ICT Media

Global Helpdesk Outsourcing Market 2015-2019

  • TEC221052
  • 92 Pages
  • April 2015
  • ICT Media

About Helpdesk Outsourcing

Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.



TechNavio’s analysts forecast the Global Helpdesk Outsourcing market to grow at a CAGR of 5.7 percent over the period 2014-2019.



Covered in this Report

The Global Helpdesk Outsourcing market can be segmented into two: Outsourced Level 1 and Level 2 Support Services and Outsourced Technical Helpdesk Support Services. The report also covers the End-user and Geographical segmentation of the Global Helpdesk Outsourcing market.



TechNavio's report, Global Helpdesk Outsourcing Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and profile of key vendors operating in this market.



Key Regions

• Americas

• APAC

• EMEA   

    

Key Vendors

• CSC

• HCL Technologies

• HP Enterprise Services

• IBM

• Qcom Outsourcing

• Wipro



Other Prominent Vendors

 • Atos

• Attivasoft

• CGI Group

• Ciber

• CompuCom

• Dell

• Dynasis

• Fujitsu

• Genpact

• Getronics

• Hudson Software

• Inforonics Global Services

• Iyogi

• Kayako

• Maintech

• Northrop Grumman

• Pomeroy

• Stefanini

• Support.com

• TCS

• TELUS International

• T-System

• Unisys

• Xerox

 

Market Driver

• Consumerization of IT

• For a full, detailed list, view our report



Market Challenge

• Risk of Data Security Breach

• For a full, detailed list, view our report



Market Trend

• Integration of Helpdesk with IT Management Software

• For a full, detailed list, view our report



Key Questions Answered in this Report

• What will the market size be in 2019 and what will the growth rate be?

• What are the key market trends?

• What is driving this market?

• What are the challenges to market growth?

• Who are the key vendors in this market space?

• What are the market opportunities and threats faced by the key vendors?

• What are the strengths and weaknesses of the key vendors?


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