United States EU Japan China India and Southeast Asia CRM Outsourcing Market Size Status and Forecast 2021

United States, EU, Japan, China, India and Southeast Asia CRM Outsourcing Market Size, Status and Forecast 2021

1 Industry Overview of CRM Outsourcing

1.1 CRM Outsourcing Market Overview

1.1.1 CRM Outsourcing Product Scope

1.1.2 Market Status and Outlook

1.2 Global CRM Outsourcing Market Size and Analysis by Regions

1.2.1 United States

1.2.2 EU

1.2.3 Japan

1.2.4 China

1.2.5 India

1.2.6 Southeast Asia

1.3 CRM Outsourcing Market by Type

1.3.1 Telemarketing Services

1.3.2 Order Management Services

1.3.3 Customer Services

1.3.4 Technical Support Service

1.4 CRM Outsourcing Market by End Users/Application

1.4.1 Retail

1.4.2 Institutions (BFSI)

1.4.3 Banking/Insurance

1.4.4 Telecommunication

1.4.5 Government

1.4.6 Travel and Hospitality

2 Global CRM Outsourcing Competition Analysis by Players

2.1 CRM Outsourcing Market Size (Value) by Players (2015-2016)

2.2 Competitive Status and Trend

2.2.1 Market Concentration Rate

2.2.2 Product/Service Differences

2.2.3 New Entrants

2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles

3.1 IBM Corporation

3.1.1 Company Profile

3.1.2 Main Business/Business Overview

3.1.3 Products, Services and Solutions

3.1.4 CRM Outsourcing Revenue (Value) (2011-2016)

3.1.5 Recent Developments

3.2 Mckesson Corporation

3.2.1 Company Profile

3.2.2 Main Business/Business Overview

3.2.3 Products, Services and Solutions

3.2.4 CRM Outsourcing Revenue (Value) (2011-2016)

3.2.5 Recent Developments

3.3 Xerox Corporatio

3.3.1 Company Profile

3.3.2 Main Business/Business Overview

3.3.3 Products, Services and Solutions

3.3.4 CRM Outsourcing Revenue (Value) (2011-2016)

3.3.5 Recent Developments

3.4 Dell

3.4.1 Company Profile

3.4.2 Main Business/Business Overview

3.4.3 Products, Services and Solutions

3.4.4 CRM Outsourcing Revenue (Value) (2011-2016)

3.4.5 Recent Developments

3.5 Hewlett-Packard Company

3.5.1 Company Profile

3.5.2 Main Business/Business Overview

3.5.3 Products, Services and Solutions

3.5.4 CRM Outsourcing Revenue (Value) (2011-2016)

3.5.5 Recent Developments

3.6 HCL Technologies

3.6.1 Company Profile

3.6.2 Main Business/Business Overview

3.6.3 Products, Services and Solutions

3.6.4 CRM Outsourcing Revenue (Value) (2011-2016)

3.6.5 Recent Developments

3.7 Cognizant Technology Solutions

3.7.1 Company Profile

3.7.2 Main Business/Business Overview

3.7.3 Products, Services and Solutions

3.7.4 CRM Outsourcing Revenue (Value) (2011-2016)

3.7.5 Recent Developments

3.8 Siemens AG

3.8.1 Company Profile

3.8.2 Main Business/Business Overview

3.8.3 Products, Services and Solutions

3.8.4 CRM Outsourcing Revenue (Value) (2011-2016)

3.8.5 Recent Developments

3.9 Anthelio Healthcare Solutions

3.9.1 Company Profile

3.9.2 Main Business/Business Overview

3.9.3 Products, Services and Solutions

3.9.4 CRM Outsourcing Revenue (Value) (2011-2016)

3.9.5 Recent Developments

3.10 Tata Consultancy Services

3.10.1 Company Profile

3.10.2 Main Business/Business Overview

3.10.3 Products, Services and Solutions

3.10.4 CRM Outsourcing Revenue (Value) (2011-2016)

3.10.5 Recent Developments

3.11 Infosys Limited

3.12 Wipro Limited

3.13 Accenture PLC

3.14 Allscripts Healthcare Solutions

4 Global CRM Outsourcing Market Size by Type and Application (2011-2016)

4.1 Global CRM Outsourcing Market Size by Type (2011-2016)

4.2 Global CRM Outsourcing Market Size by Application (2011-2016)

4.3 Potential Application of CRM Outsourcing in Future

4.4 Top Consumer/End Users of CRM Outsourcing

5 United States CRM Outsourcing Development Status and Outlook

5.1 United States CRM Outsourcing Market Size (2011-2016)

5.2 United States CRM Outsourcing Market Size and Market Share by Players (2015-2016)

6 EU CRM Outsourcing Development Status and Outlook

6.1 EU CRM Outsourcing Market Size (2011-2016)

6.2 EU CRM Outsourcing Market Size and Market Share by Players (2015-2016)

7 Japan CRM Outsourcing Development Status and Outlook

7.1 Japan CRM Outsourcing Market Size (2011-2016)

7.2 Japan CRM Outsourcing Market Size and Market Share by Players (2015-2016)

8 China CRM Outsourcing Development Status and Outlook

8.1 China CRM Outsourcing Market Size (2011-2016)

8.2 China CRM Outsourcing Market Size and Market Share by Players (2015-2016)

9 India CRM Outsourcing Development Status and Outlook

9.1 India CRM Outsourcing Market Size (2011-2016)

9.2 India CRM Outsourcing Market Size and Market Share by Players (2015-2016)

10 Southeast Asia CRM Outsourcing Development Status and Outlook

10.1 Southeast Asia CRM Outsourcing Market Size (2011-2016)

10.2 Southeast Asia CRM Outsourcing Market Size and Market Share by Players (2015-2016)

11 Market Forecast by Regions, Type and Application (2016-2021)

11.1 Global CRM Outsourcing Market Size (Value) by Regions (2016-2021)

11.2 Global CRM Outsourcing Market Size (Value) by Type (2016-2021)

11.3 Global CRM Outsourcing Market Size by Application (2016-2021)

12 CRM Outsourcing Market Dynamics

12.1 CRM Outsourcing Market Opportunities

12.2 CRM Outsourcing Challenge and Risk

12.2.1 Competition from Opponents

12.2.2 Downside Risks of Economy

12.3 CRM Outsourcing Market Constraints and Threat

12.3.1 Threat from Substitute

12.3.2 Government Policy

12.3.3 Technology Risks

12.4 CRM Outsourcing Market Driving Force

12.4.1 Growing Demand from Emerging Markets

12.4.2 Potential Application

13 Market Effect Factors Analysis

13.1 Technology Progress/Risk

13.1.1 Substitutes

13.1.2 Technology Progress in Related Industry

13.2 Consumer Needs Trend/Customer Preference

13.3 External Environmental Change

13.3.1 Economic Fluctuations

13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix

Author List

Disclosure Section

Research Methodology

Data Source

China Disclaimer

Figure CRM Outsourcing Product Scope

Figure Global CRM Outsourcing Market Size (2011-2016)

Table Global CRM Outsourcing Market Size and Growth Rate by Regions (2011-2016)

Figure Global CRM Outsourcing Market Share by Regions in 2015

Figure United States CRM Outsourcing Market Size and Growth Rate by Regions (2011-2016)

Figure EU CRM Outsourcing Market Size and Growth Rate by Regions (2011-2016)

Figure Japan CRM Outsourcing Market Size and Growth Rate by Regions (2011-2016)

Figure China CRM Outsourcing Market Size and Growth Rate by Regions (2011-2016)

Figure India CRM Outsourcing Market Size and Growth Rate by Regions (2011-2016)

Figure Southeast Asia CRM Outsourcing Market Size and Growth Rate by Regions (2011-2016)

Figure Global CRM Outsourcing Market Share by Type in 2015

Figure Telemarketing Services Market Size (Value) and Growth Rate (2011-2016)

Figure Order Management Services Market Size (Value) and Growth Rate (2011-2016)

Figure Customer Services Market Size (Value) and Growth Rate (2011-2016)

Figure Technical Support Service Market Size (Value) and Growth Rate (2011-2016)

Figure Global CRM Outsourcing Market Share by Application in 2015

Figure CRM Outsourcing Market Size and Growth Rate in Retail (2011-2016)

Figure CRM Outsourcing Market Size and Growth Rate in Institutions (BFSI) (2011-2016)

Figure CRM Outsourcing Market Size and Growth Rate in Banking/Insurance (2011-2016)

Figure CRM Outsourcing Market Size and Growth Rate in Telecommunication (2011-2016)

Figure CRM Outsourcing Market Size and Growth Rate in Government (2011-2016)

Figure CRM Outsourcing Market Size and Growth Rate in Travel and Hospitality (2011-2016)

Table CRM Outsourcing Market Size (Value) by Players (2015-2016)

Figure CRM Outsourcing Market Size Share by Players in 2015

Figure CRM Outsourcing Market Size Share by Players in 2016

Table IBM Corporation Basic Information List

Table CRM Outsourcing Business Revenue of IBM Corporation (2011-2016)

Figure IBM Corporation CRM Outsourcing Business Revenue Market Share in 2015

Table Mckesson Corporation Basic Information List

Table CRM Outsourcing Business Revenue of Mckesson Corporation (2011-2016)

Figure Mckesson Corporation CRM Outsourcing Business Revenue Market Share in 2015

Table Xerox Corporatio Basic Information List

Table CRM Outsourcing Business Revenue of Xerox Corporatio (2011-2016)

Figure Xerox Corporatio CRM Outsourcing Business Revenue Market Share in 2015

Table Dell Basic Information List

Table CRM Outsourcing Business Revenue of Dell (2011-2016)

Figure Dell CRM Outsourcing Business Revenue Market Share in 2015

Table Hewlett-Packard Company Basic Information List

Table CRM Outsourcing Business Revenue of Hewlett-Packard Company (2011-2016)

Figure Hewlett-Packard Company CRM Outsourcing Business Revenue Market Share in 2015

Table HCL Technologies Basic Information List

Table CRM Outsourcing Business Revenue of HCL Technologies (2011-2016)

Figure HCL Technologies CRM Outsourcing Business Revenue Market Share in 2015

Table Cognizant Technology Solutions Basic Information List

Table CRM Outsourcing Business Revenue of Cognizant Technology Solutions (2011-2016)

Figure Cognizant Technology Solutions CRM Outsourcing Business Revenue Market Share in 2015

Table Siemens AG Basic Information List

Table CRM Outsourcing Business Revenue of Siemens AG (2011-2016)

Figure Siemens AG CRM Outsourcing Business Revenue Market Share in 2015

Table Anthelio Healthcare Solutions Basic Information List

Table CRM Outsourcing Business Revenue of Anthelio Healthcare Solutions (2011-2016)

Figure Anthelio Healthcare Solutions CRM Outsourcing Business Revenue Market Share in 2015

Table Tata Consultancy Services Basic Information List

Table CRM Outsourcing Business Revenue of Tata Consultancy Services (2011-2016)

Figure Tata Consultancy Services CRM Outsourcing Business Revenue Market Share in 2015

Table Infosys Limited Basic Information List

Table CRM Outsourcing Business Revenue of Infosys Limited (2011-2016)

Figure Infosys Limited CRM Outsourcing Business Revenue Market Share in 2015

Table Wipro Limited Basic Information List

Table CRM Outsourcing Business Revenue of Wipro Limited (2011-2016)

Figure Wipro Limited CRM Outsourcing Business Revenue Market Share in 2015

Table Accenture PLC Basic Information List

Table CRM Outsourcing Business Revenue of Accenture PLC (2011-2016)

Figure Accenture PLC CRM Outsourcing Business Revenue Market Share in 2015

Table Allscripts Healthcare Solutions Basic Information List

Table CRM Outsourcing Business Revenue of Allscripts Healthcare Solutions (2011-2016)

Figure Allscripts Healthcare Solutions CRM Outsourcing Business Revenue Market Share in 2015

Table Global CRM Outsourcing Market Size by Type (2011-2016)

Figure Global CRM Outsourcing Market Size Share by Type in 2011

Figure Global CRM Outsourcing Market Size Share by Type in 2012

Figure Global CRM Outsourcing Market Size Share by Type in 2013

Figure Global CRM Outsourcing Market Size Share by Type in 2014

Figure Global CRM Outsourcing Market Size Share by Type in 2015

Figure Global CRM Outsourcing Market Size Share by Type in 2016

Table Global CRM Outsourcing Market Size by Application (2011-2016)

Figure Global CRM Outsourcing Market Size by Application in 2011

Figure Global CRM Outsourcing Market Size by Application in 2012

Figure Global CRM Outsourcing Market Size by Application in 2013

Figure Global CRM Outsourcing Market Size by Application in 2014

Figure Global CRM Outsourcing Market Size by Application in 2015

Figure Global CRM Outsourcing Market Size by Application in 2016

Table Top Consumer/End Users of CRM Outsourcing

Figure United States CRM Outsourcing Market Size and Growth Rate by Regions (2011-2016)

Table United States CRM Outsourcing Market Size by Players (2011-2016)

Figure United States CRM Outsourcing Market Size Share by Players in 2015

Figure United States CRM Outsourcing Market Size Share by Players in 2016

Figure EU CRM Outsourcing Market Size and Growth Rate by Regions (2011-2016)

Table EU CRM Outsourcing Market Size by Players (2011-2016)

Figure EU CRM Outsourcing Market Size Share by Players in 2015

Figure EU CRM Outsourcing Market Size Share by Players in 2016

Figure Japan CRM Outsourcing Market Size and Growth Rate by Regions (2011-2016)

Table Japan CRM Outsourcing Market Size by Players (2011-2016)

Figure Japan CRM Outsourcing Market Size Share by Players in 2015

Figure Japan CRM Outsourcing Market Size Share by Players in 2016

Figure China CRM Outsourcing Market Size and Growth Rate by Regions (2011-2016)

Table China CRM Outsourcing Market Size by Players (2011-2016)

Figure China CRM Outsourcing Market Size Share by Players in 2015

Figure China CRM Outsourcing Market Size Share by Players in 2016

Figure India CRM Outsourcing Market Size and Growth Rate by Regions (2011-2016)

Table India CRM Outsourcing Market Size by Players (2011-2016)

Figure India CRM Outsourcing Market Size Share by Players in 2015

Figure India CRM Outsourcing Market Size Share by Players in 2016

Figure Southeast Asia CRM Outsourcing Market Size and Growth Rate by Regions (2011-2016)

Table Southeast Asia CRM Outsourcing Market Size by Players (2011-2016)

Figure Southeast Asia CRM Outsourcing Market Size Share by Players in 2015

Figure Southeast Asia CRM Outsourcing Market Size Share by Players in 2016

Figure Global CRM Outsourcing Market Size (Value) by Regions (2016-2021)

Table Global CRM Outsourcing Market Size by Regions (2016-2021)

Figure Global CRM Outsourcing Market Size Share by Regions in 2017

Figure Global CRM Outsourcing Market Size Share by Regions in 2021

Table Global CRM Outsourcing Market Size by Type (2016-2021)

Figure Global CRM Outsourcing Market Size Share by Type in 2017

Figure Global CRM Outsourcing Market Size Share by Type in 2021

Table Global CRM Outsourcing Market Size by Application (2016-2021)

Figure Global CRM Outsourcing Market Size by Application in 2017

Figure Global CRM Outsourcing Market Size by Application in 2021