ICT & Media

Tech Support Landscape: U.S. Trends and Outlook

  • PAR3246992
  • 60 Pages
  • January 2018
  • ICT & Media
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The growing complexities of modern connected lifestyles and the emergence of IoT products and services have changed the technical support needs of broadband households. This report examines the ways in which support strategies are evolving to proactively and efficiently address the issues created by adoption of new and emerging connected devices face. It focuses on measures that ensure consumers experience the promise of their devices and avert the challenges that come with increasing technical complexity. The report also includes a five-year forecast of the support needs generated by emerging connected devices in the U.S.
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