Global Conversational Computing Platform Market - Industry Trends and Forecast to 2027
- DAT3384276
- 346 Pages
- November 2019
- ICT & Media
Market Segmentation
By Type (Solutions, Service), Technology (Natural Language Processing, Natural Language Understanding, Machine Learning and Deep Learning, Automated Speech Recognition), Deployment Type (Cloud, On-Premise), Application (Personal Assistance, Branding and Advertisement, Data Privacy and Compliance, Customer Engagement and Retention, Customer Support, Onboarding and Employee Engagement, Booking Travel Arrangements, Others), Vertical (Retail and Ecommerce, Banking, Financial Service and Insurance, Healthcare and Life Science, Telecom, Media and Entertainment, Travel and Hospitality, Others), Country (U.S., Canada, Mexico, Germany, Italy, U.K., France, Spain, Netherlands, Belgium, Switzerland, Turkey, Russia, Rest of Europe, Japan, China, India, South Korea, Australia, Singapore, Malaysia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific, Brazil, Argentina, Rest of South America, Saudi Arabia, UAE, South Africa, Egypt, Israel, Rest of Middle East and Africa).
Major growing sectors under the market segmentation are as follows:
• Increased adoption for customer service support
• Improved performance through advanced AI
Key Market Players
The key market players of global conversational computing platform market are:
• Alphabet Inc. (Google)
• IBM Corporation
• Microsoft
• Nuance Communications, Inc
• Tresm Labs
• Apexchat
• Artificial Solutions
• Conversica Inc
• Haptik Inc
• Rulai
• Cognizant
• PolyAI Ltd
• Avaamo
• SAP SE
• Cognigy GmbH
• Botpress Inc
• 42Chat
• Accenture
• Amazon.com, Inc.
• Oracle
• Omilia Natural Language Solutions Ltd
1 INTRODUCTION 39
1.1 OBJECTIVES OF THE STUDY 39
1.2 MARKET DEFINITION 39
1.3 OVERVIEW OF GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET 39
1.4 CURRENCY AND PRICING 41
1.5 LIMITATION 41
1.6 MARKETS COVERED 41
2 MARKET SEGMENTATION 46
2.1 MARKETS COVERED 46
2.2 GEOGRAPHICAL SCOPE 47
2.3 YEARS CONSIDERED FOR THE STUDY 48
2.4 DBMR TRIPOD DATA VALIDATION MODEL 49
2.5 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 52
2.6 DBMR MARKET POSITION GRID 53
2.7 DBMR VENDOR SHARE ANALYSIS 55
2.8 MULTIVARIATE MODELING 56
2.1 PRODUCT LIFELINE CURVE 56
2.2 SECONDARY SOURCES 57
2.3 ASSUMPTIONS 57
3 MARKET OVERVIEW 58
3.1 DRIVERS 60
3.1.1 INCREASED ADOPTION FOR CUSTOMER SERVICE SUPPORT 60
3.1.2 IMPROVED PERFORMANCE THROUGH ADVANCED AI 60
3.1.3 MAJOR ADOPTION BY DIFFERENT VERTICALS 61
3.2 RESTRAINT 62
3.2.1 LACK OF DATA PRIVACY 62
3.2.2 MULTI LANGUAGE BARRIER 63
3.3 OPPORTUNITIES 64
3.3.1 RISING DEMAND IN THE SMARTPHONE APPLICATION 64
3.3.2 ADOPTION IN ELECTRONIC GADGETS/PRODUCTS 65
3.3.3 TECHNOLOGICAL DEVELOPMENT IN CONVERSATIONAL COMPUTING PLATFORM 66
3.4 CHALLENGES 66
3.4.1 LACK OF EFFICIENCY 66
3.4.2 DEMAND FOR REAL-LIFE ASSISTANT 67
4 EXECUTIVE SUMMARY 68
4.1 EVOLUTION OF CONVERSATIONAL COMPUTING PLATFORM MARKET: 68
5 PREMIUM INSIGHTS 70
6 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE 71
6.1 OVERVIEW 72
6.2 SOLUTIONS 73
6.2.1 CHATBOT 73
6.2.2 TEXT ASSISTANT 73
6.2.3 VOICE ASSISTED 73
6.2.3.1 NATURAL LANGUAGE PROCESSING 74
6.2.3.2 NATURAL LANGUAGE UNDERSTANDING 74
6.2.3.3 MACHINE LEARNING AND DEEP LEARNING 74
6.2.3.4 AUTOMATED SPEECH RECOGNITION 74
6.3 SERVICE 75
6.3.1 TRAINING & CONSULTING 75
6.3.2 SYSTEM INTEGRATION AND DEPLOYMENT 75
6.3.3 SUPPORT & MAINTENANCE 75
7 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE 76
7.1 OVERVIEW 77
7.1.1 CLOUD 78
7.1.2 ON-PREMISE 78
8 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY 79
8.1 OVERVIEW 80
8.2 NATURAL LANGUAGE PROCESSING 81
8.3 NATURAL LANGUAGE UNDERSTANDING 81
8.4 MACHINE LEARNING AND DEEP LEARNING 82
8.5 AUTOMATED SPEECH RECOGNITION 82
9 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION 83
9.1 OVERVIEW 84
9.2 PERSONAL ASSISTANCE 85
9.3 BRANDING AND ADVERTISEMENT 86
9.4 DATA PRIVACY AND COMPLIANCE 86
9.5 CUSTOMER ENGAGEMENT AND RETENTION 87
9.6 CUSTOMER SUPPORT 87
9.7 ONBOARDING AND EMPLOYEE ENGAGEMENT 88
9.8 BOOKING TRAVEL ARRANGEMENTS 88
9.9 OTHERS 89
10 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL 90
10.1 OVERVIEW 91
10.2 RETAIL & ECOMMERCE 92
10.2.1 CHATBOT 93
10.2.2 TEXT ASSISTANT 93
10.2.3 VOICE ASSISTED 93
10.3 BANKING, FINANCIAL SERVICE AND INSURANCE 93
10.3.1 CHATBOT 94
10.3.2 TEXT ASSISTANT 94
10.3.3 VOICE ASSISTED 94
10.4 HEALTHCARE & LIFE SCIENCE 94
10.4.1 CHATBOT 95
10.4.2 TEXT ASSISTANT 95
10.4.3 VOICE ASSISTED 95
10.5 TELECOM 95
10.5.1 CHATBOT 96
10.5.2 TEXT ASSISTANT 96
10.5.3 VOICE ASSISTED 96
10.6 MEDIA & ENTERTAINMENT 97
10.6.1 CHATBOT 97
10.6.2 TEXT ASSISTANT 97
10.6.3 VOICE ASSISTED 97
10.7 TRAVEL & HOSPITALITY 98
10.7.1 CHATBOT 98
10.7.2 TEXT ASSISTANT 98
10.7.3 VOICE ASSISTED 98
10.8 OTHER 99
11 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY GEOGRAPHY 100
11.1 OVERVIEW 101
11.2 NORTH AMERICA 106
11.2.1 U.S. 114
11.2.2 CANADA 119
11.2.3 MEXICO 124
11.3 EUROPE 129
11.3.1 U.K. 137
11.3.2 GERMANY 142
11.3.3 FRANCE 147
11.3.4 ITALY 152
11.3.5 SPAIN 157
11.3.6 NETHERLANDS 162
11.3.7 SWITZERLAND 167
11.3.8 RUSSIA 172
11.3.9 BELGIUM 177
11.3.10 TURKEY 182
11.3.11 REST OF EUROPE 187
11.4 ASIA-PACIFIC 188
11.4.1 JAPAN 196
11.4.2 CHINA 201
11.4.3 SOUTH KOREA 206
11.4.4 INDIA 211
11.4.5 AUSTRALIA 216
11.4.6 SINGAPORE 221
11.4.7 MALAYSIA 226
11.4.8 THAILAND 231
11.4.9 PHILIPPINES 236
11.4.10 INDONESIA 241
11.4.11 REST OF ASIA-PACIFIC 246
11.5 SOUTH AMERICA 247
11.5.1 BRAZIL 255
11.5.2 ARGENTINA 260
11.5.3 REST OF SOUTH AMERICA 265
11.6 MIDDLE EAST & AFRICA 266
11.6.1 SAUDI ARABIA 274
11.6.2 U.A.E. 279
11.6.3 SOUTH AFRICA 284
11.6.4 EGYPT 289
11.6.5 ISRAEL 294
11.6.6 REST OF MIDDLE EAST & AFRICA 299
12 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, COMPANY LANDSCAPE 300
12.1 COMPANY SHARE ANALYSIS: GLOBAL 300
12.2 COMPANY SHARE ANALYSIS: NORTH AMERICA 301
12.3 COMPANY SHARE ANALYSIS: EUROPE 302
12.4 COMPANY SHARE ANALYSIS: ASIA-PACIFIC 303
13 COMPANY PROFILE 304
13.1 IBM CORPORATION 304
13.1.1 COMPANY SNAPSHOT 304
13.1.2 REVENUE ANALYSIS 304
13.1.3 COMPANY SHARE ANALYSIS 305
13.1.4 PRODUCT PORTFOLIO 305
13.1.5 RECENT DEVELOPMENTS 305
13.2 ALPHABET INC. 306
13.2.1 COMPANY SNAPSHOT 306
13.2.2 REVENUE ANALYSIS 306
13.2.3 COMPANY SHARE ANALYSIS 307
13.2.4 PRODUCT PORTFOLIO 307
13.2.5 RECENT DEVELOPMENTS 307
13.3 MICROSOFT 308
13.3.1 COMPANY SNAPSHOT 308
13.3.2 REVENUE ANALYSIS 308
13.3.3 COMPANY SHARE ANALYSIS 309
13.3.4 PRODUCT PORTFOLIO 309
13.3.5 RECENT DEVELOPMENT 309
13.4 AMAZON.COM, INC. 310
13.4.1 COMPANY SNAPSHOT 310
13.4.2 REVENUE ANALYSIS 310
13.4.3 COMPANY SHARE ANALYSIS 311
13.4.4 PRODUCT PORTFOLIO 311
13.4.5 RECENT DEVELOPMENT 311
13.5 ARTIFICIAL SOLUTIONS 312
13.5.1 COMPANY SNAPSHOT 312
13.5.2 REVENUE ANALYSIS 312
13.5.3 COMPANY SHARE ANALYSIS 313
13.5.4 PRODUCT PORTFOLIO 313
13.5.5 RECENT DEVELOPMENTS 314
13.6 ACCENTURE 315
13.6.1 COMPANY SNAPSHOT 315
13.6.2 REVENUE ANALYSIS 315
13.6.3 PRODUCT PORTFOLIO 316
13.6.4 RECENT DEVELOPMENTS 316
13.7 APEXCHAT 317
13.7.1 COMPANY SNAPSHOT 317
13.7.2 PRODUCT PORTFOLIO 317
13.7.3 RECENT DEVELOPMENT 317
13.8 AVAAMO 318
13.8.1 COMPANY SNAPSHOT 318
13.8.2 PRODUCT PORTFOLIO 318
13.8.3 RECENT DEVELOPMENTS 319
13.9 BOTPRESS, INC. 320
13.9.1 COMPANY SNAPSHOT 320
13.9.2 PRODUCT PORTFOLIO 320
13.9.3 RECENT DEVELOPMENT 320
13.10 COGNIZANT 321
13.10.1 COMPANY SNAPSHOT 321
13.10.2 REVENUE ANALYSIS 321
13.10.3 SERVICE PORTFOLIO 322
13.10.4 RECENT DEVELOPMENT 322
13.11 COGNIGY GMBH 323
13.11.1 COMPANY SNAPSHOT 323
13.11.2 PRODUCT PORTFOLIO 323
13.11.3 RECENT DEVELOPMENTS 324
13.12 CONVERSICA, INC. 325
13.12.1 COMPANY SNAPSHOT 325
13.12.2 PRODUCT PORTFOLIO 325
13.12.3 RECENT DEVELOPMENTS 326
13.13 HAPTIK, INC. 327
13.13.1 COMPANY SNAPSHOT 327
13.13.2 PRODUCT PORTFOLIO 327
13.13.3 RECENT DEVELOPMENTS 327
13.14 NUANCE COMMUNICATIONS, INC. 328
13.14.1 COMPANY SNAPSHOT 328
13.14.2 REVENUE ANALYSIS 328
13.14.3 PRODUCT PORTFOLIO 329
13.14.4 RECENT DEVELOPMENT 329
13.15 OMILIA NATURAL LANGUAGE SOLUTIONS LTD 330
13.15.1 COMPANY SNAPSHOT 330
13.15.2 PRODUCT PORTFOLIO 330
13.15.3 RECENT DEVELOPMENT 330
13.16 0RACLE 331
13.16.1 COMPANY SNAPSHOT 331
13.16.2 REVENUE ANALYSIS 331
13.16.3 SOLUTION PORTFOLIO 332
13.16.4 RECENT DEVELOPMENT 332
13.17 POLYAI LTD. 333
13.17.1 COMPANY SNAPSHOT 333
13.17.2 TECHNOLOGY PORTFOLIO 333
13.17.3 RECENT DEVELOPMENT 333
13.18 RULAI 334
13.18.1 COMPANY SNAPSHOT 334
13.18.2 PRODUCT PORTFOLIO 334
13.18.3 RECENT DEVELOPMENT 334
13.19 SAP SE 335
13.19.1 COMPANY SNAPSHOT 335
13.19.2 REVENUE ANALYSIS 335
13.19.3 PRODUCT PORTFOLIO 335
13.19.4 RECENT DEVELOPMENT 335
13.20 TRESM LABS 336
13.20.1 COMPANY SNAPSHOT 336
13.20.2 PRODUCT PORTFOLIO 336
13.20.3 RECENT DEVELOPMENT 336
13.21 42CHAT 337
13.21.1 COMPANY SNAPSHOT 337
13.21.2 PRODUCT PORTFOLIO 337
13.21.3 RECENT DEVELOPMENT 337
14 SWOT ANALYSIS 338
14.1 DATA BRIDGE MARKET RESEARCH ANALYSIS 341
15 CONCLUSION 342
16 QUESTIONNAIRE 343
17 RELATED REPORTS 346
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