Global Agent Performance Optimization (APO) Market Data Survey Report 2015-2025
- HEY3404386
- 63 Pages
- December 2019
- ICT & Media
Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
The global Agent Performance Optimization (APO) market will reach xxx Million USD in 2020 with CAGR xx% 2020-2025. The main contents of the report including:
Global market size and forecast
Regional market size, production data and export & import
Key manufacturers profile, products & services, sales data of business
Global market size by Major End-Use
Global market size by Major Type
Key manufacturers are included based on company profile, sales data and product specifications etc.:
NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.
Major applications as follows:
Small & Mid-sized Businesses
Large Enterprises
Major Type as follows:
Cloud Based
On Premises
Regional market size, production data and export & import:
Asia-Pacific
North America
Europe
South America
Middle East & Africa
1 Global Market Overview
1.1 Scope of Statistics
1.1.1 Scope of Products
1.1.2 Scope of Manufacturers
1.1.3 Scope of End-Use
1.1.4 Scope of Product Type
1.1.5 Scope of Regions/Countries
1.2 Global Market Size
Fig Global Agent Performance Optimization (APO) Market Size and CAGR 2015-2019 (Million USD)
Fig Global Agent Performance Optimization (APO) Market Forecast and CAGR 2020-2025 (Million USD)
2 Regional Market
2.1 Regional Sales
Tab Regional Sales Revenue 2015-2019 (Million USD)
2.2 Regional Demand
Tab Regional Demand and CAGR List 2015-2019 (Million USD)
Tab Regional Demand Forecast and CAGR 2020-2025 (Million USD)
2.3 Regional Trade
Tab Regional Export 2015-2019 (Million USD)
Tab Regional Import 2015-2019 (Million USD)
3 Key Manufacturers
3.1 NICE Ltd
3.1.1 Company Information
Tab Company Profile List of NICE Ltd
3.1.2 Product & Services
3.1.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of NICE Ltd
3.1.4 Recent Development
3.2 Genesys
3.2.1 Company Information
Tab Company Profile List of Genesys
3.2.2 Product & Services
3.2.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Genesys
3.2.4 Recent Development
3.3 Verint Systems Inc
3.3.1 Company Information
Tab Company Profile List of Verint Systems Inc
3.3.2 Product & Services
3.3.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Verint Systems Inc
3.3.4 Recent Development
3.4 Aspect
3.4.1 Company Information
Tab Company Profile List of Aspect
3.4.2 Product & Services
3.4.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Aspect
3.4.4 Recent Development
3.5 Calabrio
3.5.1 Company Information
Tab Company Profile List of Calabrio
3.5.2 Product & Services
3.5.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Calabrio
3.5.4 Recent Development
3.6 Five9
3.6.1 Company Information
Tab Company Profile List of Five9
3.6.2 Product & Services
3.6.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Five9
3.6.4 Recent Development
3.7 Teleopti AB
3.7.1 Company Information
Tab Company Profile List of Teleopti AB
3.7.2 Product & Services
3.7.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Teleopti AB
3.7.4 Recent Development
3.8 ZOOM International
3.8.1 Company Information
Tab Company Profile List of ZOOM International
3.8.2 Product & Services
3.8.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of ZOOM International
3.8.4 Recent Development
3.9 InVision AG
3.9.1 Company Information
Tab Company Profile List of InVision AG
3.9.2 Product & Services
3.9.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of InVision AG
3.9.4 Recent Development
3.10 Upstream Works Software
3.10.1 Company Information
Tab Company Profile List of Upstream Works Software
3.10.2 Product & Services
3.10.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Upstream Works Software
3.10.4 Recent Development
3.11 Envision Telephony
3.11.1 Company Information
Tab Company Profile List of Envision Telephony
3.11.2 Product & Services
3.11.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Envision Telephony
3.11.4 Recent Development
3.12 CallMiner
3.12.1 Company Information
Tab Company Profile List of CallMiner
3.12.2 Product & Services
3.12.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of CallMiner
3.12.4 Recent Development
3.13 CallFinder
3.13.1 Company Information
Tab Company Profile List of CallFinder
3.13.2 Product & Services
3.13.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of CallFinder
3.14 HigherGround, Inc.
3.14.1 Company Information
Tab Company Profile List of HigherGround, Inc.
3.14.2 Product & Services
3.14.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of HigherGround, Inc.
4 Major End-Use
4.1 Small & Mid-sized Businesses
4.1.1 Overview
Tab Summary of Consumption Distribution of Small & Mid-sized Businesses
4.1.2 Small & Mid-sized Businesses Market Size and Forecast
Fig Small & Mid-sized Businesses Market Size and CAGR 2015-2019 (Million USD)
Fig Small & Mid-sized Businesses Market Forecast and CAGR 2020-2025 (Million USD)
4.2 Large Enterprises
4.2.1 Overview
Tab Summary of Consumption Distribution of Large Enterprises
4.2.2 Large Enterprises Market Size and Forecast
Fig Large Enterprises Market Size and CAGR 2015-2019 (Million USD)
Fig Large Enterprises Market Forecast and CAGR 2020-2025 (Million USD)
5 Market by Type
5.1 Cloud Based
5.1.1 Overview
Tab Product Overview of Cloud Based
5.1.2 Cloud Based Market Size and Forecast
Fig Cloud Based Market Size and CAGR 2015-2019 (Million USD)
Fig Cloud Based Market Forecast and CAGR 2020-2025 (Million USD)
5.2 On Premises
5.2.1 Overview
Tab Product Overview of On Premises
5.2.2 On Premises Market Size and Forecast
Fig On Premises Market Size and CAGR 2015-2019 (Million USD)
Fig On Premises Market Forecast and CAGR 2020-2025 (Million USD)
Tab Different Products Prices List of Major Manufacturers
Tab Different Products Prices List of End-Use
Tab Different Products Prices List of Produt Type
6 Conclusion
Tab Regional Sales Revenue 2015-2019 (Million USD)
Tab Regional Demand and CAGR List 2015-2019 (Million USD)
Tab Regional Demand Forecast and CAGR 2020-2025 (Million USD)
Tab Regional Export 2015-2019 (Million USD)
Tab Regional Import 2015-2019 (Million USD)
Tab Company Profile List of NICE Ltd
Tab Sales Revenue, Cost and Margin of NICE Ltd
Tab Company Profile List of Genesys
Tab Sales Revenue, Cost and Margin of Genesys
Tab Company Profile List of Verint Systems Inc
Tab Sales Revenue, Cost and Margin of Verint Systems Inc
Tab Company Profile List of Aspect
Tab Sales Revenue, Cost and Margin of Aspect
Tab Company Profile List of Calabrio
Tab Sales Revenue, Cost and Margin of Calabrio
Tab Company Profile List of Five9
Tab Sales Revenue, Cost and Margin of Five9
Tab Company Profile List of Teleopti AB
Tab Sales Revenue, Cost and Margin of Teleopti AB
Tab Company Profile List of ZOOM International
Tab Sales Revenue, Cost and Margin of ZOOM International
Tab Company Profile List of InVision AG
Tab Sales Revenue, Cost and Margin of InVision AG
Tab Company Profile List of Upstream Works Software
Tab Sales Revenue, Cost and Margin of Upstream Works Software
Tab Company Profile List of Envision Telephony
Tab Sales Revenue, Cost and Margin of Envision Telephony
Tab Company Profile List of CallMiner
Tab Sales Revenue, Cost and Margin of CallMiner
Tab Company Profile List of CallFinder
Tab Sales Revenue, Cost and Margin of CallFinder
Tab Company Profile List of HigherGround, Inc.
Tab Sales Revenue, Cost and Margin of HigherGround, Inc.
Tab Summary of Consumption Distribution of Small & Mid-sized Businesses
Tab Summary of Consumption Distribution of Large Enterprises
Tab Product Overview of Cloud Based
Tab Product Overview of On Premises
Tab Different Products Prices List of Major Manufacturers
Tab Different Products Prices List of End-Use
Tab Different Products Prices List of Produt Type
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