Global Contact Center Market Research Report 2012-2024

1.1 Objectives of Research

1.1.1 Definition

1.1.2 Specifications

1.2 Market Segment

1.2.1 by Type

1.2.1.1 On-Premise Type

1.2.1.2 Cloud-based Type

1.2.2 by Application

1.2.2.1 Telecommunication

1.2.2.2 BFSI

1.2.2.3 Government and Public Sector

1.2.2.4 Healthcare and Life Sciences

1.2.2.5 Retail and Consumer Goods

1.2.2.6 Others

1.2.3 by Regions

2 Industry Chain

2.1 Industry Chain Structure

2.2 Upstream

2.3 Market

2.3.1 SWOT

2.3.2 Dynamics

3 Environmental Analysis

3.1 Policy

3.2 Economic

3.3 Technology

3.4 Market Entry

4 Market Segmentation by Type

4.1 Market Size

4.1.1 On-Premise Type Market, 2013-2018

4.1.2 Cloud-based Type Market, 2013-2018

4.2 Market Forecast

4.2.1 On-Premise Type Market Forecast, 2019-2023

4.2.2 Cloud-based Type Market Forecast, 2019-2023

5 Market Segmentation by Application

5.1 Market Size

5.1.1 Telecommunication Market, 2013-2018

5.1.2 BFSI Market, 2013-2018

5.1.3 Government and Public Sector Market, 2013-2018

5.1.4 Healthcare and Life Sciences Market, 2013-2018

5.1.5 Retail and Consumer Goods Market, 2013-2018

5.1.6 Others Market, 2013-2018

5.2 Market Forecast

5.2.1 Telecommunication Market Forecast, 2019-2023

5.2.2 BFSI Market Forecast, 2019-2023

5.2.3 Government and Public Sector Market Forecast, 2019-2023

5.2.4 Healthcare and Life Sciences Market Forecast, 2019-2023

5.2.5 Retail and Consumer Goods Market Forecast, 2019-2023

5.2.6 Others Market Forecast, 2019-2023

6 Market Segmentation by Region

6.1 Market Size

6.1.1 Asia-Pacific

6.1.1.1 Asia-Pacific Market, 2012-2018

6.1.1.2 Asia-Pacific Market by Type

6.1.1.3 Asia-Pacific Market by Application

6.1.2 North America

6.1.2.1 North America Market, 2012-2018

6.1.2.2 North America Market by Type

6.1.2.3 North America Market by Application

6.1.3 Europe

6.1.3.1 Europe Market, 2012-2018

6.1.3.2 Europe Market by Type

6.1.3.3 Europe Market by Application

6.1.4 South America

6.1.4.1 South America Market, 2012-2018

6.1.4.2 South America Market by Type

6.1.4.3 South America Market by Application

6.1.5 Middle East & Africa

6.1.5.1 Middle East & Africa Market, 2012-2018

6.1.5.2 Middle East & Africa Market by Type

6.1.5.3 Middle East & Africa Market by Application

6.2 Market Forecast

6.2.1 Asia-Pacific Market Forecast, 2019-2024

6.2.2 North America Market Forecast, 2019-2024

6.2.3 Europe Market Forecast, 2019-2024

6.2.4 South America Market Forecast, 2019-2024

6.2.5 Middle East & Africa Market Forecast, 2019-2024

7 Market Competitive

7.1 Global Market by Vendors

7.2 Market Concentration

7.3 Price & Factors

7.4 Marketing Channel

8 Major Vendors

8.1 Teleperformance

8.2 Alorica

8.3 Convergys

8.4 Atento S.A

8.5 Sykes Enterprises

8.6 Arvato

8.7 Serco Group

8.8 Acticall (Sitel)

8.9 Transcom

8.10 TeleTech

8.11 Concentrix (SYNNEX)

8.12 HKT Teleservices

8.13 Comdata Group

9 Conclusion

Table Product Specifications of Contact Center

Table Products Segment of Contact Center

Table On-Premise Type Overview

Table Cloud-based Type Overview

Table Global Contact Center Market by Type, 2011-2022 (USD Million)

Table Application Segment of Contact Center

Table Telecommunication Overview

Table BFSI Overview

Table Government and Public Sector Overview

Table Healthcare and Life Sciences Overview

Table Retail and Consumer Goods Overview

Table Others Overview

Table Global Contact Center Market by Application, 2011-2022 (USD Million)

Table Global Contact Center Market by Region, 2011-2022 (USD Million)

Table Cost of Contact Center

Table Market Dynamics

Table Policy of Contact Center

Table GDP of Major Countries

Table On-Premise Type CAGR by Revenue and Volume, 2012-2018

Table Cloud-based Type CAGR by Revenue and Volume, 2012-2018

Table On-Premise Type CAGR by Revenue and Volume, 2012-2022

Table Cloud-based Type CAGR by Revenue and Volume, 2012-2022

Table Telecommunication CAGR by Revenue and Volume, 2012-2018

Table BFSI CAGR by Revenue and Volume, 2012-2018

Table Government and Public Sector CAGR by Revenue and Volume, 2012-2018

Table Healthcare and Life Sciences CAGR by Revenue and Volume, 2012-2018

Table Retail and Consumer Goods CAGR by Revenue and Volume, 2012-2018

Table Others CAGR by Revenue and Volume, 2012-2018

Table Global Contact Center Market by Vendors, 2012-2018 (USD Million)

Table Global Contact Center Market by Vendors, 2012-2018 (in Volume)

Table Global Contact Center Market Share by Vendors, 2012-2018 (USD Million)

Table Global Contact Center Market Share by Vendors, 2012-2018 (in Volume)

Table Price Factors List

Table Teleperformance Profile List

Table Microecological Modulator Operating Data of Teleperformance (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Alorica Profile List

Table Microecological Modulator Operating Data of Alorica (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Convergys Profile List

Table Microecological Modulator Operating Data of Convergys (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Atento S.A Profile List

Table Microecological Modulator Operating Data of Atento S.A (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Sykes Enterprises Profile List

Table Microecological Modulator Operating Data of Sykes Enterprises (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Arvato Profile List

Table Microecological Modulator Operating Data of Arvato (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Serco Group Profile List

Table Microecological Modulator Operating Data of Serco Group (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Acticall (Sitel) Profile List

Table Microecological Modulator Operating Data of Acticall (Sitel) (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Transcom Profile List

Table Microecological Modulator Operating Data of Transcom (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table TeleTech Profile List

Table Microecological Modulator Operating Data of TeleTech (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Concentrix (SYNNEX) Profile List

Table Microecological Modulator Operating Data of Concentrix (SYNNEX) (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table HKT Teleservices Profile List

Table Microecological Modulator Operating Data of HKT Teleservices (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Comdata Group Profile List

Table Microecological Modulator Operating Data of Comdata Group (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)