Europe Contact Center Market by Manufacturers, Countries, Type and Application, Forecast to 2022

1 Market Overview

1.1 Contact Center Introduction

1.2 Market Analysis by Type

1.2.1 Type 1

1.2.2 Type 2

1.3 Market Analysis by Applications

1.3.1 Telecommunication

1.3.2 Banking, Financial Services and Insurance (BFSI)

1.3.3 Government and Public Sector

1.3.4 Healthcare and Life Sciences

1.3.5 Retail and Consumer Goods

1.3.6 Others

1.4 Market Analysis by Countries

1.4.1 Germany Status and Prospect (2012-2022)

1.4.2 France Status and Prospect (2012-2022)

1.4.3 UK Status and Prospect (2012-2022)

1.4.4 Russia Status and Prospect (2012-2022)

1.4.5 Italy Status and Prospect (2012-2022)

1.5 Market Dynamics

1.5.1 Market Opportunities

1.5.2 Market Risk

1.5.3 Market Driving Force

2 Manufacturers Profiles

2.1 Teleperformance

2.1.1 Profile

2.1.2 Contact Center Type and Applications

2.1.2.1 Type 1

2.1.2.2 Type 2

2.1.3 Teleperformance Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

2.1.4 Business Overview

2.1.5 Teleperformance News

2.2 Convergys (Stream)

2.2.1 Profile

2.2.2 Contact Center Type and Applications

2.2.2.1 Type 1

2.2.2.2 Type 2

2.2.3 Convergys (Stream) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

2.2.4 Business Overview

2.2.5 Convergys (Stream) News

2.3 Sykes Enterprises Inc.

2.3.1 Profile

2.3.2 Contact Center Type and Applications

2.3.2.1 Type 1

2.3.2.2 Type 2

2.3.3 Sykes Enterprises Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

2.3.4 Business Overview

2.3.5 Sykes Enterprises Inc. News

2.4 Transcom

2.4.1 Profile

2.4.2 Contact Center Type and Applications

2.4.2.1 Type 1

2.4.2.2 Type 2

2.4.3 Transcom Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

2.4.4 Business Overview

2.4.5 Transcom News

2.5 Atento

2.5.1 Profile

2.5.2 Contact Center Type and Applications

2.5.2.1 Type 1

2.5.2.2 Type 2

2.5.3 Atento Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

2.5.4 Business Overview

2.5.5 Atento News

2.6 Arvato

2.6.1 Profile

2.6.2 Contact Center Type and Applications

2.6.2.1 Type 1

2.6.2.2 Type 2

2.6.3 Arvato Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

2.6.4 Business Overview

2.6.5 Arvato News

2.7 West Corporation

2.7.1 Profile

2.7.2 Contact Center Type and Applications

2.7.2.1 Type 1

2.7.2.2 Type 2

2.7.3 West Corporation Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

2.7.4 Business Overview

2.7.5 West Corporation News

2.8 Acticall (Sitel)

2.8.1 Profile

2.8.2 Contact Center Type and Applications

2.8.2.1 Type 1

2.8.2.2 Type 2

2.8.3 Acticall (Sitel) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

2.8.4 Business Overview

2.8.5 Acticall (Sitel) News

2.9 TeleTech Holdings Inc.

2.9.1 Profile

2.9.2 Contact Center Type and Applications

2.9.2.1 Type 1

2.9.2.2 Type 2

2.9.3 TeleTech Holdings Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

2.9.4 Business Overview

2.9.5 TeleTech Holdings Inc. News

2.10 Comdata Group

2.10.1 Profile

2.10.2 Contact Center Type and Applications

2.10.2.1 Type 1

2.10.2.2 Type 2

2.10.3 Comdata Group Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

2.10.4 Business Overview

2.10.5 Comdata Group News

2.11 Serco

2.11.1 Profile

2.11.2 Contact Center Type and Applications

2.11.2.1 Type 1

2.11.2.2 Type 2

2.11.3 Serco Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

2.11.4 Business Overview

2.11.5 Serco News

2.12 Concentrix

2.12.1 Profile

2.12.2 Contact Center Type and Applications

2.12.2.1 Type 1

2.12.2.2 Type 2

2.12.3 Concentrix Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

2.12.4 Business Overview

2.12.5 Concentrix News

3 Europe Contact Center Market Competition, by Manufacturer

3.1 Europe Contact Center Sales and Market Share by Manufacturer (2016-2017)

3.2 Europe Contact Center Revenue and Market Share by Manufacturer (2016-2017)

3.3 Europe Contact Center Price by Manufacturers (2016-2017)

3.4 Market Concentration Rate

3.4.1 Top 3 Contact Center Manufacturer Market Share

3.4.2 Top 5 Contact Center Manufacturer Market Share

3.5 Market Competition Trend

4 Europe Contact Center Market Analysis by Countries (2012-2017)

4.1 Europe Contact Center Sales Market Share by Countries (2012-2017)

4.2 Europe Contact Center Sales by Countries (2012-2017)

4.3 Europe Contact Center Revenue (Value) by Countries (2012-2017)

5 Europe Market Segmentation Contact Center by Type

5.1 Europe Contact Center Sales, Revenue and Market Share by Type (2012-2017)

5.1.1 Europe Contact Center Sales and Market Share by Type (2012-2017)

5.1.2 Europe Contact Center Revenue and Market Share by Type (2012-2017)

5.2 Type 1 Sales Growth and Price

5.2.1 Europe Type 1 Sales Growth (2012-2017)

5.2.2 Europe Type 1 Price (2012-2017)

5.3 Type 2 Sales Growth and Price

5.3.1 Europe Type 2 Sales Growth (2012-2017)

5.3.2 Europe Type 2 Price (2012-2017)

6 Europe Market Segmentation Contact Center by Application

6.1 Europe Contact Center Sales Market Share by Application (2012-2017)

6.2 Telecommunication Sales Growth (2012-2017)

6.3 Banking, Financial Services and Insurance (BFSI) Sales Growth (2012-2017)

6.4 Government and Public Sector Sales Growth (2012-2017)

6.5 Healthcare and Life Sciences Sales Growth (2012-2017)

6.6 Retail and Consumer Goods Sales Growth (2012-2017)

6.7 Others Sales Growth (2012-2017)

7 Germany Contact Center Sales, Revenue, by Type, Application and Manufacturers

7.1 Germany Contact Center Revenue, Sales and Growth Rate (2012-2017)

7.2 Germany Contact Center Sales and Market Share by Type (2012-2017)

7.3 Germany Contact Center Sales by Application (2012-2017)

7.4 Germany Contact Center Sales, Revenue and Market Share by Manufacturer (2016-2017)

7.4.1 Germany Contact Center Sales and Market Share by Manufacturer (2016-2017)

7.4.2 Germany Contact Center Revenue and Market Share by Manufacturer

7.5 Germany Contact Center Export and Import (2012-2017)

8 UK Contact Center Sales, Revenue, by Type, Application and Manufacturers

8.1 UK Contact Center Revenue, Sales and Growth Rate (2012-2017)

8.2 UK Contact Center Sales and Market Share by Type (2012-2017)

8.3 UK Contact Center Sales by Application (2012-2017)

8.4 UK Contact Center Sales, Revenue and Market Share by Manufacturer (2016-2017)

8.4.1 UK Contact Center Sales and Market Share by Manufacturer

8.4.2 UK Contact Center Revenue and Market Share by Manufacturer

8.5 UK Contact Center Export and Import (2012-2017)

9 France Contact Center Sales, Revenue, by Type, Application and Manufacturers

9.1 France Contact Center Revenue, Sales and Growth Rate (2012-2017)

9.2 France Contact Center Sales and Market Share by Type (2012-2017)

9.3 France Contact Center Sales by Application (2012-2017)

9.4 France Contact Center Sales, Revenue and Market Share by Manufacturer (2016-2017)

9.4.1 France Contact Center Sales and Market Share by Manufacturer

9.4.2 France Contact Center Revenue and Market Share by Manufacturer

9.5 France Contact Center Export and Import (2012-2017)

10 Russia Contact Center Sales, Revenue, by Type, Application and Manufacturers

10.1 Russia Contact Center Revenue, Sales and Growth Rate (2012-2017)

10.2 Russia Contact Center Sales and Market Share by Type

10.3 Russia Contact Center Sales by Application (2012-2017)

10.4 Russia Contact Center Sales, Revenue and Market Share by Manufacturer (2016-2017)

10.4.1 Russia Contact Center Sales and Market Share by Manufacturer

10.4.2 Russia Contact Center Revenue and Market Share by Manufacturer

10.5 Russia Contact Center Export and Import (2012-2017)

11 Italy Contact Center Sales, Revenue, by Type, Application and Manufacturers

11.1 Italy Contact Center Revenue, Sales and Growth Rate (2012-2017)

11.2 Italy Contact Center Sales and Market Share by Type

11.3 Italy Contact Center Sales by Application (2012-2017)

11.4 Italy Contact Center Sales, Revenue and Market Share by Manufacturer (2016-2017)

11.4.1 Italy Contact Center Sales and Market Share by Manufacturer

11.4.2 Italy Contact Center Revenue and Market Share by Manufacturer

11.5 Italy Contact Center Export and Import (2012-2017)

12 Contact Center Market Forecast (2017-2022)

12.1 Europe Contact Center Sales, Revenue and Growth Rate (2017-2022)

12.2 Contact Center Market Forecast by Countries (2017-2022)

12.2.1 Germany Contact Center Sales Forecast (2017-2022)

12.2.2 UK Contact Center Sales Forecast (2017-2022)

12.2.3 France Contact Center Sales Forecast (2017-2022)

12.2.4 Russia Contact Center Sales Forecast (2017-2022)

12.2.5 Italy Contact Center Sales Forecast (2017-2022)

12.3 Contact Center Market Forecast by Type (2017-2022)

12.4 Contact Center Market Forecast by Application (2017-2022)

13 Contact Center Manufacturing Cost Analysis

13.1 Contact Center Key Raw Materials Analysis

13.1.1 Key Raw Materials

13.1.2 Price Trend of Key Raw Materials

13.1.3 Key Suppliers of Raw Materials

13.1.4 Market Concentration Rate of Raw Materials

13.2 Proportion of Manufacturing Cost Structure

13.2.1 Raw Materials

13.2.2 Labor Cost

13.2.3 Manufacturing Expenses

13.3 Manufacturing Process Analysis of Contact Center

14 Industrial Chain, Sourcing Strategy and Downstream Buyers

14.1 Contact Center Industrial Chain Analysis

14.2 Upstream Raw Materials Sourcing

14.3 Raw Materials Sources of Contact Center Major Manufacturers in 2015

14.4 Downstream Buyers

15 Sales Channel, Distributors, Traders and Dealers

15.1 Sales Channel

15.1.1 Direct Marketing

15.1.2 Indirect Marketing

15.1.3 Marketing Channel Future Trend

15.2 Distributors, Traders and Dealers

16 Research Findings and Conclusion

17 Appendix

17.1 Methodology

17.2 Analyst Introduction

17.3 Data Source

Figure Contact Center Picture

Table Product Specifications of Contact Center

Figure Europe Sales Market Share of Contact Center by Types in 2016

Table Types of Contact Center

Figure Type 1 Picture

Table Major Manufacturers of Type 1

Figure Type 2 Picture

Table Major Manufacturers of Type 2

Table Europe Contact Center Sales Market Share by Applications in 2016

Table Applications of Contact Center

Figure Telecommunication Picture

Figure Banking, Financial Services and Insurance (BFSI) Picture

Figure Government and Public Sector Picture

Figure Healthcare and Life Sciences Picture

Figure Retail and Consumer Goods Picture

Figure Others Picture

Figure Germany Contact Center Revenue (Million USD) and Growth Rate (2012-2022)

Figure France Contact Center Revenue (Million USD) and Growth Rate (2012-2022)

Figure UK Contact Center Revenue (Million USD) and Growth Rate (2012-2022)

Figure Russia Contact Center Revenue (Million USD) and Growth Rate (2012-2022)

Figure Italy Contact Center Revenue (Million USD) and Growth Rate (2012-2022)

Table Teleperformance Basic Information, Manufacturing Base and Competitors

Table Teleperformance Contact Center Type and Applications

Table Teleperformance Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

Table Convergys (Stream) Basic Information, Manufacturing Base and Competitors

Table Convergys (Stream) Contact Center Type and Applications

Table Convergys (Stream) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

Table Sykes Enterprises Inc. Basic Information, Manufacturing Base and Competitors

Table Sykes Enterprises Inc. Contact Center Type and Applications

Table Sykes Enterprises Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

Table Transcom Basic Information, Manufacturing Base and Competitors

Table Transcom Contact Center Type and Applications

Table Transcom Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

Table Atento Basic Information, Manufacturing Base and Competitors

Table Atento Contact Center Type and Applications

Table Atento Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

Table Arvato Basic Information, Manufacturing Base and Competitors

Table Arvato Contact Center Type and Applications

Table Arvato Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

Table West Corporation Basic Information, Manufacturing Base and Competitors

Table West Corporation Contact Center Type and Applications

Table West Corporation Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

Table Acticall (Sitel) Basic Information, Manufacturing Base and Competitors

Table Acticall (Sitel) Contact Center Type and Applications

Table Acticall (Sitel) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

Table TeleTech Holdings Inc. Basic Information, Manufacturing Base and Competitors

Table TeleTech Holdings Inc. Contact Center Type and Applications

Table TeleTech Holdings Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

Table Comdata Group Basic Information, Manufacturing Base and Competitors

Table Comdata Group Contact Center Type and Applications

Table Comdata Group Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

Table Serco Basic Information, Manufacturing Base and Competitors

Table Serco Contact Center Type and Applications

Table Serco Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

Table Concentrix Basic Information, Manufacturing Base and Competitors

Table Concentrix Contact Center Type and Applications

Table Concentrix Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

Table Europe Contact Center Sales by Manufacturer (2016-2017)

Figure Europe Contact Center Sales Market Share by Manufacturer in 2016

Figure Europe Contact Center Sales Market Share by Manufacturer in 2017

Table Europe Contact Center Revenue by Manufacturer (2016-2017)

Figure Europe Contact Center Revenue Market Share by Manufacturer in 2016

Figure Europe Contact Center Revenue Market Share by Manufacturer in 2017

Table Europe Contact Center Price by Manufacturers (2016-2017)

Figure Top 3 Contact Center Manufacturer Market Share in 2015

Figure Top 3 Contact Center Manufacturer Market Share in 2016

Figure Top 5 Contact Center Manufacturer Market Share in 2015

Figure Top 5 Contact Center Manufacturer Market Share in 2016

Figure Europe Contact Center Sales and Growth (2012-2017)

Table Europe Contact Center Sales by Countries (2012-2017)

Table Europe Contact Center Sales Market Share by Countries (2012-2017)

Figure Europe 2012 Contact Center Sales Market Share by Countries

Figure Europe 2016 Contact Center Sales Market Share by Countries

Figure Europe Contact Center Revenue and Growth (2012-2017)

Table Europe Contact Center Revenue by Countries (2012-2017)

Table Europe Contact Center Revenue Market Share by Countries (2012-2017)

Table Europe 2012 Contact Center Revenue Market Share by Countries

Table Europe 2016 Contact Center Revenue Market Share by Countries

Table Europe Contact Center Sales by Type (2012-2017)

Table Europe Contact Center Sales Share by Type (2012-2017)

Table Europe Contact Center Revenue by Type (2012-2017)

Table Europe Contact Center Revenue Share by Type (2012-2017)

Figure Europe Type 1 Sales Growth (2012-2017)

Figure Europe Type 1 Price (2012-2017)

Figure Europe Type 2 Sales Growth (2012-2017)

Figure Europe Type 2 Price (2012-2017)

Table Europe Contact Center Sales by Application (2012-2017)

Table Europe Contact Center Sales Share by Application (2012-2017)

Figure Europe Telecommunication Sales Growth (2012-2017)

Figure Europe Banking, Financial Services and Insurance (BFSI) Sales Growth (2012-2017)

Figure Europe Government and Public Sector Sales Growth (2012-2017)

Figure Europe Healthcare and Life Sciences Sales Growth (2012-2017)

Figure Europe Retail and Consumer Goods Sales Growth (2012-2017)

Figure Europe Others Sales Growth (2012-2017)

Figure Germany Contact Center Revenue and Growth (2012-2017)

Figure Germany Contact Center Sales and Growth (2012-2017)

Table Germany Contact Center Sales by Type (2012-2017)

Table Germany Contact Center Sales Market Share by Type (2012-2017)

Table Germany Contact Center Sales by Application (2012-2017)

Table Germany Contact Center Sales Market Share by Application (2012-2017)

Table Germany Contact Center Sales by Manufacturer (2016-2017)

Figure Germany Contact Center Sales Market Share by Manufacturer in 2016

Figure Germany Contact Center Sales Market Share by Manufacturer in 2017

Table Germany Contact Center Revenue by Manufacturer (2016-2017)

Figure Germany Contact Center Revenue Market Share by Manufacturer in 2016

Figure Germany Contact Center Revenue Market Share by Manufacturer in 2017

Table Germany Contact Center Export and Import (2012-2017)

Figure UK Contact Center Revenue and Growth (2012-2017)

Figure UK Contact Center Sales and Growth (2012-2017)

Table UK Contact Center Sales by Type (2012-2017)

Table UK Contact Center Sales Market Share by Type (2012-2017)

Table UK Contact Center Sales by Application (2012-2017)

Table UK Contact Center Sales Market Share by Application (2012-2017)

Table UK Contact Center Sales by Manufacturer (2016-2017)

Figure UK Contact Center Sales Market Share by Manufacturer in 2016

Figure UK Contact Center Sales Market Share by Manufacturer in 2017

Table UK Contact Center Revenue by Manufacturer (2016-2017)

Figure UK Contact Center Revenue Market Share by Manufacturer in 2016

Figure UK Contact Center Revenue Market Share by Manufacturer in 2017

Table UK Contact Center Export and Import (2012-2017)

Figure France Contact Center Revenue and Growth (2012-2017)

Figure France Contact Center Sales and Growth (2012-2017)

Table France Contact Center Sales by Type (2012-2017)

Table France Contact Center Sales Market Share by Type (2012-2017)

Table France Contact Center Sales by Application (2012-2017)

Table France Contact Center Sales Market Share by Application (2012-2017)

Table France Contact Center Sales by Manufacturer (2016-2017)

Figure France Contact Center Sales Market Share by Manufacturer in 2016

Figure France Contact Center Sales Market Share by Manufacturer in 2017

Table France Contact Center Revenue by Manufacturer (2016-2017)

Figure France Contact Center Revenue Market Share by Manufacturer in 2016

Figure France Contact Center Revenue Market Share by Manufacturer in 2017

Table France Contact Center Export and Import (2012-2017)

Figure Russia Contact Center Revenue and Growth (2012-2017)

Figure Russia Contact Center Sales and Growth (2012-2017)

Table Russia Contact Center Sales by Type (2012-2017)

Table Russia Contact Center Sales Market Share by Type (2012-2017)

Table Russia Contact Center Sales by Application (2012-2017)

Table Russia Contact Center Sales Market Share by Application (2012-2017)

Table Russia Contact Center Sales by Manufacturer (2016-2017)

Figure Russia Contact Center Sales Market Share by Manufacturer in 2016

Figure Russia Contact Center Sales Market Share by Manufacturer in 2017

Table Russia Contact Center Revenue by Manufacturer (2016-2017)

Figure Russia Contact Center Revenue Market Share by Manufacturer in 2016

Figure Russia Contact Center Revenue Market Share by Manufacturer in 2017

Table Russia Contact Center Export and Import (2012-2017)

Figure Italy Contact Center Revenue and Growth (2012-2017)

Figure Italy Contact Center Sales and Growth (2012-2017)

Table Italy Contact Center Sales by Type (2012-2017)

Table Italy Contact Center Sales Market Share by Type (2012-2017)

Table Italy Contact Center Sales by Application (2012-2017)

Table Italy Contact Center Sales Market Share by Application (2012-2017)

Table Italy Contact Center Sales by Manufacturer (2016-2017)

Figure Italy Contact Center Sales Market Share by Manufacturer in 2016

Figure Italy Contact Center Sales Market Share by Manufacturer in 2017

Table Italy Contact Center Revenue by Manufacturer (2016-2017)

Figure Italy Contact Center Revenue Market Share by Manufacturer in 2015

Figure Italy Contact Center Revenue Market Share by Manufacturer in 2016

Table Italy Contact Center Export and Import (2012-2017)

Figure Europe Contact Center Sales, Revenue and Growth Rate (2017 -2022)

Table Europe Contact Center Sales Forecast by Countries (2017-2022)

Table Europe Contact Center Market Share Forecast by Countries (2017-2022)

Figure Germany Contact Center Sales Forecast (2017-2022)

Figure UK Contact Center Sales Forecast (2017-2022)

Figure France Contact Center Sales Forecast (2017-2022)

Figure Russia Contact Center Sales Forecast (2017-2022)

Figure Italy Contact Center Sales Forecast (2017-2022)

Table Europe Contact Center Sales Forecast by Type (2017-2022)

Table Europe Contact Center Market Share Forecast by Type (2017-2022)

Table Europe Contact Center Sales Forecast by Application (2017-2022)

Table Europe Contact Center Market Share Forecast by Application (2017-2022)

Table Sales Base and Market Concentration Rate of Raw Material

Figure Price Trend of Key Raw Materials

Table Key Suppliers of Raw Materials

Figure Manufacturing Cost Structure of Contact Center

Figure Manufacturing Process Analysis of Contact Center

Figure Contact Center Industrial Chain Analysis

Table Raw Materials Sources of Contact Center Major Manufacturers in 2015

Table Major Buyers of Contact Center

Table Distributors/Traders/ Dealers List