Healthcare

Healthcare BPO Services Market to 2025 - Global Analysis and Forecasts by Payer Service (Claims Administration, Billing, Member Management, Provider Management, Fraud Management, and Others); Provider Service (Medical Billing, Medical Coding, Finance & Accounts, and Others); Pharmaceutical Service (Research & Development, Manufacturing, Sales &

  • THE3206871
  • 171 Pages
  • November 2018
  • Healthcare
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The global healthcare BPO services is expected to reach US$ 68,198.3 Mn in 2025 from US$ 35,818.9 in 2017. The market is estimated to grow with a CAGR of 8.6% from 2018-2025.

Constant changes in government regulations, mounting pressure on healthcare providers to reduce healthcare costs, rising consolidation in the healthcare BPO industry, the market is expected to witness a significant growth over the forecast years. However, hidden costs of outsourcing and dearth of skilled professionals and researchers can pose major challenges for the growth of global healthcare BPO services market. On the other hand, outsourcing teleradiology services through BPO is expected to be one of the prevalent trend in the global healthcare BPO services market in the years to come.

The healthcare BPO services market as per the payer service is segmented into claims administration, billing, member management, provider management, fraud management, and others. In 2017, the claims administration segment held a largest market share of 61.2% of the healthcare BPO services, by payer service. This segment is also expected to dominate the market in 2025. This is primarily attributed to the increasing demand for faster, error-free processing and payments, and a better overall customer experience is increasing. The paper claims or traditional claim administration procedures are time consuming and the Healthcare BPO enables the payers to save time and money, and provide better services to their clients by increasing efficiencies throughout the entire claims lifecycle from claims intake to final payment. On the other hand, fraud management is expected to be the fastest growing payer service in the global healthcare BPO services market.

The provider service segment of the healthcare BPO services market includes medical billing, finance and accounts, medical coding and others. Medical billing segment is anticipated to grow at a CAGR of 10.8% during the forecast period. The healthcare BPO offer medical billing services in order to ease the process of billing and the healthcare organizations also gain insight about their cash flow. Thus the medical billing segment in the healthcare BPO market is expected to boost the growth of this market.

Some of the major primary and secondary sources included in the report healthcare BPO services market are Chilean Economic Development Agency, American College of Radiology, Organization for Economic Co-operation and Development, United Nations, Abu Dhabi Systems & Information Centre, Pharmaceutical Research and Manufacturers Association, India BPO Promotion Scheme, European Union, Food and Drug Administration and more.

TABLE OF CONTENTS

1. INTRODUCTION 20

1.1 SCOPE OF THE STUDY 20

1.2 THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE 20

2. GLOBAL HEALTHCARE BPO SERVICES - KEY TAKEAWAYS 22

3. GLOBAL HEALTHCARE BPO SERVICES - MARKET LANDSCAPE 25

3.1 OVERVIEW 25

3.2 MARKET SEGMENTATION 25

3.2.1 Global Healthcare BPO Services - By Payer Service 26

3.2.2 Global Healthcare BPO Services - By Provider Service 26

3.2.3 Global Healthcare BPO Services - By Pharmaceutical Service 27

3.2.4 Global Healthcare BPO Services - By Geography 27

3.3 PEST ANALYSIS 28

3.3.1 North America - PEST Analysis 28

3.3.2 Europe - PEST Analysis 30

3.3.3 Asia Pacific - PEST Analysis 32

3.3.4 Middle East and Africa (MEA) - PEST Analysis 34

3.3.5 South and Central America - PEST Analysis 36

4. GLOBAL HEALTHCARE BPO SERVICES MARKET - KEY MARKET DYNAMICS 38

4.1 KEY MARKET DRIVERS 38

4.1.1 Constant Changes in Government Regulations 38

4.1.2 Mounting Pressure on Healthcare Providers to Reduce Healthcare Costs 38

4.1.3 Rising Consolidation in the Healthcare BPO Industry 39

4.2 KEY MARKET RESTRAINTS 40

4.2.1 Dearth Of Skilled Professionals 40

4.2.2 Hidden Costs of Outsourcing 40

4.3 KEY MARKET OPPORTUNITY 41

4.3.1 Services Leading with Automation and Analytics 41

4.4 FUTURE TREND 41

4.4.1 Outsourcing Teleradiology Services 41

5. HEALTHCARE BPO SERVICES - GLOBAL ANALYSIS 43

5.1 GLOBAL HEALTHCARE BPO SERVICES REVENUE FORECASTS AND ANALYSIS (US$ MN) 43

5.2 GLOBAL HEALTHCARE BPO SERVICES, BY GEOGRAPHY - FORECASTS AND ANALYSIS 44

5.3 PROMINENT PLAYERS 45

5.4 PERFORMANCE OF KEY PLAYERS 45

5.4.1 Accenture 45

5.4.2 IBM 46

5.5 EXPERT OPINIONS 46

6. GLOBAL HEALTHCARE BPO MARKET ANALYSIS - BY PAYER SERVICE 47

6.1 OVERVIEW 47

6.2 CLAIMS ADMINISTRATION MARKET 48

6.2.1 Overview 48

6.2.2 Global Claims Administration Market Revenue and Forecasts to 2025 (US$ Mn) 48

6.3 BILLING MARKET 49

6.3.1 Overview 49

6.3.2 Global Billing Market Revenue and Forecasts to 2025 (US$ Mn) 49

6.4 MEMBER MANAGEMENT MARKET 50

6.4.1 Overview 50

6.4.2 Global Member Management Market Revenue and Forecasts to 2025 (US$ Mn) 50

6.5 PROVIDER MANAGEMENT MARKET 51

6.5.1 Overview 51

6.5.2 Global Provider Management Market Revenue and Forecasts to 2025 (US$ Mn) 51

6.6 FRAUD MANAGEMENT MARKET 52

6.6.1 Overview 52

6.6.2 Global Fraud Management Market Revenue and Forecasts to 2025 (US$ Mn) 52

6.7 OTHERS MARKET 52

6.7.1 Overview 52

6.7.2 Global Others Market Revenue and Forecasts to 2025 (US$ Mn) 53

7. GLOBAL HEALTHCARE BPO MARKET ANALYSIS - BY PROVIDER SERVICE 54

7.1 OVERVIEW 54

7.2 MEDICAL BILLING MARKET 55

7.2.1 Overview 55

7.2.2 Global Medical Billing Market Revenue and Forecasts to 2025 (US$ Mn) 55

7.3 MEDICAL CODING MARKET 56

7.3.1 Overview 56

7.3.2 Global Medical Coding Market Revenue and Forecasts to 2025 (US$ Mn) 56

7.4 FINANCE & ACCOUNTS MARKET 57

7.4.1 Overview 57

7.5 OTHERS MARKET 58

7.5.1 Overview 58

8. GLOBAL HEALTHCARE BPO MARKET ANALYSIS- BY PHARMACEUTICAL SERVICE 59

8.1 OVERVIEW 59

8.2 GLOBAL HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE 2017 & 2025 (%) 59

8.3 RESEARCH & DEVELOPMENT MARKET 60

8.3.1 Overview 60

8.3.2 Global Research & Development Market Revenue And Forecasts To 2025 (US$ Mn) 60

8.4 MANUFACTURING MARKET 61

8.4.1 Overview 61

8.4.2 Global Manufacturing Market Revenue And Forecasts To 2025 (US$ Mn) 61

8.5 SALES & MARKETING MARKET 62

8.5.1 Overview 62

8.5.2 Global Sales & Marketing Market Revenue And Forecasts To 2025 (US$ Mn) 62

8.6 SUPPLY CHAIN & LOGISTICS MARKET 63

8.6.1 Overview 63

8.6.2 Global Supply Chain & Logistics Market Revenue And Forecasts To 2025 (US$ Mn) 63

8.7 OTHERS MARKET 64

8.7.1 Overview 64

8.7.2 Global Others Market Revenue And Forecasts To 2025 (US$ Mn) 64

9. NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 65

9.1 OVERVIEW 65

9.2 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 66

9.3 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS, BY PAYER SERVICE (US$ MN) 66

9.4 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS, BY PROVIDER SERVICE (US$ MN) 66

9.5 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS, BY PHARMACEUTICAL SERVICE (US$ MN) 67

9.6 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025, BY COUNTRY (%) 68

9.7 US HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 69

9.7.1 US Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 69

9.7.2 US Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 70

9.7.3 US Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 70

9.7.4 US Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 71

9.8 CANADA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 72

9.8.1 Canada Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 72

9.8.2 Canada Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 73

9.8.3 Canada Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 73

9.8.4 Canada Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 73

9.9 MEXICO HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 75

9.9.1 Mexico Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 75

9.9.2 Mexico Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 76

9.9.3 Mexico Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 76

9.9.4 Mexico Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 76

10. EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 78

10.1 OVERVIEW 78

10.2 EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 79

10.3 EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PAYER SERVICE (US$ MN) 79

10.4 EUROPE HEALTHCARE BPO SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY PROVIDER SERVICE (US$ MN) 80

10.5 EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PHARMACEUTICAL SERVICE (US$ MN) 80

10.6 EUROPE HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 80

10.7 GERMANY HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 82

10.7.1 Germany Healthcare BPO services Revenue And Forecasts to 2025 (US$ Mn) 82

10.7.2 Germany Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 83

10.7.3 Germany Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 83

10.7.4 Germany Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 84

10.8 UK HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 85

10.8.1 UK Healthcare BPO services Revenue And Forecasts to 2025 (US$ Mn) 85

10.8.2 UK Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 86

10.8.3 UK Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 86

10.8.4 UK Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 86

10.9 FRANCE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 88

10.9.1 France Healthcare BPO Services Revenue and Forecasts to 2025 (US$ Mn) 88

10.9.2 France Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 89

10.9.3 France Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 89

10.9.4 France Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 89

11. ASIA PACIFIC HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 91

11.1 OVERVIEW 91

11.2 ASIA PACIFIC HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 92

11.3 ASIA PACIFIC HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025, BY PAYER SERVICE (US$ MN) 92

11.3.1 Asia Pacific Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 92

11.3.2 Asia Pacific Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 93

11.3.3 Asia Pacific Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 93

11.4 ASIA PACIFIC HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025, BY COUNTRY (US$ MN) 93

11.5 JAPAN HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 95

11.5.1 Japan Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 95

11.5.2 Japan Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 95

11.5.3 Japan Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 96

11.5.4 Japan Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 96

11.6 CHINA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 96

11.6.1 China Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 97

11.6.2 China Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 97

11.6.3 China Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 98

11.6.4 China Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 98

11.7 INDIA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 99

11.7.1 India Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 99

11.7.2 India Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 99

11.7.3 India Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 100

11.7.4 India Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 100

11.8 SOUTHEAST ASIA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 100

11.8.1 Southeast Asia Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 101

11.8.2 Southeast Asia Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 101

11.8.3 Southeast Asia Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 102

11.8.4 Southeast Asia Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 102

12. MIDDLE EAST & AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 103

12.1 OVERVIEW 103

12.2 MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 104

12.3 MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PAYER SERVICE (US$ MN) 104

12.4 MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY PROVIDER SERVICE (US$ MN) 105

12.5 MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PHARMACEUTICAL SERVICE (US$ MN) 105

SOURCE: THE INSIGHT PARTNERSMIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 105

12.6 U.A.E. HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 107

12.6.1 U.A.E. Healthcare BPO services Revenue And Forecasts to 2025 (US$ Mn) 107

12.6.2 UAE Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 108

12.6.3 UAE Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 108

12.6.4 UAE Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 109

12.7 SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 110

12.7.1 Saudi Arabia Healthcare BPO Services Revenue And Forecasts to 2025 (US$ Mn) 110

12.7.2 Saudi Arabia Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 111

12.7.3 Saudi Arabia Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 111

12.7.4 Saudi Arabia Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 112

12.8 SOUTH AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 113

12.8.1 South Africa Healthcare BPO Services Revenue And Forecasts to 2025 (US$ Mn) 113

12.8.2 South Africa Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 114

12.8.3 South Africa Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 114

12.8.4 South Africa Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 115

13. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 116

13.1 OVERVIEW 116

13.2 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 117

13.3 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PAYER SERVICE (US$ MN) 118

13.4 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY PROVIDER SERVICE (US$ MN) 118

13.5 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PHARMACEUTICAL SERVICE (US$ MN) 119

13.6 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 119

13.7 BRAZIL HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 120

13.7.1 Brazil Healthcare BPO services Revenue And Forecasts to 2025 (US$ Mn) 120

13.7.2 Brazil Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 121

13.7.3 Brazil Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 121

13.7.4 Brazil Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 122

14. HEALTHCARE BPO SERVICES MARKET -KEY COMPANY PROFILES 123

14.1 MAGELLAN SOLUTIONS 123

14.1.1 Key Facts 123

14.1.2 Business Description 123

14.1.3 Financial Information 123

14.1.4 Service Portfolio 123

14.1.5 SWOT Analysis 124

14.1.6 Key Developments 124

14.2 OMEGA HEALTHCARE 125

14.2.1 Key Facts 125

14.2.2 Business Description 125

14.2.3 Financial Information 125

14.2.4 Service Portfolio 126

14.2.5 SWOT Analysis 126

14.2.6 Key Developments 126

14.3 CAPGEMINI 127

14.3.1 Key Facts 127

14.3.2 Business Description 127

14.3.3 Financial Overview 128

14.3.4 Service Portfolio 128

14.3.5 SWOT Analysis 129

14.3.6 Key Developments 129

14.4 GENPACT 130

14.4.1 Key Facts 130

14.4.2 Business Description 130

14.4.3 Financial Overview 131

14.4.4 Service Portfolio 131

14.4.5 SWOT Analysis 131

14.4.6 Key Developments 132

14.5 COGNIZANT 133

14.5.1 Key Facts 133

14.5.2 Business Description 133

14.5.3 Financial Information 134

14.5.4 Service Portfolio 134

14.5.5 SWOT Analysis 136

14.5.6 Key Developments 136

14.6 ACCENTURE 139

14.6.1 Key Facts 139

14.6.2 Business Description 139

14.6.3 Financial Information 140

14.6.4 Service Portfolio 140

14.6.5 SWOT Analysis 141

14.6.6 Key Developments 141

14.7 WNS (HOLDINGS) LTD 143

14.7.1 Key Facts 143

14.7.2 Business Description 143

14.7.3 Financial Information 144

14.7.4 Service Portfolio 144

14.7.5 SWOT Analysis 145

14.7.6 Key Developments 145

15. APPENDIX 147

15.1 ABOUT THE INSIGHT PARTNERS 147

15.2 GLOSSARY OF TERMS 147

15.3 METHODOLOGY 149

15.4 COVERAGE 150

15.5 SECONDARY RESEARCH 151

15.6 PRIMARY RESEARCH 151

LIST OF TABLES

TABLE 1. R&D INVESTMENTS BY MAJOR PHARMACEUTICAL COMPANIES 41

TABLE 2. R&D INVESTMENTS BY PHRMA MEMBER COMPANIES,2016 41

TABLE 3. MEDICINES IN DEVELOPMENT FOR NON-COMMUNICABLE DISEASES (NCDS) 42

TABLE 4. NUMBER OF RESGISTERED STUDIES FOR CLINICAL TRIALS 42

TABLE 5. RANK OF GLOBAL CROS IN 2016 43

TABLE 6. CONSOLIDATION ACROSS THE CRO INDUSTRY 46

TABLE 7. NORTH AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 63

TABLE 8. NORTH AMERICA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 64

TABLE 9. NORTH AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 64

TABLE 10. US: R&D INVESTMENTS BY PHARMACEUTICAL COMPANIES, (2015-2016) 65

TABLE 11. US HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 66

TABLE 12. US EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 67

TABLE 13. US HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 67

TABLE 14. CANADA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 69

TABLE 15. CANADA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 69

TABLE 16. CANADA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 69

TABLE 17. MEXICO HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 71

TABLE 18. MEXICO EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 71

TABLE 19. MEXICO HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 71

TABLE 20. EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 73

TABLE 21. EUROPE EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 74

TABLE 22. EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 74

TABLE 23. GERMANY HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 76

TABLE 24. GERMANY EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 76

TABLE 25. GERMANY HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 77

TABLE 26. UK HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 79

TABLE 27. UK EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 79

TABLE 28. UK HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 79

TABLE 29. FRANCE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 81

TABLE 30. FRANCE EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 81

TABLE 31. FRANCE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 81

TABLE 32. ASIA PACIFIC HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 83

TABLE 33. ASIA PACIFIC EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 84

TABLE 34. ASIA PACIFIC HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$ MN) 84

TABLE 35. CHINA: MAJOR GLOBAL PHARMACEUTICAL COMPANIES BY R&D INVESTMENTS, 2013 86

TABLE 36. CHINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 87

TABLE 37. CHINA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 88

TABLE 38. CHINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 88

TABLE 39. JAPAN HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 90

TABLE 40. JAPAN HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 90

TABLE 41. JAPAN HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 90

TABLE 42. INDIA: R&D SPENDING OF PHARMACEUTICAL COMPANIES (2010 & 2017) 91

TABLE 43. INDIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 92

TABLE 44. INDIA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 93

TABLE 45. INDIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 93

TABLE 46. MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 95

TABLE 47. MIDDLE EAST AND AFRICA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 96

TABLE 48. MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 96

TABLE 49. UAE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 99

TABLE 50. UAE EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 99

TABLE 51. UAE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 99

TABLE 52. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 101

TABLE 53. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 101

TABLE 54. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 101

TABLE 55. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 103

TABLE 56. SAUDI ARABIA EARLY PHASE DEVELOPMENT MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 103

TABLE 57. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 103

TABLE 58. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 105

TABLE 59. SOUTH AND CENTRAL AMERICA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 106

TABLE 60. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 106

TABLE 61. BRAZIL HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 108

TABLE 62. BRAZIL EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 108

TABLE 63. BRAZIL HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 108

TABLE 64. ARGENTINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 110

TABLE 65. ARGENTINA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 110

TABLE 66. ARGENTINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 110

TABLE 67. RECENT MERGER & ACQUISITIONS IN THE HEALTHCARE BPO SERVICES 113

TABLE 68. RECENT COLLABORATIONS IN THE HEALTHCARE BPO SERVICES 114

TABLE 69. RECENT PARTNERSHIPS IN THE HEALTHCARE BPO SERVICES 115

TABLE 70. RECENT ALLIANCES IN THE HEALTHCARE BPO SERVICES 116

TABLE 71. RECENT AGREEMENT & JOINT VENTURE IN THE HEALTHCARE BPO SERVICES 117

TABLE 72. RECENT LAUNCHES IN THE HEALTHCARE BPO SERVICES 119

TABLE 73. RECENT EXPANSIONS & RELOCATION IN THE HEALTHCARE BPO SERVICES 120

TABLE 74. ENHANCEMENTS IN THE HEALTHCARE BPO SERVICES 121

TABLE 75. GLOSSARY OF TERMS, HEALTHCARE BPO SERVICES 162

LIST OF FIGURES

FIGURE 1. ASIA PACIFIC HEALTHCARE BPO SERVICES, REVENUE (US$ MN), BY GEOGRAPHY 2018 & 2025 25

FIGURE 2. GLOBAL HEALTHCARE BPO SERVICES BY TYPE, MARKET SHARE (%), 2017 26

FIGURE 3. GLOBAL EARLY PHASE DEVELOPMENT MARKET BY TYPE, MARKET SHARE (%), 2017 26

FIGURE 4. GLOBAL HEALTHCARE BPO SERVICES BY END USER, MARKET SHARE (%), 2017 27

FIGURE 5. HEALTHCARE BPO SERVICES SEGMENTATION 28

FIGURE 6. CONTRACT RESEARCH ORGANIZATION (CRO) SEGMENTATION, BY REGION 29

FIGURE 7. NORTH AMERICA PEST ANALYSIS 31

FIGURE 8. EUROPE PEST ANALYSIS 33

FIGURE 9. ASIA PACIFIC PEST ANALYSIS 35

FIGURE 10. MIDDLE EAST AND AFRICA (MEA) PEST ANALYSIS 37

FIGURE 11. SOUTH AND CENTRAL AMERICA PEST ANALYSIS 39

FIGURE 12. NUMBER OF APPROVALS FOR NDA & BLA (2005 TO 2016) 44

FIGURE 13. CRO MARKET IMPACT ANALYSIS OF DRIVER AND RESTRAINTS 46

FIGURE 14. GLOBAL HEALTHCARE BPO SERVICES - REVENUE FORECASTS AND ANALYSIS - 2017- 2025 (US$ MN) 47

FIGURE 15. GLOBAL HEALTHCARE BPO SERVICES - BY GEOGRAPHY FORECASTS AND ANALYSIS - 2017- 2025 48

FIGURE 16. GLOBAL HEALTHCARE BPO SERVICES - MARKET SHARE ANALYSIS, 2017 (%) 49

FIGURE 17. GLOBAL HEALTHCARE BPO SERVICES BREAKDOWN, BY TYPE 2017 & 2025 (%) 51

FIGURE 18. GLOBAL EARLY PHASE SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 52

FIGURE 19. GLOBAL DRUG DISCOVERY SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 53

FIGURE 20. GLOBAL PRE-CLINICAL TRIAL SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 54

FIGURE 21. GLOBAL CLINICAL RESEARCH SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 56

FIGURE 22. GLOBAL LABORATORY SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 57

FIGURE 23. GLOBAL POST-APPROVAL SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 58

FIGURE 24. GLOBAL HEALTHCARE BPO SERVICES SHARE, BY END USER 2017 & 2025 (%) 59

FIGURE 25. GLOBAL PHARMACEUTICAL AND BIOTECHNOLOGY COMPANIES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 60

FIGURE 26. GLOBAL MEDICAL DEVICE COMPANIES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 61

FIGURE 27. NORTH AMERICA HEALTHCARE BPO SERVICES SHARE OVERVIEW, BY COUNTRY (2017) 62

FIGURE 28. NORTH AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 63

FIGURE 29. NORTH AMERICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 64

FIGURE 30. US HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 66

FIGURE 31. CANADA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 68

FIGURE 32. MEXICO HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 70

FIGURE 33. EUROPE HEALTHCARE BPO SERVICES SHARE OVERVIEW, BY COUNTRY (2017) (%) 72

FIGURE 34. EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 73

FIGURE 35. EUROPE HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 74

FIGURE 36. GERMANY HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 75

FIGURE 37. UK HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 78

FIGURE 38. FRANCE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 80

FIGURE 39. ASIA PACIFIC HEALTHCARE BPO SERVICES OVERVIEW, BY COUNTRY (2017) 82

FIGURE 40. ASIA PACIFIC HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 83

FIGURE 41. ASIA PACIFIC HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 85

FIGURE 42. CHINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 87

FIGURE 43. JAPAN HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 89

FIGURE 44. INDIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 92

FIGURE 45. MIDDLE EAST & AFRICA HEALTHCARE BPO SERVICES SHARE OVERVIEW, BY COUNTRY (2017) 94

FIGURE 46. MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 95

FIGURE 47. MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 97

FIGURE 48. U.A.E. HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 98

FIGURE 49. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 100

FIGURE 50. SOUTH AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 102

FIGURE 51. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES OVERVIEW, BY COUNTRY (2017) 104

FIGURE 52. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 105

FIGURE 53. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 106

FIGURE 54. BRAZIL HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 107

FIGURE 55. ARGENTINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 109

FIGURE 56. GROWTH STRATEGIES IN THE HEALTHCARE BPO SERVICES, 2015-2018 111

FIGURE 57. INORGANIC GROWTH STRATEGIES IN THE HEALTHCARE BPO SERVICES, 2015-2018 112

FIGURE 58. ORGANIC GROWTH STRATEGIES IN THE HEALTHCARE BPO SERVICES, 2015-2018 118

 
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