Global Cloud Based Contact Center Market Research Report 2016

Global Cloud Based Contact Center Market Research Report 2016

1 Cloud Based Contact Center Market Overview

1.1 Product Overview and Scope of Cloud Based Contact Center

1.2 Cloud Based Contact Center Segment by Type

1.2.1 Global Production Market Share of Cloud Based Contact Center by Type in 2015

1.2.2 Professional Services

1.2.3 System Integrator

1.2.4 Managed Services

1.3 Cloud Based Contact Center Segment by Application

1.3.1 Cloud Based Contact Center Consumption Market Share by Application in 2015

1.3.2 Call Routing and Queuing

1.3.3 Data Integration and Recording

1.3.4 Chat Quality Monitoring

1.3.5 Real-Time Decision Making

1.3.6 Workforce Optimization

1.4 Cloud Based Contact Center Market by Region

1.4.1 North America Status and Prospect (2011-2021)

1.4.2 Europe Status and Prospect (2011-2021)

1.4.3 China Status and Prospect (2011-2021)

1.4.4 Japan Status and Prospect (2011-2021)

1.4.5 Southeast Asia Status and Prospect (2011-2021)

1.4.6 India Status and Prospect (2011-2021)

1.5 Global Market Size (Value) of Cloud Based Contact Center (2011-2021)

2 Global Cloud Based Contact Center Market Competition by Manufacturers

2.1 Global Cloud Based Contact Center Production and Share by Manufacturers (2015 and 2016)

2.2 Global Cloud Based Contact Center Revenue and Share by Manufacturers (2015 and 2016)

2.3 Global Cloud Based Contact Center Average Price by Manufacturers (2015 and 2016)

2.4 Manufacturers Cloud Based Contact Center Manufacturing Base Distribution, Sales Area and Product Type

2.5 Cloud Based Contact Center Market Competitive Situation and Trends

2.5.1 Cloud Based Contact Center Market Concentration Rate

2.5.2 Cloud Based Contact Center Market Share of Top 3 and Top 5 Manufacturers

2.5.3 Mergers & Acquisitions, Expansion

3 Global Cloud Based Contact Center Production, Revenue (Value) by Region (2011-2016)

3.1 Global Cloud Based Contact Center Production by Region (2011-2016)

3.2 Global Cloud Based Contact Center Production Market Share by Region (2011-2016)

3.3 Global Cloud Based Contact Center Revenue (Value) and Market Share by Region (2011-2016)

3.4 Global Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

3.5 North America Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

3.6 Europe Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

3.7 China Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

3.8 Japan Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

3.9 Southeast Asia Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

3.10 India Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

4 Global Cloud Based Contact Center Supply (Production), Consumption, Export, Import by Regions (2011-2016)

4.1 Global Cloud Based Contact Center Consumption by Regions (2011-2016)

4.2 North America Cloud Based Contact Center Production, Consumption, Export, Import by Regions (2011-2016)

4.3 Europe Cloud Based Contact Center Production, Consumption, Export, Import by Regions (2011-2016)

4.4 China Cloud Based Contact Center Production, Consumption, Export, Import by Regions (2011-2016)

4.5 Japan Cloud Based Contact Center Production, Consumption, Export, Import by Regions (2011-2016)

4.6 Southeast Asia Cloud Based Contact Center Production, Consumption, Export, Import by Regions (2011-2016)

4.7 India Cloud Based Contact Center Production, Consumption, Export, Import by Regions (2011-2016)

5 Global Cloud Based Contact Center Production, Revenue (Value), Price Trend by Type

5.1 Global Cloud Based Contact Center Production and Market Share by Type (2011-2016)

5.2 Global Cloud Based Contact Center Revenue and Market Share by Type (2011-2016)

5.3 Global Cloud Based Contact Center Price by Type (2011-2016)

5.4 Global Cloud Based Contact Center Production Growth by Type (2011-2016)

6 Global Cloud Based Contact Center Market Analysis by Application

6.1 Global Cloud Based Contact Center Consumption and Market Share by Application (2011-2016)

6.2 Global Cloud Based Contact Center Consumption Growth Rate by Application (2011-2016)

6.3 Market Drivers and Opportunities

6.3.1 Potential Applications

6.3.2 Emerging Markets/Countries

7 Global Cloud Based Contact Center Manufacturers Profiles/Analysis

7.1 Interactive Intelligence Group,Inc.

7.1.1 Company Basic Information, Manufacturing Base and Its Competitors

7.1.2 Cloud Based Contact Center Product Type, Application and Specification

7.1.2.1 Type I

7.1.2.2 Type II

7.1.3 Interactive Intelligence Group,Inc. Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)

7.1.4 Main Business/Business Overview

7.2 CiscoSystems,Inc.

7.2.1 Company Basic Information, Manufacturing Base and Its Competitors

7.2.2 Cloud Based Contact Center Product Type, Application and Specification

7.2.2.1 Type I

7.2.2.2 Type II

7.2.3 CiscoSystems,Inc. Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)

7.2.4 Main Business/Business Overview

7.3 Five,Inc.

7.3.1 Company Basic Information, Manufacturing Base and Its Competitors

7.3.2 Cloud Based Contact Center Product Type, Application and Specification

7.3.2.1 Type I

7.3.2.2 Type II

7.3.3 Five,Inc. Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)

7.3.4 Main Business/Business Overview

7.4 Genesys Telecommunications Laboratories,Inc.

7.4.1 Company Basic Information, Manufacturing Base and Its Competitors

7.4.2 Cloud Based Contact Center Product Type, Application and Specification

7.4.2.1 Type I

7.4.2.2 Type II

7.4.3 Genesys Telecommunications Laboratories,Inc. Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)

7.4.4 Main Business/Business Overview

7.5 Oracle Corporation

7.5.1 Company Basic Information, Manufacturing Base and Its Competitors

7.5.2 Cloud Based Contact Center Product Type, Application and Specification

7.5.2.1 Type I

7.5.2.2 Type II

7.5.3 Oracle Corporation Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)

7.5.4 Main Business/Business Overview

7.6 x,Inc.

7.6.1 Company Basic Information, Manufacturing Base and Its Competitors

7.6.2 Cloud Based Contact Center Product Type, Application and Specification

7.6.2.1 Type I

7.6.2.2 Type II

7.6.3 x,Inc. Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)

7.6.4 Main Business/Business Overview

7.7 Incontact,Inc.

7.7.1 Company Basic Information, Manufacturing Base and Its Competitors

7.7.2 Cloud Based Contact Center Product Type, Application and Specification

7.7.2.1 Type I

7.7.2.2 Type II

7.7.3 Incontact,Inc. Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)

7.7.4 Main Business/Business Overview

7.8 3clogic,Inc.

7.8.1 Company Basic Information, Manufacturing Base and Its Competitors

7.8.2 Cloud Based Contact Center Product Type, Application and Specification

7.8.2.1 Type I

7.8.2.2 Type II

7.8.3 3clogic,Inc. Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)

7.8.4 Main Business/Business Overview

7.9 ConnectFirst,Inc.

7.9.1 Company Basic Information, Manufacturing Base and Its Competitors

7.9.2 Cloud Based Contact Center Product Type, Application and Specification

7.9.2.1 Type I

7.9.2.2 Type II

7.9.3 ConnectFirst,Inc. Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)

7.9.4 Main Business/Business Overview

7.10 Aspect Software

7.10.1 Company Basic Information, Manufacturing Base and Its Competitors

7.10.2 Cloud Based Contact Center Product Type, Application and Specification

7.10.2.1 Type I

7.10.2.2 Type II

7.10.3 Aspect Software Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)

7.10.4 Main Business/Business Overview

7.11 Mitel Networks Corporation

7.12 Liveops Social

8 Cloud Based Contact Center Manufacturing Cost Analysis

8.1 Cloud Based Contact Center Key Raw Materials Analysis

8.1.1 Key Raw Materials

8.1.2 Price Trend of Key Raw Materials

8.1.3 Key Suppliers of Raw Materials

8.1.4 Market Concentration Rate of Raw Materials

8.2 Proportion of Manufacturing Cost Structure

8.2.1 Raw Materials

8.2.2 Labor Cost

8.2.3 Manufacturing Expenses

8.3 Manufacturing Process Analysis of Cloud Based Contact Center

9 Industrial Chain, Sourcing Strategy and Downstream Buyers

9.1 Cloud Based Contact Center Industrial Chain Analysis

9.2 Upstream Raw Materials Sourcing

9.3 Raw Materials Sources of Cloud Based Contact Center Major Manufacturers in 2015

9.4 Downstream Buyers

10 Marketing Strategy Analysis, Distributors/Traders

10.1 Marketing Channel

10.1.1 Direct Marketing

10.1.2 Indirect Marketing

10.1.3 Marketing Channel Development Trend

10.2 Market Positioning

10.2.1 Pricing Strategy

10.2.2 Brand Strategy

10.2.3 Target Client

10.3 Distributors/Traders List

11 Market Effect Factors Analysis

11.1 Technology Progress/Risk

11.1.1 Substitutes Threat

11.1.2 Technology Progress in Related Industry

11.2 Consumer Needs/Customer Preference Change

11.3 Economic/Political Environmental Change

12 Global Cloud Based Contact Center Market Forecast (2016-2021)

12.1 Global Cloud Based Contact Center Production, Revenue Forecast (2016-2021)

12.2 Global Cloud Based Contact Center Production, Consumption Forecast by Regions (2016-2021)

12.3 Global Cloud Based Contact Center Production Forecast by Type (2016-2021)

12.4 Global Cloud Based Contact Center Consumption Forecast by Application (2016-2021)

12.5 Cloud Based Contact Center Price Forecast (2016-2021)

13 Research Findings and Conclusion

14 Appendix

Author List

Disclosure Section

Research Methodology

Data Source

China Disclaimer

Figure Picture of Cloud Based Contact Center

Figure Global Production Market Share of Cloud Based Contact Center by Type in 2015

Figure Product Picture of Professional Services

Table Major Manufacturers of Professional Services

Figure Product Picture of System Integrator

Table Major Manufacturers of System Integrator

Figure Product Picture of Managed Services

Table Major Manufacturers of Managed Services

Table Cloud Based Contact Center Consumption Market Share by Application in 2015

Figure Call Routing and Queuing Examples

Figure Data Integration and Recording Examples

Figure Chat Quality Monitoring Examples

Figure Real-Time Decision Making Examples

Figure Workforce Optimization Examples

Figure North America Cloud Based Contact Center Revenue (Million USD) and Growth Rate (2011-2021)

Figure Europe Cloud Based Contact Center Revenue (Million USD) and Growth Rate (2011-2021)

Figure China Cloud Based Contact Center Revenue (Million USD) and Growth Rate (2011-2021)

Figure Japan Cloud Based Contact Center Revenue (Million USD) and Growth Rate (2011-2021)

Figure Southeast Asia Cloud Based Contact Center Revenue (Million USD) and Growth Rate (2011-2021)

Figure India Cloud Based Contact Center Revenue (Million USD) and Growth Rate (2011-2021)

Figure Global Cloud Based Contact Center Revenue (Million UDS) and Growth Rate (2011-2021)

Table Global Cloud Based Contact Center Capacity of Key Manufacturers (2015 and 2016)

Table Global Cloud Based Contact Center Capacity Market Share by Manufacturers (2015 and 2016)

Figure Global Cloud Based Contact Center Capacity of Key Manufacturers in 2015

Figure Global Cloud Based Contact Center Capacity of Key Manufacturers in 2016

Table Global Cloud Based Contact Center Production of Key Manufacturers (2015 and 2016)

Table Global Cloud Based Contact Center Production Share by Manufacturers (2015 and 2016)

Figure 2015 Cloud Based Contact Center Production Share by Manufacturers

Figure 2016 Cloud Based Contact Center Production Share by Manufacturers

Table Global Cloud Based Contact Center Revenue (Million USD) by Manufacturers (2015 and 2016)

Table Global Cloud Based Contact Center Revenue Share by Manufacturers (2015 and 2016)

Table 2015 Global Cloud Based Contact Center Revenue Share by Manufacturers

Table 2016 Global Cloud Based Contact Center Revenue Share by Manufacturers

Table Global Market Cloud Based Contact Center Average Price of Key Manufacturers (2015 and 2016)

Figure Global Market Cloud Based Contact Center Average Price of Key Manufacturers in 2015

Table Manufacturers Cloud Based Contact Center Manufacturing Base Distribution and Sales Area

Table Manufacturers Cloud Based Contact Center Product Type

Figure Cloud Based Contact Center Market Share of Top 3 Manufacturers

Figure Cloud Based Contact Center Market Share of Top 5 Manufacturers

Table Global Cloud Based Contact Center Capacity by Regions (2011-2016)

Figure Global Cloud Based Contact Center Capacity Market Share by Regions (2011-2016)

Figure Global Cloud Based Contact Center Capacity Market Share by Regions (2011-2016)

Figure 2015 Global Cloud Based Contact Center Capacity Market Share by Regions

Table Global Cloud Based Contact Center Production by Regions (2011-2016)

Figure Global Cloud Based Contact Center Production and Market Share by Regions (2011-2016)

Figure Global Cloud Based Contact Center Production Market Share by Regions (2011-2016)

Figure 2015 Global Cloud Based Contact Center Production Market Share by Regions

Table Global Cloud Based Contact Center Revenue by Regions (2011-2016)

Table Global Cloud Based Contact Center Revenue Market Share by Regions (2011-2016)

Table 2015 Global Cloud Based Contact Center Revenue Market Share by Regions

Table Global Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

Table North America Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

Table Europe Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

Table China Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

Table Japan Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

Table Southeast Asia Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

Table India Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

Table Global Cloud Based Contact Center Consumption Market by Regions (2011-2016)

Table Global Cloud Based Contact Center Consumption Market Share by Regions (2011-2016)

Figure Global Cloud Based Contact Center Consumption Market Share by Regions (2011-2016)

Figure 2015 Global Cloud Based Contact Center Consumption Market Share by Regions

Table North America Cloud Based Contact Center Production, Consumption, Import & Export (2011-2016)

Table Europe Cloud Based Contact Center Production, Consumption, Import & Export (2011-2016)

Table China Cloud Based Contact Center Production, Consumption, Import & Export (2011-2016)

Table Japan Cloud Based Contact Center Production, Consumption, Import & Export (2011-2016)

Table Southeast Asia Cloud Based Contact Center Production, Consumption, Import & Export (2011-2016)

Table India Cloud Based Contact Center Production, Consumption, Import & Export (2011-2016)

Table Global Cloud Based Contact Center Production by Type (2011-2016)

Table Global Cloud Based Contact Center Production Share by Type (2011-2016)

Figure Production Market Share of Cloud Based Contact Center by Type (2011-2016)

Figure 2015 Production Market Share of Cloud Based Contact Center by Type

Table Global Cloud Based Contact Center Revenue by Type (2011-2016)

Table Global Cloud Based Contact Center Revenue Share by Type (2011-2016)

Figure Production Revenue Share of Cloud Based Contact Center by Type (2011-2016)

Figure 2015 Revenue Market Share of Cloud Based Contact Center by Type

Table Global Cloud Based Contact Center Price by Type (2011-2016)

Figure Global Cloud Based Contact Center Production Growth by Type (2011-2016)

Table Global Cloud Based Contact Center Consumption by Application (2011-2016)

Table Global Cloud Based Contact Center Consumption Market Share by Application (2011-2016)

Figure Global Cloud Based Contact Center Consumption Market Share by Application in 2015

Table Global Cloud Based Contact Center Consumption Growth Rate by Application (2011-2016)

Figure Global Cloud Based Contact Center Consumption Growth Rate by Application (2011-2016)

Table Interactive Intelligence Group,Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Interactive Intelligence Group,Inc. Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

Figure Interactive Intelligence Group,Inc. Cloud Based Contact Center Market Share (2011-2016)

Table CiscoSystems,Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table CiscoSystems,Inc. Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

Figure CiscoSystems,Inc. Cloud Based Contact Center Market Share (2011-2016)

Table Five,Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Five,Inc. Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

Figure Five,Inc. Cloud Based Contact Center Market Share (2011-2016)

Table Genesys Telecommunications Laboratories,Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Genesys Telecommunications Laboratories,Inc. Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

Figure Genesys Telecommunications Laboratories,Inc. Cloud Based Contact Center Market Share (2011-2016)

Table Oracle Corporation Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Oracle Corporation Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

Figure Oracle Corporation Cloud Based Contact Center Market Share (2011-2016)

Table x,Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table x,Inc. Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

Figure x,Inc. Cloud Based Contact Center Market Share (2011-2016)

Table Incontact,Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Incontact,Inc. Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

Figure Incontact,Inc. Cloud Based Contact Center Market Share (2011-2016)

Table 3clogic,Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table 3clogic,Inc. Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

Figure 3clogic,Inc. Cloud Based Contact Center Market Share (2011-2016)

Table ConnectFirst,Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table ConnectFirst,Inc. Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

Figure ConnectFirst,Inc. Cloud Based Contact Center Market Share (2011-2016)

Table Aspect Software Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Aspect Software Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

Figure Aspect Software Cloud Based Contact Center Market Share (2011-2016)

Table Production Base and Market Concentration Rate of Raw Material

Figure Price Trend of Key Raw Materials

Table Key Suppliers of Raw Materials

Figure Manufacturing Cost Structure of Cloud Based Contact Center

Figure Manufacturing Process Analysis of Cloud Based Contact Center

Figure Cloud Based Contact Center Industrial Chain Analysis

Table Raw Materials Sources of Cloud Based Contact Center Major Manufacturers in 2015

Table Major Buyers of Cloud Based Contact Center

Table Distributors/Traders List

Figure Global Cloud Based Contact Center Production and Growth Rate Forecast (2016-2021)

Figure Global Cloud Based Contact Center Revenue and Growth Rate Forecast (2016-2021)

Table Global Cloud Based Contact Center Production Forecast by Regions (2016-2021)

Table Global Cloud Based Contact Center Consumption Forecast by Regions (2016-2021)

Table Global Cloud Based Contact Center Production Forecast by Type (2016-2021)

Table Global Cloud Based Contact Center Consumption Forecast by Application (2016-2021)