ICT Media

Global SQM and CEM Market 2015-2019

  • TEC183675
  • 83 Pages
  • March 2015
  • ICT Media
About SQM and CEM
SQM is a tool used for comparing expectations with the performance of the product and service. Improved service quality increases the ranking of an organization and helps sustain in the competitive market. CEM is a management tool used to get insights about the customers, which helps organizations take right decisions with respect to their business. It tries to understand multiple aspects of the customer through touch points. Effective utilization of CEM helps enterprises in improving customer satisfaction and increasing brand loyalty. Companies need to manage customer experience effectively and ensure that they attain the maximum level of customer satisfaction to sustain the competition in this challenging business environment.

TechNavio's analysts forecast the Global SQM and CEM market to grow at a CAGR of 14.25 percent over the period 2014-2019.

Covered in this Report
This report covers the present scenario and the growth prospects of the Global SQM and CEM market for the period 2015-2019. To calculate the market size, the report considers revenue generated from sales of SQM and CEM tools to enterprises. It includes revenue generated from the sales of the following CEM tools:

Text analytics
Web analytics
Speech analytics
EFM

TechNavio's report, Global SQM and CEM Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers Europe, Latin America, North America, and the APAC and MEA regions; it also covers the Global SQM and CEM market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key Regions
APAC
Europe
Latin America
MEA
North America

Key Vendors
Adobe Systems
HP
IBM
Oracle

Other Prominent Vendors
Amdocs
Attensity Group
CA Technologies
Chatterplug
ClickFox
Corsential
Egain Communications
Empathica
iPerceptions
Medallia
Microsoft
Riverstar Software
Webtrends

Market Driver
Growing Demand for Mobile Analytics
For a full, detailed list, view our report

Market Challenge
Difficulty in Handling Social Media
For a full, detailed list, view our report

Market Trend
Demand for Cross-channel Analytics
For a full, detailed list, view our report

Key Questions Answered in this Report
What will the market size be in 2019 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?
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