United States Cloud Based Contact Center Market Report 2016

United States Cloud Based Contact Center Market Report 2016

1 Cloud Based Contact Center Overview

1.1 Product Overview and Scope of Cloud Based Contact Center

1.2 Classification of Cloud Based Contact Center

1.2.1 Professional Services

1.2.2 System Integrator

1.2.3 Managed Services

1.3 Application of Cloud Based Contact Center

1.3.1 Call Routing and Queuing

1.3.2 Data Integration and Recording

1.3.3 Chat Quality Monitoring

1.3.4 Real-Time Decision Making

1.3.5 Workforce Optimization

1.4 United States Market Size Sales (Value) and Revenue (Volume) of Cloud Based Contact Center (2011-2021)

1.4.1 United States Cloud Based Contact Center Sales and Growth Rate (2011-2021)

1.4.2 United States Cloud Based Contact Center Revenue and Growth Rate (2011-2021)

2 United States Cloud Based Contact Center Competition by Manufacturers

2.1 United States Cloud Based Contact Center Sales and Market Share of Key Manufacturers (2015 and 2016)

2.2 United States Cloud Based Contact Center Revenue and Share by Manufactures (2015 and 2016)

2.3 United States Cloud Based Contact Center Average Price by Manufactures (2015 and 2016)

2.4 Cloud Based Contact Center Market Competitive Situation and Trends

2.4.1 Cloud Based Contact Center Market Concentration Rate

2.4.2 Cloud Based Contact Center Market Share of Top 3 and Top 5 Manufacturers

2.4.3 Mergers & Acquisitions, Expansion

3 United States Cloud Based Contact Center Sales (Volume) and Revenue (Value) by Type (2011-2016)

3.1 United States Cloud Based Contact Center Sales and Market Share by Type (2011-2016)

3.2 United States Cloud Based Contact Center Revenue and Market Share by Type (2011-2016)

3.3 United States Cloud Based Contact Center Price by Type (2011-2016)

3.4 United States Cloud Based Contact Center Sales Growth Rate by Type (2011-2016)

4 United States Cloud Based Contact Center Sales (Volume) by Application (2011-2016)

4.1 United States Cloud Based Contact Center Sales and Market Share by Application (2011-2016)

4.2 United States Cloud Based Contact Center Sales Growth Rate by Application (2011-2016)

4.3 Market Drivers and Opportunities

5 United States Cloud Based Contact Center Manufacturers Profiles/Analysis

5.1 Interactive Intelligence Group,Inc.

5.1.1 Company Basic Information, Manufacturing Base and Competitors

5.1.2 Cloud Based Contact Center Product Type, Application and Specification

5.1.2.1 Type I

5.1.2.2 Type II

5.1.3 Interactive Intelligence Group,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

5.1.4 Main Business/Business Overview

5.2 CiscoSystems,Inc.

5.2.2 Cloud Based Contact Center Product Type, Application and Specification

5.2.2.1 Type I

5.2.2.2 Type II

5.2.3 CiscoSystems,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

5.2.4 Main Business/Business Overview

5.3 Five,Inc.

5.3.2 Cloud Based Contact Center Product Type, Application and Specification

5.3.2.1 Type I

5.3.2.2 Type II

5.3.3 Five,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

5.3.4 Main Business/Business Overview

5.4 Genesys Telecommunications Laboratories,Inc.

5.4.2 Cloud Based Contact Center Product Type, Application and Specification

5.4.2.1 Type I

5.4.2.2 Type II

5.4.3 Genesys Telecommunications Laboratories,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

5.4.4 Main Business/Business Overview

5.5 Oracle Corporation

5.5.2 Cloud Based Contact Center Product Type, Application and Specification

5.5.2.1 Type I

5.5.2.2 Type II

5.5.3 Oracle Corporation Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

5.5.4 Main Business/Business Overview

5.6 x,Inc.

5.6.2 Cloud Based Contact Center Product Type, Application and Specification

5.6.2.1 Type I

5.6.2.2 Type II

5.6.3 x,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

5.6.4 Main Business/Business Overview

5.7 Incontact,Inc.

5.7.2 Cloud Based Contact Center Product Type, Application and Specification

5.7.2.1 Type I

5.7.2.2 Type II

5.7.3 Incontact,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

5.7.4 Main Business/Business Overview

5.8 3clogic,Inc.

5.8.2 Cloud Based Contact Center Product Type, Application and Specification

5.8.2.1 Type I

5.8.2.2 Type II

5.8.3 3clogic,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

5.8.4 Main Business/Business Overview

5.9 ConnectFirst,Inc.

5.9.2 Cloud Based Contact Center Product Type, Application and Specification

5.9.2.1 Type I

5.9.2.2 Type II

5.9.3 ConnectFirst,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

5.9.4 Main Business/Business Overview

5.10 Aspect Software

5.10.2 Cloud Based Contact Center Product Type, Application and Specification

5.10.2.1 Type I

5.10.2.2 Type II

5.10.3 Aspect Software Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

5.10.4 Main Business/Business Overview

5.11 Mitel Networks Corporation

5.12 Liveops Social

6 Cloud Based Contact Center Manufacturing Cost Analysis

6.1 Cloud Based Contact Center Key Raw Materials Analysis

6.1.1 Key Raw Materials

6.1.2 Price Trend of Key Raw Materials

6.1.3 Key Suppliers of Raw Materials

6.1.4 Market Concentration Rate of Raw Materials

6.2 Proportion of Manufacturing Cost Structure

6.2.1 Raw Materials

6.2.2 Labor Cost

6.2.3 Manufacturing Expenses

6.3 Manufacturing Process Analysis of Cloud Based Contact Center

7 Industrial Chain, Sourcing Strategy and Downstream Buyers

7.1 Cloud Based Contact Center Industrial Chain Analysis

7.2 Upstream Raw Materials Sourcing

7.3 Raw Materials Sources of Cloud Based Contact Center Major Manufacturers in 2015

7.4 Downstream Buyers

8 Marketing Strategy Analysis, Distributors/Traders

8.1 Marketing Channel

8.1.1 Direct Marketing

8.1.2 Indirect Marketing

8.1.3 Marketing Channel Development Trend

8.2 Market Positioning

8.2.1 Pricing Strategy

8.2.2 Brand Strategy

8.2.3 Target Client

8.3 Distributors/Traders List

9 Market Effect Factors Analysis

9.1 Technology Progress/Risk

9.1.1 Substitutes Threat

9.1.2 Technology Progress in Related Industry

9.2 Consumer Needs/Customer Preference Change

9.3 Economic/Political Environmental Change

10 United States Cloud Based Contact Center Market Forecast (2016-2021)

10.1 United States Cloud Based Contact Center Sales, Revenue Forecast (2016-2021)

10.2 United States Cloud Based Contact Center Sales Forecast by Type (2016-2021)

10.3 United States Cloud Based Contact Center Sales Forecast by Application (2016-2021)

10.4 Cloud Based Contact Center Price Forecast (2016-2021)

11 Research Findings and Conclusion

12 Appendix

Author List

Disclosure Section

Research Methodology

Data Source

Disclaimer

Figure Picture of Cloud Based Contact Center

Table Classification of Cloud Based Contact Center

Figure United States Sales Market Share of Cloud Based Contact Center by Type in 2015

Figure Professional Services Picture

Figure System Integrator Picture

Figure Managed Services Picture

Table Application of Cloud Based Contact Center

Figure United States Sales Market Share of Cloud Based Contact Center by Application in 2015

Figure Call Routing and Queuing Examples

Figure Data Integration and Recording Examples

Figure Chat Quality Monitoring Examples

Figure Real-Time Decision Making Examples

Figure Workforce Optimization Examples

Figure United States Cloud Based Contact Center Sales and Growth Rate (2011-2021)

Figure United States Cloud Based Contact Center Revenue and Growth Rate (2011-2021)

Table United States Cloud Based Contact Center Sales of Key Manufacturers (2015 and 2016)

Table United States Cloud Based Contact Center Sales Share by Manufacturers (2015 and 2016)

Figure 2015 Cloud Based Contact Center Sales Share by Manufacturers

Figure 2016 Cloud Based Contact Center Sales Share by Manufacturers

Table United States Cloud Based Contact Center Revenue by Manufacturers (2015 and 2016)

Table United States Cloud Based Contact Center Revenue Share by Manufacturers (2015 and 2016)

Table 2015 United States Cloud Based Contact Center Revenue Share by Manufacturers

Table 2016 United States Cloud Based Contact Center Revenue Share by Manufacturers

Table United States Market Cloud Based Contact Center Average Price of Key Manufacturers (2015 and 2016)

Figure United States Market Cloud Based Contact Center Average Price of Key Manufacturers in 2015

Figure Cloud Based Contact Center Market Share of Top 3 Manufacturers

Figure Cloud Based Contact Center Market Share of Top 5 Manufacturers

Table United States Cloud Based Contact Center Sales by Type (2011-2016)

Table United States Cloud Based Contact Center Sales Share by Type (2011-2016)

Figure United States Cloud Based Contact Center Sales Market Share by Type in 2015

Table United States Cloud Based Contact Center Revenue and Market Share by Type (2011-2016)

Table United States Cloud Based Contact Center Revenue Share by Type (2011-2016)

Figure Revenue Market Share of Cloud Based Contact Center by Type (2011-2016)

Table United States Cloud Based Contact Center Price by Type (2011-2016)

Figure United States Cloud Based Contact Center Sales Growth Rate by Type (2011-2016)

Table United States Cloud Based Contact Center Sales by Application (2011-2016)

Table United States Cloud Based Contact Center Sales Market Share by Application (2011-2016)

Figure United States Cloud Based Contact Center Sales Market Share by Application in 2015

Table United States Cloud Based Contact Center Sales Growth Rate by Application (2011-2016)

Figure United States Cloud Based Contact Center Sales Growth Rate by Application (2011-2016)

Table Interactive Intelligence Group,Inc. Basic Information List

Table Interactive Intelligence Group,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Figure Interactive Intelligence Group,Inc. Cloud Based Contact Center Sales Market Share (2011-2016)

Table CiscoSystems,Inc. Basic Information List

Table CiscoSystems,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Table CiscoSystems,Inc. Cloud Based Contact Center Sales Market Share (2011-2016)

Table Five,Inc. Basic Information List

Table Five,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Table Five,Inc. Cloud Based Contact Center Sales Market Share (2011-2016)

Table Genesys Telecommunications Laboratories,Inc. Basic Information List

Table Genesys Telecommunications Laboratories,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Table Genesys Telecommunications Laboratories,Inc. Cloud Based Contact Center Sales Market Share (2011-2016)

Table Oracle Corporation Basic Information List

Table Oracle Corporation Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Table Oracle Corporation Cloud Based Contact Center Sales Market Share (2011-2016)

Table x,Inc. Basic Information List

Table x,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Table x,Inc. Cloud Based Contact Center Sales Market Share (2011-2016)

Table Incontact,Inc. Basic Information List

Table Incontact,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Table Incontact,Inc. Cloud Based Contact Center Sales Market Share (2011-2016)

Table 3clogic,Inc. Basic Information List

Table 3clogic,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Table 3clogic,Inc. Cloud Based Contact Center Sales Market Share (2011-2016)

Table ConnectFirst,Inc. Basic Information List

Table ConnectFirst,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Table ConnectFirst,Inc. Cloud Based Contact Center Sales Market Share (2011-2016)

Table Aspect Software Basic Information List

Table Aspect Software Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Table Aspect Software Cloud Based Contact Center Sales Market Share (2011-2016)

Table Mitel Networks Corporation Basic Information List

Table Mitel Networks Corporation Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Table Mitel Networks Corporation Cloud Based Contact Center Sales Market Share (2011-2016)

Table Liveops Social Basic Information List

Table Liveops Social Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Table Liveops Social Cloud Based Contact Center Sales Market Share (2011-2016)

Table Production Base and Market Concentration Rate of Raw Material

Figure Price Trend of Key Raw Materials

Table Key Suppliers of Raw Materials

Figure Manufacturing Cost Structure of Cloud Based Contact Center

Figure Manufacturing Process Analysis of Cloud Based Contact Center

Figure Cloud Based Contact Center Industrial Chain Analysis

Table Raw Materials Sources of Cloud Based Contact Center Major Manufacturers in 2015

Table Major Buyers of Cloud Based Contact Center

Table Distributors/Traders List

Figure United States Cloud Based Contact Center Production and Growth Rate Forecast (2016-2021)

Figure United States Cloud Based Contact Center Revenue and Growth Rate Forecast (2016-2021)

Table United States Cloud Based Contact Center Production Forecast by Type (2016-2021)

Table United States Cloud Based Contact Center Consumption Forecast by Application (2016-2021)