This report presents the findings from a survey of 168 retailers regarding their Information & Communications Technology (ICT) budgets and staff allocation. The survey investigates how retailers currently allocate their ICT budgets across the core areas of ICT spend, namely hardware, software, IT services, communications and consulting.
Understand how ICT budgets are set to change in 2013 in terms of their overall size.
Appreciate how budgets are allocated across the core elements of ICT spend, including hardware, software, services, communications and consulting.
Learn how ICT money is being spent in areas such as the data centre, applications, IT management and the network.
Establish how IT staff are typically allocated within retailers.
Gain insight into with whom retailers plan to spend their ICT money.
Why was the report written?
In order to provide a depth of insight into ICT vendors and service providers potential customers.
What is the current market landscape and what is changing?
According to Kables survey, hardware has been receiving the highest allocation, garnering X% of the average ICT budget in 2012, however, retailers are fairly keen to invest in software, as X% of total ICT budgets are being allocated to this area in 2013, an increase of X% compared to 2012.
What are the key drivers behind recent market changes?
The increasing demand for enterprise applications such as customer relationship management (CRM), and supply chain management (SCM) along with application lifecycle products are driving retailers investment in software as they look to streamline their operations and improve their time to market.
What makes this report unique and essential to read?
Kable Global ICT Intelligence has invested significant resources in order to interview CIOs and IT managers about their IT Budgets. Very few IT analyst houses will have interviewed 160+ ICT decision makers in the retail industry in H2 2012.
Retailers have been making decent investments in hardware in 2013, primarily driven by the current transformation taking place in the retail sector owing to the increasing adoption of mobile devices such as smartphones and tablets as point-of-sale (POS) terminals.
According to Kables survey, retailers are allocating a significant percentage of their ICT budgets to internal project development and maintenance in 2012 and 2013 in order to introduce agility & transparency into their operations and support innovation.
Retailers are allocating a moderate proportion of their hardware budget to security technologies. The increasing adoption of mobile technologies, cloud computing and various digital payment modes requires retailers to be proactive in updating their security features.
As retailers are facing challenges relating to cutting costs, improving customer services, and integrating various functionalities and channels, they are planning to adopt on-demand software.
Analysing the data by size of respondent reveals that large retailers are placing more emphasis on investment in cloud services, whereas small and medium-sized retailers are spending more on desktop services and user support.