ICT Media

BPO Market in EU 2015-2019

  • TEC321044
  • 74 Pages
  • August 2015
  • ICT Media
About BPO market in EU
BPO is a segment of outsourcing that includes the subcontracting of the specific business process of an organization to third-party service providers. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. The BPO market in the EU is competitive and growing at a steady pace. The EU is becoming a prominent destination for BPO companies to expand their services due to the availability of skilled workforce. Cultural and language proximity among the EU countries facilitates BPO service providers to enhance their customer service. Operational efficiency and quality of service are the other major reasons for companies to outsource their business process to the EU.

Technavio's analysts forecast the BPO market in EU to grow at a CAGR of 5.44% during the period 2014-2019.

Covered in this report
The report provides the present scenario and the growth prospects of the BPO market in EU for the period 2015-2019. The market can be categorized into three broad segments based on the following: application, end-users, and geography.

Technavio's report, BPO Market in EU 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. It covers the market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key regions
Central and Eastern Europe
Western Europe

Key vendors
Accenture
Capgemini
IBM
Infosys
TCS

Other prominent vendors
3i Infotech
Aegis
Aon Associates
Cognizant
Convergys
EXL
Firstsource
First Data
HCL
HP
Sitel
Wipro
WNS
Xerox
Xchanging

Market driver
Cost reduction and efficiency
For a full, detailed list, view our report

Market challenge
Data security
For a full, detailed list, view our report

Market trend
Cloud computing
For a full, detailed list, view our report

Key questions answered in this report
What will the market size be in 2019 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?
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