The key factors driving the growth of the CRM market include better relationships with customers that often lead to an increase in sales, global competence and improving cost efficiencies. Given the fact that these drivers are accelerating the growth of the CRM market, there are also certain bottlenecks that might prove to be a hindrance in preventing firms from adopting a CRM solution. The expected growth rate and revenue over the coming 5 years from this market is quite high. Also, the investment in this sector is significantly high as compared to other IT services, thereby clearly indicating that the revenues that will be generated from this market are expected to be huge. The market is dominated by private players with most of them being foreign companies. But, with the market growing more and more, players with new solutions are coming up. With new trends of mobile and social CRM gaining importance and the concept of KYC gaining in significance, the CRM market is expected to boom over the coming decade.
Macro Economic Indicators
Slide 2: GDP at Factor Cost: Quarterly (2010-11, 2011-12, 2012-13, 2013-14), Inflation Rate: Monthly (July 2013 - Dec 2013)
Slide 3: Gross Fiscal Deficit: Monthly (Feb 2013 - Jul 2013), Exchange Rate: Half Yearly (Aug 2013 - Jan 2014)
Slide 4: Lending Rate: Annual (2008-09 - 2011-12), Trade Balance: Annual (2009-10 - 2012-13), FDI: Annual (2009-10 - 2012-13)
Introduction
Slide 5: Introduction
Slide 6: Basic CRM Framework
Slide 7: CRM Adoption Process
Market Overview
Slide 8: CRM Market Global - Overview, Market Size & Growth (2013e, 2014e, 2015e, 2016e, 2017e, 2018e), Global CRM Market - Leading Continents, Global CRM Market - Leading Sectors
Slide 9: Revenue from CRM Submarket - Global Scenario (2009-16e)
Slide 10: CRM Market India - Overview, Market Size & Growth (2013e, 2014e, 2015e, 2016e, 2017e, 2018e)
Slide 11: Leading CRM Systems in India
Types, Modules & Features
Slide 12: Types of CRM
Slide 13: CRM System Integrators and CRM Independent Software Vendors
Slide 14: CRM Modules
Slide 15-16: Features of an Ideal CRM
CRM Use in SMBs
Slide 17-19: CRM Adoption - SMBs
CRM Selection Criteria
Slide 20-21: CRM Selection Criteria
Drivers & Challenges
Slide 22: Drivers & Challenges - Summary
Slide 23-24: Drivers
Slide 25: Challenges
Key Trends
Slide 26: Summary
Slide 27-35: Trends
Scope of CRM in Key Sectors
Slide 36: Scope of CRM in Key Sectors
Slide 37-38: Major CRM Users - India
Slide 39-45: Case Studies
Competitive Landscape
Slide 46: Porter's Five Forces Analysis
Slide 47-49: Competitive Benchmarking
Slide 50-53: Major Public Players
Slide 54-108: Major Private Players
Strategic Recommendations
Slide 109-110: Strategic Recommendations
Appendix
Slide 111: Appendix
Slide 112: Sources of Information
Similar Reports
The netbook sales in India have been growing strongly with major demand from the home segment. Personal computer market is expected to grow as the economy is recovering from the recession. The newest addition to this consumer product group is notebooks and netbooks. However, it has been seen that there is no clear demarcation between inexpensive notebook and netbook as an upgraded version of a net...
- Publish Date: January 18, 2011
- $950
The Online Movie Rental market in India is at a nascent stage. The market is estimated at INR 601 mn in 2008 and shows huge potential due to a large untapped consumer base. The changing perceptions of people towards entertainment along with a rise in their disposable income and internet usage have driven the market. The report begins with a market overview section that provides an insight into t...
- Publish Date: March 7, 2011
- $950
Local search market in India is a common platform for advertising used by business entities. It has an offline and an online category. Local search space provides a platform to the small and medium scale enterprises to advertise with regards to their products and services through local search engines and print directories such as yellow pages. The report begins with the market overview section wh...
- Publish Date: June 27, 2011
- $950
