market size and forecast, by component
8.3.6.2.2. Market size and forecast, by deployment
8.3.6.2.3. Market size and forecast, by organization size
8.3.6.2.4. Market size and forecast, by industry vertical
8.3.6.3. France
8.3.6.3.1. Market size and forecast, by component
8.3.6.3.2. Market size and forecast, by deployment
8.3.6.3.3. Market size and forecast, by organization size
8.3.6.3.4. Market size and forecast, by industry vertical
8.3.6.4. Italy
8.3.6.4.1. Market size and forecast, by component
8.3.6.4.2. Market size and forecast, by deployment
8.3.6.4.3. Market size and forecast, by organization size
8.3.6.4.4. Market size and forecast, by industry vertical
8.3.6.5. Spain
8.3.6.5.1. Market size and forecast, by component
8.3.6.5.2. Market size and forecast, by deployment
8.3.6.5.3. Market size and forecast, by organization size
8.3.6.5.4. Market size and forecast, by industry vertical
8.3.6.6. Rest of Europe
8.3.6.6.1. Market size and forecast, by component
8.3.6.6.2. Market size and forecast, by deployment
8.3.6.6.3. Market size and forecast, by organization size
8.3.6.6.4. Market size and forecast, by industry vertical
8.4. ASIA-PACIFIC
8.4.1. Key market trends, growth factors and opportunities
8.4.2. Market size and forecast, by component
8.4.3. Market size and forecast, by deployment
8.4.4. Market size and forecast, by Organization size
8.4.5. Market size and forecast, by Industry Vertical
8.4.6. Market analysis by country
8.4.6.1. China
8.4.6.1.1. Market size and forecast, by component
8.4.6.1.2. Market size and forecast, by deployment
8.4.6.1.3. Market size and forecast, by organization size
8.4.6.1.4. Market size and forecast, by industry vertical
8.4.6.2. India
8.4.6.2.1. Market size and forecast, by component
8.4.6.2.2. Market size and forecast, by deployment
8.4.6.2.3. Market size and forecast, by organization size
8.4.6.2.4. Market size and forecast, by industry vertical
8.4.6.3. Japan
8.4.6.3.1. Market size and forecast, by component
8.4.6.3.2. Market size and forecast, by deployment
8.4.6.3.3. Market size and forecast, by organization size
8.4.6.3.4. Market size and forecast, by industry vertical
8.4.6.4. Singapore
8.4.6.4.1. Market size and forecast, by component
8.4.6.4.2. Market size and forecast, by deployment
8.4.6.4.3. Market size and forecast, by organization size
8.4.6.4.4. Market size and forecast, by industry vertical
8.4.6.5. Rest of Asia-Pacific
8.4.6.5.1. Market size and forecast, by component
8.4.6.5.2. Market size and forecast, by deployment
8.4.6.5.3. Market size and forecast, by organization size
8.4.6.5.4. Market size and forecast, by industry vertical
8.5. LAMEA
8.5.1. Key market trends, growth factors and opportunities
8.5.2. Market size and forecast, by component
8.5.3. Market size and forecast, by deployment
8.5.4. Market size and forecast, by Organization size
8.5.5. Market size and forecast, by Industry Vertical
8.5.6. Market analysis by country
8.5.6.1. Latin America
8.5.6.1.1. Market size and forecast, by component
8.5.6.1.2. Market size and forecast, by deployment
8.5.6.1.3. Market size and forecast, by organization size
8.5.6.1.4. Market size and forecast, by industry vertical
8.5.6.2. Middle East
8.5.6.2.1. Market size and forecast, by component
8.5.6.2.2. Market size and forecast, by deployment
8.5.6.2.3. Market size and forecast, by organization size
8.5.6.2.4. Market size and forecast, by industry vertical
8.5.6.3. Africa
8.5.6.3.1. Market size and forecast, by component
8.5.6.3.2. Market size and forecast, by deployment
8.5.6.3.3. Market size and forecast, by organization size
8.5.6.3.4. Market size and forecast, by industry vertical
CHAPTER 9: COMPETITIVE LANDSCAPE
9.1. COMPETITIVE DASHBOARD
9.2. TOP WINNING STRATEGIES
9.3. KEY DEVELOPMENTS
9.3.1. New product launches
9.3.2. Business expansions
9.3.3. Agreement
9.3.4. Partnership
9.3.5. Product development
9.3.6. Collaboration
9.3.7. Acquisition
CHAPTER 10: COMPANY PROFILES
10.1. COMARCH SA
10.1.1. Company overview
10.1.2. Key executives
10.1.3. Company snapshot
10.1.4. Operating business segments
10.1.5. Product portfolio
10.1.6. R&D Expenditure
10.1.7. Business performance
10.1.8. Key strategic moves and developments
10.2. IFS AB
10.2.1. Company overview
10.2.2. Key executives
10.2.3. Company snapshot
10.2.4. Product portfolio
10.2.5. Business performance
10.2.6. Key strategic moves and developments
10.3. INFOR
10.3.1. Company overview
10.3.2. Key executives
10.3.3. Company snapshot
10.3.4. Operating business segments
10.3.5. Product portfolio
10.3.6. R&D Expenditure
10.3.7. Business performance
10.3.8. Key strategic moves and developments
10.4. MICROSOFT CORPORATION
10.4.1. Company overview
10.4.2. Key executives
10.4.3. Company snapshot
10.4.4. Operating business segments
10.4.5. Product portfolio
10.4.6. R&D Expenditure
10.4.7. Business performance
10.4.8. Key strategic moves and developments
10.5. ORACLE CORPORATION
10.5.1. Company overview
10.5.2. Key executives
10.5.3. Company snapshot
10.5.4. Operating business segments
10.5.5. Product portfolio
10.5.6. R&D Expenditure
10.5.7. Business performance
10.5.8. Key strategic moves and developments
10.6. OVERIT
10.6.1. Company overview
10.6.2. Key executives
10.6.3. Company snapshot
10.6.4. Product portfolio
10.6.5. Key strategic moves and developments
10.7. PRAXEDO
10.7.1. Company overview
10.7.2. Key executives
10.7.3. Company snapshot
10.7.4. Product portfolio
10.8. SALESFORCE.COM, INC.
10.8.1. Company overview
10.8.2. Key executives
10.8.3. Company snapshot
10.8.4. Product portfolio
10.8.5. R&D Expenditure
10.8.6. Business performance
10.8.7. Key strategic moves and developments
10.9. SAP SE
10.9.1. Company overview
10.9.2. Key executives
10.9.3. Company snapshot
10.9.4. Operating business segments
10.9.5. Product portfolio
10.9.6. R&D Expenditure
10.9.7. Business performance
10.9.8. Key strategic moves and developments
10.10. SERVICEMAX
10.10.1. Company overview
10.10.2. Key executives
10.10.3. Company snapshot
10.10.4. Product portfolio
10.10.5. Key strategic moves and developments
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