CIS Countries Speech Analytics Market to 2027 - Regional Analysis and Forecasts by Type (Solutions, and Service), Deployment Type (On-premise, and Cloud), End-user Industry (BFSI, Media & Entertainment, IT & Telecom, Healthcare & Life Science, Consumer Goods & Retail, and Others)
- THE3276257
- 135 Pages
- September 2019
- ICT & Media
Russia with leading market presence in numerous defense and industrial technologies along with strong presence in international market has boosted its capabilities in AI and NLP technologies. Subsequently, the country currently has selected number of CIS countries speech analytics market players with strong market related offerings. Moreover, the notable presence of globally and European presence companies also has facilitated the penetration of speech analytics solution in the country over the past few years. Further, among the Rest of CIS Countries such as Armenia, Ukraine, Kazakhstan, and Belarus are increasingly witnessing a surge in demand for technologically superior customer experience solutions. Moreover, the growing presence of numerous BFSI and industrial end-users across Rest of CIS counties is also fueling the growth for speech analytics market in these regions.
The CIS countries speech analytics market is segmented on type, deployment type, and end-user industry. Based on the type, the CIS countries speech analytics market is bifurcated into solutions and services. Based on deployment, the CIS countries speech analytics market is segmented into the cloud and on-premise. Solutions segment contributed a substantial share in the CIS countries speech analytics market. The speech analytics solutions are used across various industries for better customer engagement by offering real-time transcription, post-call speech analytics, predictive analytics, sentiment analysis, searchable recordings, and API access to allow for customization. Historically, these solutions are connected to contact center software, such as Nice System’s Nexidia Analytics and Genesys’ Interaction analytics. However, with the advancements in technology, the adoption of machine learning and natural language processing (NLP) has increased, and these technologies are integrated with speech analytics solutions to enhance the customer experience. The speech analytics solutions are deployed across industries for various purposes, such as call center monitoring and reporting; agent performance analysis and training; customer satisfaction and service quality analysis; automation of quality monitoring processes; crisis management; competition, market, and campaign feedback analysis; and identification of cross-sales opportunities.
Further, based on end-user industry, the BFSI segment is expected to dominate the CIS countries speech analytics market, followed by IT & telecom. The speech analytics in the IT & Telecom industry demands customer engagement model to offer digital and omnichannel customer care for satisfying the customer efficiently at reduced costs. The subscribers of the telecom companies are expecting a network which meet their needs along with innovative offers services. Therefore, telecommunication industries are highly investing in customer care services to solve and meet customer satisfaction by analyzing their behavior with the help of speech analytics solutions. Thus, the increasing demand from IT & telecom industry is fueling the growth of CIS countries speech analytics market.
Some of the key players operating in the CIS countries speech analytics market include Avaya INC., Clarabridge, Calabrio, Inc., CallMiner, Genesys, IBM Corporation, NICE Systems Ltd, Speech Technology Center Limited (STC), Verint Systems Inc., and ZOOM International, among others.
The overall CIS countries speech analytics market size has been derived using both primary and secondary source. The research process begins with exhaustive secondary research using internal and external sources to obtain qualitative and quantitative information related to the CIS countries speech analytics market. It also provides the overview and forecast for the CIS countries speech analytics market based on all the segmentation provided. Also, primary interviews were conducted with industry participants and commentators in order to validate data and analysis. The participants who typically take part in such a process include industry expert such as VPs, business development managers, market intelligence managers, and national sales managers, and external consultants such as valuation experts, research analysts, and key opinion leaders specializing in the speech analytics industry.
1. Introduction
1.1 Scope of the Study
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
1.3.1 Speech Analytics Market - By Type
1.3.2 Speech Analytics Market - By Deployment Type
1.3.3 Speech Analytics Market - by End-user
1.3.4 Speech Analytics Market - By Geography
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. CIS Countries Speech Analytics - Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.2.1 CIS PEST Analysis
4.3 Ecosystem Analysis
4.4 Expert Opinion
5. CIS Countries Speech Analytics Market - Key Industry Dynamics
5.1 Key Market Drivers
5.1.1 Analytics driven call quality monitoring and associated versatile benefits
5.1.2 Limitation of conventional speech analytics solutions
5.2 Key Market Restraints
5.2.1 Lack of skilled NLP and AI professional
5.3 Key Market Opportunities
5.3.1 Offering accuracy driven platforms and focusing on culturally diverse demographic market
5.4 Future Trends
5.4.1 Predefined KPI driven speech analytics solution
5.5 Impact Analysis of Drivers and Restraints
6. CIS Countries Speech Analytics Market-Analysis
6.1 CIS Countries Speech Analytics Market Overview
6.2 CIS Countries Speech Analytics Market Forecast and Analysis
6.3 Market Positioning- Top Five Players
7. CIS Countries Speech Analytics Market - By Type
7.1 Overview
7.2 CIS Countries Speech Analytics Market Breakdown, By Type, 2018 & 2027
7.3 Solutions
7.3.1 Overview
7.3.2 CIS Countries Solutions Market Revenue and Forecast to 2027 (US$ Mn)
7.4 Services
7.4.1 Overview
7.4.2 CIS Countries Services Market Revenue and Forecast to 2027 (US$ Mn)
8. CIS Countries Speech Analytics Market - By Deployment Type
8.1 Overview
8.2 CIS Countries Speech Analytics Market Breakdown, By Deployment Type, 2018 & 2027
8.3 Cloud
8.3.1 Overview
8.3.2 CIS Countries Cloud Market Revenue and Forecast to 2027 (US$ Mn)
8.4 On-Premises
8.4.1 Overview
8.4.2 CIS Countries On-Premise Market Revenue and Forecast to 2027 (US$ Mn)
9. CIS Countries Speech Analytics Market Analysis - By End Users
9.1 Overview
9.2 CIS Countries Speech Analytics Market Breakdown, By End Users, 2018 & 2027
9.3 BFSI
9.3.1 Overview
9.3.2 CIS Countries BFSI Market Revenue and Forecasts to 2027 (US$ Mn)
9.4 Media and Entertainment
9.4.1 Overview
9.4.2 CIS Countries Media and Entertainment Market Revenue and Forecasts to 2027 (US$ Mn)
9.5 IT and Telecommunication
9.5.1 Overview
9.5.2 CIS Countries IT and Telecommunication Market Revenue and Forecasts to 2027 (US$ Mn)
9.6 Healthcare and Life Science
9.6.1 Overview
9.6.2 CIS Countries Healthcare and Life Science Market Revenue and Forecasts to 2027 (US$ Mn)
9.7 Consumer Goods and Retail
9.7.1 Overview
9.7.2 CIS Countries Consumer Goods and Retail Market Revenue and Forecasts to 2027 (US$ Mn)
9.8 Others
9.8.1 Overview
9.8.2 CIS Countries Others Market Revenue and Forecasts to 2027 (US$ Mn)
10. Speech Analytics Market - CIS Countries Analysis
10.1 Overview
10.2 CIS Countries
10.2.1 Overview
10.2.2 CIS Countries Speech Analytics Market Revenue and Forecast to 2027 (US$ Mn)
10.2.3 CIS Countries Speech Analytics Market Breakdown by Type
10.2.4 CIS Countries Speech Analytics Market Breakdown by Deployment Type
10.2.5 CIS Countries Speech Analytics Market Breakdown by End-user
10.2.6 CIS Countries Speech Analytics Market Breakdown, by Key Countries
10.2.6.1 Russia Speech Analytics Market Revenue and Forecast to 2027 (US$ Mn)
10.2.6.1.1 Russia Speech Analytics Market Breakdown by Type
10.2.6.1.2 Russia Speech Analytics Market Breakdown by Deployment Type
10.2.6.1.3 Russia Speech Analytics Market Breakdown by End-user
10.2.6.2 Rest of CIS Countries Speech Analytics Market Revenue and Forecast to 2027 (US$ Mn)
10.2.6.2.1 Rest of CIS Countries Speech Analytics Market Breakdown by Type
10.2.6.2.2 Rest of CIS Countries Speech Analytics Market Breakdown by Deployment Type
10.2.6.2.3 Rest of CIS Countries Speech Analytics Market Breakdown by End-user
11. Speech Analytics Market - Industry Landscape
11.1 Overview
11.2 Market Initiative
11.3 New Product Development
12. Company Profile
12.1 Avaya INC.
12.1.1 Key Facts
12.1.2 Business Description
12.1.3 Products and Services
12.1.4 Financial Overview
12.1.5 SWOT Analysis
12.1.6 Key Developments
12.2 Clarabridge
12.2.1 Key Facts
12.2.2 Business Description
12.2.3 Products and Services
12.2.4 Financial Overview
12.2.5 SWOT Analysis
12.2.6 Key Developments
12.3 Calabrio, Inc.
12.3.1 Key Facts
12.3.2 Business Description
12.3.3 Products and Services
12.3.4 Financial Overview
12.3.5 SWOT Analysis
12.3.6 Key Developments
12.4 CallMiner
12.4.1 Key Facts
12.4.2 Business Description
12.4.3 Products and Services
12.4.4 Financial Overview
12.4.5 SWOT Analysis
12.4.6 Key Developments
12.5 Genesys
12.5.1 Key Facts
12.5.2 Business Description
12.5.3 Products and Services
12.5.4 Financial Overview
12.5.5 SWOT Analysis
12.5.6 Key Developments
12.6 IBM Corporation
12.6.1 Key Facts
12.6.2 Business Description
12.6.3 Products and Services
12.6.4 Financial Overview
12.6.5 SWOT Analysis
12.6.6 Key Developments
12.7 NICE Systems Ltd.
12.7.1 Key Facts
12.7.2 Business Description
12.7.3 Products and Services
12.7.4 Financial Overview
12.7.5 SWOT Analysis
12.7.6 Key Developments
12.8 Speech Technology Center Limited (STC)
12.8.1 Key Facts
12.8.2 Business Description
12.8.3 Products and Services
12.8.4 Financial Overview
12.8.5 SWOT Analysis
12.8.6 Key Developments
12.9 Verint Systems Inc.
12.9.1 Key Facts
12.9.2 Business Description
12.9.3 Products and Services
12.9.4 Financial Overview
12.9.5 SWOT Analysis
12.9.6 Key Developments
12.10 ZOOM International
12.10.1 Key Facts
12.10.2 Business Description
12.10.3 Products and Services
12.10.4 Financial Overview
12.10.5 SWOT Analysis
12.10.6 Key Developments
13. Appendix
13.1 About The Insight Partners
13.2 Glossary
Table 1. CIS Countries Speech Analytics Market Revenue and Forecasts to 2027 (US$ Mn)
Table 2. CIS Countries Speech Analytics Market Revenue and Forecast to 2027 - By Type (US$ Mn)
Table 3. CIS Countries Speech Analytics Market Revenue and Forecast to 2027 - By Deployment Type (US$ Mn)
Table 4. CIS Countries Speech Analytics Market Revenue and Forecast to 2027 - by End-user (US$ Mn)
Table 5. Russia Speech Analytics Market Revenue and Forecast to 2027 - By Type (US$ Mn)
Table 6. Russia Speech Analytics Market Revenue and Forecast to 2027 - By Deployment Type (US$ Mn)
Table 7. Russia Speech Analytics Market Revenue and Forecast to 2027 - by End-user (US$ Mn)
Table 8. Rest of CIS Countries Speech Analytics Market Revenue and Forecast to 2027 - By Type (US$ Mn)
Table 9. Rest of CIS Countries Speech Analytics Market Revenue and Forecast to 2027 - By Deployment Type (US$ Mn)
Table 10. Rest of CIS Countries Speech Analytics Market Revenue and Forecast to 2027 - by End-user (US$ Mn)
Table 11. Glossary of Terms, CIS Countries Speech Analytics Market
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