Food & Beverages

UK Foodservice Survey 2012-2013: Evolution of POS and Self Service in Consumer Satisfaction

  • CAN64031
  • 77 Pages
  • July 2012
  • Food & Beverages
Synopsis
UK Foodservice Survey 20122013: Evolution of POS and Self Service in Consumer Satisfaction is a new report by Canadean that analyzes if the role and impact of new POS and self service technology in the UK foodservice industry are set to change in 2012-2013. This report provides the reader with a definitive analysis of the new techniques and technologies in the foodservice industry, and identifies how organizations plan to leverage them in future. Furthermore, this report not only grants access to the opinions and strategies of business decision makers and competitors, but also examines their actions surrounding business priorities. The report also provides access to information categorized by sector and revenue.
Scope
Reflects the principal trends regarding utility of intelligent POS and self-service technology that will shape the UK foodservice industry in the next 24 months.

Forecasts the possible impact of intelligent POS software implementation on the revenue growth trends of foodservice operators in the next 12 months.

Examine the key benefits and leading technological concerns and barriers on the induction of new technology and the subsequent efforts to negate them.

Explores the most popular self-ordering techniques in the UK foodservice industry and forecasts the possible changes in the marketing budget trends of self-service operating models in the UK foodservice industry, and lists key marketing and promotional channels.

Identifies the key drivers and leading concerns of the self-service ordering model on induction in the UK foodservice industry.
Summary
Why was the report written?
This report is the result of an extensive survey drawn from Canadeans exclusive panel of leading 196 senior UK industry foodservice operators. Most secondary research reports are based on general industry drivers and do not understand the industry executives attitude and changing behaviors, creating a gap in presenting the business outlook of the foodservice industry. In an effort to bridge this gap, Canadean created this primary-research based report by gathering the opinions of multiple stake holders in the value-chain of the UK foodservice industry.

What is the current market landscape and what is changing?
Overall responses reveal that 51% of respondents identify smart phone based software (mobile ordering and payment) to have the highest demand among intelligent POS technologies. Additionally, Centralized POS systems for whole enterprise is another intelligent POS technology that is in demand within the UK foodservice industry.

What are the key drivers behind recent market changes?
Overall analysis of responses shows that cost efficient for small units, easy access from multiple locations, and fast and easy implementation are considered the top three advantages of intelligent POS software by 50%, 42%, and 36% of respondents respectively.

What makes this report unique and essential to read?
UK Foodservice Survey 20122013: Evolution of POS and Self Service in Consumer Satisfaction is a new report by Canadean that analyzes how the role and impact of new POS and self service technology in the UK foodservice industry are set to change in 2012-2013. This report is a definitive analysis of the new techniques and technologies in the foodservice industry and identifies how organizations plan to leverage them in future. Furthermore, this report not only grants access to the opinions and strategies of business decision makers and competitors, but also examines their actions surrounding business priorities. The report also provides access to information categorised by sector, revenue, and job roles.
ReasonsToBuy
Canadean survey results show that customizes reports and queries, sets up and manages multiple menus at one time, and maintains inventory and generates purchase orders, with 48%, 45%, and 42% of respective citations, are the top three critical selection criteria that operators consider before selecting POS software.

Overall analysis of responses shows that cost efficient for small units, easy access from multiple locations, and fast and easy implementation are considered the top three advantages of intelligent POS software by 50%, 42%, and 36% of respondents respectively. Additionally, back-ups and disaster recovery is another key advantage considered important by 31% of respondents.

Survey results show that cost of maintaining peripherals and hardware, change in systems to coordinate between different software, and increased cost of switchover are the major concerns in implementing new POS systems. With the induction of new POS systems smart phones, iPads, and other new equipment, old equipment will be replaced and the added cost of maintaining this high-end equipment will be substantial.

Only 5% of respondents confirm that our company already offers self-service, whereas 7% are ready to implement self-service technology. Additionally, 27% of respondents cite that self service models are under consideration in their companies. Overall, 39% of respondents are looking forward to the implementation of new technologies including self-service, while 27% will not consider self-service any time in the foreseeable future.

Analysis shows that 43% of the respondents have no plans to upgrade or expand their current POS systems in the next 1224 months, whereas 25% have no information. In all, 7% of respondents will explore latest upgrade with current vendor, while 5% would like to install POS in wireless systems within their organizations. Overall, 31% of respondents will consider some up-gradation or change in their current POS systems over the next 1224 months.
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