ICT & Media

CIS Countries Speech Analytics Market to 2027 - Regional Analysis and Forecasts by Type (Solutions, and Service), Deployment Type (On-premise, and Cloud), End-user Industry (BFSI, Media & Entertainment, IT & Telecom, Healthcare & Life Science, Consumer Goods & Retail, and Others)

  • THE3276257
  • 135 Pages
  • September 2019
  • ICT & Media
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The CIS countries speech analytics market was valued at US$ 19.7 Mn in 2018 and is expected to reach US$ 26.5 Mn by 2027 with a CAGR growth rate of 3.4% in the forecast period from 2019 to 2027. The speech analytics market in CIS Countries is heavily skewed owing to significant impact of Russian’s technological capabilities and economic background. The other CIS countries amounted for almost one fifth of the regional market share in 2018. Factors such as limited demand from the other countries, moderate growth of technological and infrastructure has attributed in the region’s limited market share. However, from a growth perspective the region is anticipated to witness an impressive growth during the coming years.

Russia with leading market presence in numerous defense and industrial technologies along with strong presence in international market has boosted its capabilities in AI and NLP technologies. Subsequently, the country currently has selected number of CIS countries speech analytics market players with strong market related offerings. Moreover, the notable presence of globally and European presence companies also has facilitated the penetration of speech analytics solution in the country over the past few years. Further, among the Rest of CIS Countries such as Armenia, Ukraine, Kazakhstan, and Belarus are increasingly witnessing a surge in demand for technologically superior customer experience solutions. Moreover, the growing presence of numerous BFSI and industrial end-users across Rest of CIS counties is also fueling the growth for speech analytics market in these regions.

The CIS countries speech analytics market is segmented on type, deployment type, and end-user industry. Based on the type, the CIS countries speech analytics market is bifurcated into solutions and services. Based on deployment, the CIS countries speech analytics market is segmented into the cloud and on-premise. Solutions segment contributed a substantial share in the CIS countries speech analytics market. The speech analytics solutions are used across various industries for better customer engagement by offering real-time transcription, post-call speech analytics, predictive analytics, sentiment analysis, searchable recordings, and API access to allow for customization. Historically, these solutions are connected to contact center software, such as Nice System’s Nexidia Analytics and Genesys’ Interaction analytics. However, with the advancements in technology, the adoption of machine learning and natural language processing (NLP) has increased, and these technologies are integrated with speech analytics solutions to enhance the customer experience. The speech analytics solutions are deployed across industries for various purposes, such as call center monitoring and reporting; agent performance analysis and training; customer satisfaction and service quality analysis; automation of quality monitoring processes; crisis management; competition, market, and campaign feedback analysis; and identification of cross-sales opportunities.

Further, based on end-user industry, the BFSI segment is expected to dominate the CIS countries speech analytics market, followed by IT & telecom. The speech analytics in the IT & Telecom industry demands customer engagement model to offer digital and omnichannel customer care for satisfying the customer efficiently at reduced costs. The subscribers of the telecom companies are expecting a network which meet their needs along with innovative offers services. Therefore, telecommunication industries are highly investing in customer care services to solve and meet customer satisfaction by analyzing their behavior with the help of speech analytics solutions. Thus, the increasing demand from IT & telecom industry is fueling the growth of CIS countries speech analytics market.

Some of the key players operating in the CIS countries speech analytics market include Avaya INC., Clarabridge, Calabrio, Inc., CallMiner, Genesys, IBM Corporation, NICE Systems Ltd, Speech Technology Center Limited (STC), Verint Systems Inc., and ZOOM International, among others.

The overall CIS countries speech analytics market size has been derived using both primary and secondary source. The research process begins with exhaustive secondary research using internal and external sources to obtain qualitative and quantitative information related to the CIS countries speech analytics market. It also provides the overview and forecast for the CIS countries speech analytics market based on all the segmentation provided. Also, primary interviews were conducted with industry participants and commentators in order to validate data and analysis. The participants who typically take part in such a process include industry expert such as VPs, business development managers, market intelligence managers, and national sales managers, and external consultants such as valuation experts, research analysts, and key opinion leaders specializing in the speech analytics industry.

TABLE OF CONTENTS

1. Introduction

1.1 Scope of the Study

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

1.3.1 Speech Analytics Market - By Type

1.3.2 Speech Analytics Market - By Deployment Type

1.3.3 Speech Analytics Market - by End-user

1.3.4 Speech Analytics Market - By Geography

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. CIS Countries Speech Analytics - Market Landscape

4.1 Market Overview

4.2 PEST Analysis

4.2.1 CIS PEST Analysis

4.3 Ecosystem Analysis

4.4 Expert Opinion

5. CIS Countries Speech Analytics Market - Key Industry Dynamics

5.1 Key Market Drivers

5.1.1 Analytics driven call quality monitoring and associated versatile benefits

5.1.2 Limitation of conventional speech analytics solutions

5.2 Key Market Restraints

5.2.1 Lack of skilled NLP and AI professional

5.3 Key Market Opportunities

5.3.1 Offering accuracy driven platforms and focusing on culturally diverse demographic market

5.4 Future Trends

5.4.1 Predefined KPI driven speech analytics solution

5.5 Impact Analysis of Drivers and Restraints

6. CIS Countries Speech Analytics Market-Analysis

6.1 CIS Countries Speech Analytics Market Overview

6.2 CIS Countries Speech Analytics Market Forecast and Analysis

6.3 Market Positioning- Top Five Players

7. CIS Countries Speech Analytics Market - By Type

7.1 Overview

7.2 CIS Countries Speech Analytics Market Breakdown, By Type, 2018 & 2027

7.3 Solutions

7.3.1 Overview

7.3.2 CIS Countries Solutions Market Revenue and Forecast to 2027 (US$ Mn)

7.4 Services

7.4.1 Overview

7.4.2 CIS Countries Services Market Revenue and Forecast to 2027 (US$ Mn)

8. CIS Countries Speech Analytics Market - By Deployment Type

8.1 Overview

8.2 CIS Countries Speech Analytics Market Breakdown, By Deployment Type, 2018 & 2027

8.3 Cloud

8.3.1 Overview

8.3.2 CIS Countries Cloud Market Revenue and Forecast to 2027 (US$ Mn)

8.4 On-Premises

8.4.1 Overview

8.4.2 CIS Countries On-Premise Market Revenue and Forecast to 2027 (US$ Mn)

9. CIS Countries Speech Analytics Market Analysis - By End Users

9.1 Overview

9.2 CIS Countries Speech Analytics Market Breakdown, By End Users, 2018 & 2027

9.3 BFSI

9.3.1 Overview

9.3.2 CIS Countries BFSI Market Revenue and Forecasts to 2027 (US$ Mn)

9.4 Media and Entertainment

9.4.1 Overview

9.4.2 CIS Countries Media and Entertainment Market Revenue and Forecasts to 2027 (US$ Mn)

9.5 IT and Telecommunication

9.5.1 Overview

9.5.2 CIS Countries IT and Telecommunication Market Revenue and Forecasts to 2027 (US$ Mn)

9.6 Healthcare and Life Science

9.6.1 Overview

9.6.2 CIS Countries Healthcare and Life Science Market Revenue and Forecasts to 2027 (US$ Mn)

9.7 Consumer Goods and Retail

9.7.1 Overview

9.7.2 CIS Countries Consumer Goods and Retail Market Revenue and Forecasts to 2027 (US$ Mn)

9.8 Others

9.8.1 Overview

9.8.2 CIS Countries Others Market Revenue and Forecasts to 2027 (US$ Mn)

10. Speech Analytics Market - CIS Countries Analysis

10.1 Overview

10.2 CIS Countries

10.2.1 Overview

10.2.2 CIS Countries Speech Analytics Market Revenue and Forecast to 2027 (US$ Mn)

10.2.3 CIS Countries Speech Analytics Market Breakdown by Type

10.2.4 CIS Countries Speech Analytics Market Breakdown by Deployment Type

10.2.5 CIS Countries Speech Analytics Market Breakdown by End-user

10.2.6 CIS Countries Speech Analytics Market Breakdown, by Key Countries

10.2.6.1 Russia Speech Analytics Market Revenue and Forecast to 2027 (US$ Mn)

10.2.6.1.1 Russia Speech Analytics Market Breakdown by Type

10.2.6.1.2 Russia Speech Analytics Market Breakdown by Deployment Type

10.2.6.1.3 Russia Speech Analytics Market Breakdown by End-user

10.2.6.2 Rest of CIS Countries Speech Analytics Market Revenue and Forecast to 2027 (US$ Mn)

10.2.6.2.1 Rest of CIS Countries Speech Analytics Market Breakdown by Type

10.2.6.2.2 Rest of CIS Countries Speech Analytics Market Breakdown by Deployment Type

10.2.6.2.3 Rest of CIS Countries Speech Analytics Market Breakdown by End-user

11. Speech Analytics Market - Industry Landscape

11.1 Overview

11.2 Market Initiative

11.3 New Product Development

12. Company Profile

12.1 Avaya INC.

12.1.1 Key Facts

12.1.2 Business Description

12.1.3 Products and Services

12.1.4 Financial Overview

12.1.5 SWOT Analysis

12.1.6 Key Developments

12.2 Clarabridge

12.2.1 Key Facts

12.2.2 Business Description

12.2.3 Products and Services

12.2.4 Financial Overview

12.2.5 SWOT Analysis

12.2.6 Key Developments

12.3 Calabrio, Inc.

12.3.1 Key Facts

12.3.2 Business Description

12.3.3 Products and Services

12.3.4 Financial Overview

12.3.5 SWOT Analysis

12.3.6 Key Developments

12.4 CallMiner

12.4.1 Key Facts

12.4.2 Business Description

12.4.3 Products and Services

12.4.4 Financial Overview

12.4.5 SWOT Analysis

12.4.6 Key Developments

12.5 Genesys

12.5.1 Key Facts

12.5.2 Business Description

12.5.3 Products and Services

12.5.4 Financial Overview

12.5.5 SWOT Analysis

12.5.6 Key Developments

12.6 IBM Corporation

12.6.1 Key Facts

12.6.2 Business Description

12.6.3 Products and Services

12.6.4 Financial Overview

12.6.5 SWOT Analysis

12.6.6 Key Developments

12.7 NICE Systems Ltd.

12.7.1 Key Facts

12.7.2 Business Description

12.7.3 Products and Services

12.7.4 Financial Overview

12.7.5 SWOT Analysis

12.7.6 Key Developments

12.8 Speech Technology Center Limited (STC)

12.8.1 Key Facts

12.8.2 Business Description

12.8.3 Products and Services

12.8.4 Financial Overview

12.8.5 SWOT Analysis

12.8.6 Key Developments

12.9 Verint Systems Inc.

12.9.1 Key Facts

12.9.2 Business Description

12.9.3 Products and Services

12.9.4 Financial Overview

12.9.5 SWOT Analysis

12.9.6 Key Developments

12.10 ZOOM International

12.10.1 Key Facts

12.10.2 Business Description

12.10.3 Products and Services

12.10.4 Financial Overview

12.10.5 SWOT Analysis

12.10.6 Key Developments

13. Appendix

13.1 About The Insight Partners

13.2 Glossary

LIST OF TABLES

Table 1. CIS Countries Speech Analytics Market Revenue and Forecasts to 2027 (US$ Mn)

Table 2. CIS Countries Speech Analytics Market Revenue and Forecast to 2027 - By Type (US$ Mn)

Table 3. CIS Countries Speech Analytics Market Revenue and Forecast to 2027 - By Deployment Type (US$ Mn)

Table 4. CIS Countries Speech Analytics Market Revenue and Forecast to 2027 - by End-user (US$ Mn)

Table 5. Russia Speech Analytics Market Revenue and Forecast to 2027 - By Type (US$ Mn)

Table 6. Russia Speech Analytics Market Revenue and Forecast to 2027 - By Deployment Type (US$ Mn)

Table 7. Russia Speech Analytics Market Revenue and Forecast to 2027 - by End-user (US$ Mn)

Table 8. Rest of CIS Countries Speech Analytics Market Revenue and Forecast to 2027 - By Type (US$ Mn)

Table 9. Rest of CIS Countries Speech Analytics Market Revenue and Forecast to 2027 - By Deployment Type (US$ Mn)

Table 10. Rest of CIS Countries Speech Analytics Market Revenue and Forecast to 2027 - by End-user (US$ Mn)

Table 11. Glossary of Terms, CIS Countries Speech Analytics Market

 
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