ICT Media

Global CRM Outsourcing Market 2015-2019

  • TEC250593
  • 76 Pages
  • June 2015
  • ICT Media
About CRM Outsourcing

Customer relationship management (CRM) has become one of the most influential factors in building brand loyalty and strengthening of brand image. Call center
interaction in CRM is often cited in defining customer service; however, there are many facets of CRM outsourcing that have evolved with rising customer needs and
expectations. With the growing digitization in the CRM industry, service providers are innovating on their service offerings to expand their portfolio beyond call
centers. These offerings include modern communication, multi-channel engagement of customers, self-service, and analytics solutions.

Technavio's analysts forecast the global CRM outsourcing market to grow at a CAGR of 5.75% over the period 2014-2019.

Covered in this Report

The global CRM outsourcing market is segmented on the basis of services end-users.

Technavio's report, Global CRM Outsourcing Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. It covers the
market landscape and its growth prospects in the coming years. The report also includes a discussion on the key vendors operating in this market.

Key Vendors
Accenture
Capgemini
Genpact
IBM
Tata Consultancy Services

Other Prominent Vendors
3i infotech
Aditya Birla Minacs
Aegis
Cognizant
Convergys
EXL
Firstsource
HCL
Hinduja Global Solutions
HP
Infosys
Intelenet
NCO Financial
Sitel
Teleperformance
Teletech
West
Wipro
WNS
Xerox

Market Driver
Cost-effective Operations
For a full, detailed list, view our report

Market Challenge
Attrition
For a full, detailed list, view our report

Market Trend
Cloud-based CRM
For a full, detailed list, view our report

Key Questions Answered in this Report
What will the market size be in 2018 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?
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