Cloud ITSM Market by Component (Solutions and Services), Organization Size (Large Enterprises and Small & Medium Enterprises), and Industry Vertical (IT & Telecommunication, BFSI, Healthcare, Manufacturing, Retail, Education, and Others): Global Opportunity Analysis and Industry Forecast, 2018–2026

1.1. Report description

1.2. Key benefits for stakeholders

1.3. Key market segments

1.4. Key market players

1.5. Research methodology

1.5.1. Secondary research

1.5.2. Primary research

1.5.3. Analyst tools & models

CHAPTER 2: EXECUTIVE SUMMARY

2.1. Key findings

2.1.1. Top impacting factors

2.1.2. Top investment pockets

2.2. CXO perspective

CHAPTER 3: MARKET OVERVIEW

3.1. Market definition and scope

3.2. Key forces shaping global CLOUD ITSM MARKET

3.3. Market evolution/industry roadmap

3.4. Case studies

3.4.1. Goodman Manufacturing Company, L.P.

3.4.2. Khan Bank

3.5. Market dynamics

3.5.1. Drivers

3.5.1.1. Increase in adoption of cloud-based technologies

3.5.1.2. Integration of AI-Enabled tools with ITSM solutions

3.5.2. Restraints

3.5.2.1. Security and privacy concerns for confidential data and business processes

3.5.3. Opportunities

3.5.3.1. Widespread adoption of BYOD trend and increasing mobile workforce

3.5.3.2. Growing demand among SMEs

CHAPTER 4: CLOUD ITSM MARKET, BY COMPONENT

4.1. Overview

4.2. Solutions

4.2.1. Key market trends, growth factors, and opportunities

4.2.2. Market size and forecast, by region

4.2.3. Market analysis, by country

4.3. Services

4.3.1. Key market trends, growth factors, and opportunities

4.3.2. Market size and forecast, by region

4.3.3. Market analysis, by country

CHAPTER 5: CLOUD ITSM MARKET, BY ORGANIZATION SIZE

5.1. Overview

5.2. Large organizations

5.2.1. Key market trends, growth factors, and opportunities

5.2.2. Market size and forecast, by region

5.2.3. Market analysis, by country

5.3. Small and medium organizations

5.3.1. Key market trends, growth factors, and opportunities

5.3.2. Market size and forecast, by region

5.3.3. Market analysis, by country

CHAPTER 6: CLOUD ITSM MARKET, BY INDUSTRY VERTICAL

6.1. Overview

6.2. IT & Telecommunication

6.2.1. Key market trends, growth factors, and opportunities

6.2.2. Market size and forecast, by region

6.2.3. Market analysis, by country

6.3. BFSI

6.3.1. Key market trends, growth factors, and opportunities

6.3.2. Market size and forecast, by region

6.3.3. Market analysis, by country

6.4. Healthcare

6.4.1. Key market trends, growth factors, and opportunities

6.4.2. Market size and forecast, by region

6.4.3. Market analysis, by country

6.5. Manufacturing

6.5.1. Key market trends, growth factors, and opportunities

6.5.2. Market size and forecast, by region

6.5.3. Market analysis, by country

6.6. Retail

6.6.1. Key market trends, growth factors, and opportunities

6.6.2. Market size and forecast, by region

6.6.3. Market analysis, by country

6.7. Education

6.7.1. Key market trends, growth factors, and opportunities

6.7.2. Market size and forecast, by region

6.7.3. Market analysis, by country

6.8. Others

6.8.1. Key market trends, growth factors, and opportunities

6.8.2. Market size and forecast, by region

6.8.3. Market analysis, by country

CHAPTER 7: GLOBAL CLOUD ITSM MARKET, BY REGION

7.1. Overview

7.1.1. Market size and forecast, by region

7.2. North America

7.2.1. Key market trends, growth factors and opportunities

7.2.2. Market size and forecast, by component

7.2.3. Market size and forecast, by organization size

7.2.4. Market size and forecast, by industry vertical

7.2.5. Market analysis, by country

7.2.5.1. U.S.

7.2.5.1.1. Market size and forecast, by Component

7.2.5.1.2. Market size and forecast, by organization size

7.2.5.1.3. Market size and forecast, by industry vertical

7.2.5.2. Canada

7.2.5.2.1. Market size and forecast, by component

7.2.5.2.2. Market size and forecast, by organization size

7.2.5.2.3. Market size and forecast, by industry vertical

7.3. Europe

7.3.1. Key market trends, growth factors and opportunities

7.3.2. Market size and forecast, by component

7.3.3. Market size and forecast, by organization size

7.3.4. Market size and forecast, by industry vertical

7.3.5. Market analysis, by country

7.3.5.1. UK

7.3.5.1.1. Market size and forecast, by Component

7.3.5.1.2. Market size and forecast, by organization size

7.3.5.1.3. Market size and forecast, by industry vertical

7.3.5.2. Germany

7.3.5.2.1. Market size and forecast, by Component

7.3.5.2.2. Market size and forecast, by organization size

7.3.5.2.3. Market size and forecast, by industry vertical

7.3.5.3. France

7.3.5.3.1. Market size and forecast, by component

7.3.5.3.2. Market size and forecast, by organization size

7.3.5.3.3. Market size and forecast, by industry vertical

7.3.5.4. Italy

7.3.5.4.1. Market size and forecast, by Component

7.3.5.4.2. Market size and forecast, by organization size

7.3.5.4.3. Market size and forecast, by industry vertical

7.3.5.5. Rest of Europe

7.3.5.5.1. Market size and forecast, by Component

7.3.5.5.2. Market size and forecast, by organization size

7.3.5.5.3. Market size and forecast, by industry vertical

7.4. Asia-Pacific

7.4.1. Key market trends, growth factors and opportunities

7.4.2. Market size and forecast, by component

7.4.3. Market size and forecast, by organization size

7.4.4. Market size and forecast, by industry vertical

7.4.5. Market analysis, by country

7.4.5.1. China

7.4.5.1.1. Market size and forecast, by component

7.4.5.1.2. Market size and forecast, by organization size

7.4.5.1.3. Market size and forecast, by industry vertical

7.4.5.2. India

7.4.5.2.1. Market size and forecast, by Component

7.4.5.2.2. Market size and forecast, by organization size

7.4.5.2.3. Market size and forecast, by industry vertical

7.4.5.3. Japan

7.4.5.3.1. Market size and forecast, by Component

7.4.5.3.2. Market size and forecast, by organization size

7.4.5.3.3. Market size and forecast, by industry vertical

7.4.5.4. Australia

7.4.5.4.1. Market size and forecast, by component

7.4.5.4.2. Market size and forecast, by organization size

7.4.5.4.3. Market size and forecast, by industry vertical

7.4.5.5. Rest of Asia-Pacific

7.4.5.5.1. Market size and forecast, by component

7.4.5.5.2. Market size and forecast, by organization size

7.4.5.5.3. Market size and forecast, by industry vertical

7.5. LAMEA

7.5.1. Key market trends, growth factors and opportunities

7.5.2. Market size and forecast, by component

7.5.3. Market size and forecast, by organization size

7.5.4. Market size and forecast, by industry vertical

7.5.5. Market analysis, by country

7.5.5.1. Latin America

7.5.5.1.1. Market size and forecast, by component

7.5.5.1.2. Market size and forecast, by organization size

7.5.5.1.3. Market size and forecast, by industry vertical

7.5.5.2. Middle East

7.5.5.2.1. Market size and forecast, by Component

7.5.5.2.2. Market size and forecast, by organization size

7.5.5.2.3. Market size and forecast, by industry vertical

7.5.5.3. Africa

7.5.5.3.1. Market size and forecast, by Component

7.5.5.3.2. Market size and forecast, by organization size

7.5.5.3.3. Market size and forecast, by industry vertical

CHAPTER 8: COMPETITIVE LANDSCAPE

8.1. Key Player Positioning

8.2. Top winning strategies

8.3. Competitive dashboard

8.4. Key developments

8.4.1. Partnership

8.4.2. Acquisition

8.4.3. Product development

8.4.4. Collaboration

8.4.5. Agreement

CHAPTER 9: COMPANY PROFILE

9.1. AXIOS SYSTEMS

9.1.1. Company overview

9.1.2. Key Executives

9.1.3. Company snapshot

9.1.4. Product portfolio

9.1.5. Key strategic moves and developments

9.2. BMC Software, Inc.

9.2.1. Company overview

9.2.2. Key Executives

9.2.3. Company snapshot

9.2.4. Product portfolio

9.2.5. Key strategic moves and developments

9.3. CA TECHNOLOGIES

9.3.1. Company overview

9.3.2. Key executives

9.3.3. Company snapshot

9.3.4. Product portfolio

9.3.5. Business performance

9.4. CHERWELL SOFTWARE

9.4.1. Company overview

9.4.2. Key executives

9.4.3. Company snapshot

9.4.4. Product portfolio

9.4.5. Key strategic moves and developments

9.5. CITRIX SYSTEMS, INC.

9.5.1. Company overview

9.5.2. Key executives

9.5.3. Company snapshot

9.5.4. Product portfolio

9.5.5. R&D expenditure

9.5.6. Business performance

9.5.7. Key strategic moves and developments

9.6. Hewlett Packard Enterprise Development LP

9.6.1. Company overview

9.6.2. Key executives

9.6.3. Company snapshot

9.6.4. Operating business segments

9.6.5. Product portfolio

9.6.6. R&D expenditure

9.6.7. Business performance

9.6.8. Key strategic moves and developments

9.7. IBM CORPORATION

9.7.1. Company overview

9.7.2. Key Executives

9.7.3. Company snapshot

9.7.4. Operating business segments

9.7.5. Product portfolio

9.7.6. R&D Expenditure

9.7.7. Business performance

9.7.8. Key strategic moves and developments

9.8. IVANTI

9.8.1. Company overview

9.8.2. Key Executives

9.8.3. Company snapshot

9.8.4. Product portfolio

9.8.5. Key strategic moves and developments

9.9. MICROSOFT CORPORATION

9.9.1. Company overview

9.9.2. Key executives

9.9.3. Company snapshot

9.9.4. Operating business segments

9.9.5. Product portfolio

9.9.6. R&D expenditure

9.9.7. Business performance

9.10. SERVICENOW

9.10.1. Company overview

9.10.2. Key executives

9.10.3. Company snapshot

9.10.4. Product portfolio

9.10.5. R&D Expenditure

9.10.6. Business performance

9.10.7. Key strategic moves and developments

TABLE 01. GLOBAL CLOUD ITSM MARKET, BY COMPONENT, 2018–20262018–2026 ($MILLION)

TABLE 02. CLOUD ITSM MARKET REVENUE FOR SOLUTIONS, BY REGION, 2018–2026 ($MILLION)

TABLE 03. CLOUD ITSM MARKET REVENUE FOR SERVICES, BY REGION, 2018–2026 ($MILLION)

TABLE 04. GLOBAL CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)

TABLE 05. CLOUD ITSM MARKET REVENUE FOR LARGE ORGANIZATIONS, BY REGION, 2018–2026 ($MILLION)

TABLE 06. GLOBAL CLOUD ITSM MARKET REVENUE FOR SMALL AND MEDIUM ORGANIZATIONS, BY REGION, 2018–2026 ($MILLION)

TABLE 07. GLOBAL CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 08. GLOBAL CLOUD ITSM MARKET REVENUE FOR IT & TELECOMMUNICATION, BY REGION 2018–2026 ($MILLION)

TABLE 09. GLOBAL CLOUD ITSM MARKET REVENUE FOR BFSI, BY REGION 2018–2026 ($MILLION)

TABLE 10. GLOBAL CLOUD ITSM MARKET REVENUE FOR HEALTHCARE, BY REGION 2018–2026 ($MILLION)

TABLE 11. GLOBAL CLOUD ITSM MARKET REVENUE FOR MANUFACTURING, BY REGION 2018–2026 ($MILLION)

TABLE 12. GLOBAL CLOUD ITSM MARKET REVENUE FOR RETAIL, BY REGION 2018–2026 ($MILLION)

TABLE 13. GLOBAL CLOUD ITSM MARKET REVENUE FOR EDUCATION, BY REGION 2018–2026 ($MILLION)

TABLE 14. GLOBAL CLOUD ITSM MARKET REVENUE FOR OTHERS, BY REGION 2018–2026 ($MILLION)

TABLE 15. GLOBAL CLOUD ITSM MARKET REVENUE, BY REGION, 2018–2026 ($MILLION)

TABLE 16. NORTH AMERICA CLOUD ITSM MARKET REVENUE, BY COMPONENT, 2018–2026 ($MILLION)

TABLE 17. NORTH AMERICA CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE 2018–2026 ($MILLION)

TABLE 18. NORTH AMERICA CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 19. NORTH AMERICA CLOUD ITSM MARKET REVENUE, BY COUNTRY, 2018–2026 ($MILLION)

TABLE 20. U.S. CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)

TABLE 21. U.S. CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)

TABLE 22. U.S. CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 23. CANADA CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)

TABLE 24. CANADA CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)

TABLE 25. CANADA CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 26. EUROPE CLOUD ITSM MARKET REVENUE, BY COMPONENT, 2018–2026 ($MILLION)

TABLE 27. EUROPE CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE 2018–2026 ($MILLION)

TABLE 28. EUROPE CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 29. EUROPE CLOUD ITSM MARKET REVENUE, BY COUNTRY, 2018–2026 ($MILLION)

TABLE 30. UK CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)

TABLE 31. UK CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)

TABLE 32. UK CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 33. GERMANY CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)

TABLE 34. GERMANY CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)

TABLE 35. GERMANY CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 36. FRANCE CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)

TABLE 37. FRANCE CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)

TABLE 38. FRANCE CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 39. ITALY CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)

TABLE 40. ITALY CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)

TABLE 41. ITALY CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 42. REST OF EUROPE CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)

TABLE 43. REST OF EUROPE CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)

TABLE 44. REST OF EUROPE CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 45. ASIA-PACIFIC CLOUD ITSM MARKET REVENUE, BY COMPONENT, 2018–2026 ($MILLION)

TABLE 46. ASIA-PACIFIC CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE 2018–2026 ($MILLION)

TABLE 47. ASIA-PACIFIC CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 48. ASIA-PACIFIC CLOUD ITSM MARKET REVENUE, BY COUNTRY, 2018–2026 ($MILLION)

TABLE 49. CHINA CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)

TABLE 50. CHINA CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)

TABLE 51. CHINA CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 52. INDIA CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)

TABLE 53. INDIA CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)

TABLE 54. INDIA CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 55. JAPAN CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)

TABLE 56. JAPAN CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)

TABLE 57. JAPAN CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 58. AUSTRALIA CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)

TABLE 59. AUSTRALIA CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)

TABLE 60. AUSTRALIA CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 61. REST OF ASIA-PACIFIC CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)

TABLE 62. REST OF ASIA-PACIFIC CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)

TABLE 63. REST OF ASIA-PACIFIC CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 64. LAMEA CLOUD ITSM MARKET REVENUE, BY COMPONENT, 2018–2026 ($MILLION)

TABLE 65. LAMEA CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE 2018–2026 ($MILLION)

TABLE 66. LAMEA CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 67. LAMEA CLOUD ITSM MARKET REVENUE, BY COUNTRY, 2018–2026 ($MILLION)

TABLE 68. LATIN AMERICA CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)

TABLE 69. LATIN AMERICA CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)

TABLE 70. LATIN AMERICA CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 71. MIDDLE EAST CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)

TABLE 72. MIDDLE EAST CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)

TABLE 73. MIDDLE EAST CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 74. AFRICA CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)

TABLE 75. AFRICA CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)

TABLE 76. AFRICA CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)

TABLE 77. KEY NEW PRODUCT LAUNCHES (2016-2019)

TABLE 78. PARTNERSHIP (2016-2019)

TABLE 79. ACQUISTION (2016-2019)

TABLE 80. PRODUCT DEVELOPMENT (2016-2019)

TABLE 81. COLLABORATION (2016-2019)

TABLE 82. AGREEMENT (2016-2019)

TABLE 83. AXIOS SYSTEMS: KEY EXECUTIVES

TABLE 84. AXIOS SYSTEMS: COMPANY SNAPSHOT

TABLE 85. AXIOS SYSTEMS: PRODUCT PORTFOLIO

TABLE 86. BMC SOFTWARE, INC.: KEY EXECUTIVES

TABLE 87. BMC SOFTWARE, INC.: COMPANY SNAPSHOT

TABLE 88. BMC SOFTWARE, INC.: PRODUCT PORTFOLIO

TABLE 89. CA TECHNOLOGIES : KEY EXECUTIVES

TABLE 90. CA TECHNOLOGIES : COMPANY SNAPSHOT

TABLE 91. CA TECHNOLOGIES : PRODUCT PORTFOLIO

TABLE 92. CHERWELL SOFTWARE, LLC.: KEY EXECUTIVES

TABLE 93. CHERWELL SOFTWARE, LLC.: COMPANY SNAPSHOT

TABLE 94. CHERWELL SOFTWARE, LLC.: PRODUCT PORTFOLIO

TABLE 95. CHERWELL SOFTWARE, LLC.: KEY EXECUTIVES

TABLE 96. CITRIX SYSTEMS, INC.: COMPANY SNAPSHOT

TABLE 97. CITRIX SYSTEMS, INC.: PRODUCT PORTFOLIO

TABLE 98. HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP: KEY EXECUTIVES

TABLE 99. HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP: COMPANY SNAPSHOT

TABLE 100. HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP: OPERATING SEGMENTS

TABLE 101. HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP: PRODUCT PORTFOLIO

TABLE 102. IBM CORPORATION: KEY EXECUTIVES

TABLE 103. IBM CORPORATION: COMPANY SNAPSHOT

TABLE 104. IBM CORPORATION: OPERATING SEGMENTS

TABLE 105. IBM CORPORATION: PRODUCT PORTFOLIO

TABLE 106. IVANTI: KEY EXECUTIVES

TABLE 107. IVANTI: COMPANY SNAPSHOT

TABLE 108. IVANTI: PRODUCT PORTFOLIO

TABLE 109. MICROSOFT CORPORATION : KEY EXECUTIVES

TABLE 110. MICROSOFT CORPORATION : COMPANY SNAPSHOT

TABLE 111. MICROSOFT CORPORATION : OPERATING SEGMENTS

TABLE 112. MICROSOFT CORPORATION : PRODUCT PORTFOLIO

TABLE 113. SERVICENOW: KEY EXECUTIVES

TABLE 114. SERVICENOW: COMPANY SNAPSHOT

TABLE 115. SERVICENOW: PRODUCT PORTFOLIO