ICT Media

Global ITSM Market 2014-2018

  • TEC132631
  • 92 Pages
  • October 2014
  • ICT Media
About IT Service Management
IT Service Management (ITSM) is a process that intends to align the delivery of quality IT services according to the needs of the company by adopting and implementing tools and solutions provided by a service provider through people, process, and technology. ITSM focuses on the delivery of end-to-end services using the best practice models, rather than managing each IT component separately. The ITSM market has undergone a transformation in recent years. IT management solutions have become increasingly sophisticated in their approach. Customer expectations have also grown more complex and can no longer be fulfilled by the traditional IT management practices. Resolving issues is no longer sufficient today and IT management tools must ensure that they can provide improved customer experience at a reduced cost.
TechNavio's analysts forecast the Global ITSM market to grow at a CAGR of 6.80 percent over the period 2013-2018.
Covered in this Report
The Global ITSM market can be segmented into eight categories on the basis of its application: Configuration Management, IT Service Desk, IT Asset Management, Application Performance Management, Availability and Performance Management, Network Management, Job Scheduling, and Database Management System. The report also discusses in detail the market growth prospects for each of these segments and also segments the market based on its end-users. It gives a detailed analysis of the market landscape and its growth prospects in the coming years.
TechNavio's report, Global IT Service Management (ITSM) Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers in detail the key leading vendors in the market and a quick understanding of other prominent vendors operating in this market. It also gives an understanding of the market segmentation based on geography.
Key Regions
Americas
APAC
EMEA
Key Vendors
BMC Software
CA Technologies
HP
IBM
Microsoft
Other Prominent Vendors

Absolute Software
Axios Systems
Cherwell Software
Citrix Systems
Compuware
EasyVista
EMC
Epicor Software
FrontRange Solutions
Fujitsu
helpLine
Hitachi
Hornbill
LANDESK Software
NetScoutSystems
Oracle
Samanage
Serena Software
ServiceNow
Sunrise Software
SunView Software
Symantec
SysAid Technologies
TOPdesk
Vivantio
Vmware
Zendesk
Zoho
Market Driver
Demand to Automate Routine Processes
For a full, detailed list, view our report
Market Challenge
Lack of Transparency in SLAs
For a full, detailed list, view our report
Market Trend
Increasing Popularity of ITSM among SMEs
For a full, detailed list, view our report
Key Questions Answered in this Report
What will the market size be in 2018 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?
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