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The report provides a basic overview of the industry including definitions, classifications, applications and industry chain structure. The Workforce Management Software market analysis is provided for the international markets including competitive landscape analysis, and key regions development status.
Development policies and plans are discussed as well as manufacturing processes and cost structures are also analyzed. This report also states consumption, and demand Figures, revenue and gross margins.
The report focuses on global major leading industry players providing information such as company profiles, product picture and specification, revenue and contact information. The Workforce Management Software industry development trends and marketing channels are analyzed. Finally the feasibility of new investment projects are assessed and overall research conclusions offered.
With 178 tables and figures the report provides key statistics on the state of the industry and is a valuable source of guidance and direction for companies and individuals interested in the market.
1 Industry Overview 1
1.1 Definition and Specifications of Workforce Management Software 1
1.1.1 Definition of Workforce Management Software 1
1.1.2 Features of Workforce Management Software 2
1.2 Classification of Workforce Management Software by License Types 3
1.2.1 On-premise Deployment 5
1.2.2 SaaS Deployment 5
1.3 Applications of Workforce Management Software 8
1.4 Industry Chain Structure of Workforce Management Software 10
1.5 Industry Overview and Major Regions Status of Workforce Management Software 11
1.5.1 Industry Overview of Workforce Management Solutions Market 11
1.5.2 Global Workforce Management Software Market Overview 12
1.6 Industry Policy Analysis of Workforce Management Software 12
1.7 Industry News Analysis of Workforce Management Software 13
2 Manufacturing Cost Structure Analysis of Workforce Management Software 15
2.1 Raw Material Suppliers and Price Analysis of Workforce Management Software 15
2.3 Labor Cost Analysis of Workforce Management Software 18
2.3 Manufacturing Cost Structure Analysis of Workforce Management Software 19
2.4 Selection Process Analysis of Workforce Management Software 20
3 Technical Data and Manufacturing Plants Analysis of Workforce Management Software 21
3.1 Established Date of Global Key Manufacturers 21
3.2 Manufacturing Plants Distribution of Global Key Workforce Management Software Manufacturers in 2015 22
3.3 R&D Status and Product Technology of Global Workforce Management Software Key Manufacturers in 2014 22
3.4 Raw Materials Sources Analysis of Global Workforce Management Software Key Manufacturers in 2014 23
4 Revenue Analysis of Workforce Management Software by Regions and Manufacturers 25
4.1 Revenue and Gross margin Overview of Global Workforce Management Software Market 2011-2016E 25
4.2 Global Market Size and Growth Rate of Workforce Management Software 2011-2016E 26
4.3 Global Revenue of Workforce Management Software by Regions 2011-2016E 26
4.4 Global Revenue of Workforce Management Software by Manufacturers 2011-2016E 28
5 Gross Margin Analysis of Workforce Management Software by Regions, Types and Manufacturers 31
5.1 Gross Margin Analysis of Workforce Management Software by Regions 2011-2016E 31
5.2 Gross Margin Analysis of Workforce Management Software by Types 2011-2016E 32
5.3 Gross Margin Analysis of Workforce Management Software by Manufacturers 2011-2016E 33
6 Market Szie Analysis of Workforce Management Software by Regions 35
6.1 North America Workforce Management Software Market Szie Analysis 35
6.1.1 North America Market Szie and Growth Rate of Workforce Management Software 2011-2016E 35
6.1.2 North America Workforce Management Software Market Revenue by Manufacturer (2015 and 2016) 36
6.1.3 2015 North America Workforce Management Software Market Share Analysis by Manufacturer 37
6.2 Europe Workforce Management Software Market Szie Analysis 38
6.2.1 Europe Market Szie and Growth Rate of Workforce Management Software 2011-2016E 38
6.2.2 Europe Workforce Management Software Revenue by Manufacturer (2015 and 2016) 38
6.2.3 2015 Europe Workforce Management Software Market Share Analysis by Manufacturer 40
6.3 China Workforce Management Software Market Szie Analysis 41
6.3.1 China Market Szie and Growth Rate of Workforce Management Software 2011-2016E 41
6.3.2 China Workforce Management Software Revenue by Manufacturer (2015 and 2016) 41
6.3.3 2015 China Workforce Management Software Market Share Analysis by Manufacturer 43
6.4 Asia (Ex-China) Workforce Management Software Market Szie Analysis 44
6.4.1 Asia (Ex-China) Market Szie and Growth Rate of Workforce Management Software 2011-2016E 44
6.4.2 Asia (Ex-China) Workforce Management Software Revenue by Manufacturer (2015 and 2016) 44
6.4.3 2015 Asia (Ex-China) Workforce Management Software Market Share Analysis by Manufacturer 46
7 Consumption Analysis of Workforce Management Software by Type and Application 47
7.1 Global Consumption of Workforce Management Software by Types 2011-2016E 47
7.2 North America Consumption of Workforce Management Software by Types 2015-2016E 48
7.3 Europe Consumption of Workforce Management Software by Types 2015-2016E 49
7.4 China Consumption of Workforce Management Software by Types 2015-2016E 51
7.5 Asia (Ex-China) Consumption of Workforce Management Software by Types 2015-2016E 53
7.6 Global Consumption of Workforce Management Software by Application 2011-2016E 55
8 Major Manufacturers Analysis of Workforce Management Software 57
8.1 Kronos 57
8.1.1 Company Profile 57
8.1.2 Product Picture and Specifications 57
8.1.3 Revenue and Gross Margin 60
8.1.4 Contact Information 62
8.2 Infor 62
8.2.1 Company Profile 62
8.2.2 Product Picture and Specifications 63
8.2.3 Revenue and Gross Margin 64
8.2.4 Contact Information 65
8.3 Verint 65
8.3.1 Company Profile 65
8.3.2 Product Picture and Specifications 66
8.3.3 Revenue and Gross Margin 67
8.3.4 Contact Information 68
8.4 NICE 68
8.4.1 Company Profile 68
8.4.2 Product Picture and Specifications 69
8.4.3 Revenue and Gross Margin 71
8.4.4 Contact Information 73
8.5 Aspect 73
8.5.1 Company Profile 73
8.5.2 Product Picture and Specifications 74
8.5.3 Revenue and Gross Margin 75
8.5.4 Contact Information 77
8.6 WorkForce Software 77
8.6.1 Company Profile 77
8.6.2 Product Picture and Specifications 78
8.6.3 Revenue and Gross Margin 81
8.6.4 Contact Information 83
8.7 ClickSoftware 83
8.7.1 Company Profile 83
8.7.2 Product Picture and Specifications 84
8.7.3 Revenue and Gross Margin 85
8.7.4 Contact Information 87
8.8 Calabrio 87
8.8.1 Company Profile 87
8.8.2 Product Picture and Specifications 88
8.8.3 Revenue and Gross Margin 90
8.8.4 Contact Information 92
8.9 ATOSS 92
8.9.1 Company Profile 92
8.9.2 Product Picture and Specifications 93
8.9.3 Revenue and Gross Margin 95
8.9.4 Contact Information 97
8.10 Genesys 97
8.10.1 Company Profile 97
8.10.2 Product Picture and Specifications 98
8.10.3 Revenue and Gross Margin 100
8.10.4 Contact Information 101
8.11 Monet Software 101
8.11.1 Company Profile 101
8.11.2 Product Picture and Specifications 102
8.11.3 Revenue and Gross Margin 105
8.11.4 Contact Information 107
8.12 InVision AG 107
8.12.1 Company Profile 107
8.12.2 Product Picture and Specifications 107
8.12.3 Revenue and Gross Margin 109
8.12.4 Contact Information 110
8.13 Teleopti 110
8.13.1 Company Profile 110
8.13.2 Product Picture and Specifications 111
8.1.3 Revenue and Gross Margin 113
8.13.4 Contact Information 115
9 Workforce Management Software Marketing Model Analysis 116
9.1 Workforce Management Software Regional Marketing Model Analysis 116
9.2 Workforce Management Software International Trade Model Analysis 117
9.3 Workforce Management Software Supply Chain Analysis 118
10 Consumers Analysis of Workforce Management Software 119
10.1 Case Study I: Canadian Utility Company 119
10.2 Case Study II: U.S. Catalog Company 120
11 Development Trend of Analysis of Workforce Management Software 122
11.1 Global Revenue Forecast of Workforce Management Software by Regions and Types 2016E-2021F 122
11.1.1 Global Revenue Forecast of Workforce Management Software by Regions 2016E-2021F 122
11.1.2 Global and Major Regions Revenue and Growth Rate of Workforce Management Software 2016E-2021F 125
11.2 Consumption Forecast of Workforce Management Software by Types and Application 127
11.2.1 Global Consumption of Workforce Management Software by Types 2016E-2021F 127
11.2.2 Global Consumption of Workforce Management Software by Applications 2016E-2021F 128
11.3 Revenue and Gross Margin Forecast of Workforce Management Software 130
11.3.1 Global and Gross Margin of Workforce Management Software 2016E-2021F 130
11.3.2 North America Revenue and Gross Margin of Workforce Management Software 2016E-2021F 131
11.3.3 Europe Revenue and Gross Margin of Workforce Management Software 2016E-2021F 131
11.3.4 China Revenue and Gross Margin of Workforce Management Software 2016E-2021F 131
11.3.5 Asia (Ex-China) Revenue and Gross Margin of Workforce Management Software 2016E-2021F 132
12 New Project Investment Feasibility Analysis of Workforce Management Software 133
12.1 New Project SWOT Analysis of Workforce Management Software 133
12.2 New Project Investment Feasibility Analysis of Workforce Management Software 134
12.2.1 Project Name 134
12.2.2 Investment Budget 134
13 Conclusion of the Global Workforce Management Software Industry Report 2016 135
Figure Picture of Workforce Management Software 1
Table Features of Workforce Management Software 2
Figure Workforce Management Software Functional Building Blocks 3
Table Classification of Workforce Management Software by License Types 3
Figure Perpetual License Price Ranges (in USD) 4
Figure Subscription Price Ranges (in USD) 5
Table Feature of On-premise Deployment 5
Table Feature of SaaS Deployment 6
Figure Global Revenue Market Share of Workforce Management Software by Type in 2015 7
Table Application Fields of Workforce Management Software 8
Figure 2015 Revenue Share of Global Workforce Management Software by Deployment Size 9
Figure Industry Chain Structure of Workforce Management Software 10
Figure 2011-2021F Global Market for Workforce Management Solutions (Hardware, Software, Installation and Service & Maintenance) by Value (M USD) 11
Table Industry Policy of Workforce Management Software 12
Table Industry News List of Workforce Management Software 13
Table Workforce Management Software Major Raw Materials Price Proportion 15
Figure 2010-2015 Server System Average Price (USD/Unit) 15
Figure Suppliers of Cloud Computing Services 16
Table Hardware (Server & Memory System) Suppliers of Workforce Management Software 16
Table Software Suppliers of Workforce Management Software 17
Figure 2011-2016 USA Software Engineers Command Highest Salary Offers (USD) 18
Figure 2014-2016 Average Cost Index of Software Industry 18
Figure Manufacturing Cost Structure Analysis of Workforce Management Software in 2015 19
Figure Selection Process Analysis of Workforce Management Software 20
Table Established Date of Global Workforce Management Software Key Manufacturers 21
Table Manufacturing Plants Distribution of Global Key Workforce Management Software Manufacturers in 2015 22
Table R&D Status and Product Technology of Global Workforce Management Software Key Manufacturers in 2015 22
Table Raw Materials Sources Analysis of Global and China Workforce Management Software Key Manufacturers in 2015 23
Table Revenue (M USD) and Gross margin Overview of Global Workforce Management Software Market 2011-2016E 25
Figure Global Market Size (M USD) and Growth Rate of Workforce Management Software 2011-2016E 26
Table Global Revenue (M USD) of Workforce Management Software by Regions 2011-2016E 26
Figure Global Revenue Market Share of Workforce Management Software by Regions in 2011 27
Figure Global Revenue Market Share of Workforce Management Software by Regions in 2015 27
Table Global and Major Manufacturers Revenue (M USD) of Workforce Management Software 2011-2016E 28
Table Global Revenue Market Share of Workforce Management Software Major Manufacturers 2011-2016E 28
Figure Global Revenue Market Share of Workforce Management Software Major Manufacturers in 2011 29
Figure Global Revenue Market Share of Workforce Management Software Major Manufacturers in 2015 30
Table Gross Margin of Workforce Management Software by Regions 2011-2016E 31
Figure Gross Margin of Workforce Management Software by Regions in 2015 32
Table Gross Margin of Workforce Management Software by Types 2011-2016E 32
Figure Gross Margin of Workforce Management Software by Types in 2015 33
Table Gross Margin of Workforce Management Software by Manufacturers 2011-2016E 33
Figure Gross Margin of Workforce Management Software by Manufacturers in 2015 34
Figure North America Market Szie (M USD) and Growth Rate of Workforce Management Software 2011-2016E 35
Table North America Workforce Management Software Revenue (M USD) Analysis by Manufacturer (2015 and 2016) 36
Figure 2015 North America Workforce Management Software Revenue Market Share 37
Figure Europe Market Szie (M USD) and Growth Rate of Workforce Management Software 2011-2016E 38
Table Europe Workforce Management Software Revenue (M USD) by Manufacturer (2015 and 2016) 38
Figure 2015 Europe Workforce Management Software Revenue Market Share 40
Figure China Market Szie (M USD) and Growth Rate of Workforce Management Software 2011-2016E 41
Table China Workforce Management Software Revenue (M USD) by Manufacturer (2015 and 2016) 41
Figure 2015 North America Workforce Management Software Revenue Market Share 43
Figure Asia (Ex-China) Market Szie (M USD) and Growth Rate of Workforce Management Software 2011-2016E 44
Table Asia (Ex-China) Workforce Management Software Revenue (M USD) by Manufacturer (2015 and 2016) 44
Figure 2015 Asia (Ex-China) Workforce Management Software Revenue Market Share 46
Table Global Consumption (M USD) of Workforce Management Software by Types 2011-2016E 47
Figure Global Consumption Market Share of Workforce Management Software by Types 2011-2016E 47
Table North America Consumption (M USD) of Workforce Management Software by Types 2015-2016E 48
Figure North America Consumption (M USD) Market Share of Workforce Management Software by Types 2015 48
Figure North America Consumption (M USD) Market Share of Workforce Management Software by Types 2016 49
Table Europe Consumption (M USD) of Workforce Management Software by Types 2015-2016E 49
Figure Europe Consumption (M USD) Market Share of Workforce Management Software by Types 2015 50
Figure Europe Consumption (M USD) Market Share of Workforce Management Software by Types 2016 51
Table China Consumption (M USD) of Workforce Management Software by Types 2015-2016E 51
Figure China Consumption (M USD) Market Share of Workforce Management Software by Types 2015 52
Figure China Consumption (M USD) Market Share of Workforce Management Software by Types 2016 53
Table Asia (Ex-China) Consumption (M USD) of Workforce Management Software by Types 2015-2016E 53
Figure Asia (Ex-China) Consumption (M USD) Market Share of Workforce Management Software by Types 2015 54
Figure Asia (Ex-China) Consumption (M USD) Market Share of Workforce Management Software by Types 2016 55
Table Global Consumption (M USD) of Workforce Management Software by Deployment Size 2011-2016E 55
Figure 2015 Global Consumption Market Share of Workforce Management Software by Deployment Size 56
Table Kronos Information List 57
Table Workforce Management Software Picture and Specifications of Kronos 57
Table Revenue (M USD) and Gross Margin of Kronos 2011-2016E 60
Figure Workforce Management Software Revenue (M USD) and Growth Rate of Kronos 2011-2016E 61
Figure Workforce Management Software Revenue (M USD) and Global Market Share of Kronos 2011-2016E 61
Table Infor Information List 62
Table Workforce Management Software Picture and Specifications of Infor 63
Table Revenue (M USD) and Gross Margin of Infor 2011-2016E 64
Figure Workforce Management Software Revenue (M USD) and Growth Rate of Infor 2011-2016E 64
Figure Workforce Management Software Revenue (M USD) and Global Market Share of Infor 2011-2016E 65
Table Verint Information List 65
Table Workforce Management Software Picture and Specifications of Verint 66
Table Revenue (M USD) and Gross Margin of Verint 2011-2016E 67
Figure Workforce Management Software Revenue (M USD) and Growth Rate of Verint 2011-2016E 67
Figure Workforce Management Software Revenue (M USD) and Global Market Share of Verint 2011-2016E 68
Table NICE Information List 68
Table Workforce Management Software Picture and Specifications of NICE 69
Table Revenue (M USD) and Gross Margin of NICE 2011-2016E 71
Figure Workforce Management Software Revenue (M USD) and Growth Rate of NICE 2011-2016E 72
Figure Workforce Management Software Revenue (M USD) and Global Market Share of NICE 2011-2016E 72
Table Aspect Information List 73
Table Workforce Management Software Picture and Specifications of Aspect 74
Table Revenue (M USD) and Gross Margin of Aspect 2011-2016E 75
Figure Workforce Management Software Revenue (M USD) and Growth Rate of Aspect 2011-2016E 76
Figure Workforce Management Software Revenue (M USD) and Global Market Share of Aspect 2011-2016E 76
Table WorkForce Software Information List 77
Table Workforce Management Software Picture and Specifications of WorkForce Software 78
Table Revenue (M USD) and Gross Margin of WorkForce Software 2011-2016E 81
Figure Workforce Management Software Revenue (M USD) and Growth Rate of WorkForce Software 2011-2016E 82
Figure Workforce Management Software Revenue (M USD) and Global Market Share of WorkForce Software 2011-2016E 82
Table ClickSoftware Information List 83
Table Workforce Management Software Picture and Specifications of ClickSoftware 84
Table Revenue (M USD) and Gross Margin of ClickSoftware 2011-2016E 85
Figure Workforce Management Software Revenue (M USD) and Growth Rate of ClickSoftware 2011-2016E 86
Figure Workforce Management Software Revenue (M USD) and Global Market Share of ClickSoftware 2011-2016E 86
Table Calabrio Information List 87
Table Workforce Management Software Picture and Specifications of Calabrio 88
Table Revenue (M USD) and Gross Margin of Calabrio 2011-2016E 90
Figure Workforce Management Software Revenue (M USD) and Growth Rate of Calabrio 2011-2016E 91
Figure Workforce Management Software Revenue (M USD) and Global Market Share of Calabrio 2011-2016E 91
Table ATOSS Information List 92
Table Workforce Management Software Picture and Specifications of ATOSS 93
Table Revenue (M USD) and Gross Margin of ATOSS 2011-2016E 95
Figure Workforce Management Software Revenue (M USD) and Growth Rate of ATOSS 2011-2016E 96
Figure Workforce Management Software Revenue (M USD) and Global Market Share of ATOSS 2011-2016E 96
Table Genesys Information List 97
Table Workforce Management Software Picture and Specifications of Genesys 98
Table Revenue (M USD) and Gross Margin of Genesys 2011-2016E 100
Figure Workforce Management Software Revenue (M USD) and Growth Rate of Genesys 2011-2016E 100
Figure Workforce Management Software Revenue (M USD) and Global Market Share of Genesys 2011-2016E 101
Table Monet Software Information List 101
Table Workforce Management Software Picture and Specifications of Monet Software 102
Table Revenue (M USD) and Gross Margin of Monet Software 2011-2016E 105
Figure Workforce Management Software Revenue (M USD) and Growth Rate of Monet Software 2011-2016E 106
Figure Workforce Management Software Revenue (M USD) and Global Market Share of Monet Software 2011-2016E 106
Table InVision AG Information List 107
Table Workforce Management Software Picture and Specifications of InVision AG 107
Table Revenue (M USD) and Gross Margin of InVision AG 2011-2016E 109
Figure Workforce Management Software Revenue (M USD) and Growth Rate of InVision AG 2011-2016E 109
Figure Workforce Management Software Revenue (M USD) and Global Market Share of InVision AG 2011-2016E 110
Table Teleopti Information List 110
Table Workforce Management Software Picture and Specifications of Teleopti 111
Table Revenue (M USD) and Gross Margin of Teleopti 2011-2016E 113
Figure Workforce Management Software Revenue (M USD) and Growth Rate of Teleopti 2011-2016E 114
Figure Workforce Management Software Revenue (M USD) and Global Market Share of Teleopti 2011-2016E 114
Figure Workforce Management Software Regional Marketing Channels Status 116
Figure Workforce Management Software International Trade Model Status 117
Figure Workforce Management Software Supply Chain Relationship 118
Figure Canadian Utility Company Payback Calculation (in Canadian dollars) 120
Figure U.S. Catalog Company Payback Calculation (in U.S. dollars) 121
Table Global Revenue (M USD) Forecast of Workforce Management Software by Regions 2016E-2021F 122
Figure Global Revenue Market Share of Workforce Management Software by Regions in 2016 123
Figure Global Revenue Market Share of Workforce Management Software by Regions in 2021 124
Figure Global Market Size (M USD) and Growth Rate of Workforce Management Software 2016E-2021F 125
Figure North America Revenue (M USD) and Growth Rate of Workforce Management Software 2016E-2021F 125
Figure Europe Revenue (M USD) and Growth Rate of Workforce Management Software 2016E-2021F 126
Figure China Revenue (M USD) and Growth Rate of Workforce Management Software 2016E-2021F 126
Figure Asia (Ex-China) Revenue (M USD) and Growth Rate of Workforce Management Software 2016E-2021F 127
Table Global Consumption (M USD) of Workforce Management Software by Types 2016E-2021F 127
Figure Global Consumption Market Share of Workforce Management Software by Types in 2016-2021F 128
Table Global Consumption (M USD) of Workforce Management Software by Applications 2016E-2021F 128
Figure Global Revenue Market Share of Workforce Management Software by Applications in 2016 129
Figure Global Revenue Market Share of Workforce Management Software by Applications in 2021 130
Table Global Revenue (M USD) and Gross Margin of Workforce Management Software 2016E-2021F 130
Table North America Revenue (M USD) and Gross Margin of Workforce Management Software 2016E-2021F 131
Table Europe Revenue (M USD) and Gross Margin of Workforce Management Software 2016E-2021F 131
Table China Revenue (M USD) and Gross Margin of Workforce Management Software 2016E-2021F 131
Table Asia (Ex-China) Revenue (M USD) and Gross Margin of Workforce Management Software 2016E-2021F 132
Figure New Project SWOT Analysis of Workforce Management Software 133
Table Workforce Management Software Return on Investment and Feasibility Analysis 134
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