Global Call Center Market Size, Status and Forecast 2018-2025
- QYR2857592
- 106 Pages
- December 2018
- ICT & Media
This report focuses on the global Call Center status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Call Center development in United States, Europe and China.
The key players covered in this study
[24]7 Inc
Alliance Data System
ATOS
BT Communications (Ireland)
Capita Customer Management
Convergys Corp
Enter Call Center
EXL Service Holdings
Genpact
HCL BPO Services NI
IBEX Global
IBM Global Process Services
Plusoft Informatica
Sitel
Sykes Enterprises
Tata Consultancy Services
Teleperformance
West Corporation
Market segment by Type, the product can be split into
Out-sourced Call Centers
In-house Call Centers
Market segment by Application, split into
Mass Market Center
B2B Center
Universal Center
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Call Center status, future forecast, growth opportunity, key market and key players.
To present the Call Center development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Call Center are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Call Center Market Size Growth Rate by Type (2013-2025)
1.4.2 Out-sourced Call Centers
1.4.3 In-house Call Centers
1.5 Market by Application
1.5.1 Global Call Center Market Share by Application (2013-2025)
1.5.2 Mass Market Center
1.5.3 B2B Center
1.5.4 Universal Center
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Call Center Market Size
2.2 Call Center Growth Trends by Regions
2.2.1 Call Center Market Size by Regions (2013-2025)
2.2.2 Call Center Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Call Center Market Size by Manufacturers
3.1.1 Global Call Center Revenue by Manufacturers (2013-2018)
3.1.2 Global Call Center Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global Call Center Market Concentration Ratio (CR5 and HHI)
3.2 Call Center Key Players Head office and Area Served
3.3 Key Players Call Center Product/Solution/Service
3.4 Date of Enter into Call Center Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Call Center Market Size by Type (2013-2018)
4.2 Global Call Center Market Size by Application (2013-2018)
5 United States
5.1 United States Call Center Market Size (2013-2018)
5.2 Call Center Key Players in United States
5.3 United States Call Center Market Size by Type
5.4 United States Call Center Market Size by Application
6 Europe
6.1 Europe Call Center Market Size (2013-2018)
6.2 Call Center Key Players in Europe
6.3 Europe Call Center Market Size by Type
6.4 Europe Call Center Market Size by Application
7 China
7.1 China Call Center Market Size (2013-2018)
7.2 Call Center Key Players in China
7.3 China Call Center Market Size by Type
7.4 China Call Center Market Size by Application
8 Japan
8.1 Japan Call Center Market Size (2013-2018)
8.2 Call Center Key Players in Japan
8.3 Japan Call Center Market Size by Type
8.4 Japan Call Center Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Call Center Market Size (2013-2018)
9.2 Call Center Key Players in Southeast Asia
9.3 Southeast Asia Call Center Market Size by Type
9.4 Southeast Asia Call Center Market Size by Application
10 India
10.1 India Call Center Market Size (2013-2018)
10.2 Call Center Key Players in India
10.3 India Call Center Market Size by Type
10.4 India Call Center Market Size by Application
11 Central & South America
11.1 Central & South America Call Center Market Size (2013-2018)
11.2 Call Center Key Players in Central & South America
11.3 Central & South America Call Center Market Size by Type
11.4 Central & South America Call Center Market Size by Application
12 International Players Profiles
12.1 [24]7 Inc
12.1.1 [24]7 Inc Company Details
12.1.2 Company Description and Business Overview
12.1.3 Call Center Introduction
12.1.4 [24]7 Inc Revenue in Call Center Business (2013-2018)
12.1.5 [24]7 Inc Recent Development
12.2 Alliance Data System
12.2.1 Alliance Data System Company Details
12.2.2 Company Description and Business Overview
12.2.3 Call Center Introduction
12.2.4 Alliance Data System Revenue in Call Center Business (2013-2018)
12.2.5 Alliance Data System Recent Development
12.3 ATOS
12.3.1 ATOS Company Details
12.3.2 Company Description and Business Overview
12.3.3 Call Center Introduction
12.3.4 ATOS Revenue in Call Center Business (2013-2018)
12.3.5 ATOS Recent Development
12.4 BT Communications (Ireland)
12.4.1 BT Communications (Ireland) Company Details
12.4.2 Company Description and Business Overview
12.4.3 Call Center Introduction
12.4.4 BT Communications (Ireland) Revenue in Call Center Business (2013-2018)
12.4.5 BT Communications (Ireland) Recent Development
12.5 Capita Customer Management
12.5.1 Capita Customer Management Company Details
12.5.2 Company Description and Business Overview
12.5.3 Call Center Introduction
12.5.4 Capita Customer Management Revenue in Call Center Business (2013-2018)
12.5.5 Capita Customer Management Recent Development
12.6 Convergys Corp
12.6.1 Convergys Corp Company Details
12.6.2 Company Description and Business Overview
12.6.3 Call Center Introduction
12.6.4 Convergys Corp Revenue in Call Center Business (2013-2018)
12.6.5 Convergys Corp Recent Development
12.7 Enter Call Center
12.7.1 Enter Call Center Company Details
12.7.2 Company Description and Business Overview
12.7.3 Call Center Introduction
12.7.4 Enter Call Center Revenue in Call Center Business (2013-2018)
12.7.5 Enter Call Center Recent Development
12.8 EXL Service Holdings
12.8.1 EXL Service Holdings Company Details
12.8.2 Company Description and Business Overview
12.8.3 Call Center Introduction
12.8.4 EXL Service Holdings Revenue in Call Center Business (2013-2018)
12.8.5 EXL Service Holdings Recent Development
12.9 Genpact
12.9.1 Genpact Company Details
12.9.2 Company Description and Business Overview
12.9.3 Call Center Introduction
12.9.4 Genpact Revenue in Call Center Business (2013-2018)
12.9.5 Genpact Recent Development
12.10 HCL BPO Services NI
12.10.1 HCL BPO Services NI Company Details
12.10.2 Company Description and Business Overview
12.10.3 Call Center Introduction
12.10.4 HCL BPO Services NI Revenue in Call Center Business (2013-2018)
12.10.5 HCL BPO Services NI Recent Development
12.11 IBEX Global
12.12 IBM Global Process Services
12.13 Plusoft Informatica
12.14 Sitel
12.15 Sykes Enterprises
12.16 Tata Consultancy Services
12.17 Teleperformance
12.18 West Corporation
13 Market Forecast 2018-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2018-2025)
13.10 Market Size Forecast by Application (2018-2025)
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
Table Call Center Key Market Segments
Table Key Players Call Center Covered
Table Global Call Center Market Size Growth Rate by Type 2013-2025 (Million US$)
Figure Global Call Center Market Size Market Share by Type 2013-2025
Figure Out-sourced Call Centers Figures
Table Key Players of Out-sourced Call Centers
Figure In-house Call Centers Figures
Table Key Players of In-house Call Centers
Table Global Call Center Market Size Growth by Application 2013-2025 (Million US$)
Figure Mass Market Center Case Studies
Figure B2B Center Case Studies
Figure Universal Center Case Studies
Figure Call Center Report Years Considered
Table Global Call Center Market Size 2013-2025 (Million US$)
Figure Global Call Center Market Size and Growth Rate 2013-2025 (Million US$)
Table Global Call Center Market Size by Regions 2013-2025 (Million US$)
Table Global Call Center Market Size by Regions 2013-2018 (Million US$)
Table Global Call Center Market Share by Regions 2013-2018
Figure Global Call Center Market Share by Regions 2013-2018
Figure Global Call Center Market Share by Regions 2018
Table Market Top Trends
Table Global Call Center Revenue by Manufacturers (2013-2018) (Million US$)
Table Global Call Center Market Share by Manufacturers (2013-2018)
Figure Global Call Center Market Share by Manufacturers in 2018
Table Global Call Center Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Call Center Product/Solution/Service
Table Date of Enter into Call Center Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Call Center Market Size by Type (2013-2018) (Million US$)
Table Global Call Center Market Size Share by Type (2013-2018)
Figure Global Call Center Market Size Market Share by Type (2013-2018)
Table Global Call Center Market Size by Application (2013-2018) (Million US$)
Table Global Call Center Market Size Share by Application (2013-2018)
Figure Global Call Center Market Size Market Share by Application (2013-2018)
Figure Global Call Center Revenue Market Share by Application in 2017
Figure United States Call Center Market Size 2013-2018 (Million US$)
Table United States Key Players Call Center Revenue (2017-2018) (Million US$)
Table United States Key Players Call Center Market Share (2017-2018)
Table United States Call Center Market Size by Type (2013-2018) (Million US$)
Table United States Call Center Market Share by Type (2013-2018)
Table United States Call Center Market Size by Application (2013-2018) (Million US$)
Table United States Call Center Market Share by Application (2013-2018)
Figure Europe Call Center Market Size 2013-2018 (Million US$)
Table Europe Key Players Call Center Revenue (2017-2018) (Million US$)
Table Europe Key Players Call Center Market Share (2017-2018)
Table Europe Call Center Market Size by Type (2013-2018) (Million US$)
Table Europe Call Center Market Share by Type (2013-2018)
Table Europe Call Center Market Size by Application (2013-2018) (Million US$)
Table Europe Call Center Market Share by Application (2013-2018)
Figure China Call Center Market Size 2013-2018 (Million US$)
Table China Key Players Call Center Revenue (2017-2018) (Million US$)
Table China Key Players Call Center Market Share (2017-2018)
Table China Call Center Market Size by Type (2013-2018) (Million US$)
Table China Call Center Market Share by Type (2013-2018)
Table China Call Center Market Size by Application (2013-2018) (Million US$)
Table China Call Center Market Share by Application (2013-2018)
Figure Japan Call Center Market Size 2013-2018 (Million US$)
Table Japan Key Players Call Center Revenue (2017-2018) (Million US$)
Table Japan Key Players Call Center Market Share (2017-2018)
Table Japan Call Center Market Size by Type (2013-2018) (Million US$)
Table Japan Call Center Market Share by Type (2013-2018)
Table Japan Call Center Market Size by Application (2013-2018) (Million US$)
Table Japan Call Center Market Share by Application (2013-2018)
Figure Southeast Asia Call Center Market Size 2013-2018 (Million US$)
Table Southeast Asia Key Players Call Center Revenue (2017-2018) (Million US$)
Table Southeast Asia Key Players Call Center Market Share (2017-2018)
Table Southeast Asia Call Center Market Size by Type (2013-2018) (Million US$)
Table Southeast Asia Call Center Market Share by Type (2013-2018)
Table Southeast Asia Call Center Market Size by Application (2013-2018) (Million US$)
Table Southeast Asia Call Center Market Share by Application (2013-2018)
Figure India Call Center Market Size 2013-2018 (Million US$)
Table India Key Players Call Center Revenue (2017-2018) (Million US$)
Table India Key Players Call Center Market Share (2017-2018)
Table India Call Center Market Size by Type (2013-2018) (Million US$)
Table India Call Center Market Share by Type (2013-2018)
Table India Call Center Market Size by Application (2013-2018) (Million US$)
Table India Call Center Market Share by Application (2013-2018)
Figure Central & South America Call Center Market Size 2013-2018 (Million US$)
Table Central & South America Key Players Call Center Revenue (2017-2018) (Million US$)
Table Central & South America Key Players Call Center Market Share (2017-2018)
Table Central & South America Call Center Market Size by Type (2013-2018) (Million US$)
Table Central & South America Call Center Market Share by Type (2013-2018)
Table Central & South America Call Center Market Size by Application (2013-2018) (Million US$)
Table Central & South America Call Center Market Share by Application (2013-2018)
Table [24]7 Inc Company Details
Table [24]7 Inc Revenue in Call Center Business (2013-2018) (Million US$)
Figure [24]7 Inc Revenue Growth Rate in Call Center Business (2013-2018)
Table [24]7 Inc Recent Development
Table Alliance Data System Company Details
Table Alliance Data System Revenue in Call Center Business (2013-2018)(Million US$)
Figure Alliance Data System Revenue Growth Rate in Call Center Business (2013-2018)
Table Alliance Data System Recent Development
Table ATOS Company Details
Table ATOS Revenue in Call Center Business (2013-2018)(Million US$)
Figure ATOS Revenue Growth Rate in Call Center Business (2013-2018)
Table ATOS Recent Development
Table BT Communications (Ireland) Company Details
Table BT Communications (Ireland) Revenue in Call Center Business (2013-2018)(Million US$)
Figure BT Communications (Ireland) Revenue Growth Rate in Call Center Business (2013-2018)
Table BT Communications (Ireland) Recent Development
Table Capita Customer Management Company Details
Table Capita Customer Management Revenue in Call Center Business (2013-2018)(Million US$)
Figure Capita Customer Management Revenue Growth Rate in Call Center Business (2013-2018)
Table Capita Customer Management Recent Development
Table Convergys Corp Company Details
Table Convergys Corp Revenue in Call Center Business (2013-2018)(Million US$)
Figure Convergys Corp Revenue Growth Rate in Call Center Business (2013-2018)
Table Convergys Corp Recent Development
Table Enter Call Center Company Details
Table Enter Call Center Revenue in Call Center Business (2013-2018)(Million US$)
Figure Enter Call Center Revenue Growth Rate in Call Center Business (2013-2018)
Table Enter Call Center Recent Development
Table EXL Service Holdings Company Details
Table EXL Service Holdings Revenue in Call Center Business (2013-2018)(Million US$)
Figure EXL Service Holdings Revenue Growth Rate in Call Center Business (2013-2018)
Table EXL Service Holdings Recent Development
Table Genpact Company Details
Table Genpact Revenue in Call Center Business (2013-2018)(Million US$)
Figure Genpact Revenue Growth Rate in Call Center Business (2013-2018)
Table Genpact Recent Development
Table HCL BPO Services NI Company Details
Table HCL BPO Services NI Revenue in Call Center Business (2013-2018)(Million US$)
Figure HCL BPO Services NI Revenue Growth Rate in Call Center Business (2013-2018)
Table HCL BPO Services NI Recent Development
Table IBEX Global Company Details
Table IBM Global Process Services Company Details
Table Plusoft Informatica Company Details
Table Sitel Company Details
Table Sykes Enterprises Company Details
Table Tata Consultancy Services Company Details
Table Teleperformance Company Details
Table West Corporation Company Details
Table Global Call Center Market Size by Regions (Million US$) 2018-2025
Figure Global Call Center Market Size Share by Regions (2018-2025)
Figure Global Call Center Market Size Share by Regions in 2025
Figure United States Call Center Market Size Forecast (2018-2025)(Million USD)
Figure Europe Call Center Market Size Forecast (2018-2025)(Million USD)
Figure China Call Center Market Size Forecast (2018-2025)(Million USD)
Figure Japan Call Center Market Size Forecast (2018-2025)(Million USD)
Figure Southeast Asia Call Center Market Size Forecast (2018-2025)(Million USD)
Figure India Call Center Market Size Forecast (2018-2025)(Million USD)
Figure Central & South America Call Center Market Size Forecast (2018-2025)(Million USD)
Table Global Call Center Market Size by Product (2018-2025) (Million US$)
Figure Global Call Center Market Size by Product (2018-2025)
Figure Global Call Center Market Size by Product in 2025
Table Global Call Center Market Size by Application (2018-2025) (Million US$)
Figure Global Call Center Market Size by Application (2018-2025)
Figure Global Call Center Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
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