ICT Media

Global Technical Support Outsourcing Market 2014-2018

  • TEC144099
  • 55 Pages
  • October 2014
  • ICT Media
About Technical Support Outsourcing
Technical support is a wide range of services through which enterprises provide assistance to users of technology products. The support is usually delivered over email, telephone, website, or an incident logging tool and onsite technical support. Large organizations usually have internal technical support teams, while small and medium-sized organizations more often outsource technical support services to specialized firms that are referred as managed service providers. With the rise in the complexity of IT infrastructure and pricing models of various organizations, the technical support for products and services has become a crucial differentiating factor.

TechNavio's analysts forecast the Global Technical Support Outsourcing market to grow at a CAGR of 5.92 percent over the period 2013-2018.

Covered in this Report
The Global Technical Support Outsourcing market can be segmented into two divisions: Help Desk Support Outsourcing and Call Center Technical Support Outsourcing. This report covers information about the market share of the Global Technical Support Outsourcing market by Services. The report also covers information about the geographical segmentation of the Global Technical Support Outsourcing market based on three key regions.
TechNavio's report, Global Technical Support Outsourcing Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the APAC and EMEA regions; it also covers the Global Technical Support Outsourcing market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.
Key Regions
Americas
APAC
EMEA
Key Vendors
Hudson Software
Inforonics Global Services
Qcom Outsourcing
Wipro
Other Prominent Vendors

HCL Technology
IBM
Iyogi
Support.com
Telus International


Market Driver
Rapidly Changing Channel Preferences
For a full, detailed list, view our report
Market Challenge
Gaps in Customer Expectation
For a full, detailed list, view our report
Market Trend
Increased Adoption of SOA and Integration
For a full, detailed list, view our report
Key Questions Answered in this Report
What will the market size be in 2018 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?
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