ICT Media

CRM Market in China 2016-2020

  • TEC358462
  • 57 Pages
  • November 2015
  • ICT Media
CRM Market in China - Industry Analysis 2016-2020
Covering: A far-reaching analysis of the CRM market in China and segmentation by application (customer service, sales, and marketing), by deployment model (on-premise and cloud-based), and by end-user (government organizations, BFSI, consumer goods and retail, and others). The top vendors analyzed in the report are Aplicor, IBM, Infor, Microsoft, Oracle, salesforce.com, and SAP. It also includes a SWOT analysis of promising vendors such as 800App CRM, Kingdee, Neusoft, and Yonyou.

An overview of the CRM market in China
Technavios market research analysts expect the customer relationship management (CRM) market in China to grow at a CAGR of more than 17% during the forecast period. The CRM has expanded rapidly and succeeded in transforming the deployment of CRM software from capital expenditure to pay-per-use models.

In accordance with Technavios latest report, the demand for SaaS is high, which represented more than 45% of total CRM software sold globally in 2015. Increased use of cloud-based computing is one of the major factors driving the growth of the CRM market. The demand for cloud-based computing market in China is increasing at a fast rate and this demand is from organizations of all sizes looking for easy-to-deploy alternatives with advanced technologies to replace older systems. As a result, the increasing implementation of cloud-based CRMs will drive the overall CRM market in China and other emerging regions of APAC.

Segmentation of the CRM market in China by application
Customer service
Sales
Marketing

With a remarkable share of close to 42%, the customer service software segment has the highest share in the CRM market in China, and this segment is considered the backbone of CRM operations and is expected to be a consistent driver through 2020.

End-user segmentation of the CRM market in China
Government organizations
BFSI
Consumer goods and retail
Others

The adoption of the CRM software is expected to increase in enterprise verticals during the forecast period, with the government sector being the largest user of CRM solutions. Government agencies are paying keen attention on social media and have an active presence in social channels such as Facebook and Twitter.

Competitive landscape and key vendors
The CRM market in China is witnessing a stiff competition due to the influx of new vendors and large enterprise software vendors that provide products specific to the local market.

Top vendors in this market are -
Aplicor
IBM
Infor
Microsoft
Oracle
salesforce.com
SAP

Promising vendors in the CRM market in China -
800App CRM
Kingdee
Neusoft
Yonyou

Other prominent vendors included in this report are Amdocs, AsiaInfo-Linkage, Avidian, NetSuite, Sage Group, Shanghai Bokesoft Information, Xiaoshouyi, and XTools.

Key questions answered in the report include
What will the market size and the growth rate be in 2020
What are the key factors driving the CRM market in China
What are the key market trends impacting the growth of the CRM market in China
What are the challenges to market growth
Who are the key vendors in the CRM market in China
What are the market opportunities and threats faced by the vendors in the CRM market in China
What are the key outcomes of the five forces analysis of the CRM market in China

Technavio also offers customization on reports based on specific client requirement.

Related reports
Global CRM Outsourcing Market 2015-2019
Global Social Customer Relationship Management (CRM) Software Market 2015-2019
Global SaaS-based CRM Software Market 2014-2018

Please Select Format

Need More Information

Contact us
+ 1-800-910-6452
+1-971-202-1575
+91 20 66346066
--- or ---
help@bigmarketresearch.com

 

UPCOMING MARKET RESEARCH REPORTS

Global Phablets and Superphones Market (Product Types, Operating System, Geography) - Size, Share, Global Trends, Company Profiles, Demand, Insights, Analysis, Research, Report, Opportunities, Segmentation and Forecast, 2012 - 2020

Phablets and superphones are advanced versions of smartphones and tablets that have a bigger display along with the features of phones and tablets. It is estimated that more than one ...

July 2017  |   Price:$ 5370    | Pre Book Price:$ 5370

Read More >>

Healthcare Supply Chain Management Market - Opportunities and Forecast, 2014 - 2020

Healthcare supply chain management deals with the informational and physical resources needed for delivering services to the end-customer. In simpler terms, the healthcare supply chain management consists of all activities associated with manufacturing, procuring, storing, and transportation of the different product types such as surgical supplies, medical devices and pharmaceuticals.

July 2017  |   Price:$ 5370    | Pre Book Price:$ 5370

Read More >>

Global Disk Storage System Market (Applications and Geography) - Size, Share, Global Trends, Company Profiles, Demand, Insights, Analysis, Research, Report, Opportunities, Segmentation and Forecast, 2012 - 2020

Disk is a general category storage place where data is stored or recorded. It is a round plate disk where data is encoded. When cluster of such disks are put ...

July 2017  |   Price:$ 5370    | Pre Book Price:$ 5370

Read More >>

Animation Asia-Pacific Market Research Report, 2013 - 2020

<p style="text-align:justify"><span style="color:rgb(0, 0, 0)"><span style="font-size:14px"><span style="font-family:arial,helvetica,sans-serif">Animation is the technique of displaying series of consecutive images or positions through

July 2017  |   Price:$ 2850    | Pre Book Price:$ 2850

Read More >>

Managed Security Services Asia-Pacific Market Research Report, 2014 - 2020

Organizations from different industry verticals have been facing frequent security attacks from organized online criminal groups or hackers, causing huge financial loss and damage to their brand reputation. Thus, these ...

July 2017  |   Price:$ 2850    | Pre Book Price:$ 2850

Read More >>

Automotive Lighting Asia-Pacific Market Research Report, 2014 - 2020

Lighting devices, which are useful for illumination purposes in automotive vehicles, play an important role in improving vehicle safety. The lighting system in automobiles comprises lighting and signalling equipment installed ...

July 2017  |   Price:$ 2850    | Pre Book Price:$ 2850

Read More >>

2017 © Copyright Big Market Research

View Pricing >>