ICT & Media

Global Customer Relationship Management (CRM) System Market Size, Status and Forecast 2022

  • QYR2221272
  • 108 Pages
  • November 2017
  • ICT & Media
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This report studies the global Customer Relationship Management (CRM) System market, analyzes and researches the Customer Relationship Management (CRM) System development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like

Oracle

SAP

Salesforce

Microsoft Dynamics

SugarCRM

Zoho

Hubspot

Act

Maximizer

Sage

Infusionsoft

Pipedrive

Apptivo

Salesboom

Base

Market segment by Regions/Countries, this report covers

United States

EU

Japan

China

India

Southeast Asia

Market segment by Type, Customer Relationship Management (CRM) System can be split into

Strategic CRM

Operational CRM

Analytical CRM

Collaborative CRM

Other

Market segment by Application, Customer Relationship Management (CRM) System can be split into

Small Business

Enterprise Business (for Large Enterprises)

If you have any special requirements, please let us know and we will offer you the report as you want.

Table of Contents

Global Customer Relationship Management (CRM) System Market Size, Status and Forecast 2022

1 Industry Overview of Customer Relationship Management (CRM) System

1.1 Customer Relationship Management (CRM) System Market Overview

1.1.1 Customer Relationship Management (CRM) System Product Scope

1.1.2 Market Status and Outlook

1.2 Global Customer Relationship Management (CRM) System Market Size and Analysis by Regions

1.2.1 United States

1.2.2 EU

1.2.3 Japan

1.2.4 China

1.2.5 India

1.2.6 Southeast Asia

1.3 Customer Relationship Management (CRM) System Market by Type

1.3.1 Strategic CRM

1.3.2 Operational CRM

1.3.3 Analytical CRM

1.3.4 Collaborative CRM

1.3.5 Other

1.4 Customer Relationship Management (CRM) System Market by End Users/Application

1.4.1 Small Business

1.4.2 Enterprise Business (for Large Enterprises)

2 Global Customer Relationship Management (CRM) System Competition Analysis by Players

2.1 Customer Relationship Management (CRM) System Market Size (Value) by Players (2016 and 2017)

2.2 Competitive Status and Trend

2.2.1 Market Concentration Rate

2.2.2 Product/Service Differences

2.2.3 New Entrants

2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles

3.1 Oracle

3.1.1 Company Profile

3.1.2 Main Business/Business Overview

3.1.3 Products, Services and Solutions

3.1.4 Customer Relationship Management (CRM) System Revenue (Value) (2012-2017)

3.1.5 Recent Developments

3.2 SAP

3.2.1 Company Profile

3.2.2 Main Business/Business Overview

3.2.3 Products, Services and Solutions

3.2.4 Customer Relationship Management (CRM) System Revenue (Value) (2012-2017)

3.2.5 Recent Developments

3.3 Salesforce

3.3.1 Company Profile

3.3.2 Main Business/Business Overview

3.3.3 Products, Services and Solutions

3.3.4 Customer Relationship Management (CRM) System Revenue (Value) (2012-2017)

3.3.5 Recent Developments

3.4 Microsoft Dynamics

3.4.1 Company Profile

3.4.2 Main Business/Business Overview

3.4.3 Products, Services and Solutions

3.4.4 Customer Relationship Management (CRM) System Revenue (Value) (2012-2017)

3.4.5 Recent Developments

3.5 SugarCRM

3.5.1 Company Profile

3.5.2 Main Business/Business Overview

3.5.3 Products, Services and Solutions

3.5.4 Customer Relationship Management (CRM) System Revenue (Value) (2012-2017)

3.5.5 Recent Developments

3.6 Zoho

3.6.1 Company Profile

3.6.2 Main Business/Business Overview

3.6.3 Products, Services and Solutions

3.6.4 Customer Relationship Management (CRM) System Revenue (Value) (2012-2017)

3.6.5 Recent Developments

3.7 Hubspot

3.7.1 Company Profile

3.7.2 Main Business/Business Overview

3.7.3 Products, Services and Solutions

3.7.4 Customer Relationship Management (CRM) System Revenue (Value) (2012-2017)

3.7.5 Recent Developments

3.8 Act

3.8.1 Company Profile

3.8.2 Main Business/Business Overview

3.8.3 Products, Services and Solutions

3.8.4 Customer Relationship Management (CRM) System Revenue (Value) (2012-2017)

3.8.5 Recent Developments

3.9 Maximizer

3.9.1 Company Profile

3.9.2 Main Business/Business Overview

3.9.3 Products, Services and Solutions

3.9.4 Customer Relationship Management (CRM) System Revenue (Value) (2012-2017)

3.9.5 Recent Developments

3.10 Sage

3.10.1 Company Profile

3.10.2 Main Business/Business Overview

3.10.3 Products, Services and Solutions

3.10.4 Customer Relationship Management (CRM) System Revenue (Value) (2012-2017)

3.10.5 Recent Developments

3.11 Infusionsoft

3.12 Pipedrive

3.13 Apptivo

3.14 Salesboom

3.15 Base

4 Global Customer Relationship Management (CRM) System Market Size by Type and Application (2012-2017)

4.1 Global Customer Relationship Management (CRM) System Market Size by Type (2012-2017)

4.2 Global Customer Relationship Management (CRM) System Market Size by Application (2012-2017)

4.3 Potential Application of Customer Relationship Management (CRM) System in Future

4.4 Top Consumer/End Users of Customer Relationship Management (CRM) System

5 United States Customer Relationship Management (CRM) System Development Status and Outlook

5.1 United States Customer Relationship Management (CRM) System Market Size (2012-2017)

5.2 United States Customer Relationship Management (CRM) System Market Size and Market Share by Players (2016 and 2017)

6 EU Customer Relationship Management (CRM) System Development Status and Outlook

6.1 EU Customer Relationship Management (CRM) System Market Size (2012-2017)

6.2 EU Customer Relationship Management (CRM) System Market Size and Market Share by Players (2016 and 2017)

7 Japan Customer Relationship Management (CRM) System Development Status and Outlook

7.1 Japan Customer Relationship Management (CRM) System Market Size (2012-2017)

7.2 Japan Customer Relationship Management (CRM) System Market Size and Market Share by Players (2016 and 2017)

8 China Customer Relationship Management (CRM) System Development Status and Outlook

8.1 China Customer Relationship Management (CRM) System Market Size (2012-2017)

8.2 China Customer Relationship Management (CRM) System Market Size and Market Share by Players (2016 and 2017)

9 India Customer Relationship Management (CRM) System Development Status and Outlook

9.1 India Customer Relationship Management (CRM) System Market Size (2012-2017)

9.2 India Customer Relationship Management (CRM) System Market Size and Market Share by Players (2016 and 2017)

10 Southeast Asia Customer Relationship Management (CRM) System Development Status and Outlook

10.1 Southeast Asia Customer Relationship Management (CRM) System Market Size (2012-2017)

10.2 Southeast Asia Customer Relationship Management (CRM) System Market Size and Market Share by Players (2016 and 2017)

11 Market Forecast by Regions, Type and Application (2017-2022)

11.1 Global Customer Relationship Management (CRM) System Market Size (Value) by Regions (2017-2022)

11.1.1 United States Customer Relationship Management (CRM) System Revenue and Growth Rate (2017-2022)

11.1.2 EU Customer Relationship Management (CRM) System Revenue and Growth Rate (2017-2022)

11.1.3 Japan Customer Relationship Management (CRM) System Revenue and Growth Rate (2017-2022)

11.1.4 China Customer Relationship Management (CRM) System Revenue and Growth Rate (2017-2022)

11.1.5 India Customer Relationship Management (CRM) System Revenue and Growth Rate (2017-2022)

11.1.6 Southeast Asia Customer Relationship Management (CRM) System Revenue and Growth Rate (2017-2022)

11.2 Global Customer Relationship Management (CRM) System Market Size (Value) by Type (2017-2022)

11.3 Global Customer Relationship Management (CRM) System Market Size by Application (2017-2022)

12 Customer Relationship Management (CRM) System Market Dynamics

12.1 Customer Relationship Management (CRM) System Market Opportunities

12.2 Customer Relationship Management (CRM) System Challenge and Risk

12.2.1 Competition from Opponents

12.2.2 Downside Risks of Economy

12.3 Customer Relationship Management (CRM) System Market Constraints and Threat

12.3.1 Threat from Substitute

12.3.2 Government Policy

12.3.3 Technology Risks

12.4 Customer Relationship Management (CRM) System Market Driving Force

12.4.1 Growing Demand from Emerging Markets

12.4.2 Potential Application

13 Market Effect Factors Analysis

13.1 Technology Progress/Risk

13.1.1 Substitutes

13.1.2 Technology Progress in Related Industry

13.2 Consumer Needs Trend/Customer Preference

13.3 External Environmental Change

13.3.1 Economic Fluctuations

13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix

Methodology

Analyst Introduction

Data Source

List of Tables and Figures

Figure Customer Relationship Management (CRM) System Product Scope

Figure Global Customer Relationship Management (CRM) System Market Size (Million USD) (2012-2017)

Table Global Customer Relationship Management (CRM) System Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure Global Customer Relationship Management (CRM) System Market Share by Regions in 2016

Figure United States Customer Relationship Management (CRM) System Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure EU Customer Relationship Management (CRM) System Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure Japan Customer Relationship Management (CRM) System Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure China Customer Relationship Management (CRM) System Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure India Customer Relationship Management (CRM) System Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure Southeast Asia Customer Relationship Management (CRM) System Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure Global Customer Relationship Management (CRM) System Market Share by Type in 2016

Figure Strategic CRM Market Size (Million USD) and Growth Rate (2012-2017)

Figure Operational CRM Market Size (Million USD) and Growth Rate (2012-2017)

Figure Analytical CRM Market Size (Million USD) and Growth Rate (2012-2017)

Figure Collaborative CRM Market Size (Million USD) and Growth Rate (2012-2017)

Figure Other Market Size (Million USD) and Growth Rate (2012-2017)

Figure Global Customer Relationship Management (CRM) System Market Share by Application in 2016

Table Key Downstream Customer in Small Business

Figure Customer Relationship Management (CRM) System Market Size (Million USD) and Growth Rate in Small Business (2012-2017)

Table Key Downstream Customer in Enterprise Business (for Large Enterprises)

Figure Customer Relationship Management (CRM) System Market Size (Million USD) and Growth Rate in Enterprise Business (for Large Enterprises) (2012-2017)

Figure Customer Relationship Management (CRM) System Market Size (Million USD) and Growth Rate in Applications 3 (2012-2017)

Table Customer Relationship Management (CRM) System Market Size (Million USD) by Players (2016 and 2017)

Figure Customer Relationship Management (CRM) System Market Size Share by Players in 2016

Figure Customer Relationship Management (CRM) System Market Size Share by Players in 2017

Table Oracle Basic Information List

Table Customer Relationship Management (CRM) System Business Revenue (Million USD) of Oracle (2012-2017)

Figure Oracle Customer Relationship Management (CRM) System Business Revenue Market Share in 2016

Table SAP Basic Information List

Table Customer Relationship Management (CRM) System Business Revenue (Million USD) of SAP (2012-2017)

Figure SAP Customer Relationship Management (CRM) System Business Revenue Market Share in 2016

Table Salesforce Basic Information List

Table Customer Relationship Management (CRM) System Business Revenue (Million USD) of Salesforce (2012-2017)

Figure Salesforce Customer Relationship Management (CRM) System Business Revenue Market Share in 2016

Table Microsoft Dynamics Basic Information List

Table Customer Relationship Management (CRM) System Business Revenue (Million USD) of Microsoft Dynamics (2012-2017)

Figure Microsoft Dynamics Customer Relationship Management (CRM) System Business Revenue Market Share in 2016

Table SugarCRM Basic Information List

Table Customer Relationship Management (CRM) System Business Revenue (Million USD) of SugarCRM (2012-2017)

Figure SugarCRM Customer Relationship Management (CRM) System Business Revenue Market Share in 2016

Table Zoho Basic Information List

Table Customer Relationship Management (CRM) System Business Revenue (Million USD) of Zoho (2012-2017)

Figure Zoho Customer Relationship Management (CRM) System Business Revenue Market Share in 2016

Table Hubspot Basic Information List

Table Customer Relationship Management (CRM) System Business Revenue (Million USD) of Hubspot (2012-2017)

Figure Hubspot Customer Relationship Management (CRM) System Business Revenue Market Share in 2016

Table Act Basic Information List

Table Customer Relationship Management (CRM) System Business Revenue (Million USD) of Act (2012-2017)

Figure Act Customer Relationship Management (CRM) System Business Revenue Market Share in 2016

Table Maximizer Basic Information List

Table Customer Relationship Management (CRM) System Business Revenue (Million USD) of Maximizer (2012-2017)

Figure Maximizer Customer Relationship Management (CRM) System Business Revenue Market Share in 2016

Table Sage Basic Information List

Table Customer Relationship Management (CRM) System Business Revenue (Million USD) of Sage (2012-2017)

Figure Sage Customer Relationship Management (CRM) System Business Revenue Market Share in 2016

Table Infusionsoft Basic Information List

Table Customer Relationship Management (CRM) System Business Revenue (Million USD) of Infusionsoft (2012-2017)

Figure Infusionsoft Customer Relationship Management (CRM) System Business Revenue Market Share in 2016

Table Pipedrive Basic Information List

Table Customer Relationship Management (CRM) System Business Revenue (Million USD) of Pipedrive (2012-2017)

Figure Pipedrive Customer Relationship Management (CRM) System Business Revenue Market Share in 2016

Table Apptivo Basic Information List

Table Customer Relationship Management (CRM) System Business Revenue (Million USD) of Apptivo (2012-2017)

Figure Apptivo Customer Relationship Management (CRM) System Business Revenue Market Share in 2016

Table Salesboom Basic Information List

Table Customer Relationship Management (CRM) System Business Revenue (Million USD) of Salesboom (2012-2017)

Figure Salesboom Customer Relationship Management (CRM) System Business Revenue Market Share in 2016

Table Base Basic Information List

Table Customer Relationship Management (CRM) System Business Revenue (Million USD) of Base (2012-2017)

Figure Base Customer Relationship Management (CRM) System Business Revenue Market Share in 2016

Table Global Customer Relationship Management (CRM) System Market Size (Million USD) by Type (2012-2017)

Figure Global Customer Relationship Management (CRM) System Market Size Share by Type in 2012

Figure Global Customer Relationship Management (CRM) System Market Size Share by Type in 2013

Figure Global Customer Relationship Management (CRM) System Market Size Share by Type in 2014

Figure Global Customer Relationship Management (CRM) System Market Size Share by Type in 2015

Figure Global Customer Relationship Management (CRM) System Market Size Share by Type in 2016

Figure Global Customer Relationship Management (CRM) System Market Size Share by Type in 2017

Table Global Customer Relationship Management (CRM) System Market Size (Million USD) by Application (2012-2017)

Figure Global Customer Relationship Management (CRM) System Market Size (Million USD) by Application in 2012

Figure Global Customer Relationship Management (CRM) System Market Size (Million USD) by Application in 2013

Figure Global Customer Relationship Management (CRM) System Market Size (Million USD) by Application in 2014

Figure Global Customer Relationship Management (CRM) System Market Size (Million USD) by Application in 2015

Figure Global Customer Relationship Management (CRM) System Market Size (Million USD) by Application in 2016

Figure Global Customer Relationship Management (CRM) System Market Size (Million USD) by Application in 2017

Table Top Consumer/End Users of Customer Relationship Management (CRM) System

Figure United States Customer Relationship Management (CRM) System Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Table United States Customer Relationship Management (CRM) System Market Size (Million USD) by Players (2012-2017)

Figure United States Customer Relationship Management (CRM) System Market Size Share by Players in 2016

Figure United States Customer Relationship Management (CRM) System Market Size Share by Players in 2017

Figure EU Customer Relationship Management (CRM) System Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Table EU Customer Relationship Management (CRM) System Market Size (Million USD) by Players (2012-2017)

Figure EU Customer Relationship Management (CRM) System Market Size Share by Players in 2016

Figure EU Customer Relationship Management (CRM) System Market Size Share by Players in 2017

Figure Japan Customer Relationship Management (CRM) System Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Table Japan Customer Relationship Management (CRM) System Market Size (Million USD) by Players (2012-2017)

Figure Japan Customer Relationship Management (CRM) System Market Size Share by Players in 2016

Figure Japan Customer Relationship Management (CRM) System Market Size Share by Players in 2017

Figure China Customer Relationship Management (CRM) System Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Table China Customer Relationship Management (CRM) System Market Size (Million USD) by Players (2012-2017)

Figure China Customer Relationship Management (CRM) System Market Size Share by Players in 2016

Figure China Customer Relationship Management (CRM) System Market Size Share by Players in 2017

Figure India Customer Relationship Management (CRM) System Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Table India Customer Relationship Management (CRM) System Market Size (Million USD) by Players (2012-2017)

Figure India Customer Relationship Management (CRM) System Market Size Share by Players in 2016

Figure India Customer Relationship Management (CRM) System Market Size Share by Players in 2017

Figure Southeast Asia Customer Relationship Management (CRM) System Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Table Southeast Asia Customer Relationship Management (CRM) System Market Size (Million USD) by Players (2012-2017)

Figure Southeast Asia Customer Relationship Management (CRM) System Market Size Share by Players in 2016

Figure Southeast Asia Customer Relationship Management (CRM) System Market Size Share by Players in 2017

Figure Global Customer Relationship Management (CRM) System Market Size (Million USD) by Regions (2017-2022)

Table Global Customer Relationship Management (CRM) System Market Size (Million USD) by Regions (2017-2022)

Figure Global Customer Relationship Management (CRM) System Market Size Share by Regions in 2017

Figure Global Customer Relationship Management (CRM) System Market Size Share by Regions in 2022

Figure United States Customer Relationship Management (CRM) System Revenue (Million USD) and Growth Rate (2017-2022)

Figure EU Customer Relationship Management (CRM) System Revenue (Million USD) and Growth Rate (2017-2022)

Figure Japan Customer Relationship Management (CRM) System Revenue (Million USD) and Growth Rate (2017-2022)

Figure China Customer Relationship Management (CRM) System Revenue (Million USD) and Growth Rate (2017-2022)

Figure India Customer Relationship Management (CRM) System Revenue (Million USD) and Growth Rate (2017-2022)

Figure Southeast Asia Customer Relationship Management (CRM) System Revenue (Million USD) and Growth Rate (2017-2022)

Table Global Customer Relationship Management (CRM) System Market Size (Million USD) by Type (2017-2022)

Figure Global Customer Relationship Management (CRM) System Market Size Share by Type in 2017

Figure Global Customer Relationship Management (CRM) System Market Size Share by Type in 2022

Table Global Customer Relationship Management (CRM) System Market Size (Million USD) by Application (2017-2022)

Figure Global Customer Relationship Management (CRM) System Market Size (Million USD) by Application in 2017

Figure Global Customer Relationship Management (CRM) System Market Size (Million USD) by Application in 2022

 
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