ICT & Media

Asia Pacific Cloud PBX Market to 2027 - Regional Analysis and Forecasts by Enterprise Size (Large Enterprise and SMEs); by End-User (IT & Telecom, BFSI, Healthcare, Retail, Manufacturing, and Others)

  • THE3217007
  • 125 Pages
  • June 2019
  • ICT & Media
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The Asia-Pacific cloud PBX market accounted for US$ 1.10 Bn in 2018 and is expected to grow at a CAGR of 18.7% over the forecast period 2018–2027, to account for US$ 5.07 Bn in 2027. Factors including the growing demand for effective communication and reduced operational costs are driving the growth of Asia-Pacific cloud PBX market. The cloud PBX lays the foundation for technological advancements in organizations by synchronizing a wide range of communication and collaborations tools; also, they enable the organizations to integrate with their critical business applications at a broader level. With the help of unification of numerous locations amid a business firm, for instance, the unification of itinerant workers under a single congregated network, the IP telephony offers flexible and advanced features for the communication process.

Since the cloud PBX market entered its growth phase there was a drastic increase in the migration rate of the companies from traditionally on-premise PBX to cloud-based PBX, but, the major challenge faced by these companies then was to integrate the technology into their existing environment. Because of the service gap amid the market, there were several instances of inefficient deployment of cloud PBX. However, in the later years as the adoption of integration services and migration strategies streamlined, the businesses gained confidence regarding their seamless transition to internet telephony (VoIP). This VoIP capitalizes entirely on the benefits provided by the cloud PBX without compromising on values of already existing technology investments. The expansion in migration strategy not only amplified the cloud PBX deployment but also mitigate the potential of technical issues related to the implementation of technology.

The Asia-Pacific cloud PBX market is fragmented with the presence of several industries, and the competitive dynamics in the cloud PBX market is expected to change during the upcoming years. In addition to this, various initiatives are undertaken by the governmental bodies to accelerate the Asia-Pacific cloud PBX market further. For instance, the governments of most of the economies in the Asia Pacific region are focusing on the developments of the cloud industry. To this, the Malaysian government supports the development of data centers under the guidance of Multimedia Development Corporation (MDeC). Also, the government of Singapore constructed a data center hub/park in the country called Tanjong Kling, for multinational companies to set their headquarters as well as data centers there. Furthermore, the “Digital India” initiative started by the government of India has led to accelerating IT shift in the country, thus, positively affecting the growth of cloud technology. This growth in cloud technology adoption would enable enterprises to adopt advanced cloud-based software systems. The initiatives taken by state governing organizations across the region is expected to drive the adoption of cloud technology, which in turn would elevate the Asia-Pacific cloud PBX market.

The cloud PBX market by end-user is segmented into IT & telecom, BFSI, healthcare, retail, manufacturing, and others. The Banking and Financial Services (BFSI) companies across the globe have been facing aggressive competition and persistent pressures to meet the increasing demand for enlightening operational efficiency and make the most of enterprise the benefits. Amidst the several operational costs, costly long distance call charges within branches and offices account for a major portion. In the meantime, the BFSI companies are also looking into the new potential methods to improve and accomplish client relationships efficiently. Rising demand for a user-friendly and feature-rich telephone system enhancing customer experience is expected to fuel the growth of cloud PBX in the BFSI sector.

The overall Asia-Pacific cloud PBX market size has been derived using both primary and secondary source. The research process begins with exhaustive secondary research using internal and external sources to obtain qualitative and quantitative information related to the Asia-Pacific cloud PBX market. It also provides an overview and forecast for the Asia-Pacific cloud PBX market based on all the segmentation provided for the Asia-Pacific region. Also, primary interviews were conducted with industry participants and commentators to validate data and analysis. The participants who typically take part in such a process include industry expert such as VPs, business development managers, market intelligence managers, and national sales managers, and external consultants such as valuation experts, research analysts, and key opinion leaders specializing in the Asia-Pacific cloud PBX industry. Some of the players present in cloud PBX market are 3CX, INC, 8x8, Inc., AT&T INC, Avaya, Cisco System, Inc., Comcast Corporation, Microsoft Corporation, RingCentral, Inc., CenturyLink, Inc., Voyce Ltd., among others.

TABLE OF CONTENTS

PART 1. Introduction

1.1 Scope of the Study

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

1.3.1 Asia-Pacific Cloud PBX Market – By Enterprise Size

1.3.2 Asia-Pacific Cloud PBX Market – By End-User

1.3.3 Asia-Pacific Cloud PBX Market – By Country

PART 2. Key Takeaways

PART 3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

PART 4. Asia-Pacific Cloud PBX Market Landscape

4.1 Market overview

4.2 PEST Analysis

4.2.1 Asia Pacific PEST Analysis

4.3 Ecosystem Analysis

PART 5. Cloud PBX Market – key industry dynamics

5.1 Driver

5.1.1 Growing demand for effective communication in enterprises

5.1.2 Reduced operational costs is driving its adoption of cloud PBX

5.2 Restraints

5.2.1 Increasing cybercrimes and growing security concerns

5.3 Opportunity:

5.3.1 Roll-out of 5G to provide growth benefits to cloud PBX operators

5.4 Future Trends:

5.4.1 Availability of integration support and migration strategies are the key trend in the cloud PBX Market

5.5 Impact Analysis

PART 6. Asia-Pacific Cloud PBX Market Analysis

6.1 Asia-pacific Cloud PBX Market Overview

6.2 Asia-Pacific Cloud PBX Market Forecast and Analysis

PART 7. Asia-Pacific Cloud PBX Market Revenue and Forecasts to 2027 –Enterprise size

7.1 Overview

7.2 Enterprise Size Market Forecasts and Analysis

7.3 SMEs

7.3.1 Overview

7.3.2 SMEs Market Forecasts and Analysis

7.4 Large Enterprises

7.4.1 Overview

7.4.2 Large Enterprises Market Forecasts and Analysis

PART 8. Asia-Pacific Cloud PBX Market Revenue and Forecasts to 2027 – by End-user

8.1 Overview

8.2 End-user Market Forecasts and Analysis

8.3 IT & Telecom

8.3.1 Overview

8.3.2 IT & Telecom Market Forecasts and Analysis

8.4 BFSI

8.4.1 Overview

8.4.2 BFSI Market Forecasts and Analysis

8.5 Healthcare

8.5.1 Overview

8.5.2 Healthcare Market Forecasts and Analysis

8.6 Retail

8.6.1 Overview

8.6.2 Retail Market Forecasts and Analysis

8.7 Manufacturing

8.7.1 Overview

8.7.2 Manufacturing Market Forecasts and Analysis

8.8 Others

8.8.1 Overview

8.8.2 Others Market Forecasts and Analysis

PART 9. Asia-Pacific Cloud PBX Market – Country Analysis

9.1 Overview

9.1.1 Asia Pacific Cloud PBX Market Breakdown by Enterprise Size

9.1.1.1 China Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)

9.1.1.1.1 China Cloud PBX Market Breakdown by Enterprise Size

9.1.1.1.2 China Cloud PBX Market Breakdown by End-user

9.1.1.2 Japan Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)

9.1.1.2.1 Japan Cloud PBX Market Breakdown by Enterprise Size

9.1.1.2.2 Japan Cloud PBX Market Breakdown by End-user

9.1.1.3 South Korea Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)

9.1.1.3.1 South Korea Cloud PBX Market Breakdown by Enterprise Size

9.1.1.3.2 South Korea Cloud PBX Market Breakdown by End-user

9.1.1.4 India Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)

9.1.1.4.1 India Cloud PBX Market Breakdown by Enterprise Size

9.1.1.4.2 India Cloud PBX Market Breakdown by End-user

9.1.1.5 Australia Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)

9.1.1.5.1 Australia Cloud PBX Market Breakdown by Enterprise Size

9.1.1.5.2 Australia Cloud PBX Market Breakdown by End-user

9.1.1.6 Rest of APAC Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)

9.1.1.6.1 Rest of APAC Cloud PBX Market Breakdown by Enterprise Size

9.1.1.6.2 Rest of APAC Cloud PBX Market Breakdown by End-user

PART 10. Industry Landscape

10.1 Market Initiative

10.2 New Development

PART 11. Company Profile

11.1 3cx, Inc.

11.1.1 Key Facts

11.1.2 Business Description

11.1.3 Products and Services

11.1.4 Financial Overview

11.1.5 SWOT Analysis

11.1.6 Key Developments

11.2 8x8, Inc.

11.2.1 Key Facts

11.2.2 Business Description

11.2.3 Products and Services

11.2.4 Financial Overview

11.2.5 SWOT Analysis

11.2.6 Key Developments

11.3 AT&T Inc.

11.3.1 Key Facts

11.3.2 Business Description

11.3.3 Product and Services

11.3.4 Financial Overview

11.3.5 SWOT Analysis

11.3.6 Key Developments

11.4 Avaya Inc.

11.4.1 Key Facts

11.4.2 Business Description

11.4.3 Products and Services

11.4.4 Financial Overview

11.4.5 SWOT Analysis

11.4.6 Key Developments

11.5 CenturyLink, Inc.

11.5.1 Key Facts

11.5.2 Business Description

11.5.3 Products and Services

11.5.4 Financial Overview

11.5.5 SWOT Analysis

11.5.6 Key Developments

11.6 Cisco Systems, Inc.

11.6.1 Key Facts

11.6.2 Business Description

11.6.3 Products and Services

11.6.4 Financial Overview

11.6.5 SWOT Analysis

11.6.6 Key Developments

11.7 Comcast Corporation

11.7.1 Key Facts

11.7.2 Business Description

11.7.3 Products and Services

11.7.4 Financial Overview

11.7.5 SWOT Analysis

11.7.6 Key Developments

11.8 Microsoft Corporation

11.8.1 Key Facts

11.8.2 Business Description

11.8.3 Products and Services

11.8.4 Financial Overview

11.8.5 SWOT Analysis

11.8.6 Key Developments

11.9 RingCentral, Inc.

11.9.1 Key Facts

11.9.2 Business Description

11.9.3 Products and Services

11.9.4 Financial Overview

11.9.5 SWOT Analysis

11.9.6 Key Developments

11.10 Voyced Ltd.

11.10.1 Key Facts

11.10.2 Business Description

11.10.3 Products and Services

11.10.4 Financial Overview

11.10.5 SWOT Analysis

11.10.6 Key Developments

PART 12. Appendix

12.1 About The Insight Partners

12.2 Glossary

LIST OF TABLES

TABLE 1. Asia-Pacific Cloud PBX Market Revenue and Forecasts to 2027 (US$ Mn)

TABLE 2. Asia-Pacific Cloud PBX Market Revenue and Forecasts, Breakdown By Enterprise Size, to 2027 (US$ Mn)

TABLE 3. Asia-Pacific Cloud PBX Market Revenue and Forecasts, Breakdown By end-user, to 2027 (US$ Mn)

TABLE 4. Asia-Pacific Cloud PBX Market Revenue and Forecasts, By Key Countries, to 2027 (US$ Mn)

TABLE 5. China Cloud PBX Market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)

TABLE 6. China Cloud PBX Market Revenue and Forecasts to 2027 – By End-user (US$ Mn)

TABLE 7. Japan Cloud PBX Market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)

TABLE 8. Japan Cloud PBX Market Revenue and Forecasts to 2027 – By End-user (US$ Mn)

TABLE 9. South Korea Cloud PBX Market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)

TABLE 10. South Korea Cloud PBX Market Revenue and Forecasts to 2027 – By End-user (US$ Mn)

TABLE 11. India Cloud PBX Market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)

TABLE 12. India Cloud PBX Market Revenue and Forecasts to 2027 – By end-user (US$ Mn)

TABLE 13. Australia Cloud PBX Market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)

TABLE 14. Australia Cloud PBX Market Revenue and Forecasts to 2027 – By End-user (US$ Mn)

TABLE 15. Rest of APAC Cloud PBX Market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)

TABLE 16. Rest of APAC Cloud PBX Market Revenue and Forecasts to 2027 – By End-user (US$ Mn)

TABLE 17. Glossary of Terms, Cloud PBX Market

 
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