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Global IT Service Management (ITSM) Software Market Size, Status and Forecast 2022

  • QYR1262393
  • 118 Pages
  • June 2017
  • ICT & Media
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This report studies the global IT Service Management (ITSM) Software market, analyzes and researches the IT Service Management (ITSM) Software development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like

ServiceNow

Atlassian

IBM

CA Technologies

BMC Software

Hewlett Packard Enterprise (HPE)

HEAT Software

ASG Software

Axios Systems

SAP

Cherwell Software

Freshservice

Spiceworks

Epicor

TOPdesk

Samanage

Agiloft Service

Symantec

LANDesk Service Desk

EZPro Service Desk

IssueTrak

Remedyforce

JIRA Service Desk

SysAid

SolarWinds Web Help Desk

Autotask

Market segment by Regions/Countries, this report covers

United States

EU

Japan

China

India

Southeast Asia

Market segment by Type, IT Service Management (ITSM) Software can be split into

Cloud Based ITSM Software

On-Premise ITSM Software

Web-based ITSM Software

Market segment by Application, IT Service Management (ITSM) Software can be split into

Large Enterprises

Medsized Enterprises

Small Enterprises

If you have any special requirements, please let us know and we will offer you the report as you want.

Table of Contents

Global IT Service Management (ITSM) Software Market Size, Status and Forecast 2022

1 Industry Overview of IT Service Management (ITSM) Software

1.1 IT Service Management (ITSM) Software Market Overview

1.1.1 IT Service Management (ITSM) Software Product Scope

1.1.2 Market Status and Outlook

1.2 Global IT Service Management (ITSM) Software Market Size and Analysis by Regions

1.2.1 United States

1.2.2 EU

1.2.3 Japan

1.2.4 China

1.2.5 India

1.2.6 Southeast Asia

1.3 IT Service Management (ITSM) Software Market by Type

1.3.1 Cloud Based ITSM Software

1.3.2 On-Premise ITSM Software

1.3.3 Web-based ITSM Software

1.4 IT Service Management (ITSM) Software Market by End Users/Application

1.4.1 Large Enterprises

1.4.2 Medsized Enterprises

1.4.3 Small Enterprises

2 Global IT Service Management (ITSM) Software Competition Analysis by Players

2.1 IT Service Management (ITSM) Software Market Size (Value) by Players (2016 and 2017)

2.2 Competitive Status and Trend

2.2.1 Market Concentration Rate

2.2.2 Product/Service Differences

2.2.3 New Entrants

2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles

3.1 ServiceNow

3.1.1 Company Profile

3.1.2 Main Business/Business Overview

3.1.3 Products, Services and Solutions

3.1.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)

3.1.5 Recent Developments

3.2 Atlassian

3.2.1 Company Profile

3.2.2 Main Business/Business Overview

3.2.3 Products, Services and Solutions

3.2.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)

3.2.5 Recent Developments

3.3 IBM

3.3.1 Company Profile

3.3.2 Main Business/Business Overview

3.3.3 Products, Services and Solutions

3.3.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)

3.3.5 Recent Developments

3.4 CA Technologies

3.4.1 Company Profile

3.4.2 Main Business/Business Overview

3.4.3 Products, Services and Solutions

3.4.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)

3.4.5 Recent Developments

3.5 BMC Software

3.5.1 Company Profile

3.5.2 Main Business/Business Overview

3.5.3 Products, Services and Solutions

3.5.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)

3.5.5 Recent Developments

3.6 Hewlett Packard Enterprise (HPE)

3.6.1 Company Profile

3.6.2 Main Business/Business Overview

3.6.3 Products, Services and Solutions

3.6.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)

3.6.5 Recent Developments

3.7 HEAT Software

3.7.1 Company Profile

3.7.2 Main Business/Business Overview

3.7.3 Products, Services and Solutions

3.7.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)

3.7.5 Recent Developments

3.8 ASG Software

3.8.1 Company Profile

3.8.2 Main Business/Business Overview

3.8.3 Products, Services and Solutions

3.8.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)

3.8.5 Recent Developments

3.9 Axios Systems

3.9.1 Company Profile

3.9.2 Main Business/Business Overview

3.9.3 Products, Services and Solutions

3.9.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)

3.9.5 Recent Developments

3.10 SAP

3.10.1 Company Profile

3.10.2 Main Business/Business Overview

3.10.3 Products, Services and Solutions

3.10.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)

3.10.5 Recent Developments

3.11 Cherwell Software

3.12 Freshservice

3.13 Spiceworks

3.14 Epicor

3.15 TOPdesk

3.16 Samanage

3.17 Agiloft Service

3.18 Symantec

3.19 LANDesk Service Desk

3.20 EZPro Service Desk

3.21 IssueTrak

3.22 Remedyforce

3.23 JIRA Service Desk

3.24 SysAid

3.25 SolarWinds Web Help Desk

3.26 Autotask

4 Global IT Service Management (ITSM) Software Market Size by Type and Application (2012-2017)

4.1 Global IT Service Management (ITSM) Software Market Size by Type (2012-2017)

4.2 Global IT Service Management (ITSM) Software Market Size by Application (2012-2017)

4.3 Potential Application of IT Service Management (ITSM) Software in Future

4.4 Top Consumer/End Users of IT Service Management (ITSM) Software

5 United States IT Service Management (ITSM) Software Development Status and Outlook

5.1 United States IT Service Management (ITSM) Software Market Size (2012-2017)

5.2 United States IT Service Management (ITSM) Software Market Size and Market Share by Players (2016 and 2017)

6 EU IT Service Management (ITSM) Software Development Status and Outlook

6.1 EU IT Service Management (ITSM) Software Market Size (2012-2017)

6.2 EU IT Service Management (ITSM) Software Market Size and Market Share by Players (2016 and 2017)

7 Japan IT Service Management (ITSM) Software Development Status and Outlook

7.1 Japan IT Service Management (ITSM) Software Market Size (2012-2017)

7.2 Japan IT Service Management (ITSM) Software Market Size and Market Share by Players (2016 and 2017)

8 China IT Service Management (ITSM) Software Development Status and Outlook

8.1 China IT Service Management (ITSM) Software Market Size (2012-2017)

8.2 China IT Service Management (ITSM) Software Market Size and Market Share by Players (2016 and 2017)

9 India IT Service Management (ITSM) Software Development Status and Outlook

9.1 India IT Service Management (ITSM) Software Market Size (2012-2017)

9.2 India IT Service Management (ITSM) Software Market Size and Market Share by Players (2016 and 2017)

10 Southeast Asia IT Service Management (ITSM) Software Development Status and Outlook

10.1 Southeast Asia IT Service Management (ITSM) Software Market Size (2012-2017)

10.2 Southeast Asia IT Service Management (ITSM) Software Market Size and Market Share by Players (2016 and 2017)

11 Market Forecast by Regions, Type and Application (2017-2022)

11.1 Global IT Service Management (ITSM) Software Market Size (Value) by Regions (2017-2022)

11.1.1 United States IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2022)

11.1.2 EU IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2022)

11.1.3 Japan IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2022)

11.1.4 China IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2022)

11.1.5 India IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2022)

11.1.6 Southeast Asia IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2022)

11.2 Global IT Service Management (ITSM) Software Market Size (Value) by Type (2017-2022)

11.3 Global IT Service Management (ITSM) Software Market Size by Application (2017-2022)

12 IT Service Management (ITSM) Software Market Dynamics

12.1 IT Service Management (ITSM) Software Market Opportunities

12.2 IT Service Management (ITSM) Software Challenge and Risk

12.2.1 Competition from Opponents

12.2.2 Downside Risks of Economy

12.3 IT Service Management (ITSM) Software Market Constraints and Threat

12.3.1 Threat from Substitute

12.3.2 Government Policy

12.3.3 Technology Risks

12.4 IT Service Management (ITSM) Software Market Driving Force

12.4.1 Growing Demand from Emerging Markets

12.4.2 Potential Application

13 Market Effect Factors Analysis

13.1 Technology Progress/Risk

13.1.1 Substitutes

13.1.2 Technology Progress in Related Industry

13.2 Consumer Needs Trend/Customer Preference

13.3 External Environmental Change

13.3.1 Economic Fluctuations

13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix

Methodology

Analyst Introduction

Data Source

List of Tables and Figures

Figure IT Service Management (ITSM) Software Product Scope

Figure Global IT Service Management (ITSM) Software Market Size (Million USD) (2012-2017)

Table Global IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure Global IT Service Management (ITSM) Software Market Share by Regions in 2016

Figure United States IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure EU IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure Japan IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure China IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure India IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure Southeast Asia IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure Global IT Service Management (ITSM) Software Market Share by Type in 2016

Figure Cloud Based ITSM Software Market Size (Million USD) and Growth Rate (2012-2017)

Figure On-Premise ITSM Software Market Size (Million USD) and Growth Rate (2012-2017)

Figure Web-based ITSM Software Market Size (Million USD) and Growth Rate (2012-2017)

Figure Global IT Service Management (ITSM) Software Market Share by Application in 2016

Table Key Downstream Customer in Large Enterprises

Figure IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate in Large Enterprises (2012-2017)

Table Key Downstream Customer in Medsized Enterprises

Figure IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate in Medsized Enterprises (2012-2017)

Table Key Downstream Customer in Small Enterprises

Figure IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate in Small Enterprises (2012-2017)

Table IT Service Management (ITSM) Software Market Size (Million USD) by Players (2016 and 2017)

Figure IT Service Management (ITSM) Software Market Size Share by Players in 2016

Figure IT Service Management (ITSM) Software Market Size Share by Players in 2017

Table ServiceNow Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of ServiceNow (2012-2017)

Figure ServiceNow IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table Atlassian Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Atlassian (2012-2017)

Figure Atlassian IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table IBM Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of IBM (2012-2017)

Figure IBM IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table CA Technologies Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of CA Technologies (2012-2017)

Figure CA Technologies IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table BMC Software Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of BMC Software (2012-2017)

Figure BMC Software IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table Hewlett Packard Enterprise (HPE) Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Hewlett Packard Enterprise (HPE) (2012-2017)

Figure Hewlett Packard Enterprise (HPE) IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table HEAT Software Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of HEAT Software (2012-2017)

Figure HEAT Software IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table ASG Software Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of ASG Software (2012-2017)

Figure ASG Software IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table Axios Systems Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Axios Systems (2012-2017)

Figure Axios Systems IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table SAP Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of SAP (2012-2017)

Figure SAP IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table Cherwell Software Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Cherwell Software (2012-2017)

Figure Cherwell Software IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table Freshservice Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Freshservice (2012-2017)

Figure Freshservice IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table Spiceworks Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Spiceworks (2012-2017)

Figure Spiceworks IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table Epicor Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Epicor (2012-2017)

Figure Epicor IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table TOPdesk Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of TOPdesk (2012-2017)

Figure TOPdesk IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table Samanage Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Samanage (2012-2017)

Figure Samanage IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table Agiloft Service Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Agiloft Service (2012-2017)

Figure Agiloft Service IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table Symantec Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Symantec (2012-2017)

Figure Symantec IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table LANDesk Service Desk Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of LANDesk Service Desk (2012-2017)

Figure LANDesk Service Desk IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table EZPro Service Desk Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of EZPro Service Desk (2012-2017)

Figure EZPro Service Desk IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table IssueTrak Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of IssueTrak (2012-2017)

Figure IssueTrak IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table Remedyforce Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Remedyforce (2012-2017)

Figure Remedyforce IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table JIRA Service Desk Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of JIRA Service Desk (2012-2017)

Figure JIRA Service Desk IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table SysAid Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of SysAid (2012-2017)

Figure SysAid IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table SolarWinds Web Help Desk Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of SolarWinds Web Help Desk (2012-2017)

Figure SolarWinds Web Help Desk IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table Autotask Basic Information List

Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Autotask (2012-2017)

Figure Autotask IT Service Management (ITSM) Software Business Revenue Market Share in 2016

Table Global IT Service Management (ITSM) Software Market Size (Million USD) by Type (2012-2017)

Figure Global IT Service Management (ITSM) Software Market Size Share by Type in 2012

Figure Global IT Service Management (ITSM) Software Market Size Share by Type in 2013

Figure Global IT Service Management (ITSM) Software Market Size Share by Type in 2014

Figure Global IT Service Management (ITSM) Software Market Size Share by Type in 2015

Figure Global IT Service Management (ITSM) Software Market Size Share by Type in 2016

Figure Global IT Service Management (ITSM) Software Market Size Share by Type in 2017

Table Global IT Service Management (ITSM) Software Market Size (Million USD) by Application (2012-2017)

Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Application in 2012

Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Application in 2013

Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Application in 2014

Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Application in 2015

Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Application in 2016

Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Application in 2017

Table Top Consumer/End Users of IT Service Management (ITSM) Software

Figure United States IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Table United States IT Service Management (ITSM) Software Market Size (Million USD) by Players (2012-2017)

Figure United States IT Service Management (ITSM) Software Market Size Share by Players in 2016

Figure United States IT Service Management (ITSM) Software Market Size Share by Players in 2017

Figure EU IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Table EU IT Service Management (ITSM) Software Market Size (Million USD) by Players (2012-2017)

Figure EU IT Service Management (ITSM) Software Market Size Share by Players in 2016

Figure EU IT Service Management (ITSM) Software Market Size Share by Players in 2017

Figure Japan IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Table Japan IT Service Management (ITSM) Software Market Size (Million USD) by Players (2012-2017)

Figure Japan IT Service Management (ITSM) Software Market Size Share by Players in 2016

Figure Japan IT Service Management (ITSM) Software Market Size Share by Players in 2017

Figure China IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Table China IT Service Management (ITSM) Software Market Size (Million USD) by Players (2012-2017)

Figure China IT Service Management (ITSM) Software Market Size Share by Players in 2016

Figure China IT Service Management (ITSM) Software Market Size Share by Players in 2017

Figure India IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Table India IT Service Management (ITSM) Software Market Size (Million USD) by Players (2012-2017)

Figure India IT Service Management (ITSM) Software Market Size Share by Players in 2016

Figure India IT Service Management (ITSM) Software Market Size Share by Players in 2017

Figure Southeast Asia IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Table Southeast Asia IT Service Management (ITSM) Software Market Size (Million USD) by Players (2012-2017)

Figure Southeast Asia IT Service Management (ITSM) Software Market Size Share by Players in 2016

Figure Southeast Asia IT Service Management (ITSM) Software Market Size Share by Players in 2017

Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Regions (2017-2022)

Table Global IT Service Management (ITSM) Software Market Size (Million USD) by Regions (2017-2022)

Figure Global IT Service Management (ITSM) Software Market Size Share by Regions in 2017

Figure Global IT Service Management (ITSM) Software Market Size Share by Regions in 2022

Figure United States IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2017-2022)

Figure EU IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2017-2022)

Figure Japan IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2017-2022)

Figure China IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2017-2022)

Figure India IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2017-2022)

Figure Southeast Asia IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2017-2022)

Table Global IT Service Management (ITSM) Software Market Size (Million USD) by Type (2017-2022)

Figure Global IT Service Management (ITSM) Software Market Size Share by Type in 2017

Figure Global IT Service Management (ITSM) Software Market Size Share by Type in 2022

Table Global IT Service Management (ITSM) Software Market Size (Million USD) by Application (2017-2022)

Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Application in 2017

Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Application in 2022

 
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