ICT Media

Global IVR System Market 2014-2018

  • TEC144067
  • 93 Pages
  • October 2014
  • ICT Media
About IVR System
IVR system is the technology used to interact with callers to collect information and route calls to the respective recipient. In addition, it is a technology used for improving the return on investment (ROI) on contact center investments. The IVR system applications offer customer self-service that helps in reducing the dependence on live agents for resolving customer service issues.
TechNavio's analysts forecast the Global IVR System market to grow at a CAGR of 11.86 percent over the period 2013-2018.
Covered in this Report
This report covers the present scenario and the growth prospects of the Global IVR System market for the period 2014-2018. The report considers revenue generated from the following:
Outbound services
Inbound services
The report also considers the segmentation and growth prospects of the market on the basis of the following deployment models:
On-premise IVR systems
Hosted IVR systems

TechNavio's report, the Global IVR System Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the APAC and EMEA region; it also covers the Global IVR System market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.
Key Regions
Americas
APAC
EMEA
Key Vendors
Avaya
Cisco Systems
Convergys
Genesys International

Other Prominent Vendors

Altitude Software
Aspect
Enghouse Interactive
NEC
SAP
Siemens
Vocalcom
Voxeo
West


Market Driver
Increase in Number of Call Volumes
For a full, detailed list, view our report
Market Challenge
Lack of Awareness of IVR Applications in Developing Countries
For a full, detailed list, view our report
Market Trend
Increased Use of Internet Protocol (IP)-based IVRs
For a full, detailed list, view our report
Key Questions Answered in this Report
What will the market size be in 2018 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?
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