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ServiceNow
Atlassian
IBM
CA Technologies
BMC Software
Hewlett Packard Enterprise (HPE)
HEAT Software
ASG Software
Axios Systems
SAP
Cherwell Software
Freshservice
Spiceworks
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
LANDesk Service Desk
EZPro Service Desk
IssueTrak
Remedyforce
JIRA Service Desk
SysAid
SolarWinds Web Help Desk
Autotask
Market segment by Regions/Countries, this report covers
United States
EU
Japan
China
India
Southeast Asia
Market segment by Type, IT Service Management (ITSM) Software can be split into
Cloud Based ITSM Software
On-Premise ITSM Software
Web-based ITSM Software
Market segment by Application, IT Service Management (ITSM) Software can be split into
Large Enterprises
Medsized Enterprises
Small Enterprises
If you have any special requirements, please let us know and we will offer you the report as you want.
Global IT Service Management (ITSM) Software Market Size, Status and Forecast 2022
1 Industry Overview of IT Service Management (ITSM) Software
1.1 IT Service Management (ITSM) Software Market Overview
1.1.1 IT Service Management (ITSM) Software Product Scope
1.1.2 Market Status and Outlook
1.2 Global IT Service Management (ITSM) Software Market Size and Analysis by Regions
1.2.1 United States
1.2.2 EU
1.2.3 Japan
1.2.4 China
1.2.5 India
1.2.6 Southeast Asia
1.3 IT Service Management (ITSM) Software Market by Type
1.3.1 Cloud Based ITSM Software
1.3.2 On-Premise ITSM Software
1.3.3 Web-based ITSM Software
1.4 IT Service Management (ITSM) Software Market by End Users/Application
1.4.1 Large Enterprises
1.4.2 Medsized Enterprises
1.4.3 Small Enterprises
2 Global IT Service Management (ITSM) Software Competition Analysis by Players
2.1 IT Service Management (ITSM) Software Market Size (Value) by Players (2016 and 2017)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
3.1 ServiceNow
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)
3.1.5 Recent Developments
3.2 Atlassian
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)
3.2.5 Recent Developments
3.3 IBM
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)
3.3.5 Recent Developments
3.4 CA Technologies
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)
3.4.5 Recent Developments
3.5 BMC Software
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)
3.5.5 Recent Developments
3.6 Hewlett Packard Enterprise (HPE)
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)
3.6.5 Recent Developments
3.7 HEAT Software
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)
3.7.5 Recent Developments
3.8 ASG Software
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)
3.8.5 Recent Developments
3.9 Axios Systems
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)
3.9.5 Recent Developments
3.10 SAP
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 IT Service Management (ITSM) Software Revenue (Value) (2012-2017)
3.10.5 Recent Developments
3.11 Cherwell Software
3.12 Freshservice
3.13 Spiceworks
3.14 Epicor
3.15 TOPdesk
3.16 Samanage
3.17 Agiloft Service
3.18 Symantec
3.19 LANDesk Service Desk
3.20 EZPro Service Desk
3.21 IssueTrak
3.22 Remedyforce
3.23 JIRA Service Desk
3.24 SysAid
3.25 SolarWinds Web Help Desk
3.26 Autotask
4 Global IT Service Management (ITSM) Software Market Size by Type and Application (2012-2017)
4.1 Global IT Service Management (ITSM) Software Market Size by Type (2012-2017)
4.2 Global IT Service Management (ITSM) Software Market Size by Application (2012-2017)
4.3 Potential Application of IT Service Management (ITSM) Software in Future
4.4 Top Consumer/End Users of IT Service Management (ITSM) Software
5 United States IT Service Management (ITSM) Software Development Status and Outlook
5.1 United States IT Service Management (ITSM) Software Market Size (2012-2017)
5.2 United States IT Service Management (ITSM) Software Market Size and Market Share by Players (2016 and 2017)
6 EU IT Service Management (ITSM) Software Development Status and Outlook
6.1 EU IT Service Management (ITSM) Software Market Size (2012-2017)
6.2 EU IT Service Management (ITSM) Software Market Size and Market Share by Players (2016 and 2017)
7 Japan IT Service Management (ITSM) Software Development Status and Outlook
7.1 Japan IT Service Management (ITSM) Software Market Size (2012-2017)
7.2 Japan IT Service Management (ITSM) Software Market Size and Market Share by Players (2016 and 2017)
8 China IT Service Management (ITSM) Software Development Status and Outlook
8.1 China IT Service Management (ITSM) Software Market Size (2012-2017)
8.2 China IT Service Management (ITSM) Software Market Size and Market Share by Players (2016 and 2017)
9 India IT Service Management (ITSM) Software Development Status and Outlook
9.1 India IT Service Management (ITSM) Software Market Size (2012-2017)
9.2 India IT Service Management (ITSM) Software Market Size and Market Share by Players (2016 and 2017)
10 Southeast Asia IT Service Management (ITSM) Software Development Status and Outlook
10.1 Southeast Asia IT Service Management (ITSM) Software Market Size (2012-2017)
10.2 Southeast Asia IT Service Management (ITSM) Software Market Size and Market Share by Players (2016 and 2017)
11 Market Forecast by Regions, Type and Application (2017-2022)
11.1 Global IT Service Management (ITSM) Software Market Size (Value) by Regions (2017-2022)
11.1.1 United States IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2022)
11.1.2 EU IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2022)
11.1.3 Japan IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2022)
11.1.4 China IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2022)
11.1.5 India IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2022)
11.1.6 Southeast Asia IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2022)
11.2 Global IT Service Management (ITSM) Software Market Size (Value) by Type (2017-2022)
11.3 Global IT Service Management (ITSM) Software Market Size by Application (2017-2022)
12 IT Service Management (ITSM) Software Market Dynamics
12.1 IT Service Management (ITSM) Software Market Opportunities
12.2 IT Service Management (ITSM) Software Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 IT Service Management (ITSM) Software Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 IT Service Management (ITSM) Software Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application
13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors
14 Research Finding/Conclusion
15 Appendix
Methodology
Analyst Introduction
Data Source
Figure IT Service Management (ITSM) Software Product Scope
Figure Global IT Service Management (ITSM) Software Market Size (Million USD) (2012-2017)
Table Global IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Global IT Service Management (ITSM) Software Market Share by Regions in 2016
Figure United States IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure EU IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Japan IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure China IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure India IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Southeast Asia IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Global IT Service Management (ITSM) Software Market Share by Type in 2016
Figure Cloud Based ITSM Software Market Size (Million USD) and Growth Rate (2012-2017)
Figure On-Premise ITSM Software Market Size (Million USD) and Growth Rate (2012-2017)
Figure Web-based ITSM Software Market Size (Million USD) and Growth Rate (2012-2017)
Figure Global IT Service Management (ITSM) Software Market Share by Application in 2016
Table Key Downstream Customer in Large Enterprises
Figure IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate in Large Enterprises (2012-2017)
Table Key Downstream Customer in Medsized Enterprises
Figure IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate in Medsized Enterprises (2012-2017)
Table Key Downstream Customer in Small Enterprises
Figure IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate in Small Enterprises (2012-2017)
Table IT Service Management (ITSM) Software Market Size (Million USD) by Players (2016 and 2017)
Figure IT Service Management (ITSM) Software Market Size Share by Players in 2016
Figure IT Service Management (ITSM) Software Market Size Share by Players in 2017
Table ServiceNow Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of ServiceNow (2012-2017)
Figure ServiceNow IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table Atlassian Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Atlassian (2012-2017)
Figure Atlassian IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table IBM Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of IBM (2012-2017)
Figure IBM IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table CA Technologies Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of CA Technologies (2012-2017)
Figure CA Technologies IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table BMC Software Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of BMC Software (2012-2017)
Figure BMC Software IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table Hewlett Packard Enterprise (HPE) Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Hewlett Packard Enterprise (HPE) (2012-2017)
Figure Hewlett Packard Enterprise (HPE) IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table HEAT Software Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of HEAT Software (2012-2017)
Figure HEAT Software IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table ASG Software Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of ASG Software (2012-2017)
Figure ASG Software IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table Axios Systems Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Axios Systems (2012-2017)
Figure Axios Systems IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table SAP Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of SAP (2012-2017)
Figure SAP IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table Cherwell Software Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Cherwell Software (2012-2017)
Figure Cherwell Software IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table Freshservice Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Freshservice (2012-2017)
Figure Freshservice IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table Spiceworks Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Spiceworks (2012-2017)
Figure Spiceworks IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table Epicor Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Epicor (2012-2017)
Figure Epicor IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table TOPdesk Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of TOPdesk (2012-2017)
Figure TOPdesk IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table Samanage Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Samanage (2012-2017)
Figure Samanage IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table Agiloft Service Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Agiloft Service (2012-2017)
Figure Agiloft Service IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table Symantec Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Symantec (2012-2017)
Figure Symantec IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table LANDesk Service Desk Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of LANDesk Service Desk (2012-2017)
Figure LANDesk Service Desk IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table EZPro Service Desk Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of EZPro Service Desk (2012-2017)
Figure EZPro Service Desk IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table IssueTrak Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of IssueTrak (2012-2017)
Figure IssueTrak IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table Remedyforce Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Remedyforce (2012-2017)
Figure Remedyforce IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table JIRA Service Desk Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of JIRA Service Desk (2012-2017)
Figure JIRA Service Desk IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table SysAid Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of SysAid (2012-2017)
Figure SysAid IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table SolarWinds Web Help Desk Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of SolarWinds Web Help Desk (2012-2017)
Figure SolarWinds Web Help Desk IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table Autotask Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Autotask (2012-2017)
Figure Autotask IT Service Management (ITSM) Software Business Revenue Market Share in 2016
Table Global IT Service Management (ITSM) Software Market Size (Million USD) by Type (2012-2017)
Figure Global IT Service Management (ITSM) Software Market Size Share by Type in 2012
Figure Global IT Service Management (ITSM) Software Market Size Share by Type in 2013
Figure Global IT Service Management (ITSM) Software Market Size Share by Type in 2014
Figure Global IT Service Management (ITSM) Software Market Size Share by Type in 2015
Figure Global IT Service Management (ITSM) Software Market Size Share by Type in 2016
Figure Global IT Service Management (ITSM) Software Market Size Share by Type in 2017
Table Global IT Service Management (ITSM) Software Market Size (Million USD) by Application (2012-2017)
Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Application in 2012
Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Application in 2013
Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Application in 2014
Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Application in 2015
Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Application in 2016
Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Application in 2017
Table Top Consumer/End Users of IT Service Management (ITSM) Software
Figure United States IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table United States IT Service Management (ITSM) Software Market Size (Million USD) by Players (2012-2017)
Figure United States IT Service Management (ITSM) Software Market Size Share by Players in 2016
Figure United States IT Service Management (ITSM) Software Market Size Share by Players in 2017
Figure EU IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table EU IT Service Management (ITSM) Software Market Size (Million USD) by Players (2012-2017)
Figure EU IT Service Management (ITSM) Software Market Size Share by Players in 2016
Figure EU IT Service Management (ITSM) Software Market Size Share by Players in 2017
Figure Japan IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table Japan IT Service Management (ITSM) Software Market Size (Million USD) by Players (2012-2017)
Figure Japan IT Service Management (ITSM) Software Market Size Share by Players in 2016
Figure Japan IT Service Management (ITSM) Software Market Size Share by Players in 2017
Figure China IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table China IT Service Management (ITSM) Software Market Size (Million USD) by Players (2012-2017)
Figure China IT Service Management (ITSM) Software Market Size Share by Players in 2016
Figure China IT Service Management (ITSM) Software Market Size Share by Players in 2017
Figure India IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table India IT Service Management (ITSM) Software Market Size (Million USD) by Players (2012-2017)
Figure India IT Service Management (ITSM) Software Market Size Share by Players in 2016
Figure India IT Service Management (ITSM) Software Market Size Share by Players in 2017
Figure Southeast Asia IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table Southeast Asia IT Service Management (ITSM) Software Market Size (Million USD) by Players (2012-2017)
Figure Southeast Asia IT Service Management (ITSM) Software Market Size Share by Players in 2016
Figure Southeast Asia IT Service Management (ITSM) Software Market Size Share by Players in 2017
Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Regions (2017-2022)
Table Global IT Service Management (ITSM) Software Market Size (Million USD) by Regions (2017-2022)
Figure Global IT Service Management (ITSM) Software Market Size Share by Regions in 2017
Figure Global IT Service Management (ITSM) Software Market Size Share by Regions in 2022
Figure United States IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure EU IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure Japan IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure China IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure India IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure Southeast Asia IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2017-2022)
Table Global IT Service Management (ITSM) Software Market Size (Million USD) by Type (2017-2022)
Figure Global IT Service Management (ITSM) Software Market Size Share by Type in 2017
Figure Global IT Service Management (ITSM) Software Market Size Share by Type in 2022
Table Global IT Service Management (ITSM) Software Market Size (Million USD) by Application (2017-2022)
Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Application in 2017
Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Application in 2022
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