Global Call Center Market Size, Status and Forecast 2025

Global Call Center Market Size, Status and Forecast 2025

1 Industry Overview of Call Center

1.1 Call Center Market Overview

1.1.1 Call Center Product Scope

1.1.2 Market Status and Outlook

1.2 Global Call Center Market Size and Analysis by Regions (2013-2018)

1.2.1 United States

1.2.2 EU

1.2.3 Japan

1.2.4 China

1.2.5 India

1.2.6 Southeast Asia

1.3 Call Center Market by Type

1.3.1 Out-sourced Call Centers

1.3.2 In-house Call Centers

1.4 Call Center Market by End Users/Application

1.4.1 Mass Market Center

1.4.2 B2B Center

1.4.3 Universal Center

2 Global Call Center Competition Analysis by Players

2.1 Call Center Market Size (Value) by Players (2013-2018)

2.2 Competitive Status and Trend

2.2.1 Market Concentration Rate

2.2.2 Product/Service Differences

2.2.3 New Entrants

2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles

3.1 [24]7 Inc

3.1.1 Company Profile

3.1.2 Main Business/Business Overview

3.1.3 Products, Services and Solutions

3.1.4 Call Center Revenue (Million USD) (2013-2018)

3.1.5 Recent Developments

3.2 Alliance Data System

3.2.1 Company Profile

3.2.2 Main Business/Business Overview

3.2.3 Products, Services and Solutions

3.2.4 Call Center Revenue (Million USD) (2013-2018)

3.2.5 Recent Developments

3.3 ATOS

3.3.1 Company Profile

3.3.2 Main Business/Business Overview

3.3.3 Products, Services and Solutions

3.3.4 Call Center Revenue (Million USD) (2013-2018)

3.3.5 Recent Developments

3.4 BT Communications (Ireland)

3.4.1 Company Profile

3.4.2 Main Business/Business Overview

3.4.3 Products, Services and Solutions

3.4.4 Call Center Revenue (Million USD) (2013-2018)

3.4.5 Recent Developments

3.5 Capita Customer Management

3.5.1 Company Profile

3.5.2 Main Business/Business Overview

3.5.3 Products, Services and Solutions

3.5.4 Call Center Revenue (Million USD) (2013-2018)

3.5.5 Recent Developments

3.6 Convergys Corp

3.6.1 Company Profile

3.6.2 Main Business/Business Overview

3.6.3 Products, Services and Solutions

3.6.4 Call Center Revenue (Million USD) (2013-2018)

3.6.5 Recent Developments

3.7 Enter Call Center

3.7.1 Company Profile

3.7.2 Main Business/Business Overview

3.7.3 Products, Services and Solutions

3.7.4 Call Center Revenue (Million USD) (2013-2018)

3.7.5 Recent Developments

3.8 EXL Service Holdings

3.8.1 Company Profile

3.8.2 Main Business/Business Overview

3.8.3 Products, Services and Solutions

3.8.4 Call Center Revenue (Million USD) (2013-2018)

3.8.5 Recent Developments

3.9 Genpact

3.9.1 Company Profile

3.9.2 Main Business/Business Overview

3.9.3 Products, Services and Solutions

3.9.4 Call Center Revenue (Million USD) (2013-2018)

3.9.5 Recent Developments

3.10 HCL BPO Services NI

3.10.1 Company Profile

3.10.2 Main Business/Business Overview

3.10.3 Products, Services and Solutions

3.10.4 Call Center Revenue (Million USD) (2013-2018)

3.10.5 Recent Developments

3.11 IBEX Global

3.12 IBM Global Process Services

3.13 Plusoft Informatica

3.14 Sitel

3.15 Sykes Enterprises

3.16 Tata Consultancy Services

3.17 Teleperformance

3.18 West Corporation

4 Global Call Center Market Size by Type and Application (2013-2018)

4.1 Global Call Center Market Size by Type (2013-2018)

4.2 Global Call Center Market Size by Application (2013-2018)

4.3 Potential Application of Call Center in Future

4.4 Top Consumer/End Users of Call Center

5 United States Call Center Development Status and Outlook

5.1 United States Call Center Market Size (2013-2018)

5.2 United States Call Center Market Size and Market Share by Players (2013-2018)

5.3 United States Call Center Market Size by Application (2013-2018)

6 EU Call Center Development Status and Outlook

6.1 EU Call Center Market Size (2013-2018)

6.2 EU Call Center Market Size and Market Share by Players (2013-2018)

6.3 EU Call Center Market Size by Application (2013-2018)

7 Japan Call Center Development Status and Outlook

7.1 Japan Call Center Market Size (2013-2018)

7.2 Japan Call Center Market Size and Market Share by Players (2013-2018)

7.3 Japan Call Center Market Size by Application (2013-2018)

8 China Call Center Development Status and Outlook

8.1 China Call Center Market Size (2013-2018)

8.2 China Call Center Market Size and Market Share by Players (2013-2018)

8.3 China Call Center Market Size by Application (2013-2018)

9 India Call Center Development Status and Outlook

9.1 India Call Center Market Size (2013-2018)

9.2 India Call Center Market Size and Market Share by Players (2013-2018)

9.3 India Call Center Market Size by Application (2013-2018)

10 Southeast Asia Call Center Development Status and Outlook

10.1 Southeast Asia Call Center Market Size (2013-2018)

10.2 Southeast Asia Call Center Market Size and Market Share by Players (2013-2018)

10.3 Southeast Asia Call Center Market Size by Application (2013-2018)

11 Market Forecast by Regions, Type and Application (2018-2025)

11.1 Global Call Center Market Size (Value) by Regions (2018-2025)

11.1.1 United States Call Center Revenue and Growth Rate (2018-2025)

11.1.2 EU Call Center Revenue and Growth Rate (2018-2025)

11.1.3 Japan Call Center Revenue and Growth Rate (2018-2025)

11.1.4 China Call Center Revenue and Growth Rate (2018-2025)

11.1.5 India Call Center Revenue and Growth Rate (2018-2025)

11.1.6 Southeast Asia Call Center Revenue and Growth Rate (2018-2025)

11.2 Global Call Center Market Size (Value) by Type (2018-2025)

11.3 Global Call Center Market Size by Application (2018-2025)

12 Call Center Market Dynamics

12.1 Call Center Market Opportunities

12.2 Call Center Challenge and Risk

12.2.1 Competition from Opponents

12.2.2 Downside Risks of Economy

12.3 Call Center Market Constraints and Threat

12.3.1 Threat from Substitute

12.3.2 Government Policy

12.3.3 Technology Risks

12.4 Call Center Market Driving Force

12.4.1 Growing Demand from Emerging Markets

12.4.2 Potential Application

13 Market Effect Factors Analysis

13.1 Technology Progress/Risk

13.1.1 Substitutes

13.1.2 Technology Progress in Related Industry

13.2 Consumer Needs Trend/Customer Preference

13.3 External Environmental Change

13.3.1 Economic Fluctuations

13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix

Methodology

Analyst Introduction

Data Source

Figure Global Call Center Market Size (Million USD) Status and Outlook (2013-2018)

Table Global Call Center Revenue (Million USD) Comparison by Regions (2013-2018)

Figure Global Call Center Market Share by Regions (2013-2018)

Figure United States Call Center Market Size (Million USD) and Growth Rate by Regions (2013-2018)

Figure EU Call Center Market Size (Million USD) and Growth Rate by Regions (2013-2018)

Figure Japan Call Center Market Size (Million USD) and Growth Rate by Regions (2013-2018)

Figure China Call Center Market Size (Million USD) and Growth Rate by Regions (2013-2018)

Figure India Call Center Market Size (Million USD) and Growth Rate by Regions (2013-2018)

Figure Southeast Asia Call Center Market Size (Million USD) and Growth Rate by Regions (2013-2018)

Table Global Call Center Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)

Figure Global Call Center Revenue Market Share by Type in 2017

Figure Out-sourced Call Centers Market Size (Million USD) and Growth Rate (2013-2018)

Figure In-house Call Centers Market Size (Million USD) and Growth Rate (2013-2018)

Figure Global Call Center Market Share by Application in 2017

Figure Call Center Market Size (Million USD) and Growth Rate in Mass Market Center (2013-2018)

Figure Call Center Market Size (Million USD) and Growth Rate in B2B Center (2013-2018)

Figure Call Center Market Size (Million USD) and Growth Rate in Universal Center (2013-2018)

Table Call Center Market Size (Million USD) by Players (2013-2018)

Figure Call Center Market Size Share by Players in 2013

Figure Call Center Market Size Share by Players in 2017

Table [24]7 Inc Basic Information List

Table Call Center Business Revenue (Million USD) of [24]7 Inc (2013-2018)

Figure [24]7 Inc Call Center Business Revenue Market Share (2013-2018)

Table Alliance Data System Basic Information List

Table Call Center Business Revenue (Million USD) of Alliance Data System (2013-2018)

Figure Alliance Data System Call Center Business Revenue Market Share (2013-2018)

Table ATOS Basic Information List

Table Call Center Business Revenue (Million USD) of ATOS (2013-2018)

Figure ATOS Call Center Business Revenue Market Share (2013-2018)

Table BT Communications (Ireland) Basic Information List

Table Call Center Business Revenue (Million USD) of BT Communications (Ireland) (2013-2018)

Figure BT Communications (Ireland) Call Center Business Revenue Market Share (2013-2018)

Table Capita Customer Management Basic Information List

Table Call Center Business Revenue (Million USD) of Capita Customer Management (2013-2018)

Figure Capita Customer Management Call Center Business Revenue Market Share (2013-2018)

Table Convergys Corp Basic Information List

Table Call Center Business Revenue (Million USD) of Convergys Corp (2013-2018)

Figure Convergys Corp Call Center Business Revenue Market Share (2013-2018)

Table Enter Call Center Basic Information List

Table Call Center Business Revenue (Million USD) of Enter Call Center (2013-2018)

Figure Enter Call Center Call Center Business Revenue Market Share (2013-2018)

Table EXL Service Holdings Basic Information List

Table Call Center Business Revenue (Million USD) of EXL Service Holdings (2013-2018)

Figure EXL Service Holdings Call Center Business Revenue Market Share (2013-2018)

Table Genpact Basic Information List

Table Call Center Business Revenue (Million USD) of Genpact (2013-2018)

Figure Genpact Call Center Business Revenue Market Share (2013-2018)

Table HCL BPO Services NI Basic Information List

Table Call Center Business Revenue (Million USD) of HCL BPO Services NI (2013-2018)

Figure HCL BPO Services NI Call Center Business Revenue Market Share (2013-2018)

Table IBEX Global Basic Information List

Table Call Center Business Revenue (Million USD) of IBEX Global (2013-2018)

Figure IBEX Global Call Center Business Revenue Market Share (2013-2018)

Table IBM Global Process Services Basic Information List

Table Call Center Business Revenue (Million USD) of IBM Global Process Services (2013-2018)

Figure IBM Global Process Services Call Center Business Revenue Market Share (2013-2018)

Table Plusoft Informatica Basic Information List

Table Call Center Business Revenue (Million USD) of Plusoft Informatica (2013-2018)

Figure Plusoft Informatica Call Center Business Revenue Market Share (2013-2018)

Table Sitel Basic Information List

Table Call Center Business Revenue (Million USD) of Sitel (2013-2018)

Figure Sitel Call Center Business Revenue Market Share (2013-2018)

Table Sykes Enterprises Basic Information List

Table Call Center Business Revenue (Million USD) of Sykes Enterprises (2013-2018)

Figure Sykes Enterprises Call Center Business Revenue Market Share (2013-2018)

Table Tata Consultancy Services Basic Information List

Table Call Center Business Revenue (Million USD) of Tata Consultancy Services (2013-2018)

Figure Tata Consultancy Services Call Center Business Revenue Market Share (2013-2018)

Table Teleperformance Basic Information List

Table Call Center Business Revenue (Million USD) of Teleperformance (2013-2018)

Figure Teleperformance Call Center Business Revenue Market Share (2013-2018)

Table West Corporation Basic Information List

Table Call Center Business Revenue (Million USD) of West Corporation (2013-2018)

Figure West Corporation Call Center Business Revenue Market Share (2013-2018)

Table Global Call Center Market Size (Million USD) by Product (2013-2018)

Figure Global Call Center Revenue Market Share (%) by Product (2013-2018)

Figure Global Call Center Market Share by Product in 2017

Table Global Call Center Market Size by Application (2013-2018)

Figure Global Call Center Revenue Market Share (%) by Application in 2017

Table Top Consumer/End Users of Call Center

Figure United States Call Center Market Size (Million USD) and Growth Rate (2013-2018)

Table United States Call Center Market Size (Million USD) by Players (2013-2018)

Figure United States Call Center Market Size Share by Players in 2013

Figure United States Call Center Market Size Share by Players in 2017

Table United States Call Center Market Size by Application (2013-2018)

Figure United States Call Center Revenue Market Share (%) by Application (2013-2018)

Figure United States Call Center Market Size Share by Application in 2017

Figure EU Call Center Market Size (Million USD) and Growth Rate (2013-2018)

Table EU Call Center Market Size (Million USD) by Players (2013-2018)

Figure EU Call Center Market Size Share by Players in 2013

Figure EU Call Center Market Size Share by Players in 2017

Table EU Call Center Market Size by Application (2013-2018)

Figure EU Call Center Revenue Market Share (%) by Application (2013-2018)

Figure EU Call Center Market Size Share by Application in 2017

Figure Japan Call Center Market Size (Million USD) and Growth Rate (2013-2018)

Table Japan Call Center Market Size (Million USD) by Players (2013-2018)

Figure Japan Call Center Market Size Share by Players in 2013

Figure Japan Call Center Market Size Share by Players in 2017

Table Japan Call Center Market Size by Application (2013-2018)

Figure Japan Call Center Revenue Market Share (%) by Application (2013-2018)

Figure Japan Call Center Market Size Share by Application in 2017

Figure China Call Center Market Size (Million USD) and Growth Rate (2013-2018)

Table China Call Center Market Size (Million USD) by Players (2013-2018)

Figure China Call Center Market Size Share by Players in 2013

Figure China Call Center Market Size Share by Players in 2017

Table China Call Center Market Size by Application (2013-2018)

Figure China Call Center Revenue Market Share (%) by Application (2013-2018)

Figure China Call Center Market Size Share by Application in 2017

Figure India Call Center Market Size (Million USD) and Growth Rate (2013-2018)

Table India Call Center Market Size (Million USD) by Players (2013-2018)

Figure India Call Center Market Size Share by Players in 2013

Figure India Call Center Market Size Share by Players in 2017

Table India Call Center Market Size by Application (2013-2018)

Figure India Call Center Revenue Market Share (%) by Application (2013-2018)

Figure India Call Center Market Size Share by Application in 2017

Figure Southeast Asia Call Center Market Size (Million USD) and Growth Rate (2013-2018)

Table Southeast Asia Call Center Market Size (Million USD) by Players (2013-2018)

Figure Southeast Asia Call Center Market Size Share by Players in 2013

Figure Southeast Asia Call Center Market Size Share by Players in 2017

Table Southeast Asia Call Center Market Size by Application (2013-2018)

Figure Southeast Asia Call Center Revenue Market Share (%) by Application (2013-2018)

Figure Southeast Asia Call Center Market Size Share by Application in 2017

Figure Global Call Center Market Size and Growth Rate (2018-2025)

Table Global Call Center Market Size (Million USD) by Regions (2018-2025)

Figure Global Call Center Market Size Share (2018-2025)

Figure Global Call Center Market Size Share by Regions in 2025

Figure United States Call Center Revenue (Million USD) and Growth Rate (2018-2025)

Figure EU Call Center Revenue (Million USD) and Growth Rate (2018-2025)

Figure Japan Call Center Revenue (Million USD) and Growth Rate (2018-2025)

Figure China Call Center Revenue (Million USD) and Growth Rate (2018-2025)

Figure India Call Center Revenue (Million USD) and Growth Rate (2018-2025)

Figure Southeast Asia Call Center Revenue (Million USD) and Growth Rate (2018-2025)

Table Global Call Center Market Size (Million USD) by Type (2018-2025)

Figure Global Call Center Market Size Share by Type in 2018

Figure Global Call Center Market Size Share by Type in 2025

Table Global Call Center Market Size (Million USD) by Application (2018-2025)

Figure Global Call Center Market Size (Million USD) by Application in 2018

Figure Global Call Center Market Size (Million USD) by Application in 2025