ICT Media

Global Contact Center Market 2014-2018

  • TEC132613
  • 69 Pages
  • October 2014
  • ICT Media
About Contact Center
A contact center is the central point in an enterprise from which all customer contacts are managed. A contact center plays a prominent role within enterprise wide customer management strategies. Currently, contact centers are embracing new technologies to offer a multichannel experience. This results in a coherent customer experience and meeting customer expectations with advanced levels of interactions channels. It helps client firms to increase their operational efficiency, enhance customer experience, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.
TechNavio's analysts forecast the Global Contact Center market will grow at a CAGR of 8.81 percent over the period 2013-2018.
Covered in this Report
This report covers the present scenario and the growth prospects of the Global Contact Center market for the period 2014-2018. The Global Contact Center market is categorized by two main segments: Hosted and On-premises. The report covers the Americas, the EMEA and APAC regions; it also covers Global Contact Center market landscape and its growth prospects in the coming years.
TechNavio's report, the Global Contact Center Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also includes a detailed discussion of the key vendors operating in this market and their market shares.
Key Regions
Americas
EMEA
APAC
Key Vendors
Avaya
Alcatel-Lucent
Cisco Systems
Huawei Technologies
Other Prominent Vendors

Aastra
Altitude
Aspect
Fujitsu
Genesys
HP
Interactive Intelligence
NEC
Noble Systems
Oracle
ShoreTel
Siemens Enterprise Communications
Toshiba
Vertical Networks
Key Market Driver
Growing Role of Advanced Communication Technologies
For a full, detailed list, view our report
Key Market Challenge
Attrition
For a full, detailed list, view our report
Key Market Trend
Growing Popularity of Social Media
For a full, detailed list, view our report
Key Questions Answered in this Report
What will the market size be in 2018 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?
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