Global Speech Analytics Market
- MAR2978646
- 187 Pages
- May 2018
- ICT & Media
Call centre agents have access to the databases where data of existing customers are stored. When an existing customer calls, the calls are speech processed to find out if there are any deviations from the existing profiles. The processed speech is also checked for indicators of inappropriate language, profanity or the word “supervisor”. If none of these deviations are present, the speech is normal for the consumer. Also, pitch and intensity of the call are analysed by measuring the call's energy level across a voice spectrum. The calls are diverted to the supervisor if any abnormalities in the calls are detected, and then the new data is recorded and stored in the database for future use.
End-users
The end users of the Global Speech Analytics Marketmainly include the Infrastructural Dealers, Solution Providers, Call Centres, Vendors,Service Providers, Military, Aviation, Healthcare, and Financial Markets.
Market Dynamics
The market for Global Speech Analytics is currently booming due to the advancement of technology and growing concern towards customer satisfaction. It is expected to grow at the rate of 29.6% CAGR and be worth around 2.23 Billion USD by the end of 2021. The high potential of this market is attracting investors who are interested in funding vendors and start-ups which provide speech-based solutions. Also, prominent agencies such as the CIA (Central Intelligence Agency) are funding the companies which use Speech Analytics to track suspicious activities and foreign invasions. Government Agencies are also supporting this technology to promote innovation in various fields such as Healthcare and Military where inspections can be recorded via voice input.
Market Segmentation
The Global Speech Analytics Market is segmented into the following categories:
1. Type -Solutions such as Query Tools, Analysis, Reporting Tools, Dash Boards, Speech Engine, Indexing, and Services.
2. Deployment - On-premise and Cloud-Based.
3. Organization Size - The organization size includes Large, Medium, and Small Enterprises.
Regional/Geographic Analysis
North America captures the largest market share, and in terms of CAGR, Latin America is growing at the fastest rate. Real-Time Speech Analytics and Cloud-based Speech Analytics are the latest trends in the market which are further boosting the Speech Analytics Market. Also, due to the increasing adoption of cloud-based services and growing economic development in Asia-Pacific Region, Speech Analytics Market is increasingly capturing this region.
Key Players
The major players in this field areGenesys Telecommunication Laboratories, Verint Systems, Inc. (U.S.), Inc. (U.S.), NICE Systems Ltd.( Israel), Callminer, Inc. (U.S.), HP Enterprise (U.S.), Avaya, Inc.(U.S.), Calabridge, Inc.(U.S.),Calabrio, Inc.(US), Castel communications LLC (U.S.) and Aspect Software Inc.(U.S.) among others.
Report Contents:
> Market segments
> Market Drivers, Restraints and Opportunities
> Market Size & Forecast 2016 to 2022
> Supply & Demand Value Chain
> Market - Current Trends
> Competition & Major Companies
> Technology and R&D Status
> Porters Five Force Analysis
> Strategic and Critical Success Factor Analysis of Key Players
Regional Analysis:
> North America
>> US and Canada
> Latin America
>> Mexico, Brazil, Argentina and Rest of Latin America
> Western Europe
>> EU5 (Germany, France, Italy, Spain, U.K.)
>> Nordic Countries (Denmark, Finland, Norway, and Sweden)
>> Benelux (Belgium, The Netherlands, and Luxembourg)
>> Rest of Western Europe
> Eastern Europe
>> Russia
>> Poland
>> Rest of Eastern Europe
> Asia Pacific
>> China
>> India
>> Japan
>> Australia and New Zealand
>> Rest of Asia Pacific
> Middle East and Africa
>> GCC countries (Saudi Arabia, Oman, Qatar, Bahrain, UAE and Kuwait)
>> South Africa
>> North Africa
>> Rest of Middle East and Africa
This report is an elaborate aggregation of primary inputs from industry experts and participants across the supply chain. It provides details on market segmentation which is derived from several product mapping exercises, macroeconomic parameters and other qualitative and quantitative insights. The impact of all such factors is delivered across multiple market segments and geographies.
Report Highlights:
> Detailed Historical Overview (Market Origins, Product Launch Timeline, etc.)
> Consumer and Pricing Analysis
> Market dynamics of the industry
> Market Segmentation
> Estimated Market Sizing in terms of volume and value
> Recent trends in Market and impact
> Research Status and Technology Overview
> Extensive Industry Structure Coverage
1.1. Market Definition
1.2. Market Taxonomy
2. Research Methodology
3. Assumptions and Acronyms
4. Executive Summary
5. Consumer Analysis
5.1. Consumer Profile (Demographic, Geographic, etc.)
5.2. Consumer Motivation
5.3. Procurement Process
5.4. Frequency of Buying
6. Historical Overview (Market Origins, Product Launch Timeline, etc.)
7. Pricing Analysis
8. Market Dynamics
8.1. Macroeconomic Factors
8.2. Drivers
8.2.1. Supply Side
8.2.2. Demand Side
8.3. Restraints
8.4. Opportunities
9. R&D Status and Technology Overview
10. Global Speech Analytics Market Analysis, By Type
10.1. Introduction
10.2. Prominent Trends
10.3. Regulatory Guidelines
10.4. Market Size and Analysis, By Type
10.4.1. Real Time Speech Analytics
10.4.2. Historical Speech Analytics
10.5. Market Share Analysis and YoY Growth Rates, By Type
11. Global Speech Analytics Market Analysis, By Tools
11.1. Introduction
11.2. Prominent Trends
11.3. Regulatory Guidelines
11.4. Market Size and Analysis, By Tools
11.4.1. Audio Mining Tools
11.4.1.1. Automatic Speech Recognition (ASR)
11.4.1.2. Phonetics-based
11.4.1.3. Combination Products
11.4.2. Analytical Tools
11.4.3. Visualization Tools
11.4.4. Combination Tools
11.5. Market Share Analysis and YoY Growth Rates, By Tools
12. Global Speech Analytics Market Analysis, By Applications
12.1. Introduction
12.2. Prominent Trends
12.3. Regulatory Guidelines
12.4. Market Size and Analysis, By Applications
12.4.1. Customer Service Management
12.4.2. Call Centre Management
12.4.3. Agents Performance Monitoring
12.4.4. Others
12.5. Market Share Analysis and YoY Growth Rates, By Applications
13. Global Speech Analytics Market Analysis, By Recording Type
13.1. Introduction
13.2. Prominent Trends
13.3. Regulatory Guidelines
13.4. Market Size and Analysis, By Recording Type
13.4.1. Mono
13.4.2. Stereo
13.4.3. Digital
13.4.4. Others
13.5. Market Share Analysis and YoY Growth Rates, By Recording Type
14. Global Speech Analytics Market Analysis, By Industry
14.1. Introduction
14.2. Prominent Trends
14.3. Regulatory Guidelines
14.4. Market Size and Analysis, By Industry
14.4.1. Call Centers
14.4.2. Sales & Marketing
14.4.3. Others
14.5. Market Share Analysis and YoY Growth Rates, By Industry
15. Global Speech Analytics Market Analysis, By Region
15.1. Introduction
15.2. Prominent Trends
15.3. Regulatory Guidelines
15.4. Market Size and Analysis, By Region
15.4.1. North America
15.4.2. Latin America
15.4.3. Europe
15.4.4. Asia Pacific
15.4.5. Middle East & Africa (MEA)
15.5. Market Share Analysis and YoY Growth Rates, By Region
16. North America Speech Analytics Market Analysis
16.1. Introduction
16.2. Prominent Trends
16.3. North America Speech Analytics Market Analysis, by Country
16.3.1. U.S.
16.3.2. Canada
16.4. North America Speech Analytics Market Size and Analysis, By Type
16.4.1. Real Time Speech Analytics
16.4.2. Historical Speech Analytics
16.5. North America Speech Analytics Market Size and Analysis, By Tools
16.5.1. Audio Mining Tools
16.5.1.1. Automatic Speech Recognition (ASR)
16.5.1.2. Phonetics-based
16.5.1.3. Combination Products
16.5.2. Analytical Tools
16.5.3. Visualization Tools
16.5.4. Combination Tools
16.6. North America Speech Analytics Market Size and Analysis, By Applications
16.6.1. Customer Service Management
16.6.2. Call Centre Management
16.6.3. Agents Performance Monitoring
16.6.4. Others
16.7. North America Speech Analytics Market Size and Analysis, By Recording Type
16.7.1. Mono
16.7.2. Stereo
16.7.3. Digital
16.7.4. Others
16.8. North America Speech Analytics Market Size and Analysis, By Industry
16.8.1. Call Centers
16.8.2. Sales & Marketing
16.8.3. Others
16.9. North America Speech Analytics Market Share Analysis and YoY Growth Rates
16.9.1. By Country
16.9.2. By Type
16.9.3. By Tools
16.9.4. By Applications
16.9.5. By Recording Type
16.9.6. By Industry
16.9.7. By Sales Channel
17. Latin America Speech Analytics Market Analysis
17.1. Introduction
17.2. Prominent Trends
17.3. Latin America Speech Analytics Market Analysis, by Country
17.3.1. Mexico
17.3.2. Brazil
17.3.3. Others
17.4. Latin America Speech Analytics Market Size and Analysis, By Type
17.4.1. Real Time Speech Analytics
17.4.2. Historical Speech Analytics
17.5. Latin America Speech Analytics Market Size and Analysis, By Tools
17.5.1. Audio Mining Tools
17.5.1.1. Automatic Speech Recognition (ASR)
17.5.1.2. Phonetics-based
17.5.1.3. Combination Products
17.5.2. Analytical Tools
17.5.3. Visualization Tools
17.5.4. Combination Tools
17.6. Latin America Speech Analytics Market Size and Analysis, By Applications
17.6.1. Customer Service Management
17.6.2. Call Centre Management
17.6.3. Agents Performance Monitoring
17.6.4. Others
17.7. Latin America Speech Analytics Market Size and Analysis, By Recording Type
17.7.1. Mono
17.7.2. Stereo
17.7.3. Digital
17.7.4. Others
17.8. Latin America Speech Analytics Market Size and Analysis, By Industry
17.8.1. Call Centers
17.8.2. Sales & Marketing
17.8.3. Others
17.9. Latin America Speech Analytics Market Share Analysis and YoY Growth Rates
17.9.1. By Country
17.9.2. By Type
17.9.3. By Tools
17.9.4. By Applications
17.9.5. By Recording Type
17.9.6. By Industry
17.9.7. By Sales Channel
18. Europe Speech Analytics Market Analysis
18.1. Introduction
18.2. Prominent Trends
18.3. Europe Speech Analytics Market Analysis, by Country
18.3.1. Germany
18.3.2. U.K.
18.3.3. Spain
18.3.4. France
18.3.5. Italy
18.3.6. Russia
18.3.7. Others
18.4. Europe Speech Analytics Market Size and Analysis, By Type
18.4.1. Real Time Speech Analytics
18.4.2. Historical Speech Analytics
18.5. Europe Speech Analytics Market Size and Analysis, By Tools
18.5.1. Audio Mining Tools
18.5.1.1. Automatic Speech Recognition (ASR)
18.5.1.2. Phonetics-based
18.5.1.3. Combination Products
18.5.2. Analytical Tools
18.5.3. Visualization Tools
18.5.4. Combination Tools
18.6. Europe Speech Analytics Market Size and Analysis, By Applications
18.6.1. Customer Service Management
18.6.2. Call Centre Management
18.6.3. Agents Performance Monitoring
18.6.4. Others
18.7. Europe Speech Analytics Market Size and Analysis, By Recording Type
18.7.1. Mono
18.7.2. Stereo
18.7.3. Digital
18.7.4. Others
18.8. Europe Speech Analytics Market Size and Analysis, By Industry
18.8.1. Call Centers
18.8.2. Sales & Marketing
18.8.3. Others
18.9. Europe Speech Analytics Market Share Analysis and YoY Growth Rates
18.9.1. By Country
18.9.2. By Type
18.9.3. By Tools
18.9.4. By Applications
18.9.5. By Recording Type
18.9.6. By Industry
18.9.7. By Sales Channel
19. Asia Pacific Speech Analytics Market Analysis
19.1. Introduction
19.2. Prominent Trends
19.3. Asia Pacific Speech Analytics Market Analysis, by Country
19.3.1. India
19.3.2. China
19.3.3. Australia & New Zealand
19.3.4. Japan
19.3.5. Others
19.4. Asia Pacific Speech Analytics Market Size and Analysis, By Type
19.4.1. Real Time Speech Analytics
19.4.2. Historical Speech Analytics
19.5. Asia Pacific Speech Analytics Market Size and Analysis, By Tools
19.5.1. Audio Mining Tools
19.5.1.1. Automatic Speech Recognition (ASR)
19.5.1.2. Phonetics-based
19.5.1.3. Combination Products
19.5.2. Analytical Tools
19.5.3. Visualization Tools
19.5.4. Combination Tools
19.6. Asia Pacific Speech Analytics Market Size and Analysis, By Applications
19.6.1. Customer Service Management
19.6.2. Call Centre Management
19.6.3. Agents Performance Monitoring
19.6.4. Others
19.7. Asia Pacific Speech Analytics Market Size and Analysis, By Recording Type
19.7.1. Mono
19.7.2. Stereo
19.7.3. Digital
19.7.4. Others
19.8. Asia Pacific Speech Analytics Market Size and Analysis, By Industry
19.8.1. Call Centers
19.8.2. Sales & Marketing
19.8.3. Others
19.9. Asia Pacific Speech Analytics Market Share Analysis and YoY Growth Rates
19.9.1. By Country
19.9.2. By Type
19.9.3. By Tools
19.9.4. By Applications
19.9.5. By Recording Type
19.9.6. By Industry
19.9.7. By Sales Channel
20. Middle East and Africa (MEA) Speech Analytics Market Analysis
20.1. Introduction
20.2. Prominent Trends
20.3. Middle East and Africa Speech Analytics Market Analysis, by Country
20.3.1. GCC countries
20.3.2. South Africa
20.3.3. North Africa
20.3.4. Rest of Middle East and Africa
20.4. Middle East and Africa (MEA) Speech Analytics Market Size and Analysis, By Type
20.4.1. Real Time Speech Analytics
20.4.2. Historical Speech Analytics
20.5. Middle East and Africa (MEA) Speech Analytics Market Size and Analysis, By Tools
20.5.1. Audio Mining Tools
20.5.1.1. Automatic Speech Recognition (ASR)
20.5.1.2. Phonetics-based
20.5.1.3. Combination Products
20.5.2. Analytical Tools
20.5.3. Visualization Tools
20.5.4. Combination Tools
20.6. Middle East and Africa (MEA) Speech Analytics Market Size and Analysis, By Applications
20.6.1. Customer Service Management
20.6.2. Call Centre Management
20.6.3. Agents Performance Monitoring
20.6.4. Others
20.7. Middle East and Africa (MEA) Speech Analytics Market Size and Analysis, By Recording Type
20.7.1. Mono
20.7.2. Stereo
20.7.3. Digital
20.7.4. Others
20.8. Middle East and Africa (MEA) Speech Analytics Market Size and Analysis, By Industry
20.8.1. Call Centers
20.8.2. Sales & Marketing
20.8.3. Others
20.9. Middle East and Africa (MEA) Speech Analytics Market Share Analysis and YoY Growth Rates
20.9.1. By Country
20.9.2. By Type
20.9.3. By Tools
20.9.4. By Applications
20.9.5. By Recording Type
20.9.6. By Industry
20.9.7. By Sales Channel
21. Industry Structure
21.1. Porters Five Forces Analysis
21.1.1. Bargaining Power of Suppliers
21.1.2. Bargaining Power of Buyers
21.1.3. Threat of New Entrants
21.1.4. Threat of Substitute Products and Services
21.1.5. Internal Rivalry
21.2. Supply Chain Analysis and Profitability Margins
21.3. Market Share Analysis
21.4. Strategic Analysis
21.4.1. Competitive Strategies
21.4.2. Mergers & Acquisitions Activity
21.4.3. Co-operative Agreements
21.5. Critical Success Factor (CSF) Analysis (Technology & Manufacturing, Design & Features, Brand Reputation, Distribution Network, Marketing)
21.6. Company Profiles (Overview, Product/Service Details, Geographic Scope, Financials, Strategic Intent & Approach, Core Competencies & Competitive Advantage and Key developments)
21.6.1. Callminer
21.6.2. Verint Systems
21.6.3. NICE Systems
21.6.4. Avaya
21.6.5. Calabrio
21.6.6. Clarabridge
21.6.7. VOCI Technologies
21.6.8. Zoom International
21.6.9. Genesys
21.6.10. HP
21.6.11. Almawave
21.6.12. Castle Communications
21.6.13. Aspect Software
21.7. Startups & Advanced Research Companies
22. Prognosis for the Future
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