Global Customer Self-Service Software Market Research Report 2017

Global Customer Self-Service Software Market Research Report 2017

1 Customer Self-Service Software Market Overview

1.1 Product Overview and Scope of Customer Self-Service Software

1.2 Customer Self-Service Software Segment by Type

1.2.1 Global Production Market Share of Customer Self-Service Software by Type in 2015

1.2.2 Cloud

1.2.3 On-premise

1.3 Customer Self-Service Software Segment by Application

1.3.1 Customer Self-Service Software Consumption Market Share by Application in 2015

1.3.2 Banking

1.3.3 Manufacturing

1.3.4 Retail & E-commerce

1.3.5 Education

1.3.6 Media & Entertainment

1.3.7 Healthcare & Life Sciences

1.3.8 Others

1.4 Customer Self-Service Software Market by Region

1.4.1 North America Status and Prospect (2012-2022)

1.4.2 Europe Status and Prospect (2012-2022)

1.4.3 China Status and Prospect (2012-2022)

1.4.4 Japan Status and Prospect (2012-2022)

1.4.5 Southeast Asia Status and Prospect (2012-2022)

1.4.6 India Status and Prospect (2012-2022)

1.5 Global Market Size (Value) of Customer Self-Service Software (2012-2022)

2 Global Customer Self-Service Software Market Competition by Manufacturers

2.1 Global Customer Self-Service Software Production and Share by Manufacturers (2015 and 2016)

2.2 Global Customer Self-Service Software Revenue and Share by Manufacturers (2015 and 2016)

2.3 Global Customer Self-Service Software Average Price by Manufacturers (2015 and 2016)

2.4 Manufacturers Customer Self-Service Software Manufacturing Base Distribution, Sales Area and Product Type

2.5 Customer Self-Service Software Market Competitive Situation and Trends

2.5.1 Customer Self-Service Software Market Concentration Rate

2.5.2 Customer Self-Service Software Market Share of Top 3 and Top 5 Manufacturers

2.5.3 Mergers & Acquisitions, Expansion

3 Global Customer Self-Service Software Production, Revenue (Value) by Region (2012-2017)

3.1 Global Customer Self-Service Software Production and Market Share by Region (2012-2017)

3.2 Global Customer Self-Service Software Revenue (Value) and Market Share by Region (2012-2017)

3.3 Global Customer Self-Service Software Production, Revenue, Price and Gross Margin (2012-2017)

3.4 North America Customer Self-Service Software Production, Revenue, Price and Gross Margin (2012-2017)

3.5 Europe Customer Self-Service Software Production, Revenue, Price and Gross Margin (2012-2017)

3.6 China Customer Self-Service Software Production, Revenue, Price and Gross Margin (2012-2017)

3.7 Japan Customer Self-Service Software Production, Revenue, Price and Gross Margin (2012-2017)

3.8 Southeast Asia Customer Self-Service Software Production, Revenue, Price and Gross Margin (2012-2017)

3.9 India Customer Self-Service Software Production, Revenue, Price and Gross Margin (2012-2017)

4 Global Customer Self-Service Software Supply (Production), Consumption, Export, Import by Regions (2012-2017)

4.1 Global Customer Self-Service Software Consumption by Regions (2012-2017)

4.2 North America Customer Self-Service Software Production, Consumption, Export, Import (2012-2017)

4.3 Europe Customer Self-Service Software Production, Consumption, Export, Import (2012-2017)

4.4 China Customer Self-Service Software Production, Consumption, Export, Import (2012-2017)

4.5 Japan Customer Self-Service Software Production, Consumption, Export, Import (2012-2017)

4.6 Southeast Asia Customer Self-Service Software Production, Consumption, Export, Import (2012-2017)

4.7 India Customer Self-Service Software Production, Consumption, Export, Import (2012-2017)

5 Global Customer Self-Service Software Production, Revenue (Value), Price Trend by Type

5.1 Global Customer Self-Service Software Production and Market Share by Type (2012-2017)

5.2 Global Customer Self-Service Software Revenue and Market Share by Type (2012-2017)

5.3 Global Customer Self-Service Software Price by Type (2012-2017)

5.4 Global Customer Self-Service Software Production Growth by Type (2012-2017)

6 Global Customer Self-Service Software Market Analysis by Application

6.1 Global Customer Self-Service Software Consumption and Market Share by Application (2012-2017)

6.2 Global Customer Self-Service Software Consumption Growth Rate by Application (2012-2017)

6.3 Market Drivers and Opportunities

6.3.1 Potential Applications

6.3.2 Emerging Markets/Countries

7 Global Customer Self-Service Software Manufacturers Profiles/Analysis

7.1 Microsoft Corporation

7.1.1 Company Basic Information, Manufacturing Base and Its Competitors

7.1.2 Customer Self-Service Software Product Type, Application and Specification

7.1.2.1 Cloud

7.1.2.2 On-premise

7.1.3 Microsoft Corporation Customer Self-Service Software Production, Revenue, Price and Gross Margin (2015 and 2016)

7.1.4 Main Business/Business Overview

7.2 Nuance Communications

7.2.1 Company Basic Information, Manufacturing Base and Its Competitors

7.2.2 Customer Self-Service Software Product Type, Application and Specification

7.2.2.1 Cloud

7.2.2.2 On-premise

7.2.3 Nuance Communications Customer Self-Service Software Production, Revenue, Price and Gross Margin (2015 and 2016)

7.2.4 Main Business/Business Overview

7.3 Oracle Corporation

7.3.1 Company Basic Information, Manufacturing Base and Its Competitors

7.3.2 Customer Self-Service Software Product Type, Application and Specification

7.3.2.1 Cloud

7.3.2.2 On-premise

7.3.3 Oracle Corporation Customer Self-Service Software Production, Revenue, Price and Gross Margin (2015 and 2016)

7.3.4 Main Business/Business Overview

7.4 SAP SE

7.4.1 Company Basic Information, Manufacturing Base and Its Competitors

7.4.2 Customer Self-Service Software Product Type, Application and Specification

7.4.2.1 Cloud

7.4.2.2 On-premise

7.4.3 SAP SE Customer Self-Service Software Production, Revenue, Price and Gross Margin (2015 and 2016)

7.4.4 Main Business/Business Overview

7.5 Salesforce

7.5.1 Company Basic Information, Manufacturing Base and Its Competitors

7.5.2 Customer Self-Service Software Product Type, Application and Specification

7.5.2.1 Cloud

7.5.2.2 On-premise

7.5.3 Salesforce Customer Self-Service Software Production, Revenue, Price and Gross Margin (2015 and 2016)

7.5.4 Main Business/Business Overview

7.6 Aspect Software

7.6.1 Company Basic Information, Manufacturing Base and Its Competitors

7.6.2 Customer Self-Service Software Product Type, Application and Specification

7.6.2.1 Cloud

7.6.2.2 On-premise

7.6.3 Aspect Software Customer Self-Service Software Production, Revenue, Price and Gross Margin (2015 and 2016)

7.6.4 Main Business/Business Overview

7.7 Avaya

7.7.1 Company Basic Information, Manufacturing Base and Its Competitors

7.7.2 Customer Self-Service Software Product Type, Application and Specification

7.7.2.1 Cloud

7.7.2.2 On-premise

7.7.3 Avaya Customer Self-Service Software Production, Revenue, Price and Gross Margin (2015 and 2016)

7.7.4 Main Business/Business Overview

7.8 BMC

7.8.1 Company Basic Information, Manufacturing Base and Its Competitors

7.8.2 Customer Self-Service Software Product Type, Application and Specification

7.8.2.1 Cloud

7.8.2.2 On-premise

7.8.3 BMC Customer Self-Service Software Production, Revenue, Price and Gross Margin (2015 and 2016)

7.8.4 Main Business/Business Overview

7.9 Verint

7.9.1 Company Basic Information, Manufacturing Base and Its Competitors

7.9.2 Customer Self-Service Software Product Type, Application and Specification

7.9.2.1 Cloud

7.9.2.2 On-premise

7.9.3 Verint Customer Self-Service Software Production, Revenue, Price and Gross Margin (2015 and 2016)

7.9.4 Main Business/Business Overview

8 Customer Self-Service Software Manufacturing Cost Analysis

8.1 Customer Self-Service Software Key Raw Materials Analysis

8.1.1 Key Raw Materials

8.1.2 Price Trend of Key Raw Materials

8.1.3 Key Suppliers of Raw Materials

8.1.4 Market Concentration Rate of Raw Materials

8.2 Proportion of Manufacturing Cost Structure

8.2.1 Raw Materials

8.2.2 Labor Cost

8.2.3 Manufacturing Expenses

8.3 Manufacturing Process Analysis of Customer Self-Service Software

9 Industrial Chain, Sourcing Strategy and Downstream Buyers

9.1 Customer Self-Service Software Industrial Chain Analysis

9.2 Upstream Raw Materials Sourcing

9.3 Raw Materials Sources of Customer Self-Service Software Major Manufacturers in 2015

9.4 Downstream Buyers

10 Marketing Strategy Analysis, Distributors/Traders

10.1 Marketing Channel

10.1.1 Direct Marketing

10.1.2 Indirect Marketing

10.1.3 Marketing Channel Development Trend

10.2 Market Positioning

10.2.1 Pricing Strategy

10.2.2 Brand Strategy

10.2.3 Target Client

10.3 Distributors/Traders List

11 Market Effect Factors Analysis

11.1 Technology Progress/Risk

11.1.1 Substitutes Threat

11.1.2 Technology Progress in Related Industry

11.2 Consumer Needs/Customer Preference Change

11.3 Economic/Political Environmental Change

12 Global Customer Self-Service Software Market Forecast (2017-2022)

12.1 Global Customer Self-Service Software Production, Revenue and Price Forecast (2017-2022)

12.1.1 Global Customer Self-Service Software Production and Growth Rate Forecast (2017-2022)

12.1.2 Global Customer Self-Service Software Revenue and Growth Rate Forecast (2017-2022)

12.1.3 Global Customer Self-Service Software Price and Trend Forecast (2017-2022)

12.2 Global Customer Self-Service Software Production, Consumption , Import and Export Forecast by Regions (2017-2022)

12.2.1 North America Customer Self-Service Software Production, Revenue, Consumption, Export and Import Forecast (2017-2022)

12.2.2 Europe Customer Self-Service Software Production, Revenue, Consumption, Export and Import Forecast (2017-2022)

12.2.3 China Customer Self-Service Software Production, Revenue, Consumption, Export and Import Forecast (2017-2022)

12.2.4 Japan Customer Self-Service Software Production, Revenue, Consumption, Export and Import Forecast (2017-2022)

12.2.5 Southeast Asia Customer Self-Service Software Production, Revenue, Consumption, Export and Import Forecast (2017-2022)

12.2.6 India Customer Self-Service Software Production, Revenue, Consumption, Export and Import Forecast (2017-2022)

12.3 Global Customer Self-Service Software Production, Revenue and Price Forecast by Type (2017-2022)

12.4 Global Customer Self-Service Software Consumption Forecast by Application (2017-2022)

13 Research Findings and Conclusion

14 Appendix

Methodology

Analyst Introduction

Data Source

Figure Picture of Customer Self-Service Software

Figure Global Production Market Share of Customer Self-Service Software by Type in 2015

Figure Product Picture of Cloud

Table Major Manufacturers of Cloud

Figure Product Picture of On-premise

Table Major Manufacturers of On-premise

Table Customer Self-Service Software Consumption Market Share by Application in 2015

Figure Banking Examples

Figure Manufacturing Examples

Figure Retail & E-commerce Examples

Figure Education Examples

Figure Media & Entertainment Examples

Figure Healthcare & Life Sciences Examples

Figure Others Examples

Figure North America Customer Self-Service Software Revenue (Million USD) and Growth Rate (2012-2022)

Figure Europe Customer Self-Service Software Revenue (Million USD) and Growth Rate (2012-2022)

Figure China Customer Self-Service Software Revenue (Million USD) and Growth Rate (2012-2022)

Figure Japan Customer Self-Service Software Revenue (Million USD) and Growth Rate (2012-2022)

Figure Southeast Asia Customer Self-Service Software Revenue (Million USD) and Growth Rate (2012-2022)

Figure India Customer Self-Service Software Revenue (Million USD) and Growth Rate (2012-2022)

Figure Global Customer Self-Service Software Revenue (Million UDS) and Growth Rate (2012-2022)

Table Global Customer Self-Service Software Production of Key Manufacturers (2015 and 2016)

Table Global Customer Self-Service Software Production Share by Manufacturers (2015 and 2016)

Figure 2015 Customer Self-Service Software Production Share by Manufacturers

Figure 2016 Customer Self-Service Software Production Share by Manufacturers

Table Global Customer Self-Service Software Revenue (Million USD) by Manufacturers (2015 and 2016)

Table Global Customer Self-Service Software Revenue Share by Manufacturers (2015 and 2016)

Table 2015 Global Customer Self-Service Software Revenue Share by Manufacturers

Table 2016 Global Customer Self-Service Software Revenue Share by Manufacturers

Table Global Market Customer Self-Service Software Average Price of Key Manufacturers (2015 and 2016)

Figure Global Market Customer Self-Service Software Average Price of Key Manufacturers in 2015

Table Manufacturers Customer Self-Service Software Manufacturing Base Distribution and Sales Area

Table Manufacturers Customer Self-Service Software Product Type

Figure Customer Self-Service Software Market Share of Top 3 Manufacturers

Figure Customer Self-Service Software Market Share of Top 5 Manufacturers

Table Global Customer Self-Service Software Production by Regions (2012-2017)

Figure Global Customer Self-Service Software Production and Market Share by Regions (2012-2017)

Figure Global Customer Self-Service Software Production Market Share by Regions (2012-2017)

Figure 2015 Global Customer Self-Service Software Production Market Share by Regions

Table Global Customer Self-Service Software Revenue by Regions (2012-2017)

Table Global Customer Self-Service Software Revenue Market Share by Regions (2012-2017)

Table 2015 Global Customer Self-Service Software Revenue Market Share by Regions

Table Global Customer Self-Service Software Production, Revenue, Price and Gross Margin (2012-2017)

Table North America Customer Self-Service Software Production, Revenue, Price and Gross Margin (2012-2017)

Table Europe Customer Self-Service Software Production, Revenue, Price and Gross Margin (2012-2017)

Table China Customer Self-Service Software Production, Revenue, Price and Gross Margin (2012-2017)

Table Japan Customer Self-Service Software Production, Revenue, Price and Gross Margin (2012-2017)

Table Southeast Asia Customer Self-Service Software Production, Revenue, Price and Gross Margin (2012-2017)

Table India Customer Self-Service Software Production, Revenue, Price and Gross Margin (2012-2017)

Table Global Customer Self-Service Software Consumption Market by Regions (2012-2017)

Table Global Customer Self-Service Software Consumption Market Share by Regions (2012-2017)

Figure Global Customer Self-Service Software Consumption Market Share by Regions (2012-2017)

Figure 2015 Global Customer Self-Service Software Consumption Market Share by Regions

Table North America Customer Self-Service Software Production, Consumption, Import & Export (2012-2017)

Table Europe Customer Self-Service Software Production, Consumption, Import & Export (2012-2017)

Table China Customer Self-Service Software Production, Consumption, Import & Export (2012-2017)

Table Japan Customer Self-Service Software Production, Consumption, Import & Export (2012-2017)

Table Southeast Asia Customer Self-Service Software Production, Consumption, Import & Export (2012-2017)

Table India Customer Self-Service Software Production, Consumption, Import & Export (2012-2017)

Table Global Customer Self-Service Software Production by Type (2012-2017)

Table Global Customer Self-Service Software Production Share by Type (2012-2017)

Figure Production Market Share of Customer Self-Service Software by Type (2012-2017)

Figure 2015 Production Market Share of Customer Self-Service Software by Type

Table Global Customer Self-Service Software Revenue by Type (2012-2017)

Table Global Customer Self-Service Software Revenue Share by Type (2012-2017)

Figure Production Revenue Share of Customer Self-Service Software by Type (2012-2017)

Figure 2015 Revenue Market Share of Customer Self-Service Software by Type

Table Global Customer Self-Service Software Price by Type (2012-2017)

Figure Global Customer Self-Service Software Production Growth by Type (2012-2017)

Table Global Customer Self-Service Software Consumption by Application (2012-2017)

Table Global Customer Self-Service Software Consumption Market Share by Application (2012-2017)

Figure Global Customer Self-Service Software Consumption Market Share by Application in 2015

Table Global Customer Self-Service Software Consumption Growth Rate by Application (2012-2017)

Figure Global Customer Self-Service Software Consumption Growth Rate by Application (2012-2017)

Table Microsoft Corporation Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Microsoft Corporation Customer Self-Service Software Production, Revenue, Price and Gross Margin (2015 and 2016)

Figure Microsoft Corporation Customer Self-Service Software Market Share (2015 and 2016)

Table Nuance Communications Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Nuance Communications Customer Self-Service Software Production, Revenue, Price and Gross Margin (2015 and 2016)

Figure Nuance Communications Customer Self-Service Software Market Share (2015 and 2016)

Table Oracle Corporation Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Oracle Corporation Customer Self-Service Software Production, Revenue, Price and Gross Margin (2015 and 2016)

Figure Oracle Corporation Customer Self-Service Software Market Share (2015 and 2016)

Table SAP SE Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table SAP SE Customer Self-Service Software Production, Revenue, Price and Gross Margin (2015 and 2016)

Figure SAP SE Customer Self-Service Software Market Share (2015 and 2016)

Table Salesforce Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Salesforce Customer Self-Service Software Production, Revenue, Price and Gross Margin (2015 and 2016)

Figure Salesforce Customer Self-Service Software Market Share (2015 and 2016)

Table Aspect Software Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Aspect Software Customer Self-Service Software Production, Revenue, Price and Gross Margin (2015 and 2016)

Figure Aspect Software Customer Self-Service Software Market Share (2015 and 2016)

Table Avaya Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Avaya Customer Self-Service Software Production, Revenue, Price and Gross Margin (2015 and 2016)

Figure Avaya Customer Self-Service Software Market Share (2015 and 2016)

Table BMC Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table BMC Customer Self-Service Software Production, Revenue, Price and Gross Margin (2015 and 2016)

Figure BMC Customer Self-Service Software Market Share (2015 and 2016)

Table Verint Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Verint Customer Self-Service Software Production, Revenue, Price and Gross Margin (2015 and 2016)

Figure Verint Customer Self-Service Software Market Share (2015 and 2016)

Table Production Base and Market Concentration Rate of Raw Material

Figure Price Trend of Key Raw Materials

Table Key Suppliers of Raw Materials

Figure Manufacturing Cost Structure of Customer Self-Service Software

Figure Manufacturing Process Analysis of Customer Self-Service Software

Figure Customer Self-Service Software Industrial Chain Analysis

Table Raw Materials Sources of Customer Self-Service Software Major Manufacturers in 2015

Table Major Buyers of Customer Self-Service Software

Table Distributors/Traders List

Figure Global Customer Self-Service Software Production and Growth Rate Forecast (2017-2022)

Figure Global Customer Self-Service Software Revenue and Growth Rate Forecast (2017-2022)

Figure Global Customer Self-Service Software Price and Trend Forecast (2017-2022)

Table Global Customer Self-Service Software Production Forecast by Regions (2017-2022)

Table Global Customer Self-Service Software Consumption Forecast by Regions (2017-2022)

Figure North America Customer Self-Service Software Production, Revenue and Growth Rate Forecast (2017-2022)

Table North America Customer Self-Service Software Production, Consumption, Export and Import Forecast (2017-2022)

Figure Europe Customer Self-Service Software Production, Revenue and Growth Rate Forecast (2017-2022)

Table Europe Customer Self-Service Software Production, Consumption, Export and Import Forecast (2017-2022)

Figure China Customer Self-Service Software Production, Revenue and Growth Rate Forecast (2017-2022)

Table China Customer Self-Service Software Production, Consumption, Export and Import Forecast (2017-2022)

Figure Japan Customer Self-Service Software Production, Revenue and Growth Rate Forecast (2017-2022)

Table Japan Customer Self-Service Software Production, Consumption, Export and Import Forecast (2017-2022)

Figure Southeast Asia Customer Self-Service Software Production, Revenue and Growth Rate Forecast (2017-2022)

Table Southeast Asia Customer Self-Service Software Production, Consumption, Export and Import Forecast (2017-2022)

Figure India Customer Self-Service Software Production, Revenue and Growth Rate Forecast (2017-2022)

Table India Customer Self-Service Software Production, Consumption, Export and Import Forecast (2017-2022)

Table Global Customer Self-Service Software Production Forecast by Type (2017-2022)

Table Global Customer Self-Service Software Revenue Forecast by Type (2017-2022)

Table Global Customer Self-Service Software Price Forecast by Type (2017-2022)

Table Global Customer Self-Service Software Consumption Forecast by Application (2017-2022)