ICT & Media

Global Social Customer Relationship Management (CRM) Software Market Size, Status and Forecast 2019-2025

  • QYR2874761
  • 90 Pages
  • January 2019
  • ICT & Media
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Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers.

In 2018, the global Social Customer Relationship Management (CRM) Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Social Customer Relationship Management (CRM) Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Social Customer Relationship Management (CRM) Software development in United States, Europe and China.

The key players covered in this study

Salesforce.com

SAP AG

Oracle

Microsoft Dynamics CRM

Jive Software

Lithium Technologies

Visible Technologies

Artesian Solutions

Bazaarvoice

QuestBack

Attensity Group

Leaf Group

Kana Software

Market segment by Type, the product can be split into

Cloud-based

On-premises

Market segment by Application, split into

SMEs

Large Enterprises

Market segment by Regions/Countries, this report covers

United States

Europe

China

Japan

Southeast Asia

India

Central & South America

The study objectives of this report are:

To analyze global Social Customer Relationship Management (CRM) Software status, future forecast, growth opportunity, key market and key players.

To present the Social Customer Relationship Management (CRM) Software development in United States, Europe and China.

To strategically profile the key players and comprehensively analyze their development plan and strategies.

To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Social Customer Relationship Management (CRM) Software are as follows:

History Year: 2014-2018

Base Year: 2018

Estimated Year: 2019

Forecast Year 2019 to 2025

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview

1.1 Study Scope

1.2 Key Market Segments

1.3 Players Covered

1.4 Market Analysis by Type

1.4.1 Global Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Type (2014-2025)

1.4.2 Cloud-based

1.4.3 On-premises

1.5 Market by Application

1.5.1 Global Social Customer Relationship Management (CRM) Software Market Share by Application (2014-2025)

1.5.2 SMEs

1.5.3 Large Enterprises

1.6 Study Objectives

1.7 Years Considered

2 Global Growth Trends

2.1 Social Customer Relationship Management (CRM) Software Market Size

2.2 Social Customer Relationship Management (CRM) Software Growth Trends by Regions

2.2.1 Social Customer Relationship Management (CRM) Software Market Size by Regions (2014-2025)

2.2.2 Social Customer Relationship Management (CRM) Software Market Share by Regions (2014-2019)

2.3 Industry Trends

2.3.1 Market Top Trends

2.3.2 Market Drivers

2.3.3 Market Opportunities

3 Market Share by Key Players

3.1 Social Customer Relationship Management (CRM) Software Market Size by Manufacturers

3.1.1 Global Social Customer Relationship Management (CRM) Software Revenue by Manufacturers (2014-2018)

3.1.2 Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Manufacturers (2014-2018)

3.1.3 Global Social Customer Relationship Management (CRM) Software Market Concentration Ratio (CR5 and HHI)

3.2 Social Customer Relationship Management (CRM) Software Key Players Head office and Area Served

3.3 Key Players Social Customer Relationship Management (CRM) Software Product/Solution/Service

3.4 Date of Enter into Social Customer Relationship Management (CRM) Software Market

3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application

4.1 Global Social Customer Relationship Management (CRM) Software Market Size by Type (2014-2019)

4.2 Global Social Customer Relationship Management (CRM) Software Market Size by Application (2014-2019)

5 United States

5.1 United States Social Customer Relationship Management (CRM) Software Market Size (2014-2019)

5.2 Social Customer Relationship Management (CRM) Software Key Players in United States

5.3 United States Social Customer Relationship Management (CRM) Software Market Size by Type

5.4 United States Social Customer Relationship Management (CRM) Software Market Size by Application

6 Europe

6.1 Europe Social Customer Relationship Management (CRM) Software Market Size (2014-2019)

6.2 Social Customer Relationship Management (CRM) Software Key Players in Europe

6.3 Europe Social Customer Relationship Management (CRM) Software Market Size by Type

6.4 Europe Social Customer Relationship Management (CRM) Software Market Size by Application

7 China

7.1 China Social Customer Relationship Management (CRM) Software Market Size (2014-2019)

7.2 Social Customer Relationship Management (CRM) Software Key Players in China

7.3 China Social Customer Relationship Management (CRM) Software Market Size by Type

7.4 China Social Customer Relationship Management (CRM) Software Market Size by Application

8 Japan

8.1 Japan Social Customer Relationship Management (CRM) Software Market Size (2014-2019)

8.2 Social Customer Relationship Management (CRM) Software Key Players in Japan

8.3 Japan Social Customer Relationship Management (CRM) Software Market Size by Type

8.4 Japan Social Customer Relationship Management (CRM) Software Market Size by Application

9 Southeast Asia

9.1 Southeast Asia Social Customer Relationship Management (CRM) Software Market Size (2014-2019)

9.2 Social Customer Relationship Management (CRM) Software Key Players in Southeast Asia

9.3 Southeast Asia Social Customer Relationship Management (CRM) Software Market Size by Type

9.4 Southeast Asia Social Customer Relationship Management (CRM) Software Market Size by Application

10 India

10.1 India Social Customer Relationship Management (CRM) Software Market Size (2014-2019)

10.2 Social Customer Relationship Management (CRM) Software Key Players in India

10.3 India Social Customer Relationship Management (CRM) Software Market Size by Type

10.4 India Social Customer Relationship Management (CRM) Software Market Size by Application

11 Central & South America

11.1 Central & South America Social Customer Relationship Management (CRM) Software Market Size (2014-2019)

11.2 Social Customer Relationship Management (CRM) Software Key Players in Central & South America

11.3 Central & South America Social Customer Relationship Management (CRM) Software Market Size by Type

11.4 Central & South America Social Customer Relationship Management (CRM) Software Market Size by Application

12 International Players Profiles

12.1 Salesforce.com

12.1.1 Salesforce.com Company Details

12.1.2 Company Description and Business Overview

12.1.3 Social Customer Relationship Management (CRM) Software Introduction

12.1.4 Salesforce.com Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)

12.1.5 Salesforce.com Recent Development

12.2 SAP AG

12.2.1 SAP AG Company Details

12.2.2 Company Description and Business Overview

12.2.3 Social Customer Relationship Management (CRM) Software Introduction

12.2.4 SAP AG Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)

12.2.5 SAP AG Recent Development

12.3 Oracle

12.3.1 Oracle Company Details

12.3.2 Company Description and Business Overview

12.3.3 Social Customer Relationship Management (CRM) Software Introduction

12.3.4 Oracle Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)

12.3.5 Oracle Recent Development

12.4 Microsoft Dynamics CRM

12.4.1 Microsoft Dynamics CRM Company Details

12.4.2 Company Description and Business Overview

12.4.3 Social Customer Relationship Management (CRM) Software Introduction

12.4.4 Microsoft Dynamics CRM Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)

12.4.5 Microsoft Dynamics CRM Recent Development

12.5 Jive Software

12.5.1 Jive Software Company Details

12.5.2 Company Description and Business Overview

12.5.3 Social Customer Relationship Management (CRM) Software Introduction

12.5.4 Jive Software Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)

12.5.5 Jive Software Recent Development

12.6 Lithium Technologies

12.6.1 Lithium Technologies Company Details

12.6.2 Company Description and Business Overview

12.6.3 Social Customer Relationship Management (CRM) Software Introduction

12.6.4 Lithium Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)

12.6.5 Lithium Technologies Recent Development

12.7 Visible Technologies

12.7.1 Visible Technologies Company Details

12.7.2 Company Description and Business Overview

12.7.3 Social Customer Relationship Management (CRM) Software Introduction

12.7.4 Visible Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)

12.7.5 Visible Technologies Recent Development

12.8 Artesian Solutions

12.8.1 Artesian Solutions Company Details

12.8.2 Company Description and Business Overview

12.8.3 Social Customer Relationship Management (CRM) Software Introduction

12.8.4 Artesian Solutions Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)

12.8.5 Artesian Solutions Recent Development

12.9 Bazaarvoice

12.9.1 Bazaarvoice Company Details

12.9.2 Company Description and Business Overview

12.9.3 Social Customer Relationship Management (CRM) Software Introduction

12.9.4 Bazaarvoice Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)

12.9.5 Bazaarvoice Recent Development

12.10 QuestBack

12.10.1 QuestBack Company Details

12.10.2 Company Description and Business Overview

12.10.3 Social Customer Relationship Management (CRM) Software Introduction

12.10.4 QuestBack Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)

12.10.5 QuestBack Recent Development

12.11 Attensity Group

12.12 Leaf Group

12.13 Kana Software

13 Market Forecast 2019-2025

13.1 Market Size Forecast by Regions

13.2 United States

13.3 Europe

13.4 China

13.5 Japan

13.6 Southeast Asia

13.7 India

13.8 Central & South America

13.9 Market Size Forecast by Product (2019-2025)

13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix

15.1 Research Methodology

15.1.1 Methodology/Research Approach

15.1.1.1 Research Programs/Design

15.1.1.2 Market Size Estimation

12.1.1.3 Market Breakdown and Data Triangulation

15.1.2 Data Source

15.1.2.1 Secondary Sources

15.1.2.2 Primary Sources

15.2 Disclaimer

15.3 Author Details

List of Tables and Figures

Table Social Customer Relationship Management (CRM) Software Key Market Segments

Table Key Players Social Customer Relationship Management (CRM) Software Covered

Table Global Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Type 2014-2025 (Million US$)

Figure Global Social Customer Relationship Management (CRM) Software Market Size Market Share by Type 2014-2025

Figure Cloud-based Figures

Table Key Players of Cloud-based

Figure On-premises Figures

Table Key Players of On-premises

Table Global Social Customer Relationship Management (CRM) Software Market Size Growth by Application 2014-2025 (Million US$)

Figure SMEs Case Studies

Figure Large Enterprises Case Studies

Figure Social Customer Relationship Management (CRM) Software Report Years Considered

Table Global Social Customer Relationship Management (CRM) Software Market Size 2014-2025 (Million US$)

Figure Global Social Customer Relationship Management (CRM) Software Market Size and Growth Rate 2014-2025 (Million US$)

Table Global Social Customer Relationship Management (CRM) Software Market Size by Regions 2014-2025 (Million US$)

Table Global Social Customer Relationship Management (CRM) Software Market Size by Regions 2014-2019 (Million US$)

Table Global Social Customer Relationship Management (CRM) Software Market Share by Regions 2014-2019

Figure Global Social Customer Relationship Management (CRM) Software Market Share by Regions 2014-2019

Figure Global Social Customer Relationship Management (CRM) Software Market Share by Regions 2019

Table Market Top Trends

Table Global Social Customer Relationship Management (CRM) Software Revenue by Manufacturers (2014-2019) (Million US$)

Table Global Social Customer Relationship Management (CRM) Software Market Share by Manufacturers (2014-2019)

Figure Global Social Customer Relationship Management (CRM) Software Market Share by Manufacturers in 2018

Table Global Social Customer Relationship Management (CRM) Software Manufacturers Market Concentration Ratio (CR5 and HHI)

Table Key Players Head office and Area Served

Table Key Players Social Customer Relationship Management (CRM) Software Product/Solution/Service

Table Date of Enter into Social Customer Relationship Management (CRM) Software Market

Table Mergers & Acquisitions, Expansion Plans

Table Global Social Customer Relationship Management (CRM) Software Market Size by Type (2014-2019) (Million US$)

Table Global Social Customer Relationship Management (CRM) Software Market Size Share by Type (2014-2019)

Figure Global Social Customer Relationship Management (CRM) Software Market Size Market Share by Type (2014-2019)

Table Global Social Customer Relationship Management (CRM) Software Market Size by Application (2014-2019) (Million US$)

Table Global Social Customer Relationship Management (CRM) Software Market Size Share by Application (2014-2019)

Figure Global Social Customer Relationship Management (CRM) Software Market Size Market Share by Application (2014-2019)

Figure Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Application in 2018

Figure United States Social Customer Relationship Management (CRM) Software Market Size 2014-2019 (Million US$)

Table United States Key Players Social Customer Relationship Management (CRM) Software Revenue (2018-2019) (Million US$)

Table United States Key Players Social Customer Relationship Management (CRM) Software Market Share (2018-2019)

Table United States Social Customer Relationship Management (CRM) Software Market Size by Type (2014-2019) (Million US$)

Table United States Social Customer Relationship Management (CRM) Software Market Share by Type (2014-2019)

Table United States Social Customer Relationship Management (CRM) Software Market Size by Application (2014-2019) (Million US$)

Table United States Social Customer Relationship Management (CRM) Software Market Share by Application (2014-2019)

Figure Europe Social Customer Relationship Management (CRM) Software Market Size 2014-2019 (Million US$)

Table Europe Key Players Social Customer Relationship Management (CRM) Software Revenue (2018-2019) (Million US$)

Table Europe Key Players Social Customer Relationship Management (CRM) Software Market Share (2018-2019)

Table Europe Social Customer Relationship Management (CRM) Software Market Size by Type (2014-2019) (Million US$)

Table Europe Social Customer Relationship Management (CRM) Software Market Share by Type (2014-2019)

Table Europe Social Customer Relationship Management (CRM) Software Market Size by Application (2014-2019) (Million US$)

Table Europe Social Customer Relationship Management (CRM) Software Market Share by Application (2014-2019)

Figure China Social Customer Relationship Management (CRM) Software Market Size 2014-2019 (Million US$)

Table China Key Players Social Customer Relationship Management (CRM) Software Revenue (2018-2019) (Million US$)

Table China Key Players Social Customer Relationship Management (CRM) Software Market Share (2018-2019)

Table China Social Customer Relationship Management (CRM) Software Market Size by Type (2014-20189) (Million US$)

Table China Social Customer Relationship Management (CRM) Software Market Share by Type (2014-2019)

Table China Social Customer Relationship Management (CRM) Software Market Size by Application (2014-2019) (Million US$)

Table China Social Customer Relationship Management (CRM) Software Market Share by Application (2014-2019)

Figure Japan Social Customer Relationship Management (CRM) Software Market Size 2014-2019 (Million US$)

Table Japan Key Players Social Customer Relationship Management (CRM) Software Revenue (2018-2019) (Million US$)

Table Japan Key Players Social Customer Relationship Management (CRM) Software Market Share (2018-2019)

Table Japan Social Customer Relationship Management (CRM) Software Market Size by Type (2014-2019) (Million US$)

Table Japan Social Customer Relationship Management (CRM) Software Market Share by Type (2014-2019)

Table Japan Social Customer Relationship Management (CRM) Software Market Size by Application (2014-2019) (Million US$)

Table Japan Social Customer Relationship Management (CRM) Software Market Share by Application (2014-2019)

Figure Southeast Asia Social Customer Relationship Management (CRM) Software Market Size 2014-2019 (Million US$)

Table Southeast Asia Key Players Social Customer Relationship Management (CRM) Software Revenue (2018-2019) (Million US$)

Table Southeast Asia Key Players Social Customer Relationship Management (CRM) Software Market Share (2018-2019)

Table Southeast Asia Social Customer Relationship Management (CRM) Software Market Size by Type (2014-2019) (Million US$)

Table Southeast Asia Social Customer Relationship Management (CRM) Software Market Share by Type (2014-2019)

Table Southeast Asia Social Customer Relationship Management (CRM) Software Market Size by Application (2014-2019) (Million US$)

Table Southeast Asia Social Customer Relationship Management (CRM) Software Market Share by Application (2014-2019)

Figure India Social Customer Relationship Management (CRM) Software Market Size 2014-2019 (Million US$)

Table India Key Players Social Customer Relationship Management (CRM) Software Revenue (2018-2019) (Million US$)

Table India Key Players Social Customer Relationship Management (CRM) Software Market Share (2018-2019)

Table India Social Customer Relationship Management (CRM) Software Market Size by Type (2014-2019) (Million US$)

Table India Social Customer Relationship Management (CRM) Software Market Share by Type (2014-2019)

Table India Social Customer Relationship Management (CRM) Software Market Size by Application (2014-2019) (Million US$)

Table India Social Customer Relationship Management (CRM) Software Market Share by Application (2014-2019)

Figure Central & South America Social Customer Relationship Management (CRM) Software Market Size 2014-2019 (Million US$)

Table Central & South America Key Players Social Customer Relationship Management (CRM) Software Revenue (2018-2019) (Million US$)

Table Central & South America Key Players Social Customer Relationship Management (CRM) Software Market Share (2018-2019)

Table Central & South America Social Customer Relationship Management (CRM) Software Market Size by Type (2014-2019) (Million US$)

Table Central & South America Social Customer Relationship Management (CRM) Software Market Share by Type (2014-2019)

Table Central & South America Social Customer Relationship Management (CRM) Software Market Size by Application (2014-2019) (Million US$)

Table Central & South America Social Customer Relationship Management (CRM) Software Market Share by Application (2014-2019)

Table Salesforce.com Company Details

Table Salesforce.com Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019) (Million US$)

Figure Salesforce.com Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2014-2019)

Table Salesforce.com Recent Development

Table SAP AG Company Details

Table SAP AG Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)(Million US$)

Figure SAP AG Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2014-2019)

Table SAP AG Recent Development

Table Oracle Company Details

Table Oracle Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)(Million US$)

Figure Oracle Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2014-2019)

Table Oracle Recent Development

Table Microsoft Dynamics CRM Company Details

Table Microsoft Dynamics CRM Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)(Million US$)

Figure Microsoft Dynamics CRM Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2014-2019)

Table Microsoft Dynamics CRM Recent Development

Table Jive Software Company Details

Table Jive Software Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)(Million US$)

Figure Jive Software Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2014-2019)

Table Jive Software Recent Development

Table Lithium Technologies Company Details

Table Lithium Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)(Million US$)

Figure Lithium Technologies Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2014-2019)

Table Lithium Technologies Recent Development

Table Visible Technologies Company Details

Table Visible Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)(Million US$)

Figure Visible Technologies Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2014-2019)

Table Visible Technologies Recent Development

Table Artesian Solutions Company Details

Table Artesian Solutions Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)(Million US$)

Figure Artesian Solutions Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2014-2019)

Table Artesian Solutions Recent Development

Table Bazaarvoice Company Details

Table Bazaarvoice Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)(Million US$)

Figure Bazaarvoice Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2014-2019)

Table Bazaarvoice Recent Development

Table QuestBack Company Details

Table QuestBack Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)(Million US$)

Figure QuestBack Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2014-2019)

Table QuestBack Recent Development

Table Attensity Group Company Details

Table Leaf Group Company Details

Table Kana Software Company Details

Table Global Social Customer Relationship Management (CRM) Software Market Size by Regions (Million US$) 2019-2025

Figure Global Social Customer Relationship Management (CRM) Software Market Size Share by Regions (2019-2025)

Figure Global Social Customer Relationship Management (CRM) Software Market Size Share by Regions in 2025

Figure United States Social Customer Relationship Management (CRM) Software Market Size Forecast (2019-2025)(Million USD)

Figure Europe Social Customer Relationship Management (CRM) Software Market Size Forecast (2019-2025)(Million USD)

Figure China Social Customer Relationship Management (CRM) Software Market Size Forecast (2019-2025)(Million USD)

Figure Japan Social Customer Relationship Management (CRM) Software Market Size Forecast (2019-2025)(Million USD)

Figure Southeast Asia Social Customer Relationship Management (CRM) Software Market Size Forecast (2019-2025)(Million USD)

Figure India Social Customer Relationship Management (CRM) Software Market Size Forecast (2019-2025)(Million USD)

Figure Central & South America Social Customer Relationship Management (CRM) Software Market Size Forecast (2019-2025)(Million USD)

Table Global Social Customer Relationship Management (CRM) Software Market Size by Product (2019-2025) (Million US$)

Figure Global Social Customer Relationship Management (CRM) Software Market Size by Product (2019-2025)

Figure Global Social Customer Relationship Management (CRM) Software Market Size by Product in 2025

Table Global Social Customer Relationship Management (CRM) Software Market Size by Application (2019-2025) (Million US$)

Figure Global Social Customer Relationship Management (CRM) Software Market Size by Application (2019-2025)

Figure Global Social Customer Relationship Management (CRM) Software Market Size by Application in 2025

Table Research Programs/Design for This Report

Figure Bottom-up and Top-down Approaches for This Report

Figure Data Triangulation

Table Key Data Information from Secondary Sources

Table Key Data Information from Primary Sources

 
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