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Global Chatbot Market Size study, by Type (Solution and Service), By Deployment Type (Cloud and On-premise), By Usage (Website, Contact Centers , Social media and Mobile Platform), By End-user (BFSI, Healthcare, IT and Telecommunication, Retail, Utilities, Government and Other End-user Verticals) and Regional Forecasts 2019-2026

  • BIZ3807994
  • 200 Pages
  • April 2020
  • ICT & Media
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Global Chatbot Market is valued approximately at USD 2 billion in 2018 and is anticipated to grow with a healthy growth rate of more than 29.7 % over the forecast period 2019-2026. Chatbot is a computer program designed to simulate conversation with human users over the internets. Also, it has mostly used in BFSI sector as it helps to describe the essentials of an organizations or solving queries owing to the fact that every time face-to-face conversation with the required banking technical support is not feasible. In this era of constant connection to social and digital platforms through smart mobile devices, the new generation of customers expects seamless customer experience. In order to satisfy these customers, demand and to address the increasing competition across the market, industries and business are turning to adoption virtual agents and chatbots that can manage customer queries round the clock without any delay. Thus, the need and demand for chatbots would increase thereby, making its way for the growth of the market. The growth of the market is attributed owing to the rising implementation of machine learning and artificial intelligence algorithms. For Instance: As per the Center for Data Innovation (United States), in 2017, Canada launched Pan-Canadian Artificial Intelligence Strategy, led by Canadian Institute for Advanced Research (CIFAR) backed with an investment of $98.7 million to support a national research community on artificial intelligence. Through this investment, government of Canada would promote efforts to advance strategy that focus on promoting AI research and to translate AI research into various sectors including telecommunication sector. As these technologies employ computational methods for understanding, learning and delivering human language content in order to develop user-interactive online applications and experience. However, inability to recognize customer intent and respond effectively is expected to impede the growth of the market over the forecast period.

The regional analysis of global Chatbot market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. Asia Pacific is expected to hold a notable share in the world in terms of revenue as AI and related technologies is likely to shape the future of the region. Also, many Asian countries, such as Singapore, Japan, China and India are leveraging information-intensive AI technologies, and chatbot is one of the leading technology trends and hence, the region is expected to showcase promising opportunities to deploy chatbot solutions.

Major market player included in this report are:

Amazon.com, INC.

Artificial Solutions

Creative Virtual Ltd.

CX Company

Microsoft Corporation

IBM Corporation

Egain Corporation

Inbenta Technologies Inc.

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Type:

Solution

Service

By Deployment Model:

Cloud

On-premise

By Usage:

Website

Contact Centers

Social media

Mobile Platform

By End-User:

BFSI

Healthcare

IT and Telecommunication

Retail

Utilities

Government

Other End-user Verticals

By Region:

North America

U.S.

Canada

Europe

UK

Germany

Asia Pacific

China

India

Japan

Latin America

Brazil

Mexico

Rest of the World

Furthermore, years considered for the study are as follows:

Historical year – 2016, 2017

Base year – 2018

Forecast period – 2019 to 2026

Target Audience of the Global Chatbot Market in Market Study:

Key Consulting Companies & Advisors

Large, medium-sized, and small enterprises

Venture capitalists

Value-Added Resellers (VARs)

Third-party knowledge providers

Investment bankers

Investors

Chapter 1. Executive Summary

1.1. Market Snapshot

1.2. Global & Segmental Market Estimates & Forecasts, 2017-2026 (USD Million)

1.2.1. Chatbot Market, by Region, 2017-2026 (USD Million)

1.2.2. Chatbot Market, by Type, 2017-2026 (USD Million)

1.2.3. Chatbot Market, by Deployment, 2017-2026 (USD Million)

1.2.4. Chatbot Market, by End-User, 2017-2026 (USD Million)

1.3. Key Trends

1.4. Estimation Methodology

1.5. Research Assumption

Chapter 2. Global Chatbot Market Definition and Scope

2.1. Objective of the Study

2.2. Market Definition & Scope

2.2.1. Scope of the Study

2.2.2. Industry Evolution

2.3. Years Considered for the Study

2.4. Currency Conversion Rates

Chapter 3. Global Chatbot Market Dynamics

3.1. Chatbot Market Impact Analysis (2018-2026)

3.1.1. Market Drivers

3.1.2. Market Challenges

3.1.3. Market Opportunities

Chapter 4. Global Chatbot Market Industry Analysis

4.1. Porter’s 5 Force Model

4.1.1. Bargaining Power of Suppliers

4.1.2. Bargaining Power of Buyers

4.1.3. Threat of New Entrants

4.1.4. Threat of Substitutes

4.1.5. Competitive Rivalry

4.1.6. Futuristic Approach to Porter’s 5 Force Model (2016-2026)

4.2. PEST Analysis

4.2.1. Political

4.2.2. Economical

4.2.3. Social

4.2.4. Technological

4.3. Investment Adoption Model

4.4. Analyst Recommendation & Conclusion

Chapter 5. Global Chatbot Market, by Type

5.1. Market Snapshot

5.2. Global Chatbot Market by Type, Performance - Potential Analysis

5.3. Global Chatbot Market Estimates & Forecasts by Type , 2016-2026 (USD Million)

5.4. Chatbot Market, Sub Segment Analysis

5.4.1. Solution

5.4.2. Service

Chapter 6. Global Chatbot Market, by Deployment

6.1. Market Snapshot

6.2. Global Chatbot Market by Deployment, Performance - Potential Analysis

6.3. Global Chatbot Market Estimates & Forecasts by Deployment, 2016-2026 (USD Million)

6.4. Chatbot Market, Sub Segment Analysis

6.4.1. Cloud

6.4.2. On-premise

Chapter 7. Global Chatbot Market, by End-User

7.1. Market Snapshot

7.2. Global Chatbot Market by End-User , Performance - Potential Analysis

7.3. Global Chatbot Market Estimates & Forecasts by End-User 2016-2026 (USD Million)

7.4. Chatbot Market, Sub Segment Analysis

7.4.1. BFSI

7.4.2. Healthcare

7.4.3. IT and Telecommunication

7.4.4. Retail

7.4.5. Utilities

7.4.6. Government

7.4.7. Other End-user Verticals

Chapter 8. Global Chatbot Market, by Usage

8.1. Market Snapshot

8.2. Global Chatbot Market by Usage, Performance - Potential Analysis

8.3. Global Chatbot Market Estimates & Forecasts by Usage 2016-2026 (USD Million)

8.4. Chatbot Market, Sub Segment Analysis

8.4.1. Website

8.4.2. Constant Centres

8.4.3. Social Media

8.4.4. Mobile Platform

Chapter 9. Global Chatbot Market, Regional Analysis

9.1. Chatbot Market, Regional Market Snapshot

9.2. North America Chatbot Market

9.2.1. U.S. Chatbot Market

9.2.1.1. Type breakdown estimates & forecasts, 2016-2026

9.2.1.2. Deployment Industry breakdown estimates & forecasts, 2016-2026

9.2.1.3. Usage Industry breakdown estimates & forecasts, 2016-2026

9.2.1.4. End-user breakdown estimates & forecasts, 2016-2026

9.2.1.5. Raw Material Industry breakdown estimates & forecasts, 2016-2026

9.2.2. Canada Chatbot Market

9.3. Europe Chatbot Market Snapshot

9.3.1. U.K. Chatbot Market

9.3.2. Germany Chatbot Market

9.3.3. Rest of Europe Chatbot Market

9.4. Asia-Pacific Chatbot Market Snapshot

9.4.1. China Chatbot Market

9.4.2. India Chatbot Market

9.4.3. Japan Chatbot Market

9.4.4. Rest of Asia Pacific Chatbot Market

9.5. Latin America Chatbot Market Snapshot

9.5.1. Brazil Chatbot Market

9.5.2. Mexico Chatbot Market

9.6. Rest of The World Chatbot Market

Chapter 10. Competitive Intelligence

10.1. Top Market Strategies

10.2. Company Profiles

10.2.1. Amazon.com, INC.

10.2.1.1. Key Information

10.2.1.2. Overview

10.2.1.3. Financial (Subject to Data Availability)

10.2.1.4. Product Summary

10.2.1.5. Recent Developments

10.2.2. Artificial Solutions

10.2.3. Creative Virtual Ltd.

10.2.4. CX Company

10.2.5. Microsoft Corporation

10.2.6. IBM Corporation

10.2.7. Egain Corporation

10.2.8. Inbenta Technologies Inc.

Chapter 11. Research Process

11.1. Research Process

11.1.1. Data Mining

11.1.2. Analysis

11.1.3. Market Estimation

11.1.4. Validation

11.1.5. Publishing

11.2. Research Attributes

11.3. Research Assumption

TABLE 1. LIST OF SECONDARY SOURCES, USED IN THE STUDY OF GLOBAL CHATBOT MARKET

TABLE 2. LIST OF PRIMARY SOURCES, USED IN THE STUDY OF GLOBAL CHATBOT MARKET

TABLE 3. GLOBAL CHATBOT MARKET, REPORT SCOPE

TABLE 4. YEARS CONSIDERED FOR THE STUDY

TABLE 5. EXCHANGE RATES CONSIDERED

TABLE 6. GLOBAL CHATBOT MARKET ESTIMATES & FORECASTS BY REGION 2016-2026 (USD MILLION)

TABLE 7. GLOBAL CHATBOT MARKET ESTIMATES & FORECASTS BY TYPE 2016-2026 (USD MILLION)

TABLE 8. GLOBAL CHATBOT MARKET ESTIMATES & FORECASTS BY DEPLOYMENT MODEL 2016-2026 (USD MILLION)

TABLE 9. GLOBAL CHATBOT MARKET ESTIMATES & FORECASTS BY USAGE 2016-2026 (USD MILLION)

TABLE 10. GLOBAL CHATBOT MARKET ESTIMATES & FORECASTS BY END-USER 2016-2026 (USD MILLION)

TABLE 11. GLOBAL CHATBOT MARKET ESTIMATES & FORECASTS BY RAW MATERIAL 2016-2026 (USD MILLION)

TABLE 12. GLOBAL CHATBOT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 13. GLOBAL CHATBOT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 14. GLOBAL CHATBOT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 15. GLOBAL CHATBOT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 16. GLOBAL CHATBOT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 17. GLOBAL CHATBOT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 18. GLOBAL CHATBOT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 19. GLOBAL CHATBOT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 20. GLOBAL CHATBOT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 21. GLOBAL CHATBOT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 22. GLOBAL CHATBOT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 23. GLOBAL CHATBOT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 24. GLOBAL CHATBOT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 25. GLOBAL CHATBOT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 26. GLOBAL CHATBOT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 27. GLOBAL CHATBOT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 28. GLOBAL CHATBOT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 29. GLOBAL CHATBOT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 30. GLOBAL CHATBOT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 31. GLOBAL CHATBOT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 32. GLOBAL CHATBOT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 33. GLOBAL CHATBOT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 34. GLOBAL CHATBOT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 35. GLOBAL CHATBOT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 36. GLOBAL CHATBOT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 37. GLOBAL CHATBOT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 38. GLOBAL CHATBOT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 39. GLOBAL CHATBOT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 40. GLOBAL CHATBOT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 41. GLOBAL CHATBOT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 42. U.S. CHATBOT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 43. U.S. CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 44. U.S. CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 45. U.S. CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 46. U.S. CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 47. CANADA CHATBOT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 48. CANADA CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 49. CANADA CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 50. CANADA CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 51. CANADA CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 52. UK CHATBOT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 53. UK CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 54. UK CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 55. UK CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 56. UK CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 57. GERMANY CHATBOT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 58. GERMANY CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 59. GERMANY CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 60. GERMANY CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 61. GERMANY CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 62. ROE CHATBOT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 63. ROE CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 64. ROE CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 65. ROE CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 66. ROE CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 67. CHINA CHATBOT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 68. CHINA CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 69. CHINA CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 70. CHINA CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 71. CHINA CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 72. INDIA CHATBOT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 73. INDIA CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 74. INDIA CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 75. INDIA CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 76. INDIA CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 77. JAPAN CHATBOT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 78. JAPAN CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 79. JAPAN CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 80. JAPAN CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 81. JAPAN CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 82. ROAPAC CHATBOT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 83. ROAPAC CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 84. ROAPAC CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 85. ROAPAC CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 86. ROAPAC CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 87. BRAZIL CHATBOT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 88. BRAZIL CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 89. BRAZIL CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 90. BRAZIL CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 91. BRAZIL CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 92. MEXICO CHATBOT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 93. MEXICO CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 94. MEXICO CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 95. MEXICO CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 96. MEXICO CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 97. ROLA CHATBOT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 98. ROLA CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 99. ROLA CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 100. ROLA CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 101. ROLA CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 102. ROW CHATBOT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD MILLION)

TABLE 103. ROW CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 104. ROW CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 105. ROW CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

TABLE 106. ROW CHATBOT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD MILLION)

 
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