China Cloud Based Contact Center Market Research Report 2016

China Cloud Based Contact Center Market Research Report 2016

1 Cloud Based Contact Center Market Overview

1.1 Product Overview and Scope of Cloud Based Contact Center

1.2 Cloud Based Contact Center Segment by Type

1.2.1 China Production Market Share of Cloud Based Contact Center Type in 2015

1.2.2 Professional Services

1.2.3 System Integrator

1.2.4 Managed Services

1.3 Applications of Cloud Based Contact Center

1.3.1 Cloud Based Contact Center Consumption Market Share by Application in 2015

1.3.2 Call Routing and Queuing

1.3.3 Data Integration and Recording

1.3.4 Chat Quality Monitoring

1.3.5 Real-Time Decision Making

1.3.6 Workforce Optimization

1.4 China Market Size (Value) of Cloud Based Contact Center (2011-2021)

1.5 China Cloud Based Contact CenterStatus and Outlook

1.6 Government Policies

2 China Cloud Based Contact Center Market Competition by Manufacturers

2.1 China Cloud Based Contact Center Capacity, Production and Share by Manufacturers (2015 and 2016)

2.2 China Cloud Based Contact Center Revenue and Share by Manufacturers (2015 and 2016)

2.3 China Cloud Based Contact Center Average Price by Manufacturers (2015 and 2016)

2.4 Manufacturers Cloud Based Contact Center Manufacturing Base Distribution, Sales Area, Product Type

2.5 Cloud Based Contact Center Market Competitive Situation and Trends

2.5.1 Cloud Based Contact Center Market Concentration Rate

2.5.2 Cloud Based Contact Center Market Share of Top 3 and Top 5 Manufacturers

3 China Cloud Based Contact Center Manufacturers Profiles/Analysis

3.1 Interactive Intelligence Group,Inc.

3.1.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors

3.1.2 Cloud Based Contact Center Product Type, Application and Specification

3.1.2.1 Type I

3.1.2.2 Type II

3.1.3 Interactive Intelligence Group,Inc. Cloud Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)

3.1.4 Main Business/Business Overview

3.2 CiscoSystems,Inc.

3.2.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors

3.2.2 118 Product Type, Application and Specification

3.2.2.1 Type I

3.2.2.2 Type II

3.2.3 CiscoSystems,Inc. 118 Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)

3.2.4 Main Business/Business Overview

3.3 Five,Inc.

3.3.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors

3.3.2 131 Product Type, Application and Specification

3.3.2.1 Type I

3.3.2.2 Type II

3.3.3 Five,Inc. 131 Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)

3.3.4 Main Business/Business Overview

3.4 Genesys Telecommunications Laboratories,Inc.

3.4.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors

3.4.2 Oct Product Type, Application and Specification

3.4.2.1 Type I

3.4.2.2 Type II

3.4.3 Genesys Telecommunications Laboratories,Inc. Oct Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)

3.4.4 Main Business/Business Overview

3.5 Oracle Corporation

3.5.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors

3.5.2 Product Type, Application and Specification

3.5.2.1 Type I

3.5.2.2 Type II

3.5.3 Oracle Corporation Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)

3.5.4 Main Business/Business Overview

3.6 x,Inc.

3.6.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors

3.6.2 Million USD Product Type, Application and Specification

3.6.2.1 Type I

3.6.2.2 Type II

3.6.3 x,Inc. Million USD Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)

3.6.4 Main Business/Business Overview

3.7 Incontact,Inc.

3.7.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors

3.7.2 Information & Communication Product Type, Application and Specification

3.7.2.1 Type I

3.7.2.2 Type II

3.7.3 Incontact,Inc. Information & Communication Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)

3.7.4 Main Business/Business Overview

3.8 3clogic,Inc.

3.8.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors

3.8.2 Product Type, Application and Specification

3.8.2.1 Type I

3.8.2.2 Type II

3.8.3 3clogic,Inc. Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)

3.8.4 Main Business/Business Overview

3.9 ConnectFirst,Inc.

3.9.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors

3.9.2 Product Type, Application and Specification

3.9.2.1 Type I

3.9.2.2 Type II

3.9.3 ConnectFirst,Inc. Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)

3.9.4 Main Business/Business Overview

3.10 Aspect Software

3.10.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors

3.10.2 Product Type, Application and Specification

3.10.2.1 Type I

3.10.2.2 Type II

3.10.3 Aspect Software Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)

3.10.4 Main Business/Business Overview

3.11 Mitel Networks Corporation

3.12 Liveops Social

4 China Cloud Based Contact Center Capacity, Production, Revenue, Consumption, Export and Import (2011-2016)

4.1 China Cloud Based Contact Center Capacity, Production and Growth (2011-2016)

4.2 China Cloud Based Contact Center Revenue and Growth (2011-2016)

4.3 China Cloud Based Contact Center Production, Consumption, Export and Import (2011-2016)

5 China Cloud Based Contact Center Production, Revenue (Value), Price Trend by Type

5.1 China Cloud Based Contact Center Production and Market Share by Type (2011-2016)

5.2 China Cloud Based Contact Center Revenue and Market Share by Type (2011-2016)

5.3 China Cloud Based Contact Center Price by Type (2011-2016)

5.4 China Cloud Based Contact Center Production Growth by Type (2011-2016)

6 China Cloud Based Contact Center Market Analysis by Application

6.1 China Cloud Based Contact Center Consumption and Market Share by Application (2011-2016)

6.2 China Cloud Based Contact Center Consumption Growth Rate by Application (2011-2016)

6.3 Market Drivers and Opportunities

6.3.1 Potential Application

6.3.2 Emerging Markets/Countries

7 Cloud Based Contact Center Manufacturing Cost Analysis

7.1 Cloud Based Contact Center Key Raw Materials Analysis

7.1.1 Key Raw Materials

7.1.2 Price Trend of Key Raw Materials

7.1.3 Key Suppliers of Raw Materials

7.1.4 Market Concentration Rate of Raw Materials

7.2 Proportion of Manufacturing Cost Structure

7.2.1 Raw Materials

7.2.2 Labor Cost

7.2.3 Manufacturing Expenses

7.3 Manufacturing Process Analysis of Cloud Based Contact Center

8 Industrial Chain, Sourcing Strategy and Downstream Buyers

8.1 Cloud Based Contact Center Industrial Chain Analysis

8.2 Upstream Raw Materials Sourcing

8.3 Raw Materials Sources of Cloud Based Contact Center Major Manufacturers in 2015

8.4 Downstream Buyers

9 Marketing Strategy Analysis, Distributors/Traders

9.1 Marketing Channel

9.1.1 Direct Marketing

9.1.2 Indirect Marketing

9.1.3 Marketing Channel Development Trend

9.2 Market Positioning

9.2.1 Pricing Strategy

9.2.2 Brand Strategy

9.2.3 Target Client

9.3 Distributors/Traders List

10 Market Effect Factors Analysis

10.1 Technology Progress/Risk

10.1.1 Substitutes Threat

10.1.2 Technology Progress in Related Industry

10.2 Consumer Needs/Customer Preference Change

10.3 Economic/Political Environmental Change

11 China Cloud Based Contact Center Market Forecast (2016-2021)

11.1 China Cloud Based Contact Center Capacity, Production, Revenue Forecast (2016-2021)

11.2 China Cloud Based Contact Center Production, Import, Export and Consumption Forecast (2016-2021)

11.3 China Cloud Based Contact Center Production Forecast by Type (2016-2021)

11.4 China Cloud Based Contact Center Consumption Forecast by Application (2016-2021)

11.5 Cloud Based Contact Center Price Forecast (2016-2021)

12 Research Findings and Conclusion

13 Appendix

Author List

Disclosure Section

Research Methodology

Data Source

China Disclaimer

Figure Picture of Cloud Based Contact Center

Figure China Production Market Share of Cloud Based Contact Center by Type in 2015

Figure Product Picture of Professional Services

Table Major Manufacturers of Professional Services

Figure Product Picture of System Integrator

Table Major Manufacturers of System Integrator

Figure Product Picture of Managed Services

Table Major Manufacturers of Managed Services

Table Cloud Based Contact Center Consumption Market Share by Application in 2015

Figure Call Routing and Queuing Examples

Figure Data Integration and Recording Examples

Figure Chat Quality Monitoring Examples

Figure Real-Time Decision Making Examples

Figure Workforce Optimization Examples

Figure China Cloud Based Contact Center Revenue (Million USD) and Growth Rate (2011-2021)

Table China Cloud Based Contact Center Capacity of Key Manufacturers (2015 and 2016)

Table China Cloud Based Contact Center Capacity Market Share of Key Manufacturers (2015 and 2016)

Figure China Cloud Based Contact Center Capacity of Key Manufacturers in 2015

Figure China Cloud Based Contact Center Capacity of Key Manufacturers in 2016

Table China Cloud Based Contact Center Production of Key Manufacturers (2015 and 2016)

Table China Cloud Based Contact Center Production Share by Manufacturers (2015 and 2016)

Figure 2015 Cloud Based Contact Center Production Share by Manufacturers

Figure 2016 Cloud Based Contact Center Production Share by Manufacturers

Table China Cloud Based Contact Center Revenue (Million USD) by Manufacturers (2015 and 2016)

Table China Cloud Based Contact Center Revenue Share by Manufacturers (2015 and 2016)

Table 2015 China Cloud Based Contact Center Revenue Share by Manufacturers

Table 2016 China Cloud Based Contact Center Revenue Share by Manufacturers

Table China Market Cloud Based Contact Center Average Price of Key Manufacturers (2015 and 2016)

Figure China Market Cloud Based Contact Center Average Price of Key Manufacturers in 2015

Table Manufacturers Cloud Based Contact Center Manufacturing Base Distribution and Sales Area

Table Manufacturers Cloud Based Contact Center Product Type

Figure Cloud Based Contact Center Market Share of Top 3 Manufacturers

Figure Cloud Based Contact Center Market Share of Top 5 Manufacturers

Table Interactive Intelligence Group,Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Interactive Intelligence Group,Inc. Cloud Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)

Figure Interactive Intelligence Group,Inc. Cloud Based Contact Center Market Share (2011-2016)

Table CiscoSystems,Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table CiscoSystems,Inc. Cloud Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)

Figure CiscoSystems,Inc. Cloud Based Contact Center Market Share (2011-2016)

Table Five,Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Five,Inc. Cloud Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)

Figure Five,Inc. Cloud Based Contact Center Market Share (2011-2016)

Table Genesys Telecommunications Laboratories,Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Genesys Telecommunications Laboratories,Inc. Cloud Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)

Figure Genesys Telecommunications Laboratories,Inc. Cloud Based Contact Center Market Share (2011-2016)

Table Oracle Corporation Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Oracle Corporation Cloud Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)

Figure Oracle Corporation Cloud Based Contact Center Market Share (2011-2016)

Table x,Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table x,Inc. Cloud Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)

Figure x,Inc. Cloud Based Contact Center Market Share (2011-2016)

Table Incontact,Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Incontact,Inc. Cloud Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)

Figure Incontact,Inc. Cloud Based Contact Center Market Share (2011-2016)

Table 3clogic,Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table 3clogic,Inc. Cloud Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)

Figure 3clogic,Inc. Cloud Based Contact Center Market Share (2011-2016)

Table ConnectFirst,Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table ConnectFirst,Inc. Cloud Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)

Figure ConnectFirst,Inc. Cloud Based Contact Center Market Share (2011-2016)

Table Aspect Software Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Aspect Software Cloud Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)

Figure Aspect Software Cloud Based Contact Center Market Share (2011-2016)

Table Mitel Networks Corporation Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Mitel Networks Corporation Cloud Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)

Figure Mitel Networks Corporation Cloud Based Contact Center Market Share (2011-2016)

Table Liveops Social Basic Information, Manufacturing Base, Sales Area and Its Competitors

Table Liveops Social Cloud Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)

Figure Liveops Social Cloud Based Contact Center Market Share (2011-2016)

Figure China Cloud Based Contact Center Capacity, Production and Growth (2011-2016)

Figure China Cloud Based Contact Center Revenue (Million USD) and Growth (2011-2016)

Table China Cloud Based Contact Center Production, Consumption, Export and Import (2011-2016)

Table China Cloud Based Contact Center Production by Type (2011-2016)

Table China Cloud Based Contact Center Production Share by Type (2011-2016)

Figure Production Market Share of Cloud Based Contact Center by Type (2011-2016)

Figure 2015 Production Market Share of Cloud Based Contact Center by Type

Table China Cloud Based Contact Center Revenue by Type (2011-2016)

Table China Cloud Based Contact Center Revenue Share by Type (2011-2016)

Figure Production Revenue Share of Cloud Based Contact Center by Type (2011-2016)

Figure 2015 Revenue Market Share of Cloud Based Contact Center by Type

Table China Cloud Based Contact Center Price by Type (2011-2016)

Figure China Cloud Based Contact Center Production Growth by Type (2011-2016)

Table China Cloud Based Contact Center Consumption by Application (2011-2016)

Table China Cloud Based Contact Center Consumption Market Share by Application (2011-2016)

Figure China Cloud Based Contact Center Consumption Market Share by Application in 2015

Table China Cloud Based Contact Center Consumption Growth Rate by Application (2011-2016)

Figure China Cloud Based Contact Center Consumption Growth Rate by Application (2011-2016)

Table Production Base and Market Concentration Rate of Raw Material

Figure Price Trend of Key Raw Materials

Table Key Suppliers of Raw Materials

Figure Manufacturing Cost Structure of Cloud Based Contact Center

Figure Manufacturing Process Analysis of Cloud Based Contact Center

Figure Cloud Based Contact Center Industrial Chain Analysis

Table Raw Materials Sources of Cloud Based Contact Center Major Manufacturers in 2015

Table Major Buyers of Cloud Based Contact Center

Table Distributors/Traders List

Figure China Cloud Based Contact Center Capacity, Production and Growth Rate Forecast (2016-2021)

Figure China Cloud Based Contact Center Revenue and Growth Rate Forecast (2016-2021)

Table China Cloud Based Contact Center Production, Import, Export and Consumption Forecast (2016-2021)

Table China Cloud Based Contact Center Production Forecast by Type (2016-2021)

Table China Cloud Based Contact Center Consumption Forecast by Application (2016-2021)